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Reviews of The Westin Los Cabos Resort Villas

4 out of 5
The Westin Los Cabos Resort Villas
Carretera Transpenninsular Km 22.5, San José del Cabo, BCS

Reviews

8.4

Very Good

Rating 10 - Excellent. 302 out of 601 reviews" "
Rating 8 - Good. 185 out of 601 reviews" "
Rating 6 - Okay. 54 out of 601 reviews" "
Rating 4 - Poor. 32 out of 601 reviews" "
Rating 2 - Terrible. 28 out of 601 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Adam Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine. Rooms were clean, the food was good and the service was fine as well. Nothing extraordinary about the property but it definitely served our needs for a quick trip to Cabo to get away and re-charge. We would visit the Westin again.
Stayed 5 nights in Apr 2024
Response from Westin Los Cabos on Apr 15, 2024
Thank you for your comments, Adam. We hope to see you again soon!

10/10 Excellent

Leticia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buenas instalaciones, el l personal muy amable, buen nivel de cocina. Estuvimos muy a gusto, ya que es un ambiente familiar y no estaba atiborrado de gente! Sin duda regresaría
Stayed 6 nights in Mar 2024
Response from Westin Los Cabos on Apr 2, 2024
Muchas gracias por sus comentarios y esperemos tenerlos nuevamente!

8/10 Good

Roberto Duran

Stayed 4 nights in Mar 2024
Response from Westin Los Cabos on Apr 15, 2024
Thank you for your rating.

8/10 Good

Satinder, Bellevue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is secluded and quite and great for relaxing.
Stayed 4 nights in Mar 2024
Response from Westin Los Cabos on Mar 15, 2024
Thank you for choosing to stay with us and hope to have you again!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Westin Los Cabos on Jan 13, 2024
Thank your for your rating!

2/10 Terrible

Deborah

Stayed 6 nights in Nov 2023
Response from Westin Los Cabos on Dec 27, 2023
Thank you for your rating.

10/10 Excellent

Gregg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside is you cants safely swim the hotel beach..lack of restaurants or hotel bar did not exist
Stayed 4 nights in Sep 2023
Response from Westin Los Cabos on Oct 5, 2023
Were sorry you could not enjoy the beach but are thankful for your comments to better improve our property. We hope to have you visit again!

4/10 Poor

paul

Disliked: Cleanliness, amenities, property conditions & facilities
ouiet
Stayed 6 nights in Sep 2023
Response from Westin Los Cabos on Oct 13, 2023
We apologize for any inconveniences faced during your stay and hope you can comment on your experience. Best wishes and safe travels.

2/10 Terrible

Geneva

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Title: Major Disappointments My recent stay from 8/18 to 8/22 was far from the relaxing vacation I had hoped for. Despite booking a "ocean view" two-bedroom room, the experience was riddled with issues. Upon arrival, our bags were mixed up, and my bag was left at the front while someone else's belongings were delivered to our room. The bellhop's response was shockingly dismissive. Navigating the sprawling property was confusing due to lack of directions. The inconsistency in currency acceptance was puzzling, with the cantina not accepting pesos while Starbucks did. Inside the room, maintenance problems like a broken ice maker, missing toiletries, fallen curtain rods, and more added to the frustration. Requests for an ocean view room were ignored, even though the hotel seemed far from full. Privacy was breached when strangers charged items to my room, leading to disputes. Elevators frequently malfunctioned, and a non-working phone in one bedroom limited communication. Billing was a mess. Another guest's card number appeared on my receipt, and I was wrongly charged for parking. Unexpected charges of over $100 per day in "resort fees" and taxes were not communicated clearly. As a well-traveled individual, this was the worst service I've encountered. This experience doesn't inspire confidence, especially as an owner of a Hilton Grand Vacations timeshare.
Stayed 4 nights in Aug 2023
Response from Westin Los Cabos on Aug 25, 2023
Good day Ms. Geneva, we are very sorry to hear about your experience. Our guests opinions and comments are essential to bettering our services and we take every comment very seriously. We have sent your comments to our management team for further follow up. We hope to gain your trust again and change your perspective.

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Westin Los Cabos on Aug 11, 2023
Thank you for your rating!

