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Reviews of Hotel Silken Al Andalus Palace

4 out of 5
Hotel Silken Al Andalus Palace
Avenida de la Palmera s/n, esquina Parana, Seville, Seville

Reviews

8.6

Excellent

Rating 10 - Excellent. 492 out of 1003 reviews" "
Rating 8 - Good. 336 out of 1003 reviews" "
Rating 6 - Okay. 108 out of 1003 reviews" "
Rating 4 - Poor. 41 out of 1003 reviews" "
Rating 2 - Terrible. 26 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

gaurav

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay, but no near by shops and limited travel transport options
Stayed 2 nights in May 2024

6/10 Okay

Sarah

Traveled with partner
Liked: Cleanliness, staff & service
Although nice with comfy bed, it’s a no frills hotel. No tea or coffee in room and very basic. Fridge in room not working . 45 mins walk in Seville
Stayed 3 nights in May 2024

10/10 Excellent

JENNY

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

ZAHRA

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
My room was extremely hot and the ac was not working. The room otherwise was fantastic and supeer clean. I’m a hotel snob and I was quite content with the room.
Stayed 1 night in May 2024

8/10 Good

Hannah Dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Hotel pool was absolutely delightful. Room was lovely and well sound proofed. WiFi works flawlessly. Food was ok, very bland and not much variety but cooked well and always hot.
Stayed 5 nights in May 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on May 17, 2024
Dear Customer,We are pleased to know that you liked the hotel in general, but above all we thank you for giving us the opportunity to improve by giving us your opinion. We will share your opinion to the rest of our team to try to improve as much as possible, since only in this way can we achieve the full satisfaction of our guests. We hope to see you again so we can show it to you. Until then, receive our best regards. Sincerely, Mª Carmen Rodríguez A. Guest Relations Department

10/10 Excellent

Eduardo R.

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in May 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on May 17, 2024
Dear Customer,On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion.We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of.All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Luke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very helpful and professional and the building was beautiful. Our favorite part was the pool.
Stayed 2 nights in May 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on May 15, 2024
Dear Customer,From all the Hotel Silken Al-Andalus Palace team, we appreciate your great rating and for sharing it to other travelers.For us it is a pride to know that you have enjoyed a unique experience during your stay, as we work every day to offer the highest quality in our services in order to achieve our customers full satisfaction.We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and the people better
Stayed 1 night in May 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on May 15, 2024
Dear Customer,On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion.We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of.All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Good

Samir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good , except for dinner buffet they told us we could eat there at 9:40pm , however soon after we started eating they were closing down. Would have been nice if they had informed earlier.
Stayed 2 nights in May 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on May 13, 2024
Grazie mille per la tua recensione, Ragnar.Un cordiale saluto.La squadra del Silken Al Andalus Palace

10/10 Excellent

Ragnar

Liked: Cleanliness, staff & service, property conditions & facilities
It’s s convention hotel- well run but basically Betty impersonal. For us it was a mistake because it was too far out of town. Taxi service easily available so once we took taxis and didn’t get confused about bus directions, we did well enough. Our travel pattern of to be in and out of the room during the day which wasn’t practical from this distance out I of Yuen.
Response from Mª Carmen Rodríguez A. Guest Relations Department on May 13, 2024
Grazie mille per la tua recensione, Ragnar.Un cordiale saluto.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Really amazing hotel, had a lovely time here for a romantic get away and no issues at all
Stayed 3 nights in May 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on May 10, 2024
Dear Customer,On behalf of all the Hotel staff, we thank you for your comment. We are delighted that you enjoyed your stay and we hope to see you again soon. Kind regards,Mª Carmen Rodríguez A.Guest Relations Department

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on May 10, 2024
Dear Customer,Thank you for choosing us on your stay at Seville, and for sharing your experience to other travelers.We hope your stay has been pleasant and that you keep a good memory of our Hotel and staff.We will be pleased to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Good

Sanjiv

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was an average property however the breakfast was really great. It was bit far from all the action of Seville historic town… you do need to take an Uber of taxi.
Stayed 1 night in Apr 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on May 7, 2024
Dear guest;Thanks for your useful opinion and for choosing our Hotel in Seville for your stay in this beautiful city.We are glad to know your positive reaction about our breakfast buffet, which counts with a wide range of handcrafted products. We hope you come back in your next travel to Seville, and go beyond your expectations.Until then, our best regardsMª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Ruben

