Panoramic Cabin, Terrace (Is in 201 Ca Tanca San Juan PR 00901) | Terrace/patio
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Reviews of Old San Juan Rentals

3.5 out of 5
Old San Juan Rentals
251 Fortaleza Street, Old San Juan, San Juan

Reviews

8.8

Excellent

Rating 10 - Excellent. 193 out of 302 reviews" "
Rating 8 - Good. 58 out of 302 reviews" "
Rating 6 - Okay. 24 out of 302 reviews" "
Rating 4 - Poor. 14 out of 302 reviews" "
Rating 2 - Terrible. 13 out of 302 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Lila

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Place is nice, walkable, local culture is very nice, quiet, the only issue is the staff communication is not the best and there was a blackout the first night for more than 7 hours and the staff never called to inform or to ask anything, also after the blackout the internet was affected several hours and we had to call the staff to ask for updates, they never communicate back. Otherwise the apartment is nice and was clean
Stayed 3 nights in May 2024

2/10 Terrible

Jeniffer

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Davyneshka on May 11, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

2/10 Terrible

Joseph

Traveled with family and small children, Traveled with group
Disliked: Amenities
Stay away from Old San Juan Rentals. They gave us a rental that was not what we agreed to which was in a different location more than 8 blocks away. We wanted to be next door to our friends but Old San Juan Rentals assumed that would be ok?! They didn’t even ask or notify us. When confronted about it, they said the original rental was under maintenance. Unprofessional and they ruined our stay. The new location was noisy and further away from the town square. Stay away from this company.
Stayed 2 nights in Apr 2024
Response from Staff on May 6, 2024
Thank you for letting us know , we try helping you. Thank you for choosing us

8/10 Good

Melvin

Liked: Cleanliness, property conditions & facilities
Will do it again
Stayed 5 nights in Apr 2024
Response from Davyneshka on May 3, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

Rafael

Traveled with family
Liked: Amenities
Las mejores vacaciones
Stayed 3 nights in Apr 2024
Response from Davyneshka on Apr 28, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

Claudia

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Alejandro on Apr 24, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful. Helped us get in late at night when we couldn’t figure out why the key wasn’t working. Also upgraded our room free of charge when the AC stopped working.
Stayed 4 nights in Apr 2024
Response from Davyneshka on Apr 18, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

Brandi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great communication!
Stayed 2 nights in Apr 2024
Response from Jasef on Apr 17, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024
Response from Davyneshka on Apr 15, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

Yenisey

Stayed 1 night in Mar 2024
Response from Davyneshka on May 1, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing apartment in the heart of Old San Juan! It has old world charm on the outside but super modern and clean on the inside!! Love that you can just step right out into the hustle and bustle of the city!
Stayed 1 night in Apr 2024
Response from Davyneshka on Apr 8, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location to walk to all things Old San Juan!
Stayed 5 nights in Mar 2024
Response from Davyneshka on Apr 6, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

8/10 Good

Jennifer

Traveled with family
Liked: Amenities, property conditions & facilities
Floors were dirty when we got there, leaks from the rain
Stayed 2 nights in Mar 2024
Response from Davyneshka on Apr 6, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

8/10 Good

Alexandra

Traveled with family
Liked: Cleanliness, property conditions & facilities
The apartment was spacious and very clean. The location was very convenient, right in Old San Juan. However, the apartment was located on a street full of smoke shops, which was not ideal, and there was quite a bit of noise from the street until the early hours of the morning on Thursday night/Friday morning. The noise did not reach the bedrooms but for our family member sleeping on the sofa bed in the Living room, it was quite loud.
Stayed 1 night in Apr 2024
Response from Davyneshka on Apr 5, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

8/10 Good

Sandra

Liked: Cleanliness
Great location, but property needs maintenance. The check-in instructions and location of unit/parking was challenging to follow. We arrived after the 3:00 check-in. After about 40 minutes, house keeping walked into our rental using the master code. No knock. No reason.
Stayed 1 night in Apr 2024
Response from Front Desk staff on Apr 3, 2024
Thank you for letting us know and thank you for choosing us !

10/10 Excellent

Brent

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property exceeded our expectations of what we saw online. It’s right in the heart of old San Juan and walking distance to just about everything. Parking was just a few blocks away.
Stayed 1 night in Mar 2024
Response from Davyneshka on Apr 2, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

Loretta

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay in San Juan!
Stayed 1 night in Mar 2024
Response from Old San Juan Rentals Staff on Mar 25, 2024
Thank you so much and thank you for choosing us . Best Regards!

