Reception

Reviews of Hampton Inn San Francisco Airport

2.5 out of 5
Hampton Inn San Francisco Airport
300 Gateway Blvd, South San Francisco, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1002 reviews" "
Rating 8 - Good. 258 out of 1002 reviews" "
Rating 6 - Okay. 80 out of 1002 reviews" "
Rating 4 - Poor. 38 out of 1002 reviews" "
Rating 2 - Terrible. 41 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location near airport
Stayed 1 night in May 2024
Response from Front Desk on May 20, 2024
Nice!

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near SFO to catch a flight
Stayed 1 night in May 2024
Response from Front Desk on May 20, 2024
Wow! Thank you for choosing to stay with us!

6/10 Okay

Jane Hetherington

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Desk on May 20, 2024
Thank you for choosing to stay with us.

10/10 Excellent

Kristine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! The room was a good size and modern. It was clean and tidy. The wall mounted shampoo and lotion seemed like a good quality and I appreciate that it was not in the wasteful travel size bottles. Also, the breakfast was really delicious and nicely laid out. Would definitely recommend !
Stayed 2 nights in May 2024
Response from Front Desk on May 6, 2024
Nice! We are so that you enjoyed your stay with us. Hoping to see you again here at our property.

10/10 Excellent

Shawn

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its just great staff and a all around great hospitality
Stayed 1 night in Apr 2024
Response from Front Desk on May 6, 2024
Awesome! Hoping to see you again here at our property!

10/10 Excellent

Nicola

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an everything I needed. Only thing missing was a bar and restaurant but I walked next door to embassy suites to get a drink and something to eat
Stayed 2 nights in Apr 2024
Response from Front desk on Apr 26, 2024
Nice! Glad you enjoyed your stay with us.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front desk on Apr 26, 2024
Awesome!

6/10 Okay

XUEYU

Stayed 1 night in Apr 2024
Response from Front desk on May 1, 2024
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10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a weekend trip to San Francisco. The hotel was super clean, the staff was so friendly and attentive and the breakfast was great both days. The area surrounding the hotel felt very safe. Would definitely recommend and we will for sure stay again!!!
Stayed 2 nights in Apr 2024
Response from Front desk on Apr 26, 2024
Awesome! Hope to seeing you again here at our hotel.

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities
Nice and convenient stay near the airport.
Stayed 3 nights in Apr 2024
Response from Front desk on Apr 26, 2024
Sweet! Glad you liked it here. Hope to see you again here our hotel.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable stay... Good breakfast options. Easy parking.
Stayed 1 night in Apr 2024
Response from Front desk on Apr 26, 2024
Nice! Glad to here that!

2/10 Terrible

Joanna

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front desk on May 1, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We take all guest feedback seriously as it helps us improve our services and guest experience.We are disappointed to hear that your experience did not meet your expectations and that you rated us a 1 out of 5. We sincerely apologize for any inconvenience or dissatisfaction you encountered during your stay.We would appreciate the opportunity to discuss your concerns further and see if there's anything we can do to make things right. Please feel free to contact me directly at [Your Contact Information] or reply to this email with more details about your experience and how we can improve.We value your feedback and hope to have the chance to welcome you back in the future for a more positive experience.

10/10 Excellent

Lisa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy for airport access. Did not like the unexpected parking fee of 20$
Stayed 1 night in Mar 2024
Response from Front desk on Apr 26, 2024
Sorry about the parking fee, but basically on this area all of the hotels charge for parking fee.

2/10 Terrible

Galilea

Stayed 1 night in Mar 2024
Response from Front desk on May 1, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We take all guest feedback seriously as it helps us improve our services and guest experience.We are disappointed to hear that your experience did not meet your expectations and that you rated us a 1 out of 5. We sincerely apologize for any inconvenience or dissatisfaction you encountered during your stay.We would appreciate the opportunity to discuss your concerns further and see if there's anything we can do to make things right. Please feel free to contact me directly at [Your Contact Information] or reply to this email with more details about your experience and how we can improve.We value your feedback and hope to have the chance to welcome you back in the future for a more positive experience.

