4 outdoor pools, open 7:00 AM to 11:00 PM, cabanas (surcharge)
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Reviews of El Conquistador Resort

4 out of 5
El Conquistador Resort
1000 Conquistador Avenue, Fajardo

Reviews

8.8

Excellent

Rating 10 - Excellent. 1415 out of 2240 reviews" "
Rating 8 - Good. 427 out of 2240 reviews" "
Rating 6 - Okay. 214 out of 2240 reviews" "
Rating 4 - Poor. 87 out of 2240 reviews" "
Rating 2 - Terrible. 97 out of 2240 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Danery

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is paradise. Spectacular views and entertainment for everyone. Staff were very attentive and friendly.
Stayed 2 nights in May 2024
Response from Maria Vega on May 20, 2024
Thank you for your stay and for taking time to review our Resort!

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort will be back soon ❤️
Stayed 3 nights in May 2024
Response from Viviany on May 20, 2024
Greetings Ryan. We're glad you enjoyed your stay. We look forward to your next visit!

10/10 Excellent

Angel

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its everything good, but yo can use a other transportation with mayor capacity of people to bring palomino. For example for large group of person.
Stayed 2 nights in May 2024
Response from Maria Vega on May 20, 2024
Thank you for your stay and for your feedback!

8/10 Good

Hamada

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t get the room daily cleaned that’s my only complaint, everything with the stay was very good.
Stayed 4 nights in May 2024
Response from Viviany on May 20, 2024
Greetings Hamada. Thank you for staying with us and for sharing your experience. We appreciate your feedback and we're glad you enjoyed your stay. We hope to see you again someday!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel
Stayed 2 nights in May 2024
Response from -, Maria Vega. on May 19, 2024
Thank you for your stay with us! I

10/10 Excellent

Erika, Charlottesville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so perfect!
Stayed 2 nights in Apr 2024
Response from -Maria Vega on May 19, 2024
Thank you for choosing us for you stay!

10/10 Excellent

Jorge, Cliffside Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent…. Only area for improvement is WiFi…
Stayed 3 nights in May 2024
Response from Mana Vega on May 19, 2024
Thank you for your feedback '

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely love this hotel
Stayed 2 nights in May 2024
Response from Maria Vega on May 19, 2024
Thank you for your stay!

10/10 Excellent

Derek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really gigantic. Very long walk, with two elevators and a funicular to get to our room. Room was clean even if basic but ac worked well and the view was amazing. Staff super helpful and nice. Hard to reach staff by phone on first day. All meals and drinks were excellent.
Stayed 3 nights in May 2024
Response from Mana Vega on May 19, 2024
Thank you for your feedback!

10/10 Excellent

Karen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A dream trip for me and my 5 year old… every part of the resort was breathtaking. Loved the boat ride to the beach, the amazing waterpark with a scenic mountain backdrop, and a fantastic dj and live music for us to dance to at night!
Stayed 4 nights in May 2024
Response from Vega on May 19, 2024
Thank you for your stay. Hope to welcome you back in the near future!

10/10 Excellent

Pratik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Maria Vega on May 18, 2024
Thank you for your stay!

8/10 Good

Fangzhou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Maria Vega on May 18, 2024
Thank you for your stay with us!

10/10 Excellent

Katrina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it
Stayed 4 nights in May 2024
Response from Viviany on May 17, 2024
Greetings Katrina. We're glad you enjoyed your stay. We hope to see you again soon!

4/10 Poor

Eladio

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel hosts many conventions for corparate companies. Large groups of 300-400 employees which then have events and take over the amenities such as the pool and restaurants surrounding the pools. We were kicked out of the pool because the company that was hosting the event wanted no people in any of the pools. We were rudely kicked out by staff, it was disgraceful how they did it. Screaming and yelling get out!!! We were not notified by staff there will be an event that would restrict our amenities, the reason we chose El Conquistador is because of the pool as we have small children. They charge a lot of money in resort fees and rudely and without warning just kick you out of the pool. They kicked out all the families there out of the pool, vacations ruined. It was horrible entire family vacation was ruined and we were celebrating our daughter 9th birthday. Such a beautiful hotel ruined by the staff, absolute disaster we are NEVER going back!!!
Stayed 4 nights in May 2024
Response from Viviany on May 15, 2024
Greetings Eladio. Our sincerest apologies for not exceeding expectations. We appreciate your feedback and will make sure to share your review with the team so we may learn and take necessary actions.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property, it is very beautiful. I wish the front desk gave us better guidance on how to get to our room. She said go to elevator, you are in 1st floor. There are many elevetaors and wings
Stayed 5 nights in May 2024
Response from Viviany on May 15, 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!

