Outdoor pool, sun loungers

Reviews of Hotel Californian

5 out of 5
Hotel Californian
36 State Street, Santa Barbara, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 613 out of 825 reviews" "
Rating 8 - Good. 124 out of 825 reviews" "
Rating 6 - Okay. 47 out of 825 reviews" "
Rating 4 - Poor. 28 out of 825 reviews" "
Rating 2 - Terrible. 13 out of 825 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Constantine

Liked: Cleanliness
Damaged my vehicle in valet parking
Stayed 2 nights in May 2024

10/10 Excellent

Lina

Stayed 4 nights in May 2024
Response from HC on May 18, 2024
Hello Lina, Finding your review was a treat for us all and we thank you for taking a moment to pass along your top marks. It warms us to know that you so enjoyed your coastal retreat and we hope to one day welcome you again. All the best,Joseph EamesDirector of Operations

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was gorgeous and staff were amazing! Lots of great dining options within walking distance as well.
Stayed 4 nights in Apr 2024
Response from HC on May 6, 2024
Hello Chris, As you discovered, the Funk Zone offers an endless list of culinary experiences, including our own Blackbird and Goat Tree restaurants which we hope you had the chance to enjoy. We appreciate your accolades, in particular those of our talent who take great pride in ensuring each guest is relaxing in total comfort. On behalf of all of us, the pleasure was fully ours and we look forward to welcoming you again, hopefully one day soon. All the best,Joseph EamesDirector of Operations

10/10 Excellent

Pia, NORTHRIDGE

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, beautiful hotel, close to the beach.
Stayed 1 night in Apr 2024
Response from HC on Apr 30, 2024
Hello Pia, It was a pleasure to welcome you to our coastal retreat and we thank you for taking the time to pass along your review. We trust you had great fun exploring both the beach and our greater Funk Zone neighborhood which provides the best in Santa Barbara dining, shopping and more. We thank you once more for sharing your review and we invite you to hurry back just as soon as you can. All the best,Joseph EamesDirector of Operations

10/10 Excellent

Victor

Stayed 1 night in Apr 2024
Response from HC on May 8, 2024
Hello Victor, Greetings from the Funk Zone and your many Hotel Californian friends. It was a joy to serve as your host and we are elated to know that your time was well enjoyed. We hope your visit allowed you the opportunity to enjoy a glass of wine in our various courtyards, or perhaps you relaxed with a treatment at Majorelle, our in-house spa. We thank you again for entrusting us with your Santa Barbara retreat and we look forward to you visiting time and again for many years to come. All the best,Joseph EamesDirector of Operations

8/10 Good

Jake

Traveled with group
Liked: Cleanliness
We liked the location. Unfortunately an elevator was not working so we had limited options for a room, however we were put in a very nice room on the 3rd floor.
Stayed 2 nights in Apr 2024
Response from HC on Apr 11, 2024
Hello Jake, Greetings from the Santa Barbara Funk Zone and thank you for spending your time with us. We are thrilled to learn that our central address served you well for exploring all that awaits beyond our front doors; we trust several restaurants were discovered that have been added to your “must explore” list for your next coastal retreat. We do apologize once more for any troubles created by the elevator though as you found, our goal was to assign rooms that would not be impacted by the inconvenience. We thank you once more and we look forward to you visiting time and again for many years to come. All the best,Joseph EamesDirector of Operations

10/10 Excellent

Page

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 2 queen room was enormous!! Lots to do very close by. Santa Barbara pier right across the street.
Stayed 1 night in Mar 2024
Response from HC on Apr 11, 2024
Hello Page, Greetings from the Santa Barbara coast and thank you for allowing us to play a small part in your retreat. It was a joy to serve as your host and we appreciate you taking the time to share your thoughtful accolades. On behalf of all of us, the pleasure was fully ours and we hope you’ll soon be joining us again. All the best,Joseph EamesDirector of Operations

10/10 Excellent

Michelle, Maple Ridge

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful property and staff were very friendly. Check in was great and and the room was ready upon arrival. The decor is fabulous and the bathroom and bed a dream! Room service was quick, hot and delicious! The only negative is the lack of any stores in the area so come stocked if you want cheaper options than those provided in the mini bar. There are a million restaurants in and around the hotel so you will not lack dining options.
Stayed 1 night in Feb 2024
Response from HC on Feb 23, 2024
Hello Michelle, Greetings from the Santa Barbara Funk Zone and thank you for choosing to spend your time with us. We always enjoy hearing from our guests and gaining a better understanding of what aspects of the hotel are most enjoyed. We appreciate the accolades of the warm welcome provided by our talent and we are just as delighted to find that our Moroccan-inspired interiors fully impressed. We will share your accolades with our culinary talent, and we hope the months and years ahead provide you another chance to join us. Until then. All the best,Joseph EamesDirector of Operations

