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Reviews of Embassy Suites by Hilton San Juan Hotel & Casino

3.5 out of 5
Embassy Suites by Hilton San Juan Hotel & Casino
8000 Tartak Street, Carolina

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1455 out of 2209 reviews" "
Rating 8 - Good. 454 out of 2209 reviews" "
Rating 6 - Okay. 162 out of 2209 reviews" "
Rating 4 - Poor. 62 out of 2209 reviews" "
Rating 2 - Terrible. 76 out of 2209 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal, Lunenburg

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient! 2 blocks from the beach. Minutes from the airport. We got a suite because we’re with a toddler and infant. Bummer that there weren’t any cribs available. We mad due. The room was huge. Had an actual bathtub which was nice with the kids.
Stayed 1 night in May 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport...great staff..front desk check in was a breeze! Will stay there again
Stayed 1 night in May 2024

8/10 Good

Arlene

Liked: Property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Sarah

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is nice, 3 min walk from the beach. A bunch of restaurants at walking distance. Great area clean rooms absolutely no complaints me and my family had wonderful time!
Stayed 5 nights in Feb 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 20, 2024
Thank you Sarah for taking the time to review your stay at our Embassy Suites by Hilton San Juan Hotel & Casino. We hope that you visit us again soon!

10/10 Excellent

Kamil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Will come again !
Stayed 2 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 20, 2024
Thank you Kamil for taking the time to review your vacation at the Embassy Suites by Hilton San Juan Hotel & Casino. We hope that you visit us again soon!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, rooms were very clean, food onsite, pool was beautiful with an outdoor bar as well as one in the lobby. Very safe, fun atmosphere. Highly recommend!!!
Stayed 4 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 20, 2024
Thank you Sharon! We are so happy you had an excellent vacation at our Embassy Suites by Hilton San Juan Hotel & Casino. We hope that you visit us again soon!

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place, met expectations
Stayed 4 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 20, 2024
Thank you Joseph! We are glad you had a good stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Melody D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 17, 2024
Thank you Melody! We are glad you had a five star stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Rahul, Fairfax

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel property and amenties are excellent. Breakfast and free cocktails happy hour is excellent. Casino is okay no table games.
Stayed 2 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 17, 2024
Thank you Rahul for taking the time to review your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

German

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and helpful.
Stayed 1 night in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 16, 2024
Thank you German! We will be sharing your comments with our team here at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 3 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 16, 2024
Thank you Brenda for the review of your vacation at our Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Darryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is great, the pool is big and has a nice kiddy pool for families. There is a beach walking distance and if you rent a car it is easy to find other cool areas of Puerto Rico to enjoy. If you go to a hotel to watch TV then the cable options won't be appealing but I don't go to a hotel to watch TV.
Stayed 3 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 16, 2024
Thank you Darryl! We are glad you enjoyed your time at our Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Chris Jafet

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect, I love it. I will soon stay at the embassy again
Stayed 1 night in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 16, 2024
Thank you Chris! We are happy you had a perfect stay at the Embassy Suites by Hilton San Juan Hotel & Casino. We hope that you visit us again soon!

2/10 Terrible

Melissa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a friendly staff rude and sarcastic and no one got back to me in regards to my missing work ID Why the I charged $40 a night resort fee when the receipt says $35 never coming back sawfly ruined my Mother’s Day weekend and my boo in too was stolen them mysterious found in the laundry hotel Management never apologized nor followed up with me about my government work identification. La cueva Mar restaurant not friendly (rushing us to order them aggressive about the amt of tip to give staff and the patio restaurant I have to reach out to corporate that how bad it was ruined my dinner for Mother’s Day with my daughter
Stayed 5 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 16, 2024
Thank you Melissa for taking the time to share feedback on your stay at the Embassy Suites by Hilton San Juan Hotel & Casino. We will be sharing your comments with our team.