8/10 Good

Erika

Liked: Staff & service, property conditions & facilities
Our first room had a dead cockroach by the entrance. The room smelled like mildew & there was another bug in our room. I called to get our room changed & they accommodated us. The second room smelled nice and it was very clean. Took both of my daughters to this resort and we loved it. The coqui water park was a lot of fun as well as the beautiful Palomino island. The food and drinks are expensive, the only place we enjoyed was a restaurant in La Marina which we had to take the funicular to get to. This resort is very kid friendly. Its a beautiful, spacious resort.
Stayed 5 nights in May 2024
Response from Viviany on May 15, 2024
Greetings Erika. Thank you for staying with us and for sharing for experience. We appreciate your feedback and will make sure to continue improving our services and facilities. We're glad you enjoyed your stay regardless and hope to see you again soon!

10/10 Excellent

Glorimar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, best water park and beach. Staff so friendly and very clean place
Stayed 2 nights in May 2024
Response from Viviany on May 15, 2024
Greetings Glorima. We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Barbara Maritza

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 3 nights in May 2024
Response from Viviany on May 15, 2024
Greetings Barbara. We're glad you enjoyed our beautiful resort. We hope to see you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Viviany on May 15, 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!

10/10 Excellent

Nancy

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the palomino beach. Best part of the trip. FAjardo will be back.
Stayed 3 nights in May 2024
Response from Viviany on May 15, 2024
Greetings Nancy. We take pride in knowing guests are happy with their stay. We hope to see you again soon!

10/10 Excellent

yesica rocio

Liked: Amenities
Amazing service
Stayed 2 nights in May 2024
Response from Viviany on May 15, 2024
Greetings Yesica. We take pride in knowing guests are happy with their stay. We hope to see you again soon!

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the resort also had its own private island for us to go to. I do wish it had more dining options at the resort.
Stayed 7 nights in May 2024
Response from Viviany on May 15, 2024
Greetings Michelle. We're glad you enjoyed your stay. We appreciate your feedback. We hope to see you again soon!

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the nicest resort I have ever stayed at. The rooms were of high quality, the amenities are up to date. The resort is incredibly picturesque. You feel like you have access to a catamaran as you’re taking the water taxi to Palomino Island. Everyone, overall, was very friendly.
Stayed 6 nights in May 2024
Response from Viviany on May 15, 2024
Greetings Ashley. We take pride in knowing guests are happy with their stay. We hope to see you again soon!

10/10 Excellent

Kristin Leona

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous grounds!
Stayed 5 nights in May 2024
Response from Viviany on May 15, 2024
Greetings Kristin. We're glad you enjoyed the property. We hope to see you again soon!

2/10 Terrible

Julian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Viviany on May 15, 2024
Our sincere apologies for not exceeding expectations. We'd like to know more details about your stay so we may continue to improve our services and facilities. \ Nuestras más sinceras disculpas si no superamos sus expectativas. Nos gustaría saber más detalles sobre su estadía para poder mejorar nuestros servicios y facilidades.

6/10 Okay

Cassandra

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I like the view
Stayed 4 nights in May 2024
Response from Maria Vega on May 10, 2024
Thank you for your stay with us!

8/10 Good

Marty

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice property, but major leak in our roof during the rains. Food too expensive.
Stayed 3 nights in May 2024
Response from Maria on May 10, 2024
Thank you for staying with us and for providing your feedback. We do appreciate it.

10/10 Excellent

Jose, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel excellent customer service
Stayed 2 nights in Apr 2024
Response from Maria Vega on May 10, 2024
Thank you for your stay and feedback!

10/10 Excellent

Mariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the facilities. Staff was super friendly
Stayed 3 nights in Apr 2024
Response from Maria vega on May 10, 2024
Thank you for your stay and feedback!

