3 outdoor pools, sun loungers

Reviews of Hyatt Regency Grand Reserve Puerto Rico

4 out of 5
Hyatt Regency Grand Reserve Puerto Rico
200 Coco Beach Blvd. Highway 955-I, Río Grande

Reviews

8.6

Excellent

Rating 10 - Excellent. 839 out of 1447 reviews" "
Rating 8 - Good. 309 out of 1447 reviews" "
Rating 6 - Okay. 149 out of 1447 reviews" "
Rating 4 - Poor. 75 out of 1447 reviews" "
Rating 2 - Terrible. 75 out of 1447 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alejandra Tais Rivera

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful property and the staff were absolutely amazing.
Stayed 3 nights in May 2024

2/10 Terrible

Taylor

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They where rude they tried to charge me an extra 1000$ for breakfast after we had already paid for that in the resort fee so when I closed my tab out at the hotel the day I was leaving they opened back up When I left and was charging away on my card I would never stay here again
Stayed 4 nights in May 2024

4/10 Poor

Dweep

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Mediocre property with subpar food and amenities. Very overpriced
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 15, 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We will be discussing your comments regarding the food and hotel amenities with our senior management team to determine what actions need to be taken to improve our service. We hope to have you with us in the future and have the opportunity to regain your trust.

10/10 Excellent

Lauren

Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 16, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 Good

catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort.
Stayed 2 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 15, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Love love
Stayed 3 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 14, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Rasheen Denise

Liked: Cleanliness, staff & service, property conditions & facilities
This resort was amazing,!only thing is it was away from everything. Taking taxis was expensive to get into town but the relaxation and beauty of the resort was top notch. The staff was the best I ever encountered!
Stayed 4 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 14, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had an amazing vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view , wonderful service every employee in there really attended to your needs . Great attitude.
Stayed 4 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 14, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Kristine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N-a
Stayed 3 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 14, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

David Randolph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and easily located from airport within 30min drive!!
Stayed 5 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 14, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Dominique

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property was amazing. Some of the stuff was a bit rude (mostly in the market) but my experience was great and I’d likely stay again.
Stayed 3 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 14, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation. and were able to experience the hospitality of our great team.I have shared your comments with The Market manager to discuss with the staff and provide service retraining.We look forward to have you with us in the near future.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 14, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 14, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Kylie S

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort with large, clean pool area. Access to the beach. Dining options were good- definitely go for the breakfast buffet, or the market for a coffee and small snack. Staff were very friendly and accommodating.
Stayed 6 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 11, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Lamesha

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
This place was beautiful & very huge it exceeded my expectations
Stayed 3 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 9, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that we exceeded your expectations during your vacation and you were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 9, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Bailey

Stayed 4 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 9, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

4/10 Poor

Wendy Anne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room was never cleaned in 4 days. Luggage was left at bellhop for over 4 hours. Desk staff were nice, but very little knowledge
Stayed 4 nights in Feb 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 11, 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We have shared your comments with our Executive Housekeeper and Bell Captain. We will be discussing your comments with our senior management team to determine what actions need to be taken to improve our service. We hope to have you with us in the future and have the opportunity to regain your trust.

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 7 nights in Feb 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 7, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

PISCES ELAINE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this Resort
Stayed 4 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 7, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you loved our resort and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 Good

migiwa

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
the location is spectacular the the staff, though they are competent, was not overly helpful for a hotel of this caliber. Also the entire hotel has slick marble floors, both in the rooms as well as the outdoor areas which were insanely slippery. We ended up laying towels all over the floors in our room and bathrooms. There are signage that say it's slippery but they need to fix the problem, not just put up signs telling you it's slippery.
Stayed 2 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 7, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.Thank you for your observation regarding our marble floors. This information has been forwarded to our Director of Facilities.We look forward to have you with us in the near future.

8/10 Good

Jeannette

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall great property. The landscaping is stunning. The floors in the room we’re dirty.
Stayed 6 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 7, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We will forward your comments regarding the cleanliness of your room to out Housekeeping team.We look forward to have you with us in the near future.