10/10 Excellent

Humar Ambiya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Californian on Jan 18, 2024
Hello Humar,It was a pleasure to welcome you to the Santa Barbara Funk Zone and we are delighted to find that your time at the hotel was perfectly enjoyed. We trust endless memories were created and we hope to soon have the pleasure of hosting you again. All the best,Joseph EamesDirector of Operations

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from HC on Dec 20, 2023
Hello Jonathan, A perfect review is the best gift we can hope for during the holiday season and we thank you for taking the time to pass yours along. We trust our front-door access to the Santa Barbara Funk Zone served you well and we trust you are looking forward to your return just as much as we are. All the best,Joseph EamesDirector of Operations

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023
Response from HC on Dec 20, 2023
Hello Stephen, Our Talent extends a warm “hello” and we thank you for rewarding us with your perfect marks. It was a joy to serve as your coastal abode and we hope you had great fun exploring all that awaits beyond our front doors in our iconic Funk Zone neighborhood. Once more, the pleasure was fully ours and we look forward to you visiting time and again for many years to come. All the best,Joseph EamesDirector of Operations

10/10 Excellent

Sun, Albany

Stayed 4 nights in Nov 2023
Response from HC on Dec 20, 2023
Hello Sun, We are grateful for your high marks, and we thank you for taking the time to share with your many Hotel Californian friends. It was a joy to serve as your beachside abode and we hope the enchanting experience will soon inspire you to join us again. Until then. All the best,Joseph EamesDirector of Operations

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 5 nights in Nov 2023
Response from HC on Nov 21, 2023
Hello Steven, This is our favorite type of feedback to find, and we thank you for shining a light on the warm welcome provided by our Hotel Californian talent. We have long believed it is this genuine hospitality which brings guests back time and again and reviews like yours further affirm that sentiment. Your many friends in the American Riviera will be awaiting your return and we trust you are looking forward to that day just as much as we are. All the best,Joseph EamesDirector of Operations

8/10 Good

Samantha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Nov 2023
Response from HC on Nov 21, 2023
Hello Samantha, It was a joy to have you with us and we appreciate you taking a moment to share your high marks. We hope your visit provided you the chance to explore the many charms of the Funk Zone, and as you likely found, our hotel serves as the front door to all that awaits with in that iconic neighborhood. We thank you once more and we trust you are looking forward to your return just as much as we are. All the best,Joseph EamesDirector of Operations

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from HC on Nov 15, 2023
Hello Lorena, Your perfect scores leave us overjoyed and we thank you for taking the time to share your stellar review. Welcoming you back would be a treat for us all and we hope you’ll soon have the chance to plan your return. All the best,Joseph EamesDirector of Operations

8/10 Good

Michelle, Clearwater

Liked: Cleanliness, staff & service
Beautiful property but somewhat over-priced considering how difficult it was to find ice, coffee, and get room temperature right. It’s like Santa Barbara: expensive doesn’t automatically get you great value!
Stayed 1 night in Nov 2023
Response from HC on Nov 28, 2023
Hello Michelle, Beautiful is a word we love to hear within our reviews, and we thank you for sharing those accolades. Your added feedback is received with our equal appreciation, and we apologize for any troubles had in having coffee, though we hope the in-room Nespresso machines were noted. We trust you found our talent happy to assist in resolving any thermostat concerns and we look forward to fully impressing upon your Funk Zone return. Until then. All the best,Joseph EamesDirector of Operations

10/10 Excellent

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love love loved it!!
Stayed 2 nights in Nov 2023
Response from HC on Nov 7, 2023
Hello Zachary, The feeling is mutual. We were thrilled to serve as your host, and we are elated to find that you enjoyed every moment. We hope ours is a hotel you will have the chance to visit again, and we trust you are looking forward to your Santa Barbara return just as much as we are. All the best,Joseph EamesDirector of Operations