10/10 Excellent

Blaine

Liked: Cleanliness, property conditions & facilities
Extremely beautiful
Stayed 1 night in Mar 2024
Response from Old San Juan Rentals Staff on Mar 25, 2024
Thank you so much and thank you for choosing us . Best Regards!

10/10 Excellent

Zabdiel

Liked: Cleanliness, property conditions & facilities
Overall fantastic
Stayed 1 night in Mar 2024
Response from Davyneshka on Mar 21, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

6/10 Okay

Joyce

Traveled with family
I love the area around this property. There are many local dining and shopping options available. It’s also in such a convenient location. I love the security of the property as well. Although there is no one physically there, there are steps needed to take to enter the residence each time and at different locations. They are wet responsive when calling or texting. It’s a beautiful home. My critiques are the cleanliness. The microwave was dirty, only one dish rag, and one of the oven mitts had old, dried cheese on it. One of the burners on the stovetop doesn’t work although they did it was brand new. One of the sofas is burned from a previous guest. Ants seemingly appear out of nowhere. There’s a washer and dryer in the unit. Sometimes when trying to wash clothes water does not come out of the washer. The maintenance staff didn’t make sure all the rooms had the correct air conditioning remotes, that was a slight inconvenience. The unit also isn’t equipped with the basic cleaning necessities or extra bags. I found that inconvenient.
Stayed 5 nights in Mar 2024
Response from Davyneshka on Mar 20, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

Sapna

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful property!!
Stayed 4 nights in Mar 2024
Response from Davyneshka on Mar 20, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

4/10 Poor

Margaret

Traveled with family
Disliked: Cleanliness
The are is very loud. The front bedroom was not useable due to the street noise. The only windows don’t shut tight. There were bugs ALL OVER THE APARTMENT. Very cute and spacious but would not stay again. Reported the bugs with no response.
Response from Davyneshka on Mar 17, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property and appreciated there was a good elevator. Nice location, walkable to all of the museums and lots of dining options close by.
Stayed 2 nights in Mar 2024
Response from Davyneshka on Mar 16, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

8/10 Good

Sydney

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The area was incredibly beautiful
Stayed 6 nights in Mar 2024
Response from Davyneshka on Mar 9, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

Alana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay at this location. The apartment, though aged, holds incredible historic significance and the owners were also excellent in their communication throughout my stay.
Stayed 1 night in Mar 2024
Response from Front desk on Mar 8, 2024
Thank you for choosing us!

10/10 Excellent

Ivette

Liked: Cleanliness, amenities, property conditions & facilities
Amazing place perfect family house in the heart of San Juan!
Response from Front desk on Mar 6, 2024
Thank you for choosing us!!

8/10 Good

Evelyn

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Quaint and quiet space in Old San Juan. Close to the everything and safe
Stayed 1 night in Mar 2024
Response from Jailene on Mar 5, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

Shanna

Liked: Cleanliness, property conditions & facilities
The door is next to Guess. The address 106, but it is NOT across from 105. It is across from 109. The office was helpful, answered the phones and offered to meet us to get in okay. Apartment was luxurious!
Stayed 1 night in Feb 2024
Response from Davyneshka on Feb 23, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

Betzaida

Traveled with family
Liked: Cleanliness, room comfort
Awesome apartment
The apartment is absolutely amazing. You have everything you need from space , comfort and modernity. Located in the heart of Old San Juan. The only “problem” is the parking.
Stayed 1 night in Feb 2024
Response from Jailene on Feb 22, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is a great location right in Old San Juan. The space os lofted and grand in appearance and feel. Very gorgeous. If you are looking for quiet I would say do not stay in an old building in the heart of Old San Juan. There are not airtight doors or glass to protect you from the noise. We slept with a fan app and it was perfect for us. The location cannot be beat.
Response from Jailene on Feb 19, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

8/10 Good

Stephen

Liked: Cleanliness, room comfort
early drop off of luggage before Checkin a Hassle
Great apartment and location. They were very responsive to a problem I had with the key. We arrived prior to check-in time and were able to leave luggage at another location so we could walk around, get lunch, etc. Only wish is that the drop off place for our luggage was a 5 minute walk to the apt. and rather than call yet another cab we carried our luggage over and up a flight of stairs (no elevator)
Stayed 2 nights in Feb 2024
Response from Jailene on Feb 22, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