10/10 Excellent

MARIO

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 4, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 Good

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is gorgeous and the beach was right next to it!! ! We loved that there were people of ages!! I understand the need for the golf carts but they took up way too much of the sidewalk and drive way to fast, especially around corners.
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 4, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you enjoyed your vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Asante

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort!
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 2, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Zoraya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great relaxing experience
Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 1, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a relaxing vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 Good

Maria

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel on a beautiful beach. Easy 30 min drive to San Juan. Everyone was very nice & welcoming. Only issue we encountered was some dirty sheets but the staff took care of the issue & gave us fresh sheets. I would recommend bringing mosquito repellent especially if you plan to hang out by the beach early morning or in the evening.
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Apr 30, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything!
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Apr 30, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 Good

Laju

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Food is very pricey at the property
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Apr 30, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 Good

Sefam

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very spacious, peaceful and very quiet. The beach is steps away from your room and plenty of space to feel secluded especially if you wonder down the path away from the main area of resort. Very family friendly. Showers were heavenly as the water pressure was excellent! Rooms were modern and nice size. Trolleys to give you a lift anywhere on resort. What I did not like: -Pools are too warm! Felt like soup. -Pina coladas at the poolside bar are garbage and not worth the money. Do not order. Overall drinks are not great. -Not enough Puerto Rican cuisine and desserts. Too American. -Too much American music around the pool area. -Feel more like a inclusive resort by offering more activities, like salsa night, jet ski, scuba diving, snorkeling, themed nights, etc. There should be BBQs on the beach. -Rio Grande is not a walkable town and its run down. Consider renting a car for 1 or 2 days. You must know where you are going. Takes like 10 mins to exit out of the resort, so walking to main road will be very long! Ubers are fairly inexpensive. -Did not try, but it seems like reservations recommended for the resort restaurants. Its worth going outside the resort. Overall I would stay again. If you don't want to be in the tourist area(San Juan/Condado), want peace, plan to stay mainly on the resort, this is the place for you. it can work if you want to venture out as well. San Juan/Condado is 20 mins away ($30 to $50 uber ride). Walmart is close by. .
Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Apr 30, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We have shared your comments and suggestions with our Director of Restaurants & Bars and our Recreation Manager.We look forward to have you with us in the near future.

4/10 Poor

Antionette

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Apr 30, 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We will be discussing your comments with our senior management team to determine what actions need to be taken to improve our service. We hope to have you with us in the future and have the opportunity to regain your trust.

6/10 Okay

Jaime

Traveled with family
Liked: Cleanliness, staff & service
Does not feel like a 4 star resort
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Apr 30, 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We will be discussing your comments with our senior management team to determine what actions need to be taken to improve our service. We hope to have you with us in the future and have the opportunity to regain your trust.

8/10 Good

Crystal

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We traveled with our 5 year old for his first trip and for our 8 year anniversary trip! I’ve stayed at many hyatts but was particularly excited for this stay due to the pool, restaurants and property grounds. We did our research prior definitely rent a car , Be prepared you can not get a reservation even two weeks before your vacation for the good places to eat ! When we arrived we were also surprised by a conference that overtook the resort 1000 people to be exact. They took away from the experience of the paying guest as it was presidents club trip ,loud parties outside our room , loud drunk people at the pool , we couldn’t even eat a nice dinner on our anniversary. We did secure a seat at the hibachi restaurant the first night, the chef was not great , sloppy with tricks, the food was extremely salty and we got charged for someone else’s bill over $100 more then ours if we didn’t catch it would have gone unnoticed! Carlos at the pool was a gem he was our favorite server along with the two lady bartenders who looked like they had been there for a while! Food truck was great we basically lived off the hot dogs and room service pizza since we couldn’t eat at the steak house or get reservations anywhere. Brian the manager did listen to our concerns on our last night and made it some what better , the experience was a total bummer considering we have traveled all over the world and received better service sadly at lower stared hotels.
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Apr 30, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We are sorry to read about your Food & Beverage experience and will share them with our Director of Restaurants & Bars and will look for ways to prevent it from reoccurring in the future. We look forward to have you with us in the near future.