10/10 Excellent

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place real quiet and great customer service
Stayed 1 night in Mar 2024
Response from Front desk on Apr 26, 2024
Fantastic! Glad to hear that! )

10/10 Excellent

Judith Gil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always looking for a safe place for my family. Thank you
Stayed 2 nights in Mar 2024
Response from Front desk on Apr 26, 2024
Nice! Hope to see you gain here at our hotel.

10/10 Excellent

Fernando

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique I like it all services were very good
Stayed 2 nights in Mar 2024
Response from Front desk on Apr 26, 2024
Nice! )

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy access off of Hwy 101. Easy check in with ample parking and quiet room.
Stayed 1 night in Feb 2024
Response from Front desk on Apr 26, 2024
Nice! Glad to hear that!

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness
Not easily accessible
Stayed 2 nights in Feb 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice size room, clean, comfortable. Would definitely stay again
Stayed 1 night in Feb 2024

10/10 Excellent

Phoebe

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and communal areas were very clean. The staff was very nice and helpful and we would definitely stay here again!
Stayed 1 night in Feb 2024

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Sonia De La

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean, beds were comfortable and variety of breakfast choices was great, and staff were excellent and friendly. Would definitely stay here again!
Stayed 2 nights in Feb 2024

4/10 Poor

Stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The website said there was an airport shuttle. There isn't, and they won't call an Uber for you.
Stayed 1 night in Feb 2024

10/10 Excellent

ida, dayton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was short but loved it
Stayed 1 night in Feb 2024

10/10 Excellent

Felipe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Sharett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was pretty friendly, rooms were nice but pillows were a little flag for my liking along with the bathroom’s being a little small. What threw our stay over the top was the breakfast selection. Every morning the options were a little different that made you want to wake up to see what was available. The breakfast staff made sure food was frequently replenished.
Stayed 3 nights in Feb 2024

2/10 Terrible

rosendo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for staying with us! We appreciate your review! We hope to accommodate you again in the future!

10/10 Excellent

Salvador

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for staying with us! We appreciate your review! We hope to accommodate you again in the future!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I feel safe here and it’s quiet.
Stayed 1 night in Jan 2024
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for staying with us! We appreciate your review! We hope to accommodate you again in the future!

8/10 Good

jasdeep

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for my business trip. Reasonable priced. Would be better with a bar or restaurant on site.
Stayed 3 nights in Jan 2024
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for your review! We will definitely discuss this matter to our team. We hope to serve you again in the future!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for staying with us! We appreciate your review! We hope to accommodate you again in the future!

10/10 Excellent

Wayne

Stayed 2 nights in Jan 2024
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for staying with us! We appreciate your review! We hope to accommodate you again in the future!

10/10 Excellent

Paige

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was delicious. The room was clean enough but there was a really weird smell in the bathroom. Other than that, the staff were super nice and helpful and the surrounding area was safe.
Stayed 1 night in Dec 2023
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for your review. And we apologize for the issue that you have encountered with the bathroom. I hope this won't deter you from staying with us again in the future. We appreciate your feedback and we will definitely address with our team the issue that was mentioned.

10/10 Excellent

Braian

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for staying with us! We appreciate your review! We hope to accommodate you again in the future!

10/10 Excellent

Yunny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for your feedback! We greatly appreciate it! We hope you enjoyed your stay with us!

6/10 Okay

Eric

Stayed 1 night in Jan 2024
Response from Hampton Inn SFO on Feb 8, 2024
We do apologize for the inconvenience that you have experienced during your stay with us. If you could please let us know about the issues that you've had during your stay that would be great. That way we can address it with our team and work on bettering our services in the future. Thank you!

8/10 Good

Jesus

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for staying with us! We hope you've had a great stay! If you've encountered any issues, please do let us know so we can address it with our team and give a better service in the future. Thank you once again!

6/10 Okay

Joshua

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked the suite room, but the regular room with king bed was given to me instead. Disappointed
Stayed 2 nights in Dec 2023
Response from Hampton Inn SFO on Feb 8, 2024
We do apologize for the inconvenience that you have experienced during your stay with us. This is not the service that we would like to provide to our valued guests. Thank you so much for letting us know about the issue that you have encountered so we can directly address it with our team. We hope this would not deter you from staying with us again in the future.

