All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I loved our stay. Staff were super polite and professional. Premises were modern with check in and grab and go, app for suggestions and info and text capability to communicate with front desk for whatever u need . Restaurant had great food. Wish it stayed open later. Laundry chute on each floor to toss used towels down. Room temp controllable and water pressure and temp good. The access to your own kitchen. Safe access with keycard swiping into hotel on evenings. Location being central to everything was ideal.
Only downside was construction next door but was hardly audible with windows closed. Also check out being at 10am was an unwelcome surprise but perhaps my oversight . Staff let me check out at 10:30 am since I was running behind.
Overall was sad to leave but would definitely stay again.
Monique
Stayed 7 nights in May 2024
Response from Hector on May 27, 2024
Thank you so much for your wonderful review! We're delighted to hear that you loved your stay and appreciated our polite and professional staff, modern premises, and convenient amenities. We're glad the restaurant's food met your expectations and apologize for the early closing time. Your feedback about the laundry chute and the controllable room temperature is much appreciated.We're sorry for any inconvenience caused by the construction next door and the early check-out time. We strive to accommodate our guests as much as possible, and we're glad we could extend your check-out time slightly.We hope to welcome you back soon!
Loved the ambiance & esthetics. The staff was amazing & always available to assist. I highly recommend The Hibird. My new home/vaca away from home. See you soon😘
Vilma Nieves
Stayed 5 nights in May 2024
Response from Jean Alverio on May 21, 2024
We are pretty happy that you enjoyed your stay with us and will be more than welcome to stay with us as many time as you want.
There wasn't anything we didn't like. We originally had a different place that turned out to be a nightmare. This made up for it and allowed us to enjoy the rest of our vacation. It was nice, space was comfortable, and staff were friendly.
Melanie
Stayed 4 nights in Mar 2024
Response from Hector Medina on Apr 23, 2024
It's wonderful to hear that we were able to make your stay enjoyable and help you recover from a challenging experience elsewhere. We're delighted that you found our space comfortable and our staff friendly. Thank you for sharing your positive feedback with us!
Hello Venecia,We are pretty greatfull that you enjoy your stay with us. We will like to hear from you if you think something can be done better in our property or any new improvements that you will like to se in a future stay with us.
10/10 Excellent
Larhonda
Apr 14, 2024
Liked: Cleanliness
Larhonda
Stayed 3 nights in Apr 2024
Response from Jean Alverio on Apr 17, 2024
Hello Larhonda,We are pretty greatfull that you enjoy your stay with us. We will like to hear from you if you think something can be done better in our property or any new improvements that you will like to se in a future stay with us.
Hector was fantastic, and the rest of the staff and stay was awesome.
Great restaurant downstairs too
Derek
Stayed 6 nights in Mar 2024
Response from Andrés Díaz on Apr 9, 2024
We're thrilled to hear that Hector and the rest of our staff provided you with fantastic service during your stay. It's wonderful to know that you enjoyed your experience with us, including the amenities and dining options. Thank you for your kind words, and we hope to welcome you back again soon for another memorable stay!
Thank you for letting us know you had a wonderful time with us! We hope to welcome you back for another enjoyable stay in the future.
10/10 Excellent
Angela
Apr 1, 2024
Angela
Stayed 4 nights in Mar 2024
Response from Hector Medina on Apr 23, 2024
Thank you for the positive review!
8/10 Good
Olga
Mar 24, 2024
Liked: Amenities
The pillows and the bed is not so good
Olga
Stayed 4 nights in Mar 2024
Response from Joshua on Mar 25, 2024
Thank you for choosing to stay at HiBird Apartments and Suites Hotel and for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced regarding the comfort of the pillows and bed during your stay. Please rest assured that we take your comments seriously and will address this matter with our team to ensure that we continue to improve our accommodations and provide the best possible experience for our guests.We appreciate your constructive feedback and hope to have the opportunity to welcome you back in the future, providing you with a more comfortable and enjoyable stay.
HelloWe're thrilled to hear that you enjoyed your stay with us and had an excellent experience. Thank you so much for your kind review and for taking the time to share it! We look forward to welcoming you back in the future. See you soon!Best regards,
Was our first time staying in Condado. HiBird was a great choice. Staff were so friendly and helpful. Place is perfect for families. Room was comfortable, clean and everything we needed. The pool are was very nice, cozy. We will definitely go back.
Luz
Stayed 3 nights in Mar 2024
Response from Jean Alverio on Mar 14, 2024
We are really happy that you enjoyed your time with us, and will be more than happy to see you again soon.
It was good, except the water in the showers was not as hot as you would expect. The hottest temperature was more like “luke-warm”
Tyler
Stayed 5 nights in Mar 2024
Response from Jean Alverio on Mar 13, 2024
We are really sorry to hear about that. We are doing are best to help all our guest to improve and personalize the experience for everyone.Hope to see you again soon and make it even better.
The staff was super nice and they accommodated me every single time I needed assistance.I will be visiting again and definitely staying here I recommend this hotel 20/20.
Jessica
Stayed 5 nights in Mar 2024
Response from Jean Alverio on Mar 8, 2024
We are pretty happy that you enjoy your stay with us, and will be more than ready to make even better your next stay with us.
10/10 Excellent
Teresa
Traveled with group
Feb 25, 2024
Pre and Post Cruise stay. You won’t be disappointe
Our trip was better than expected. We didn’t know what to expect or if the rooms would be right for us. This is a great option to schedule with a group of with friends or family. We had 9 people stay in the 4 bedroom. It was perfect. You’ll love the balcony and common space. If you meet Juan, you'll immediately know you are on good hands and it time to focus on you!
Teresa
Stayed 2 nights in Feb 2024
Response from Jean Alverio on Feb 28, 2024
We are super happy that you enjoyed your stay with us. Feel free to come back when ever you can, and each time will be making you experience unique
6/10 Okay
Armando
Traveled with partner
May 19, 2024
Liked: Cleanliness, staff & service, amenities
Excelente ubicación. Buen servicio del personal
Armando
Stayed 2 nights in May 2024
Response from Jean Alverio on May 21, 2024
We are pretty happy that you enjoyed your stay with us and will be more than welcome to stay with us as many time as you want.