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not too many convenient dining options nearby within walking distance. The area in the immediate vicinity did not feel safe to walk at night, although we did not have any problems. Area has lots of graffiti and not many open shops or restaurants at night.
Stayed 2 nights in Apr 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on May 6, 2024
Dear Customer,First of all, we would like to thank you for choosing us on your recent stay at Seville and for sharing your opinion, as it is very important to us due it give us the opportunity to try to improve as much as possible. We regret not having reach your expectations, we hope you could give us a new opportunity to show you our best services. Until then, receive our best regards. Sincerely, Mª Carmen Rodríguez A. Guest Relations Department

6/10 Okay

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process was not good—the staff who check us in did not accurately looked at the names so we were given another person’s reservation who happens to have the same last name but different first name. The manager has to be called to correct the mistake.
Stayed 6 nights in Apr 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on May 6, 2024
Dear Customer,We're sorry you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you have mentionedReceive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

2/10 Terrible

Monserrat

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what I expected from a 4 stars hotel, the room doesn't have basic amenities such as an iron or kettle, indeed if you want to use the iron they charge €5 per hour, and the fridge wasn't working and just two bottles of water in the room. The housekeeping was a very professional, helpful and lady. The food at the restaurant was ok but if you want a cocktail (something so basic like an aperol spritz) you have to wait until 19:00 when the cocktail bar opens, despite that they have the ingredients at their bar. The location of the hotel is quite far from the city center but there are some routes from the public transport near-by and few bars around the area. Not a very pleasant place in general for being at 4 stars.
Stayed 5 nights in Apr 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on May 6, 2024
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are sorry for not having achieved your full satisfaction. We hope you give us the chance to improve as much as much as possible, only in this way we can work to fulfill our guests expectations.Receive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Good

Mei

Stayed 2 nights in Apr 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on May 17, 2024
Dear Customer,Thank you for choosing us on your recent stay at this beautiful city, Seville, and for sharing your opinion to other travelers.We appreciate your rating and we hope you have enjoyed your stay at our Hotel.We hope to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

4/10 Poor

qun, Gillette

Traveled with family
Disliked: Amenities, property conditions & facilities
The design of the hotel is terrible, you can literally near noisy from all direction: two adjacent rooms, room above, etc. A huge hotel, but amenity barely basic, hotel is very dated, no nearby restaurants.
Stayed 2 nights in Apr 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Apr 15, 2024
Dear Customer, We are sorry that you did not enjoy a good experience. For our part, we will transmit your comment to our team to analyze the information you tell us. Receive a cordial greeting, Sincerely Mª Carmen Rodríguez A. Guest Relations Department

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with friendly staff.
Stayed 1 night in Apr 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Apr 12, 2024
Dear Customer,From all the Hotel Silken Al-Andalus Palace team, we appreciate your great rating and for sharing it to other travelers.For us it is a pride to know that you have enjoyed a unique experience during your stay, as we work every day to offer the highest quality in our services in order to achieve our customers full satisfaction.We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a large hotel for sure. Reception was most friendly and helpful. Room and bathroom was fine and clean. Good powerful shower. Beware if a Real Betis match is on. The Stadium is very nearly right next door :)
Stayed 3 nights in Apr 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Apr 12, 2024
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are glad to know that overall you have enjoyed your stay. We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Good

Marcel

Stayed 2 nights in Apr 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Apr 30, 2024
Estimado Cliente,Gracias por elegirnos como su Hotel en Sevilla y por transmitir su valoración de la estancia al resto de viajeros.Esperamos que su estancia haya sido muy grata y que se lleve un buen recuerdo de nuestro Hotel y personal. Estaremos encantados de recibirle nuevamente en su próximo viaje a Sevilla y ofrecerle la mejor de nuestras atenciones. Hasta entonces, reciba un cordial saludo.AtentamenteMª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Evaristo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff is excellent. Very professional and polite. The room super clean every day. Good food. The buffet could more varied. Excellent breakfast.
Stayed 4 nights in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Apr 8, 2024
Dear Customer,Thank you very much for your kind comments and high ratings of our Hotel, staff and services. We are delighted that you had a great experience with us. It has been a pleasure for us to have you and we hope you can visit us again soon. Kind regards,Mª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