8/10 Good

Wilhelmina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cabo wabo crew!!
We had a great time. The kids and adults enjoyed the pool. Food and grocery market was expensive and not a lot of selection. Restaurant staff was very accommodating especially when we requested fresh meats and fish for barbecuing . It was prepared just how we wanted. They only thing I was disappointed was the waiting area (lobby) considering it get very hot during the summer months. A ceiling fan would have been nice in the lobby. We were dreaded in sweat while waiting for our room and picked up our taxi.
Stayed 4 nights in Jul 2023
Response from The Westin Los Cabos on Jul 27, 2023
Good day Wilhelmina,Thank you very much for you wonderful comments about our property and have taken note of your concerns regarding the lobby area. We hope to have you back again.

10/10 Excellent

Maria, Santa Ana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff. Loved their pools.
Stayed 7 nights in Jul 2023
Response from Westin Los Cabos on Jul 17, 2023
Thank you for your wonderful comments!

10/10 Excellent

Maria A

Liked: Cleanliness, staff & service, property conditions & facilities
There to relax and chill and it was provided - staff was quick to respond and pre-emptive to provide what you might like! Very friendly and efficient staff! Room and crashing-waves view and sound - beautiful!
Stayed 4 nights in Jul 2023
Response from Westin Los Cabos on Sep 5, 2023
Thank you for your comments! We hope to have you visit again soon!

10/10 Excellent

ezequiel

Liked: Cleanliness, staff & service, property conditions & facilities
its was an excellent experience
Stayed 4 nights in Jun 2023
Response from Westin Los Cabos on Jun 26, 2023
Thank you for your wonderful comment, we hope to have you visit again!

10/10 Excellent

Michael David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here last summer and it was absolutely wonderful. Staff was lovely and informative. My kids loved the pool and volleyball net. One downside (to no fault of hotel) was many guests would “stake out” and claim pool chairs in the morning and then not show up for 5 hours leaving those of us actually using the pool To cram into one or two chairs that came available. Again not fault of hotel Or staff but we have stayed at other resorts that don’t allow this. all in all a wonderful family Vacation and would go back in a heartbeat.
Response from The Westin Los Cabos on Jun 7, 2023
Thank you for your wonderful comments and we will take note of the comments made on the pool chairs. We hope you join us again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Property
This is a beautiful property. Everyone was friendly and helpful. The everything we ate was delicious. The only downside was that you need a car to go anywhere off property. There is not much within walking distance.
Stayed 5 nights in May 2023
Response from Westin Los Cabos on Jun 2, 2023
Thank you for your wonderful comments and hope to have you visit again soon!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in May 2023
Response from Westin Los Cabos on May 29, 2023
Thank you for you wonderful comments and we hope you visit again soon!

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We like the place and all what they offer
Stayed 4 nights in May 2023
Response from Westin Los Cabos on May 26, 2023
Thank you for your comments and we hope you visit again soon! Safe travels.

10/10 Excellent

james

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible, every one of them charming and very good at their job!
Stayed 6 nights in Apr 2023
Response from Westin Los Cabos on Apr 13, 2023
Thank you for your wonderful comments, James! We hope to have you visit again soon!

10/10 Excellent

Hammad

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wide open spaces, comfortable rooms and almost every single room has a view of the ocean. You will not bE disappointed. wide open spaces, comfortable rooms and almost every single room has a view of the Ocean. You will not see the staff is also unbelievably polite and attentive and I.any issues are resolved quickly. It's a gem!
Stayed 8 nights in Apr 2023
Response from Westin Los Cabos on Apr 12, 2023
Thank you for your wonderful comments and hope to have you visit again soon!

10/10 Excellent

CINDY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from The Westin Los Cabos on Mar 21, 2023
Thank you for your rating! We hope to have you back soon.

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so fun, friendly and helpful! We will definitely be back!
Stayed 4 nights in Mar 2023
Response from The Westin Los Cabos on Mar 11, 2023
Thank you for choosing The Westin Los Cabos! We hope you visit again soon!

8/10 Good

Daoleuang

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in process could’ve been a lot smoother. But other than that, beautiful property. The 2 bed villa was a perfect set up for 5 adults. The views were amazing and even better bc it was whale watching season
Stayed 3 nights in Mar 2023
Response from Gloria G. - Executive Assistant Westin Los Cabos on Mar 7, 2023
Thank you for your comments. We are glad you enjoyed your stay. Your feedback is very important to us and hope you can visit again soon!

