"The facility is nice and convenient but the staff leaves you cold. We arrived before 3 PM and was treated with disdain and a “how dare you arrive early attitude”. Anyway came back at 3 to be checked in by someone who seemed to be doing it for the first time. At this time we learned that free local transport was provided with room, which could have been helpful earlier. On checkout was told we hadn’t paid, so had to go into bag to find our receipt."