HECTOR

Stayed 3 nights in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Apr 24, 2024
Estimado Cliente,Muchas gracias por habernos elegido como su Hotel en Sevilla tras su reciente viaje a esta hermosa ciudad y compartir con el resto de viajeros su valoración.Le agradecemos su puntuación y esperamos que su estancia en nuestro Hotel haya sido de su agrado.Esperamos volver a poder darle la bienvenida en nuestro Hotel en su próximo viaje a Sevilla y ofrecerle la mejor de nuestras atenciones. Hasta entonces, reciba un cordial saludo.Atentamente,Mª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, super clean
Stayed 3 nights in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Apr 4, 2024
Dear Customer,On behalf of all the Hotel staff, we thank you for your comment. We are delighted that you enjoyed your stay and we hope to see you again soon. Kind regards,Mª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

wilma

Traveled with family
Liked: Amenities
My family and me very happy with this hotel
Stayed 1 night in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Apr 4, 2024
Dear Customer,On behalf of all the Hotel staff, we thank you for your comment. We are delighted that you enjoyed your stay and we hope to see you again soon. Kind regards,Mª Carmen Rodríguez A.Guest Relations Department

8/10 Good

Deanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was right be the soccer stadium and easy enough to find. It had a nice cafe where we had dinner, and it had a variety of options, including gluten free pizza. The staff were friendly and helpful. We made a reservation for 4 people (2 adults, 2 kids) and actually had 4 separate beds in our room, which we all loved. There were USB charging outlets (which didn't require a special converter for international travelers). We used this to stay before we flew out of Seville, and it's about a 15 min drive to airport. Overall we had a great stay.
Stayed 1 night in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Apr 4, 2024
Dear Customer,On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion.We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of.All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The ceiling started to leak by the window. This was not acceptable.
Stayed 6 nights in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Apr 1, 2024
Dear Customer,We're sorry you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you have mentionedReceive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Brian, McLean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, large rooms, well managed.
Stayed 1 night in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Apr 1, 2024
Dear Customer,On behalf of all the Hotel staff, we thank you for your comment. We are delighted that you enjoyed your stay and we hope to see you again soon. Kind regards,Mª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the hotel was pleasant overall. The room was spacious and clean, providing a comfortable environment. Despite arriving early, the staff was accommodating and friendly, offering a place to store our luggage and providing the Wi-Fi password while our room was being prepared. One convenient aspect was the ability to purchase sightseeing bus tour tickets directly at the hotel. However, we found the distance to tourist attractions to be quite far. It would have been convenient to know earlier that the hotel offers bicycle rentals. Additionally, although the weather was still mild at 23 degrees Celsius, the pool was closed due to it being off-season. Despite these minor inconveniences, I would still recommend this hotel for its overall comfort and service.
Stayed 1 night in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Apr 1, 2024
Dear Customer,Thank you very much for your comments and your high rating about our hotel and our facilities. It has been a pleasure for us to welcome you and we are delighted that you had a great stay. We are looking forward to welcoming you again soon. Receive a cordial greeting.Mª Carmen Rodríguez A.Guest Relations Department

4/10 Poor

Lassalas

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Apr 1, 2024
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are sorry for not having achieved your full satisfaction. We hope you give us the chance to improve as much as much as possible, only in this way we can work to fulfill our guests expectations.Receive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

6/10 Okay

Demi, Madrid

Stayed 2 nights in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Apr 16, 2024
Dear Customer,Thank you for choosing us on your stay at Seville, and for sharing your experience to other travelers.We hope your stay has been pleasant and that you keep a good memory of our Hotel and staff.We will be pleased to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Frank

Stayed 2 nights in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Apr 15, 2024
Dear Customer,We hope your stay has been pleasant and that you keep a good memory of our Hotel and staff.We will be pleased to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

6/10 Okay

CARLOS

Traveled with family
Disliked: Property conditions & facilities
the hotel is very old
Stayed 4 nights in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Mar 25, 2024
Thank you very much for your evaluation,A cordial greeting.The Silken Al Andalus Palace team