10/10 Excellent

Rhonda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Santa Barbara
Beautiful, spacious and clean room. Hotel location is perfect -- a block to the beach and great restaurants and bars within feet of the hotel plus, plenty more to choose from by simply walking up State Street. The Goat Tree restaurant which is part of the hotel was excellent.
Stayed 2 nights in Oct 2023
Response from HC on Nov 1, 2023
Hello Rhonda, Reviews like yours are what we hope to find, and we are pleased to read that your experience kept getting better with each new experience. We will be sure to share your accolades with those at Goat Tree and on behalf of all of us overlooking the picturesque mountainous coast, we hope you can visit time and again for many years to come. All the best,Joseph EamesDirector of Operations

10/10 Excellent

Bryan, Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 👍💥
Stayed 1 night in Oct 2023
Response from HC on Oct 31, 2023
Hello Bryan, This is just what we like to hear. We are thrilled to know that your time in the American Riviera was well enjoyed, and we hope you’ve already identified more that you look forward to exploring when you next visit us, our beaches, and the endless charms of our iconic Funk Zone neighborhood. We would be humbled to welcome you again and we invite you to hurry back just as soon as you can. All the best,Joseph EamesDirector of Operations

10/10 Excellent

ELIE, Walnut

Stayed 1 night in Oct 2023
Response from HC on Nov 13, 2023
Hello Elie, What a treat it was for us to find your perfect scores. We thank you for taking the time to share and we hope the enjoyed experience soon inspires your return to the American Riviera and our hotel. All the best,Joseph EamesDirector of Operations

10/10 Excellent

Roman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great way to escape for the weekend at a amazing location ⭐️⭐️⭐️⭐️⭐️
Stayed 2 nights in Oct 2023
Response from HC on Oct 24, 2023
Hello Roman, Your endorsement and thoughtful feedback mean the world to us. It was a joy to serve as your private abode in the Santa Barbara Funk Zone and we trust endless memories were created in enjoying the many restaurants, galleries, and tasting rooms for which, our iconic neighborhood is known. We thank you again and we look forward to welcoming you back, hopefully, one day soon. All the best,Joseph EamesDirector of Operations

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from HC on Oct 24, 2023
Hello Brittany, Scores like yours are what we hope to earn from each of our guests and we thank you for taking the time to share for the benefit of others who will be researching and planning their own Santa Barbara retreats in the months ahead. As you likely know, the coming weeks will provide endless activities in the Santa Barbara Funk Zone, including the Parade of Lights Cruise, the Miracle at the Funk Zone, Julefest, and endless concerts. Our neighborhood transforms during the holiday season and whether it be this year or next, we hope you soon have the chance to visit again. All the best,Joseph EamesDirector of Operations

10/10 Excellent

Anne, Del Mar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from HC on Oct 24, 2023
Hello Anne, Your perfect scores have resulted in endless smiles with our Hotel Californian talent, and we thank you for taking a moment to let us know that your visit was such a success. We hope your time with us allowed for a chance to recharge at Majorelle, our in-house spa, and if not, perhaps that can be considered for your agenda the next time we see you. Once more, the pleasure was ours and with All the best,Joseph EamesDirector of Operations

10/10 Excellent

Jetahn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from HC on Oct 20, 2023
Hello Jetahn, We thank you for spending your time with us and for allowing us to spoil you with an experience in the American Riviera that will long be remembered. Your high marks mean the world to us, and we hope your visit included a sampling of our morning breakfast at Goat Tree. Once more, the pleasure was fully ours and we invite you to keep us at top of mind when planning your next Santa Barbara retreat. All the best,Joseph EamesDirector of Operations

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from HC on Oct 20, 2023
Hello Derek, Your high marks are received with our full appreciation, and we thank you for taking a moment to spread the word for the benefit of other travelers planning their own retreat in the American Riviera. It was a joy to serve as your host and we hope to welcome you time and again for many years to come. All the best,Joseph EamesDirector of Operations

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from HC on Oct 20, 2023
Hello Nicholas, We thank you for the top marks and we hope your exceptional experience soon inspires you to visit again. Until then. All the best,Joseph EamesDirector of Operations

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cant imagine a better place to stay to fully enjoy Santa Barbara. Everything was simply excellent.
Stayed 3 nights in Oct 2023
Response from HC on Oct 12, 2023
Hello Jason, We are humbled by your kind words, and we are thrilled to know that your visit was so magically enjoyed. We hope your time at the hotel provided you the chance to explore the culinary experiences available and if not, perhaps we can entice you to join us at Blackbird upon your return. All the best,Joseph EamesDirector of Operations