2/10 Terrible

Jacqueline

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Falsely advertised ocean view. I looked at a wall. Signed a paper that they would not be responsible if I drowned. It was very hard to get around the property. Staff was nice but we left the next day .
Stayed 3 nights in Jan 2023
Response from Gloria G. - Executive Assistant Westin Los Cabos on Jan 23, 2023
Good day Jacqueline, were sorry you did not enjoy your view, we try to give all our guests the best possible rooms under the current occupation. As for our waivers, our guests safety is our first priority and under protocol, must have a signed waiver that our guests understand the potential danger of swimming in our beaches due to its current and rocks. We thank you for your opinion and will take it into consideration to better our services.

8/10 Good

SUNGBUM, Yorba linda

Response from Gloria G. - Executive Assistant Westin Los Cabos on Mar 6, 2023
Gracias por sus comentarios. Esperemos regresa pronto!

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a great time. Beautiful facility and very attentive staff. We had to scramble to find a place because of flight cancellations and they really took care of my family and I. Would stay again without hesitation.
Response from Gloria G. - Executive Assistant Westin Los Cabos on Jan 2, 2023
Thank you for your lovely comments. We hope to have you visit again soon and safe travels.

4/10 Poor

Sujeeth R, Holt

Disliked: Cleanliness, staff & service
Response from Gloria G. - Executive Assistant Westin Los Cabos on Nov 9, 2023
Were sorry your stay was not to your liking, please let us know if there are any specific concerns you would like to express to better our services and to address them immediately.

2/10 Terrible

Rebecca

Stayed 5 nights in Nov 2022

2/10 Terrible

Peter, Spring

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed for 1 week. Told at check in that housekeeping is every other day. On day three we contacted housekeeping to get room cleaned. No show. Day four, contacted housekeeping. No show. Day five we had to visit management and ask. Finally clean towels. Made dinner reservation one evening and showed up to no reservation. Fitness room keycard didn’t work. For a Westin resort all the small things add up and make the stay questionable.
Stayed 7 nights in Sep 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on Sep 26, 2022
Were very sorry about your experience during your stay and the inconveniences that youve faced. Our management should contact you within the week to assist you. We take all of our guests feedback very seriously in order to better our services and gain back their trust.

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on Aug 23, 2022
Thank you for your comments and hope to have you back soon!

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the people were nice and helpful and very kind
Stayed 3 nights in Aug 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on Aug 22, 2022
Thank you for your wonderful comments and hope to have you back soon!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, safe, with great, friendly service
Stayed 5 nights in Aug 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on Aug 19, 2022
Thank you for your comments!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was amazing but I’d like to especially recognize Gloria Gonzalez, a concierge who was absolutely the best at helping me plan an event, and Claudia and Axel, who taught the a yoga class. Claudia was an exceptional yoga teacher, and also kind and fun and just a joyous person.
Stayed 2 nights in Aug 2022
Response from Westin Los Cabos on Oct 12, 2022
Good day Joseph, thank you so much for you wonderful comments well be sure to pass these on to our associates. We hope to have you visit again soon!

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on Aug 19, 2022
Buen dia, gracias por su calificacion.

10/10 Excellent

Richard, Pasadena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic stay with my wife and 3 year old little one for our first trip (ever) to Cabo. Really enjoyed it!
Stayed 3 nights in Jul 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on Jul 15, 2022
Thank you for your wonderful comments! We hope you and the family come back soon!

10/10 Excellent

Patrick, Buckley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property! Transportation, Front Desk, Pool Staff, Restaurant and Housekeepers warm and friendly. First class amenities
Stayed 4 nights in Jul 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on Jul 15, 2022
Thank you for your wonderful comments and hope to have you back!

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time there and would return. The pool options were great for older kids like ours and the property was very safe and clean and comfortable. I wish I would have understood the layout better when booking as the villas are a seperate part of the resort that wasn't great for my son who recently had knee surgery but staff was very accomodating.
Stayed 3 nights in Jun 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on Jun 24, 2022
Thank you for choosing The Westin Los Cabos! We´re glad you had a great time and will take note of the comments mentioned. We hope to have you back again soon!

10/10 Excellent

marnae tatiana unique

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this resort and will be back the employees did such a great job.
Stayed 3 nights in Jun 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on Jun 20, 2022
Thank you for your comments! We are so glad you enjoyed your stay and hope to have you back soon!