8/10 Good

Margaret

Liked: Cleanliness, property conditions & facilities
I would definitely recommend
Stayed 2 nights in Feb 2024
Response from Jailene on Feb 19, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

Rene

Stayed 2 nights in Feb 2024
Response from Davyneshka on Mar 20, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very good, central location with plenty of dining, shopping and sightseeing around.
Stayed 1 night in Feb 2024
Response from Jose Tapia on Feb 16, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is in the heart of Old San Juan. The architecture is beautiful! Inside the property is a perfect mix of newly done modern with the old. Nicely done! Just around the corner is a strip of great restaurants. We would definitely stay here again!
Stayed 1 night in Feb 2024
Response from Jose Tapia on Feb 16, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

Dionis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jose Tapia on Feb 17, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

miriam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The only issue was the many codes that were provided for the several different doors to get into the rental. Office fortunately was right around the corner so we could get clarifications . Most staff were great! Have patience it is worth it!
Stayed 1 night in Feb 2024
Response from Jose Tapia on Feb 16, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

YU

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property great location in the center of everything,would stay there when next yome visit san juan
Stayed 2 nights in Feb 2024
Response from Jose Tapia on Feb 16, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

8/10 Good

Eric

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Beautiful condo and incredible location
Incredible location and incredible deal. We love Old Town and the apartment was near our favorite place for gelato and a block away from the square. Very comfortable. Very clean. Great Old Town vibe. Full kitchen and even a washing machine and dryer in the larger bathroom. Remotes did not work in all the rooms so had some trouble controlling fans and AC. It’s Old Town so there are old pipes and water pressure in the showers is very low. Also, very narrow and twisty, but super beautiful, stairs to get to the apartment. Communication was a little spotty. There were a ton of emails with deposit requests, parking info, luggage storage, and check in information. They’re trying super hard to make sure you get all the info, but there are so many details, the main point gets lost in the weeds. But they are incredibly nice, answer emails and phone calls right away, and do everything they can to clarify. Not many towels. We were a group of 6 and there weren’t any extras. We had an interior room and windows opened to the interior. We would absolutely stay here again!!
Stayed 1 night in Jan 2024
Response from Jose Tapia on Feb 3, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

Miguel

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Jose Tapia on Feb 3, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

8/10 Good

Brandon

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Jose Tapia on Feb 3, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

Angelic

Liked: Cleanliness, property conditions & facilities
Loved the place
Stayed 1 night in Jan 2024
Response from Jose Tapia on Feb 3, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

8/10 Good

Brenda

Traveled with partner
Stayed 3 nights in Jan 2024
Response from Jose Tapia on Feb 3, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

Vanessa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing upgraded property (still with colonial vibe including floors, balconies, doors, windows, etc). In the heart of old San Juan. Parking was tricky but that’s everywhere in old San Juan during high season. Spotless property with A/C and W/D. This one was in Tanca Street for 10 guests. Perfect!
Stayed 1 night in Jan 2024
Response from Jose Tapia on Feb 3, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

DANIELLE

Liked: Cleanliness, property conditions & facilities
A sweet place to stay :) It’s a bit of a walk from the lot to the spot, so keep that in mind when bringing luggage in.
Stayed 1 night in Jan 2024
Response from Jose Tapia on Feb 3, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

8/10 Good

Laura

Traveled with group
Liked: Cleanliness, room comfort
Old San Juan condo with super views
Lovely condo with amazing views from the roof top patio. super comfy beds. Had issues with the water pressure. Also on a busy corner street. Much traffic and construction noise. All in all we loved our stay. Close to everything in Old San Juan. Able to walk everywhere so did not need the expense of a car.
Stayed 4 nights in Jan 2024
Response from Jose Tapia on Feb 3, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

shannon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous rental inside and out!
Stayed 1 night in Jan 2024
Response from Jose Tapia on Feb 3, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

8/10 Good

Gregory

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jose Tapia on Feb 3, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

6/10 Okay

LISA

Stayed 1 night in Jan 2024
Response from Jose Tapia on Feb 3, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

10/10 Excellent

Zhichao

Stayed 2 nights in Dec 2023
Response from Jose Tapia on Feb 3, 2024
Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!