10/10 Excellent

Katrina

Traveled with partner
Liked: Staff & service
I enjoyed my stay there. All of the staff was very helpful and friendly. Upon check-in I was also given a voucher for two free drinks and two free snacks every day. That was a pleasant surprise. I have no negative comments. The pool was gorgeous And I was happy with everything.
Stayed 3 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 15, 2024
Thank you Katrina! We are so glad you enjoyed your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 16, 2024
Thank you Nestor for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

CHARISE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything. I definitely would recommend and OF COURSE ILL BE STAYING THERE AGAIN!!
Stayed 1 night in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 15, 2024
Thank you Charise! We can't wait to welcome you back at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Edgardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and location is very convenient. The staff had a great attitude and service was excellent. Fully recommend this hotel.
Stayed 5 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 15, 2024
Thank you Edgardo! We are glad you had a great vacation at the Embassy Suites by Hilton San Juan Hotel & Casino.

6/10 Okay

Helen

Stayed 4 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 16, 2024
Thank you Helen for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

6/10 Okay

Jazz

Liked: Staff & service, property conditions & facilities
The rooms were ok. The facility itself had a stench but was fairly clean. The casino was ok but closed at 2am, which I’m not use to
Stayed 3 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 16, 2024
Thank you Jazz for taking the time to share feedback on your stay at the Embassy Suites by Hilton San Juan Hotel & Casino. We will be sharing your comments with our team for review and consideration.

10/10 Excellent

Xaymara, Rochester

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable for a family with kids with entretainment on site as well as different food options. Kids love the pool. Laundry is a plus. Staff was friendly
Stayed 6 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 15, 2024
Thank you Xaymara! We are glad you had an excellent time at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Jaquin

Traveled with partner
close to beach
Stayed 4 nights in Jan 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 15, 2024
Thank you Jaquin! We are glad you had an excellent vacation at our Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

DOUGLAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 16, 2024
Thank you Douglas for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Lilian, Houston

Stayed 3 nights in Mar 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 15, 2024
Thank you Lillian! We are glad you had a five star stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful property. Great pool area. Great complimentary breakfast. First day we had to ask for our room to be cleaned twice and when finally cleaned not all towels were replaced.
Stayed 3 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 15, 2024
Thank you Vicki for taking the time to review your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Geekiyange Don

Liked: Cleanliness, staff & service, property conditions & facilities
It was right cross from the beach so 2 mins walking distance. San Juan there’s not so much to do but good for resting and chilling. Clean nice beach.
Stayed 3 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 14, 2024
Thank you Geekiyange for taking the time to review your vacation at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Nellie Marie

Liked: Property conditions & facilities
Good service
Stayed 1 night in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 14, 2024
Thank you Nellie Marie for the rating of your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Waleska

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had little trouble with my bill that was duplicate
Stayed 2 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 13, 2024
Thank you Waleska. We will be sharing your comments with our team.

8/10 Good

Catherine-Maude

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 14, 2024
Thank you Catherine-Maude for taking the time to review your vacation at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just block 1/2 to beach…. Food great … nice restaurant inside!!!! Pool area nice…… casino 🎰 was fun filled
Stayed 3 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 13, 2024
Thank you Stephanie for taking the time to review your vacation at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Sharisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VIP service
Stayed 2 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 13, 2024
Thank you Sharisa! We are happy your stay at the Embassy Suites by Hilton San Juan Hotel & Casino was excellent.

8/10 Good

Sharlene

Traveled with family and small children
Liked: Staff & service
Overall good experience, unfortunately microwave and a light in our room did not work but otherwise fine, spacious & clean. Most staff members were pleasant. Wish more kid activities were offered on site. Everything I had from Breakfast and happy hour was good and restaurant food was delicious.
Stayed 3 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 10, 2024
Thank you Sharlene for taking the time to review your vacation at the Embassy Suites by Hilton San Juan Hotel & Casino. We will be sharing your comments with our team.

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 10, 2024
Thank you James! We are glad you had a five star stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancé and I had the best experience at this hotel. Very close to the water. Everyone was helpful. The pool was clean and the casino was so much fun. 10/10 recommend
Stayed 3 nights in Feb 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 9, 2024
Thank you Megan! We hope that you visit us again soon!