8/10 Good

Maureen L, Salem

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very good and the room was fine. My only complaint would be the restaurant for breakfast. It was so loud you couldn’t hear people speak at your own table
Stayed 2 nights in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Mar 18, 2024
Dear Customer, We are sorry that you did not enjoy a good experience. For our part, we will transmit your comment to our team to analyze the information you tell us. Receive a cordial greeting, Sincerely Mª Carmen Rodríguez A. Guest Relations Department

2/10 Terrible

Tony

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No amenities, room lacks table lamp, too dark to do work productively, took a long time and repeated calls to the reception before someone changed the ceiling bulbs. Room phone doesn't work, had to walk down to the lobby to get any services or help. The work thing was the absolutely terrible dinner. I specifically asked if the grilled served the night before would be available for the following evening dinner buffet and I was informed by the restaurant front area staff that the same menu would be served the next day. Not only that was not true, there were hardly any hot food, four metal food trays that normally would have hot food were all empty, and no kidding here, the rest of the food was absolutely way below standard, there were also no soda, no ice tea, no juice and not even hot water, you got to be kidding me... When I approached another hotel guest and enquired about his opinion for this hotel's dinner buffet, without any hesitation, he said "This Is A Scam!", for $25 Euro, I also felt this dinner place was, well... A Scam!. We were at an Indian restaurant the night before, 3 dishes, 2 nanns, 1 red wine and one Diet Coke (Coke Zero here), less than $40 Euro. The hotel charged $25 per person for this truly unpleasant meal. We spoke with the hotel manager the next morning when we checked out, the female hotel manager was very nice, listened to the voice of my dissatisfaction of the hotel's dinner buffet, and genuinely seemed concern and wanted to improve this hotel...
Stayed 4 nights in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Mar 18, 2024
Dear guest;We thank you very much for choosing us as your Hotel during your recent travel to Seville and for sharing your opinion. We are very sorry for not beating your expectations and we will transmit your comment to our team to improve as much as possible. For us, is very important to know opinions from guests like you. Thats the only way to improve and get full satisfaction in our guests. We hope you to give us a chance to show you that improvement.Kind regards,Mª Carmen Rodríguez A.Guest Relations Department

4/10 Poor

Matthew

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lovely hotel and great value, completely spoiled by centralised heating that I was informed could not be changed and kept the room uncomfortably warm throughout the nights
Stayed 7 nights in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Mar 14, 2024
Dear Customer,We are pleased to know that you liked the hotel in general, but above all we thank you for giving us the opportunity to improve by giving us your opinion. We will share your opinion to the rest of our team to try to improve as much as possible, since only in this way can we achieve the full satisfaction of our guests. We hope to see you again so we can show it to you. Until then, receive our best regards. Sincerely,Mª Carmen Rodríguez A. Guest Relations Department

8/10 Good

Ana

Traveled with partner
Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Mar 11, 2024
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are glad to know that overall you have enjoyed your stay. We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Good

jose

Stayed 2 nights in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Apr 1, 2024
Estimado Cliente,Gracias por elegirnos como su Hotel en Sevilla y por transmitir su valoración de la estancia al resto de viajeros.Esperamos que su estancia haya sido muy grata y que se lleve un buen recuerdo de nuestro Hotel y personal. Estaremos encantados de recibirle nuevamente en su próximo viaje a Sevilla y ofrecerle la mejor de nuestras atenciones. Hasta entonces, reciba un cordial saludo.AtentamenteMª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Callum

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t far from the centre of Seville 5 minutes on bus and 20 minutes walk
Stayed 3 nights in Feb 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Mar 5, 2024
Dear Costumer,Thank you for choosing us on your recent stay at Seville and for sharing your opinion. We are glad to know you gave such a positive note of your stay and our location, as it certainly you can get to the city center in a few minutes, thanks to the bus stop next to the hotel, while enjoying the views, such as beautiful buildings and parks around. We hope to welcome you again soon, in order to offer you our best services and hospitality. Until then, receive our best regards.Sincerely,Mª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very good hotel to visit Sevilla if you don’t want to drive into the city.
Stayed 1 night in Feb 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Feb 22, 2024
Dear Customer,On behalf of all the Hotel staff, we thank you for your comment. We are delighted that you enjoyed your stay and we hope to see you again soon. Kind regards,Mª Carmen Rodríguez A.Guest Relations Department