10/10 Excellent

Noreen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Apr 30, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Nessa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful clean relaxing resort, and staff is very nice.
Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Apr 30, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Scott, Martinsville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place to stay. We have been here several times. Very enjoyable and quiet.
Stayed 6 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Apr 27, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with amazing staff and amenities
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Apr 27, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Erica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Hyatt Regency Reserve in Puerto Rico is an absolute gem, epitomizing luxury and relaxation. From the moment you arrive, you're greeted with warm smiles and impeccable service from the staff, who go above and beyond to ensure your stay is nothing short of extraordinary. The grounds are simply breathtaking, boasting lush tropical gardens, pristine pools, and stunning ocean views that transport you to paradise. Whether you're lounging by the pool with a refreshing cocktail in hand or exploring the nearby beaches, every moment feels like a dream. The hotel itself is a masterpiece of design, blending modern elegance with traditional charm seamlessly. The rooms are spacious and beautifully appointed, offering every comfort imaginable for a truly indulgent stay. Dining at the Grand Hyatt Regency Reserve is amazing. From fine dining experiences to casual fare by the pool, there's something to tantalize every palate. Overall, the Grand Hyatt Regency Reserve in Puerto Rico surpasses expectations in every way possible. It's a haven of luxury, hospitality, and relaxation, making it the perfect destination for a memorable getaway.
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Apr 27, 2024
We want to thank you for staying with us and taking the time leave us such a great review.We are pleased to know that you had an amazing vacation and were able to experience our wonderful facilities, including the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Lache

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff was nice. Highly recommend
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Apr 26, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Midjouna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Apr 26, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Marian Ginel, Jupiter

Traveled with partner
Perfect place
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Apr 26, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best if you want to have a family vacation. Great for small kids and teenagers. Loved this place , definitely coming back .
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Apr 26, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you and your family had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

EVETTE

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Exceptional service all rounds. Grounds well kept and clean. Rooms we’re comfortable. Felt like home.
Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Apr 26, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Ana Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property and MOST of the employees, over all I had a great stay and I would come back .
Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Apr 26, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

efrain

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights with my girlfriend- played 18- the course was in perfect condition despite the heavy rains. Played through. Anyway, we will be coming back bringing family and friends along this time. The dining options are great, nice pool, the beach is a 3.9/5 (there are better beaches elsewhere on the island). We had our room serviced everyday- the staff was great. Overall a really great experience and I highly recommend it.
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Apr 26, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Noel

Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on May 15, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 Good

Terence, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Ubers are limited in the area; resort food is okay, but I would love more options. The beach is nice and needs some maintenance but needs a little upkeep.
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Apr 24, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Kenya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such an amazing time here! The resort itself is absolutely gorgeous. Very updated and modern, water fountains everywhere and everything looks better at night with all the lights. The staff were so sweet and welcoming, made our stay very comfortable. The food and drinks were very good. It makes sense why there is no all inclusive option. Definitely booking this again for my next visit and I highly recommend!!!!
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Apr 24, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had an amazing vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 Good

Mark E.

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Because of its location and the absence of other dining options nearby, it would be advisable to provide an all-inclusive package.
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Apr 24, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.Thank you for your suggestion regarding an all-inclusive option.We look forward to have you with us in the near future.

10/10 Excellent

Tiesha

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We had an awesome stay! Our first day being there the sewage backed up into our room (shower and floor drain) but the staff immediately accommodated us and moved us to another room. Great drinks at the lobby bar. Pool area is a vibe for sure! Would definitely go back!
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on Apr 24, 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had an awesome vacation and were able to experience the hospitality of our great team.Please accept our apologies for the inconvenience experienced on your 1st room.We look forward to have you with us in the near future.