4/10 Poor

Yeliset

Traveled with family
Liked: Cleanliness, amenities
I love the property beautiful scenery. But a few uncomfortable things there need to repair or change . Security at the bathroom ( super danger bath tub ) you can have a accident easy. Regular showers only available on special persons rooms . Property Parrots really sad see every year The green parrot need urgent veterinary attention . The property have a huge space to have more free and comfortable out side the parrots Instead a inside cage. Every year a ask the customer service about why the parrot look like nobody doing nothing the green parrot health and always said there vet will come that week . With the employee face look like the information is not true. Really said, there need to take action ASP. Food is not the best only a few items from the pool bar or the Marina restaurant are good the rest from 10 I will said 0. It’s always better eat out side. Over price food for the quality.
Stayed 2 nights in May 2024
Response from Viviany on May 15, 2024
Greetings Yeliset. Our sincerest apologies for not exceeding expectations. We can assure you our beloved Casey and Snowflake are well taken care of with routine veterinary attention. As for our culinary services and our room bathrooms, we appreciate your feedback and will make sure to share it with the team.

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely amazing! The amount of effort they put into this place for customers to be relaxed and happy is just amazing. The views from anywhere in this property are absolutely breathtaking and everything everywhere is clean. Even by them currently remodeling some areas, they know how to keep it looking amazing. The only thing that I do recommend, is that they do something about the room mattresses because to me and my wife, the bed felt hard and uncomfortable. We woke up with back pain as a result of this. Other than that everything in the room was perfect and cleanliness was perfect. I will definitely be recommending this property to others and I will be returning in the near future.
Stayed 3 nights in Apr 2024
Response from Viviany on May 15, 2024
Greetings Luis. Thank you for staying with us and for sharing your experience. Your feedback helps us to continue improving our facilities. We're glad you enjoyed your stay. We look forward to your next visit!

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Staff was very courteous and helpful. Loved my view and Palomino. My room, was in the marina. Walls are incredibly thin. I could hear everything next door. The room was a decent size but a little dated. Pricey but in a beautiful and safe setting. I enjoyed my time there.
Stayed 4 nights in Apr 2024
Response from Viviany on May 15, 2024
Greetings Karen. Thank you for staying with us and for sharing your experience. Your feedback helps us improve our services and facilities. We hope to see you again someday!

6/10 Okay

Miriam

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I will start with the positive. The resort is very pretty and the views are great. The staff is friendly and the common areas are very clean. My issue was with the rooms. I checked in and my room smelled like humidity and the AC was not working properly. They changed my room (after telling me there were none available) and that one too had a broken AC. They then offered me a room on their new building (which had working AC) but wanted to charge me $100-$140 dollars more. I was reluctant to pay more. They finally gave me another room. The AC was not great, but it worked and we were tired of changing rooms. We spent a total of 5 hours in this ordeal. On the positive side. The employees were polite and friendly. We did ask for a monetary incentive for all the trouble, and they agreed to take off the resort fees. Recommendation is to be careful in picking rooms. Call hotel after booking and make sure. The rooms we were given were in the Brisas. We had room 3332, 3328 and ended up staying in room 3444. The the third room they offered but we didn’t stay in (because it was more money) was in the Vistas wing room (#4442). Recommend staying in las Vistas and not las Brisas. Another couple traveling with us (and a 6-month old baby) had room 3308 in Las Vistas and the first right, they found cockroaches all over the room. Hotel ended up giving them a room in Las Vistas for no extra charge. Overall, if you want to stay here try to not stay in the Brisas wing.
Stayed 4 nights in May 2024
Response from Viviany on May 15, 2024
Greetings Miriam. Thank you for staying with us and for sharing your experience. Your feedback is invaluable to us as we strive to continually enhance our services. Please give us an opportunity to make every stay count and come back to us!

10/10 Excellent

Deanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the private island and pools. The view from our room was spectacular! Food was okay, not great.
Stayed 4 nights in May 2024
Response from Viviany on May 15, 2024
Greetings Deanna. Thank you for staying with us and for sharing your feedback. We're glad you enjoyed your stay regardless. We hope to see you again soon!

10/10 Excellent

Nancyllen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from Viviany on May 7, 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!