10/10 Excellent

Rafael

Traveled with family
Everything was nice and clean.
Stayed 2 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 9, 2024
Thank you Rafael! We are glad you had a great vacation at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice great staff but over priced
Stayed 7 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 8, 2024
Thank you Adriana for taking the time to review your vacation at the Embassy Suites by Hilton San Juan Hotel & Casino.

6/10 Okay

Diego

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 8, 2024
Thank you Diego for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Blanca

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great stay. My family enjoyed their stay, we loved the complimentary breakfast and drinks. The pool was so refreshing, what topped it, was that it's open till 11 pm.
Stayed 5 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 8, 2024
Thank you Blanca for taking the time to review your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Braulio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property overall was beautiful. However, the bathroom in the rooms need some updating. I would stay here again!
Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 6, 2024
Thank you Braulio for the feedback on your stay at the Embassy Suites by Hilton San Juan Hotel & Casino. We will be sharing your comments with our team.

8/10 Good

Fatouma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is old, and there is nothing that can be done about that, except a multi million dollar renovation. That being said, the customers service was excellent and the location is also great! We were skeptical when we first arrived, but it grew on us and definitely won us over by the time we left.
Stayed 5 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 6, 2024
Thank you Fatouma for taking the time to share feedback on your stay at the Embassy Suites by Hilton San Juan Hotel & Casino. We will be sharing your comments with our team.

10/10 Excellent

Maritza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tha ambiance, and the staff very friendly
Stayed 2 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 6, 2024
Thank you Maritza for taking the time to review your vacation at the Embassy Suites by Hilton San Juan Hotel & Casino.

6/10 Okay

Dhapne, Guilderland

Traveled with family
Disliked: Staff & service, property conditions & facilities
Bath was not properly updated . Bar handle coming off the wall, table was stained with labels and marks . Chairs was very old . Asked for room service only got towels , only one day they cleaned the room. Wish it was better .
Stayed 5 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 6, 2024
Thank you Dhapne for taking the time to share feedback on your stay at the Embassy Suites by Hilton San Juan Hotel & Casino. We will be sharing your comments with our team.

8/10 Good

sonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Can use some updates
Stayed 3 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 6, 2024
Thank you Sonya for taking the time to review your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Wilberg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 6, 2024
Thank you Wilberg for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Patsy, Pelion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check your bill and compare with what it should be. Mine was wrong and I will be f/u.
Stayed 2 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 6, 2024
Thank you Patsy for taking the time to review your stay at the Embassy Suites by Hilton San Juan Hotel & Casino. Please, get in contact with our team so we can revise the information.

10/10 Excellent

Raymond

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great experience. Definitely going back. Staff was amazing and it was near everything we wanted to do.
Stayed 5 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 6, 2024
Thank you Raymond! We are so glad you had a great vacation at our Embassy Suites by Hilton San Juan Hotel & Casino. We hope that you visit us again soon!

10/10 Excellent

Carla, Buena Park

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location. Free daily buffet breakfast, Casino on site, nice pool. Beach & rental cars all within walking distance.
Stayed 6 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 6, 2024
Thank you Carla for the great five star review of your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Kaleena

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property to stay at all the staff were very nice and helpful to me and my family being that we didn’t speak Spanish.
Stayed 2 nights in Apr 2024

4/10 Poor

Robert

Disliked: Property conditions & facilities
The hotel really needs a renovation.the pool had railings that needed painting,tiles that needed grout. The pool was not the cleanest. There was green algae on the pool tiles all over pool the deck. The suite was fine. The buffet breakfast was awful. Very limited selections.hot cereal was inedible as were the powdered scrambled eggs. The fresh fruit was unripe honey dew and pineapple every other day. the hotel restaurants were decent.valet parking was good.
Stayed 7 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 6, 2024
Thank you Robert for taking the time to share feedback on your stay at the Embassy Suites y Hilton San Juan Hotel & Casino. We will be sharing your comments with our team.

10/10 Excellent

Tricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Room was clean. Dining options (restaurants) were available at the hotel. Need vegetarian and or vegan breakfast options.
Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 2, 2024
Thank you Tricia for the feedback on your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.