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't waste your money here
This is by far the worst hotel I've ever been to. Don't waste you money in this hotel. First, nothing worked in the room. Heater didn't work. I had to sleep with my jacket on. Coffee machine didn't work. Second, water pressure in shower was frustratingly low. Front desk agent could not care about guest comfort. They just want to put hot water in the lobby where it's convenient for them but guest has to come down to lobby whenever we need hot water because they do not provide kettle. She tried to over charge me for water. They also need training for ev driver guest. She just said she doesn't know because it's not their's. Btw there are lots of ants in the bathroom. No appreciation for the guest. I love Hampton Inn but this one is the worst EVER.
Stayed 3 nights in Dec 2023
Response from Hampton Inn SFO on Feb 8, 2024
We do apologize for the inconvenience that you have experienced during your stay with us. This is not the service that we would like to provide to our valued guests. Thank you so much for letting us know about the issues that you have encountered so we can directly address it with our team. We hope this would not deter you from staying with us again in the future.

10/10 Excellent

Samuel R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Dec 2023
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for staying with us! We appreciate the great feedback! We hope to see you again soon!

10/10 Excellent

Narita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for staying with us! We appreciate your feedback! We hope you'll stay with us again when you're around the area!

10/10 Excellent

Artemiza

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for staying with us and for your generous feedback!

10/10 Excellent

ENRIQUE, redwood city

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, funcional, friendly staff, the best in the area
Stayed 1 night in Dec 2023
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for staying with us! We do appreciate the kind feedback! We hope to serve you again in the future!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hampton Inn SFO on Feb 8, 2024
Thank you so much for staying with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lady at the counter I think her name was Lila I’m not shore anyways sweetest lady!! The place could have been a dump and she would have made up for it!!
Stayed 2 nights in Dec 2023
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for staying with us! We will pass along the message to our team! Thank you for your review! We hope to accommodate you again in the future!

4/10 Poor

Catherine

Traveled with partner
Disliked: Property conditions & facilities
This Hampton Inn does meet the typical standards. Bed was mediocre and the pillows were terrible as was the noise. The shower never got hot. We don’t believe the elevator had been properly inspected. The location is great for access to the airport, but we would not recommend this Hampton Inn.
Stayed 1 night in Dec 2023

6/10 Okay

Arnab

Traveled with family
Liked: Room comfort
Comfortable stay
It was a comfortable stay although the building interiors looked like needed a renovation. Conveniently located from the airport.
Stayed 2 nights in Oct 2023
Response from Hampton Inn SFO on Nov 28, 2023
Thank you for taking the time to share your feedback on your recent stay at Hampton by Hilton. We appreciate your thoughtful review and the insights you've provided.We're delighted to hear that you found your stay comfortable and that our location was convenient for your needs, especially being close to the airport. Your satisfaction is important to us.We understand your comments about the interior appearance, and we appreciate your understanding. Renovation plans are a continuous part of our commitment to providing a fresh and updated environment for our guests. We'll take your feedback into consideration as we plan for improvements.If there are other details or specific aspects of your stay that stood out, or if there's anything else you'd like to share, we would love to hear more. Your feedback helps us in our ongoing efforts to enhance the guest experience.Thank you for choosing Hampton by Hilton. We hope to have the pleasure of hosting you again and providing an even more enjoyable stay in the future.

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for an overnight layover. You could hear some above you walking around but it was better than I thought and the breakfast was excellent. I would stay here again if I’m ever back in SF.
Stayed 1 night in Nov 2023
Response from Hampton Inn SFO on Nov 15, 2023
Thank you so much for taking the time to share your experience at Hampton by Hilton! We are thrilled to receive your perfect 5/5 rating and delighted to hear that your overnight layover with us was enjoyable.It's wonderful that the noise from above was better than expected, and we're glad it didn't significantly impact your stay. Additionally, we're pleased to know that you found our breakfast excellent – your satisfaction is our ultimate goal.We are honored to hear that you would choose to stay with us again if you're ever back in SF. We look forward to the opportunity to welcome you back and provide another outstanding experience.If there's anything specific you loved about your stay or any additional feedback you'd like to share, please feel free to let us know. We appreciate your choosing Hampton by Hilton and hope to host you again in the future.