10/10 Excellent

Isis

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and lounge , nice staff , The restaurant Blackbird needs to update its menu, if it is Marrocan fusion then make it so.
Waterfront by the hotel
Stayed 2 nights in Oct 2023
Response from HC on Oct 12, 2023
Hello Isis, On behalf of your many friends overlooking the American Riviera, it was a joy to serve as your host and we are pleased to find that your experience was so enjoyed. Your accolades of the warm welcome received leave us beaming with joy and we receive your added feedback with equal value. The pleasure was fully yours and we hope to have you settle in with us time and again for many years to come. All the best,Joseph EamesDirector of Operations

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from HC on Oct 5, 2023
Hello Julie, Your perfect scores are received with our gratitude, and we hope your visit allowed you to fully explore the endless charms of our Funk Zone neighborhood. From tasting rooms to sidewalk cafes and endless boutiques, there is a new discovery beyond every turn. We thank you for taking the time to share your review and we hope to welcome you time and again for many years to come. All the best,Joseph EamesDirector of Operations

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from HC on Oct 4, 2023
Hello Christine, What a treat. We are humbled to earn your top marks and we thank you for taking the time to spread the joy. We trust your enchanting experience will soon inspire your return and we look forward to you enjoying more time in the American Riviera, hopefully, one day soon. All the best,Joseph EamesDirector of Operations

4/10 Poor

Laura

Liked: Room comfort
Disliked: Cleanliness, staff & service
Disappointing service standard-won't return
This property is advertised as 5 star and charges prices to match. Our experience was average at best. We are well traveled. The customer service was lacking and while friendly, did not feel professional. Too laid back and unattentive. We stayed in the main building and so had to walk across State street to use the pool. The pool and hot tub area were littered with trash and not picked up regularly. There was a strong sewage smell our entire stay, which may be out of their control, but certainly is not disclosed. Delayed response (the next day) in cleaning up pool area after we brought it to their attention. When we booked, we had messaged with staff who had planned a special surprise for my spouse in our room upon check-in. They forgot this and so we had to call down for it. There was no info given on how to procure filtered water and ice. No water bottles were in our room upon check-in. We received a different room than what we booked online. No one greeted us as we entered or exited the hotel, or asked how our stay was going and if we needed anything. In-room dining closes at 8pm and their restaurants have limited hours other than the Goat tree. The only positive for us was the proximity to the Funk Zone. We would not stay here again.
Stayed 3 nights in Sep 2023
Response from HC on Oct 2, 2023
Hello Laura H, Greetings to you and yours and Happy Birthday once again to your other half. While it was a pleasure to serve as the host for your celebratory retreat, we are alarmed to learn that you experienced multiple inconsistencies in what should have been a well-tailored retreat. We hope you can accept our sincerest apologies and have comfort in knowing that our leadership team will be incorporating several points made into our ongoing coaching and training with both our Guest Reception and Housekeeping talent. We are big believers in attention to detail and we want to ensure our thoughtful preparation shines through should you be open to reconsidering and joining us again. We are thrilled that our central address served you well for exploring the many charms of the Santa Barbara Funk Zone and I want you to know that I am just a phone call or email away if I can assist in planning your return. All the best,Joseph EamesDirector of Operations

6/10 Okay

Wesley

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The staff gave you 0 information on the property when you checked in for amenities etc.. Stay at the Harbor View Inn across the street but actually as close to the beach as you can get for 1/3 the cost instead. Hopefully the 4 Seasons will reopen. That beach has all of the best restaurants.
Stayed 2 nights in Sep 2023
Response from HC on Sep 20, 2023
Hello Wesley, As managers and leaders at the hotel, we value the feedback shared by our guests as it provides us with an even better understanding of what is most enjoyed and where there may be opportunity to further enhance the experience. We are sorry to learn that your arrival fell short in providing the thoughtful introduction that should have been shared and we appreciate you bringing this to our attention. We hope you find some solace in knowing that this will be a topic in our ongoing training and that some of that coaching will indeed take place today to ensure others are properly welcomed to the hotel. We thank you once more and we look forward to you providing us one more chance to impress as we want nothing more than to win your heart with the warm and welcoming experiences for which we are known. Until then. All the best,Joseph EamesDirector of Operations

