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Reviews of Hacienda El Jibarito

3 out of 5
Hacienda El Jibarito
Carretera 445 Km. 6.5 Interior, Barrio Saltos, San Sebastian

Reviews

8.4

Very Good

Rating 10 - Excellent. 81 out of 142 reviews" "
Rating 8 - Good. 27 out of 142 reviews" "
Rating 6 - Okay. 17 out of 142 reviews" "
Rating 4 - Poor. 13 out of 142 reviews" "
Rating 2 - Terrible. 4 out of 142 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Marcelino

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Raquel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is perfect for a romantic getaway. We stayed 3 nights in one of the cottages which is located away from the main building so it is somewhat isolated. It is perfect if you want a peaceful weekend. The only issue is the lack of staff. After 7pm you are on your own. And even though they provide you with a number to call, they do not answer nor can you leave a message. This became an issue at one point. Other then that it is a perfect oasis.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propiedad increíble, tranquilidad, para descansar! Perfecto para toda ocasión familiar o de pareja! Keila de Front Desk excelente servicio y atención!
Stayed 2 nights in Mar 2024

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very good
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose F

Stayed 2 nights in Mar 2024

10/10 Excellent

Randolph

It is such a cozy place. The best sleep in years and I have an bed that cost $11,000 at home. That was a great night. I usually don't do surveys but I had to share on this one.
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely beautiful. The rooms and public areas were so nice and relaxing. The view from the restaurant is amazingly.
Stayed 2 nights in Nov 2023

6/10 Okay

Brenda

Liked: Staff & service
Disliked: Property conditions & facilities
it looks so worn down, the rooms are in really bad conditions and they have no staff, but must say the staff they have is amazing....
Stayed 2 nights in Jun 2023

10/10 Excellent

Alex I. Olivero

Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Loved the room
Stayed 1 night in Feb 2023

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful place to visit

8/10 Good

Lithza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from KS HEJ on Dec 27, 2022
Gracias por escogernos! Siempre la orden!

10/10 Excellent

Brendaly, SAN JUAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Beautiful property.
Stayed 2 nights in Dec 2022
Response from SK on Dec 27, 2022
Un placer recibirlos en la Hacienda, siempre a la orden!

10/10 Excellent

Ileana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar perfecto para una escapada romántica
Stayed 1 night in Sep 2022
Response from AMS on Sep 9, 2022
Nos alegra saber que haya disfrutado su estadia

6/10 Okay

Sheyla

Traveled with partner
Disliked: Amenities, property conditions & facilities
Las cabañas bonitas
Stayed 3 nights in Sep 2022
Response from Hacienda el Jibarito on Sep 8, 2022
Estimada Sheyla, Agradecemos que haya escogido a Hacienda el Jibarito como su destino vacacional y su comentario positivo. Esperamos que vuelva pronto!

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Hacienda el Jibarito on Sep 8, 2022
Estimada Yesenia! Para nosotros es un gusto que haya escogido a Hacienda el Jibarito como su destino vacacional y su comentario puntuación excelente. Esperamos recibirla y que vuelva pronto!

6/10 Okay

Sergio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very quiet and beautiful place in a date time the only thing I didn't like was I paid for a room with a balcony and the one I got was in a lagoon and the mosquitos were to many we had to go a pharmacy to get repellent ( I asked for a repellent but the one they brought me could not be used on the skin ) also too noisy at night birds from the lagoon hitting all the time the doors and around it was not a night to rest
Stayed 1 night in Aug 2022
Response from Hacienda el Jibarito on Sep 8, 2022
Estimado Sr. Sergio: Agradecemos que haya escogido a Hacienda el Jibarito como su destino vacacional y agradecemos su comentario positivo. Lamentamos mucho el inconveniente que paso durante su estadía. Gracias por ayudarnos a mejorar con su comentario y esperamos que vuelva pronto!

10/10 Excellent

Efren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is fine.
Stayed 1 night in May 2022
Response from Hacienda el Jibarito on Jun 23, 2022
Thank u and come back whenever you want!

10/10 Excellent

NATHAN, Windsor

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Rustic. Simple. Remote. Wildlife. Isolated. If that is what you expected, you will be pleased. It meets these expectations. My wife LOVED it as a romantic getaway. RECOMMENDATION, do not try to drive arriving or return from being out, after dark.
Stayed 1 night in May 2022

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WiFi didn't work, but I didn't care. Place was clean and beautiful.
Stayed 1 night in Apr 2022
Response from Mile on Apr 30, 2022
thanks for your visit and recommendation

10/10 Excellent

Bianca N

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was extremely clean, access was seams less from beginning to end, the peace and tranquility maintained through all guest to help the ecosystem, and the fact that there was no better view to wake up to, or bathe to. Excellent stay, they even left a bunch of things from local producers which was the cutest touch ever.
Stayed 1 night in Jan 2022

6/10 Okay

EDWIN

Traveled with family
Disliked: Property conditions & facilities
Too expensive. For. What. it is it is at present. No more than. 100-120
Stayed 1 night in Jan 2022

8/10 Good

Marvin

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2021

10/10 Excellent

jasmin, BRONX

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The villa is spacious, comfortable. The staff was very accommodating.
Stayed 4 nights in Sep 2021

10/10 Excellent

Jonathan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Mile on Sep 19, 2021
Agradecidos por su visita