8/10 Good

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. Extremely clean, rooms are spacious, with amazing views. The food was amazing. However, the property has lots of stairs and elevators to get from my location to another. It is not good for the elderly or people in wheelchairs
Stayed 2 nights in Jun 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on Jun 9, 2022
Thank you for your comments, Veronica. We´re glad you enjoyed your stay and apologize for the inconveniences. Your feedback is very important to us and will help us better our service. We hope to have you back and give you a better experience.

6/10 Okay

Robert

Liked: Room comfort
Disliked: Staff & service
Needs a lot of improvement.
Booked a room with a ocean view, got a room with a view of a tree and antenna. No hot water first day, cold shower. Room hard to get to. Will not be staying here again.
Stayed 4 nights in May 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on Jun 9, 2022
Thank you for your feedback, Robert. We´re very sorry for the inconveniences throughout your stay. Your comments are very important to us and help us improve our services. We hope to gain your trust back and give you a better experience.

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Resort is absolutely beautiful! I will definitely be staying there again!
Stayed 4 nights in May 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on Jun 10, 2022
Thank you for your comments, Cheryl! We hope to have you back soon!

2/10 Terrible

Deliadem

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
During Checkin I asked the amount that would be authorized as I was only staying one night. The male representative said he would charge $500 in total than charged $750. Then to add insult to injury the manager charged the room rate and says she released the authorization. Now I have over $1100 in authorization holds for one night at the Westin. This was a complete nightmare! I will never stay here again.
Stayed 1 night in May 2022
Response from The Westin Los Cabos Front Management on May 15, 2022
Hi I am regret the situation that occurred during your check in, I assure you that we will no longer hold your money, it is a process in which your bank will return the rest of your funds in the next few days. Because of this we gave you a discount on your upgrade to a higher category room which we hope you enjoyed. We hope to have the opportunity to welcome you again and demonstrate the excellent service we provide to all our guests. Warm regards

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on May 6, 2022
Thank you for your review! We hope to have you visit again soon!`

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2022

10/10 Excellent

Brent, Blauvelt

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we liked most about the property is it's location between San Jose and San Lucas. Its staff are very hospitable and helpful, always willing to go the extra miles to help guests.
Stayed 4 nights in Apr 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on Apr 29, 2022
Thank you for your wonderful comments! We hope to have you back soon!

10/10 Excellent

Lauren

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
We loved this resort! Very family friendly. Great food and drinks. Wonderful staff!
Stayed 4 nights in Apr 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on Apr 29, 2022
Thank you for your comments, Lauren! We you visit again soon!

10/10 Excellent

Tracy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful resort with nice pools and beach
Stayed 1 night in Apr 2022
Response from Gloria G. - Executive Assistant Westin Los Cabos on Apr 27, 2022
Thank you for staying with us and hope to see you soon!

8/10 Good

Fernando Horacio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mattres are very good. All building and rooms are clean. Is a very huge property, you need to walk a lot to move in. The staff is very kindly. Is a front ocean hotel but you can’t swim because is brave and danger. The restaurants are really really expensive and the food is very common. Nice swimming pools.
Stayed 8 nights in Mar 2022
Response from The Westin Los Cabos on Apr 1, 2022
Thank you for taking the time to leave us a comment and glad you enjoyed your stay! We will take your observations into consideration to better our service.

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great overall
Stayed 1 night in Mar 2022
Response from The Westin Los Cabos Front Management on Mar 25, 2022
Good day Mr. Orbitz, Thank you for your comments and glad you had a wonderful stay at The Westin Los Cabos! We hope to see you again soon!

10/10 Excellent

Kami

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was outstanding. It was set up very well and was very clean, fresh. The room had all the necessities to include dish and laundry soap. (Not sure if it was ledt by previous guest.) The restaurant was empty, and servers and chef did not get one meal of the only meal we ordered right. However, they were happy to correct it. The pools were slightly heated, to take the chill off the water, which was a plus. The beach was immaculately kept and walkable. The only displeasing thing was the high cost of the room in relation to ocean view. This room did have an ocean view, but it was at an angel from the balconey. So unless positioned accordingly on the balconey you could not see it. Hence it could not be seen from the room.
Stayed 2 nights in Mar 2022
Response from The Westin Los Cabos Front Management on Mar 16, 2022
Good day Kami, Thank you for your comments and glad you had a wonderful stay at The Westin Los Cabos! We hope to see you again soon!