6/10 Okay

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid hotel but does not price tag
Beautiful hotel but not worth the 800 dollar a night price tag. The pool is tiny and no breakfast included in the price tag. I think it’s a bit too much for a two queen room.
Stayed 1 night in Sep 2023
Response from HC on Sep 15, 2023
Hello Martin, It was a pleasure to welcome you to the American Riviera and we thank you for passing along your thoughts. We apologize if you had hoped that breakfast would be included in our standard rates, though we do hope you had the chance to sample the menus, both for breakfast, and our dinner menu at Blackbird. For future reference, we do occasionally offer packages that will include breakfast, an ideal option for those who plan to sample our Avocado Toast or other morning treats. On behalf of all of us, the pleasure was ours and we look forward to winning your heart in full the next time we see you. All the best, Joseph Eames Director of Operations

10/10 Excellent

diane

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had the very BEST room and the area was perfect for a long relaxing weekend. Furnishings were high end and sleek. Super comfortable bedding and just gorgeous architecture and views of the ocean. Loved it!!!
Stayed 4 nights in Aug 2023
Response from HC on Sep 5, 2023
Hello diane, We thank you for spreading the word. As you discovered, the American Riviera is the perfect destination for rejuvenating the soul and we were thrilled to serve as your host. We appreciate the nod to our Moroccan-inspired interiors, and we hope your visit allowed you the chance to explore the spa treatments offered at Majorelle, our in-house spa. If not, no worries, as this provides the perfect excuse to visit again. We trust you’re looking forward to that return just as much as we are, and we thank you once more. All the best, Joseph Eames Director of Operations

10/10 Excellent

Christopher

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, beautiful, spacious rooms!
Stayed 3 nights in Aug 2023
Response from HC on Sep 1, 2023
Hello Christopher,Finding your review leaves us smiling from ear to ear and we thank you for spoiling us with your thoughtful accolades. It was a pleasure to serve as your Funk Zone host and we look forward to you settling in again, hopefully, one day soon. All the best, Joseph Eames Director of Operations

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall lovely hotel
Overall we loved this hotel- we only had one experience not so favorable-my husband purchased several post cards, hopeful to mail them to a few family members-we went to the front desk to see if there were any stamps that we could purchase- a very young female reception desk attendee told us that they could mail the postcards, but did not offer to help us find stamps. We ended up finding out from a staff member at Santa Barbara Winery that the local visitor centers sell stamps. It would have taken so little effort for the female reception to offer this service to us- otherwise all was great- the little extra service would have really impressed us-
Stayed 4 nights in Aug 2023
Response from HC on Aug 29, 2023
Hello Beth, It was a pleasure to welcome you and yours and we thank you for taking the time to share your review. We appreciate your highest marks, and we appreciate it is both the small moments and the grand gestures that go along way in ensuring each guest has a treasured Santa Barbara retreat. We appreciate your feedback regarding the stamps, and we will include this foresight into our ongoing training and coaching. We thank you once more for choosing to join us and we look forward to welcoming you time and again for many years to come. All the best, Joseph Eames Director of Operations

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the look and decor of this hotel. The staff was very responsive and friendly too. We liked the courtyard area to relax and people watch and visit with our friends and family who met us at the hotel!
Stayed 2 nights in Aug 2023
Response from HC on Aug 24, 2023
Hello Laurie, With various restaurants, bars and courtyards, our hotel lends itself to embracing the California lifestyle with outdoor gatherings and we are thrilled to learn that you made great use of the spaces in visiting with friends and family alike. We appreciate the accolades of the warm welcome provided by our talent and we look forward to welcoming you time and again for many years to come. All the best, Joseph Eames Director of Operations

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Our stay was great.
Stayed 4 nights in Aug 2023
Response from HC on Aug 24, 2023
Hello Dennis, We’ve accomplished our goal and we are thrilled to learn that your Funk Zone visit was so wonderfully enjoyed. We thank you for taking the time to spread the word and we hope to welcome you time and again for many years to come. All the best, Joseph Eames Director of Operations

10/10 Excellent

Curt

Stayed 2 nights in Aug 2023
Response from HC on Sep 8, 2023
Hello Curt, It was a pleasure to welcome you to the Santa Barbara Funk Zone and we thank you for taking the time to spread the joy in the form of your perfect review. We trust endless memories were created and we hope to one day welcome you again. All the best, Joseph Eames Director of Operations