8/10 Good

paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were mostly excellent expect for the once a week buffet the manger terrible attitude and the shower in the room splashed all over the floor had to mop it up every time the cleaning staff absolutely brilliant
Stayed 4 nights in Feb 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Feb 13, 2024
Dear Customer,We are pleased to know that you liked the hotel in general, but above all we thank you for giving us the opportunity to improve by giving us your opinion. We will share your opinion to the rest of our team to try to improve as much as possible, since only in this way can we achieve the full satisfaction of our guests. We hope to see you again so we can show it to you. Until then, receive our best regards. Sincerely,

10/10 Excellent

Cristina Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Feb 12, 2024
Dear Customer,Thank you for choosing us on your recent stay at this beautiful city, Seville, and for sharing your opinion to other travelers.We appreciate your rating and we hope you have enjoyed your stay at our Hotel.We hope to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

6/10 Okay

Jean-Claude

Liked: Amenities
Property is far from downtown. Need a car. Staff were indifferent. Toilet was blocked and no Aircond adjustment in room ,had to change room twice. Purchased water from vending machine. Took my money twice €4 but did not give the water bottles.Complained to reception, they did not offer any help other than “you have to call the number on the machine and they will give you the money back”. Whilst I don’t have a phone and don’t speak Spainish. Not very helpful. Would not stay here again.
Stayed 3 nights in Feb 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Feb 9, 2024
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are sorry for not having achieved your full satisfaction. We hope you give us the chance to improve as much as much as possible, only in this way we can work to fulfill our guests expectations.Receive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Good

Aseel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-Well decorated hotel (indoor and outdoor) spaces. -Rich breakfast buffet. -Nice and polite staff.
Stayed 13 nights in Jan 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Feb 9, 2024
Dear Customer,On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion.We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of.All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Good

Tran Thuy, West Kelowna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on Jan 22, 2024
Dear Customer,Thank you for choosing us on your recent stay at this beautiful city, Seville, and for sharing your opinion to other travelers.We appreciate your rating and we hope you have enjoyed your stay at our Hotel.We hope to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay
Stayed 1 night in Jan 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Jan 19, 2024
Dear Customer,From all the Hotel Silken Al-Andalus Palace team, we appreciate your great rating and for sharing it to other travelers.For us it is a pride to know that you have enjoyed a unique experience during your stay, as we work every day to offer the highest quality in our services in order to achieve our customers full satisfaction.We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Seville
A really good hotel, easy to get into the centre, but also lots to do a short walk away. The ONLY bad thing is the breakfast is too expensive
Stayed 2 nights in Jan 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Jan 19, 2024
Dear Customer,Thank you for choosing us on your stay at Seville, and for sharing your experience to other travelers.We hope your stay has been pleasant and that you keep a good memory of our Hotel and staff.We will be pleased to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Jan 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on Jan 10, 2024
Estimado Cliente,En nombre de todos los que formamos parte del Hotel Silken Al-Andalus Palace, le damos las gracias por tan excelente valoraciónNos complace saber por su puntuación que hemos superado sus expectativas y se ha sentido tan bien atenido.Todo el equipo que formamos parte del Hotel estaremos encantados de recibirle nuevamente en su próximo viaje a esta bella ciudad. Hasta entonces, reciba un cordial saludo.AtentamenteMª Carmen Rodríguez A.Guest Relations Department

6/10 Okay

Wenjing

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
not valid for the money
The Hall is bright and nice, but the room is old and the facility is very poor, no tea maker, no sewing kit... it doesn't look like four star hotel. The breakfast is more expensive.
Stayed 2 nights in Dec 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on Jan 10, 2024
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are sorry for not having achieved your full satisfaction. We hope you give us the chance to improve as much as much as possible, only in this way we can work to fulfill our guests expectations.Receive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Good

mona

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall we enjoyed our stay, but found ac was not very effective and no microwave in room, which was a bit challenging with kids. Restaurants were good and staff was courteous
Stayed 1 night in Dec 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on Jan 10, 2024
Dear Customer,We are pleased to know that you liked the hotel in general, but above all we thank you for giving us the opportunity to improve by giving us your opinion. We will share your opinion to the rest of our team to try to improve as much as possible, since only in this way can we achieve the full satisfaction of our guests. We hope to see you again so we can show it to you. Until then, receive our best regards. Sincerely,Mª Carmen Rodríguez A.Guest Relations Department