4/10 Poor

Jesus

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Dissapointing
Expected more. There's no restaurant at premises so you need to go out or bring groceries and cook. It is a beautiful forest with birds and zinc ceiling to enjoy rain. And that's it. Our cabin had such an inclination that it was difficult to maintain balance, especially in the dark. I almost fell twice. There was such a gap below and above external doors that I could not stop thinking any critter from the forest could come in. Consider centipedes, scorpions, snakes instead of just roaches and spiders. And the toilet would leak water when used. We left the next day. Dissapointed.
Stayed 2 nights in Aug 2021

10/10 Excellent

Damaris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Vacation!!!
Hamaca relaxation time
Greetings
Stayed 2 nights in Aug 2021
Response from Mile on Sep 19, 2021
Agradecidos por su visita

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Mile on Sep 19, 2021
Agradecido por su visita

10/10 Excellent

Cheree

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must!
Beautiful! Welcoming, exceptional customer service.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
One of the most beautiful places I've ever visited (after 20-25 countries). The staff was very helpful and assisted us with absolutely everything we asked them for (even received a free repellent after we asked them from where we can buy such). The place was extremely beautiful not only as a view, but also as maintenance and complex organization, facilities. Our cottage was super clean, tidy and great looking - big bathtub inside, comfortable bed, very big and good looking bathroom, lake in front of our balcony (with hammock).
Stayed 1 night in May 2021
Response from Mile on May 28, 2021
We are pleased that we can exceed your expectations and that your stay was a pleasant one. Thanks for you visit

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The casita de campo os in excellent condition and very clean. But the amenities are all close . You are not allow to Use the pool. Restaurant is close. Ans because the Hacienda is very retire there is no place to buy food unless you drive 15 minutes down the mountains. I was here 7 years ago and the hotel amenities was wonderful the restaurant ant the bar pool was excellent . But not this time . It is a chame i hope it opens again.
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place to escape and relax. Highly recommended.
Stayed 1 night in Feb 2021
Response from Mile on Mar 19, 2021
Thanks for your visit

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible spot, highly recommended, can't wait to come back
Stayed 2 nights in Dec 2020
Response from Mile on Jan 2, 2021
Thank you for your visit we hope to see you soon

8/10 Good

Caleb, Ponce, PR

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Amazing cabin with an gorgeous views. Very quit and relaxing.
Stayed 2 nights in Dec 2020
Response from Mile on Jan 2, 2021
Thank you for your visit we hope to see you soon

8/10 Good

Nashalie, Puerto Rico

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely magical and much more than what we expected. To make it clear the hotel is close. They did not have breakfast included because of that and they should take it out this cause is no longer included. We did not expect that at all but it was amazing since the guard took us to this amazing cabins that have everything you might need to have a great peaceful time there. Again, we did not expect this since in the pictures you can see is a two bedroom room and we had a cabin with two separate rooms, living room kitchen and even a freaking tub which was AMAZING and even a balcony with a beautiful hamaca and you can see all the nature over there is amazing. Everything was well equipped and we couldn’t be happier with our stay. Will come back.
Stayed 2 nights in Nov 2020
Response from AMS on Nov 30, 2020
Nos alegra saber que disfruto su estadia, esperamos verle pronto

10/10 Excellent

Yajaira, Philadelphia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2020

8/10 Good

Nora, Carolina, Puerto Rico

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quite place to relax and enjoy a comfy stay in a traditional culturally view of Puerto Rico.
Stayed 2 nights in Aug 2020
Response from Mile on Aug 19, 2020
Thanks for your visit!!

8/10 Good

Marlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Mile on Jul 7, 2020
Gracias por su apoyo, esperamos verles pronto!

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

4/10 Poor

Domingo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2020
Response from Mile on Mar 18, 2020
Estamos para servirle!

10/10 Excellent

rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Mile on Feb 29, 2020
Thanks for your visit!!!

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2020
Response from Mile on Feb 18, 2020
Agradecidos por su visita, esperamos verles pronto

6/10 Okay

ADRigmaiden, Humble, Tx.

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The property had a nice old hacienda style but no real amenities. No small towels, no ironing board, only one small chair in the room.
Stayed 4 nights in Feb 2020
Response from Mile on Feb 19, 2020
We make your recommendations and we will work with our team.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Mile on Feb 10, 2020
Agradecemos su visita y comentarios!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Mile on Jan 25, 2020
Thanks for your visit!!!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Mile on Jan 30, 2020
Gracias por su visita!!!!

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
When they gave us the room, the bathroom didn’t have towels and the old trash was still there. The room they gave us was very noisy. They kept playing very loud music until 11:30pm. Our room was located under the restaurant and they were moving tables and chairs all night until 1am, due to the poor noise isolation it was impossible to sleep. Also, you can hear the conversations and the TV from the adjacent room like if they were inside ours. Terrible experience. We stayed only one night (of four) and then changed to a different hotel
Stayed 4 nights in Jan 2020
Response from Mile on Feb 2, 2020
We regret what happened, based on your comments and recommendations we will be making changes to ensure quality service.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Mile on Feb 2, 2020
We hope to see you soon

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the view and property. The room was very noisy, we could hear every single conversation outside our door. The staff at the restaurant were slow but in their defense we were a huge group. Lovely room, great bar options, fun space.
Stayed 1 night in Dec 2019
Response from Mile on Jan 3, 2020
Grateful for your observations, we will work with them to improve our services. Thank you for your visit and we hope to see you soon.