10/10 Excellent

Joao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting p
Stayed 1 night in Aug 2023
Response from HC on Aug 24, 2023
Hello Joao, It was a pleasure to welcome you to our iconic Santa Barbara neighborhood and we are delighted to know that you so enjoyed your coastal retreat. Hosting you again would be a great joy and we look forward to ensuring for another perfect experience upon your return. All the best, Joseph Eames Director of Operations

8/10 Good

David

Stayed 4 nights in Aug 2023
Response from HC on Aug 29, 2023
Hello David, Serving as your host in the American Riviera was a treat for us all and finding your high marks is just as much of a joy. We thank you for taking the time to share and we hope to soon welcome you again. All the best, Joseph Eames Director of Operations

6/10 Okay

Damien

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from HC on Aug 7, 2023
Hello Damien, Greetings from Santa Barbara and thank you for sharing your review. A treasured experience is always our goal and in finding your scores, we fear this was not quite accomplished for you. We apologize if that was the case, and we hope you can one day join us again so that we provide you with the moments for which we are known. All the best, Joseph Eames Director of Operations

10/10 Excellent

Brooke

Stayed 1 night in Aug 2023
Response from HC on Aug 24, 2023
Hello Brooke,We appreciate you treating us to your perfect review, and we hope the treasured experience soon inspires your return for another rejuvenating experience in the American Riviera. Until then. All the best, Joseph Eames Director of Operations

8/10 Good

daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love Hotel Californian but this time we found our room to be small for the price and very noisy. (next to pool & parties & receptions on our roof top above our room.) A little disappointed this time around.
Stayed 4 nights in Jul 2023
Response from HC on Aug 4, 2023
Hello Daniel, We thank you for your loyalty and for taking the time to share your review. We strive to recreate the perfect experiences our guests have come to expect of us, and we are sorry to read that we fell short during your most recent visit. Restoring your confidence will remain our top goal and we look forward to earning your top marks upon your return. If we can offer any assistance in ensuring hat next visit is flawless, we invite you to let us know. All the best, Joseph Eames Director of Operations

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, contemporary boutique hotel in the most convenient area, close to the beach and to the Funk zone
Stayed 4 nights in Jul 2023
Response from HC on Aug 4, 2023
Hello Marco, We are humbled by your thoughtful review, and we are delighted to know that your visit was so wonderfully enjoyed. We take great joy in curating an experience that will long be treasured by our guests, and we trust this was accomplished for you. Until next time. All the best, Joseph Eames Director of Operations

8/10 Good

Suzanne

Stayed 1 night in Jul 2023
Response from HC on Aug 10, 2023
Hello Suzanne, On behalf of your many Hotel Californian friends, it was a pleasure to welcome you to the American Riviera and we are thrilled to have earned your high marks. We do hope the treasured experience soon brings us together again and we trust you are looking forward to the same. All the best, Joseph Eames Director of Operations

10/10 Excellent

armine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from HC on Jul 21, 2023
Hello armine, We are humbled by your perfect scores, and we thank you for taking a moment to share. It was a pleasure to serve as your host and we hope to welcome you back to Santa Barbara time and again for many years to come. All the best, Joseph Eames Director of Operations

10/10 Excellent

Pablo

Stayed 4 nights in Jul 2023
Response from HC on Sep 2, 2023
Hello Pablo, We are humbled by your perfect scores, and we thank you for spending your time with us and for letting us know that your Santa Barbara visit was so wonderfully enjoyed. We appreciate you spreading the word and we hope the many memories created will soon inspire you to join us again. All the best, Joseph Eames Director of Operations

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. We had a close view of the 4th of July fireworks from our balcony. There are many restaurant choices right down stairs. Only one block from the beach and pier. The Nespresso shots were something different.
Stayed 4 nights in Jul 2023
Response from HC on Jul 10, 2023
Hello Justin, We thank you for spending your holiday with us and we appreciate the stellar review. It was a pleasure to serve as your coastal abode and we hope to welcome you time and again for many years to come. Another Nespresso shot awaits your return. All the best, Joseph Eames Director of Operations

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from HC on Jul 6, 2023
Hello Steve, We take great joy in spoiling our guests though in finding your review, we see you have turned the tables and spoiled us with your perfect scores. We thank you for taking the time to share as we are certain your review will help others planning their own holidays in beautiful Santa Barbara. It was a joy to serve as your host and we look forward to welcoming you again, hopefully, one day soon. All the best, Joseph Eames Director of Operations