2/10 Terrible

lina

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches in the room! This hotel has being the worst experience we had in a hotel, we have travel a lot around the world and this place takes the win for the worst place! So my story star when we arrive at the property a group of 10 taking 4 rooms once of the room when we did the check in was hot ac not working those family spend the hole day trying to fix the issue with the room. On our end we got a room full of roaches when we arrive at the room at night there where roaches walking all over the room we where traveling with an small baby i was beyond discounting, the change our room and give you "an upgraded " rooom and take out 1 night of resort fees i feel this was not enough for the trauma cause and having to move all our stuff at 11pm after have packed with an small baby! The boats that take you to the "private beach" sucks the fact that you pay so much and you have to do a line to get in a boat to go to a beach it's a no no! They have big boats that can carry more ppl but they are not in use so insted they have an small boat, so that's why big lanes and ppl running to try to make it to a boat. When we one it to leave the island our group was separated for 2 ppl because the capacity of the small boat! Whoever rate this hotel 5 star! Has never had a 5 star experience, because definitely this place it's not!
Stayed 4 nights in May 2024
Response from Viviany on May 15, 2024
Greetings Lina. Our sincerest apologies for not exceeding expectations. Your concerns are acknowledged and we genuinely appreciate the time and effort you've invested in sharing your experience. Please know we will be sharing your feedback with our team so we may learn and take action to improve our services and facilities.

8/10 Good

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Viviany on May 9, 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!

8/10 Good

IVAN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024
Response from Viviany on May 9, 2024
Greetings Ivan. We're glad you had an excellent stay. We hope to see you again soon!

10/10 Excellent

María

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelentes facilidades y servicio
Stayed 1 night in Mar 2024
Response from Maria on May 10, 2024
Gracias por su estadía con nosotros. Esperamos volverlos al ver pronto.

10/10 Excellent

Corey James

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not have to leave the property to enjoy…The water park and beach alone was top notch!
Stayed 3 nights in May 2024
Response from Viviany on May 15, 2024
Greetings Corey James. We're glad you enjoyed the property and all the amenities. We hope to see you again soon!

6/10 Okay

Luis

Liked: Amenities
The hotel boasts an excellent location and is likely the largest facility on the island. The ferry service to Palomino is notably organized, clean, and reliable. However, encountering a roach climbing the sheets in our room was quite unexpected. Moreover, the lack of satisfactory customer service in response to our complaint was disappointing and not worth positive remarks.
Stayed 2 nights in May 2024
Response from Viviany on May 15, 2024
Greetings Luis. Our sincerest apologies for not exceeding expectations. We will make sure to share your experience with our team and do our best to improve our services. Your feedback is invaluable to us as we strive to continually enhance our guest experience.

10/10 Excellent

Grisel

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from El Conquistador Resort on May 6, 2024
Saludos Grisel... thank you for staying with us and for your feedback.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Viviany on May 7, 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!

10/10 Excellent

Bridget

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time in Puerto Rico and it will not be my last. El Conquistador delivered and exceeded on every expectation. The food, drinks, the breathtaking views from our balcony, Kristina at the front desk, the servers at the restaurants, Palomino Island, the concierge who set our tour of El Yunque Rainforest, to the smallest things like Adriana arranging our taxi back to the airport. My husband and I had a wonderful time at El Conquistador.
Stayed 6 nights in Apr 2024
Response from Viviany on May 9, 2024
Greetings Bridget. We take pride in knowing guests are happy with their stay. We look forward to your next visit!

8/10 Good

rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lighting is very dim, especially in the room.
Stayed 4 nights in Apr 2024
Response from Viviany on May 9, 2024
Greetings Rebecca. Thank you for staying with us and for sharing your experience. We'll make sure to share your feedback with the corresponding team so we may improve our facilities.

6/10 Okay

CRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Viviany on May 9, 2024
Our sincere apologies for not exceeding expectations. We'd like to know more details about your stay so we may continue to improve our services and facilities. \ Nuestras más sinceras disculpas si no superamos sus expectativas. Nos gustaría saber más detalles sobre su estadía para poder mejorar nuestros servicios y facilidades.

10/10 Excellent

Leloni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and the staff is very friendly!
Stayed 1 night in May 2024
Response from Viviany on May 9, 2024
Greetings Leloni. We take pride in knowing guests are happy with their stay. We hope to see you again soon!

10/10 Excellent

Catalina I

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a BEAUTIFUL resort! I cannot wait to go again!
Stayed 6 nights in Apr 2024
Response from Viviany on May 9, 2024
Greetings Catalina. We're glad you enjoyed our beautiful resort. We look forward to your next visit!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Viviany on May 7, 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Viviany on May 7, 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!