露台

关于圣贝纳迪诺希尔顿逸林酒店的点评

4 out of 5
圣贝纳迪诺希尔顿逸林酒店
285 E Hospitality Lane, San Bernardino, CA

点评

8.4

很好

10 分 - 超赞。594 条好评,共有 1015 条点评" "
8 分 - 还可以。202 条好评,共有 1015 条点评" "
6 分 - 一般。93 条好评,共有 1015 条点评" "
4 分 - 很差。50 条好评,共有 1015 条点评" "
2 分 - 糟糕。76 条好评,共有 1015 条点评" "

8.6/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.6/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

ZUJIAN

2022 年 1 月入住 1 晚

8/10 还可以

Levi

满意:清洁度、员工和服务、住宿条件和设施
It was a quiet little place. I had no problems.
2024 年 5 月入住 4 晚
Susie 于 2024 年 5 月 27 日 的回复
Hello Levi, Thank you for taking the time to share your recent experience at the DoubleTree In San Bernardino. I am glad you found our hotel quite and perfect for your stay. We hope to welcome you back again soon. Susan S. Front Desk Supervisor

10/10 超赞

Veronica

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Front desk staff is always friendly and available too help. Rooms are clean. Complimentary shampoo, conditioner, body soap and lotion provided. Plenty of parking. Restaurant inside hotel open late.
2024 年 5 月入住 2 晚
Susie 于 2024 年 5 月 27 日 的回复
Hello Veronica, Thank you for taking the time to share your experience at the DoubleTree San Bernardino. I am glad to read you enjoyed our hotel. We are always happy to read when our guests had a wonderful time so much that we can't wait to welcome you back again. Susan S. Front Desk Supervisor

10/10 超赞

maria,Whittier

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We love staying here we actuality didnt wanna leave but we had too... the front desk people were awesome ..so many places too eat in the area it was my birthday weekend we will definitely stay here again ..thank you doubletree if we could we would give you guys 10 stars
2024 年 5 月入住 2 晚
Susie 于 2024 年 5 月 26 日 的回复
Hello Maria, Thank you for taking the time to share your wonderful experience at the DoubleTree San Bernardino. I am very happy to see you enjoyed our hotel and the amenities we have to offer. We can't wait to welcome you back the next time you're in the area. Susan S. Front Desk Supervisor

6/10 一般

Gustavo

满意:服务设施,员工和服务
Parking lot dirty and dirty n trance thru parking lot needs attention, I when to get my breakfast complimentary on my package and the wait staff where little rude definitely not Hilton experience at all so I skim the following day and didn’t get breakfast
2024 年 5 月入住 2 晚
Megan W. 于 2024 年 5 月 22 日 的回复
Hi Gustavo,We appreciate you taking the time to share with us your feedback.We're disappointed your time with us was anything less than perfect. We care deeply about the comfort and satisfaction of our guests so we regret that our features and amenities didn't meet your expectations. Thank you again for sharing your concerns regarding the cleanliness of the parking lot and the breakfast. We'll be sure to talk about this with the right members of our team so that we may improve moving forward.We hope you give us another opportunity to share a more enjoyable experience with you soon.Kindest Regards,Megan W.Front Office Manager

8/10 还可以

ryan

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Room was nice and spacious. Noticed room needed to be vacuumed and ask the housekeeper and they took care of that while we were out. The TV kept freezing up and call the front dest and they sent a tech to come repair it. Overall, hotel stay was great and staff was friendly and accommodating. Would stay again.
2024 年 5 月入住 2 晚
Susie 于 2024 年 5 月 21 日 的回复
Hello Ryan, Thank you for sharing your experience at our hotel. I am glad we were able to assist you throughout your stay. We hope we can welcome you back soon. Susan S. Front Desk Supervisor

10/10 超赞

Suzanne,Inverness

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Very nice quiet facility with lovely staff good foid
2024 年 5 月入住 1 晚
Susie 于 2024 年 5 月 21 日 的回复
Hello Suzanne, Thank you for taking the time to share your recent hotel experience. I am glad to read you enjoyed our hotel and the delicious food. We did get an updated menu for our restaurant. Hopefully, we can welcome you back soon so you can enjoy our new dinner options. Susan S. Front Desk Supervisor

10/10 超赞

Patricia

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Was really good restaurant food was amazing 10/10 really recommend the room was really lovely and nice and staff was really amazing and helpful .
2024 年 5 月入住 2 晚
Susie 于 2024 年 5 月 21 日 的回复
Hello Patricia, Thank you for taking the time to share your hotel experience. I am thrilled you chose our hotel out of the many to choose from in our area. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 超赞

Yolanda

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was amazing! They went above and beyond to make our stay comfortable and convenient. They were really a text away if we had any question with a quick response.
2024 年 5 月入住 2 晚
Susie 于 2024 年 5 月 21 日 的回复
Hello Yolanda, Thank you for taking the time to share your hotel experience. I am so happy you enjoyed our hotel and our team members. We are very glad you had a great time we hope to see you again soon. Susan S. Front Desk Supervisor

10/10 超赞

Gerardo

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Very nice hotel
2024 年 5 月入住 1 晚
Susie 于 2024 年 5 月 21 日 的回复
Hello Gerardo, Thank you for taking the time to share your hotel experience. I am glad you enjoyed our hotel. We hope you enjoyed our hotel and all of its amenities. We can't wait to welcome you back. Susan S. Front Desk Supervisor

10/10 超赞

ADEILE

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Suzy did a great job checking me in! She greeted me with a smile and knew I had to use the rest first! She was very charismatic and made me laugh all while being professional!!!
2024 年 5 月入住 1 晚
Susan S. 于 2024 年 5 月 20 日 的回复
Hello Adeile, Thank you for taking the time to share your hotel experience. I am delighted to read that you enjoyed our hotel and that Suzy was able to give you a wonderful experience. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 超赞

Daniel

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Angelica was so nice and helpful
2024 年 5 月入住 1 晚
Susie 于 2024 年 5 月 20 日 的回复
Hello Daniel, Thank you for taking the time to share your hotel experience. I am glad to read that Angelica provided excellent service. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 超赞

Kenya

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed our stay
2024 年 5 月入住 1 晚
Megan W. 于 2024 年 5 月 21 日 的回复
Hi Kenya,Thank you for taking the time to share your recent stay with us. I am glad you enjoyed your stay. Hope to see you again soon.Kindest Regards,Megan W.Front Office Manager

6/10 一般

Alejandra

满意:住宿条件和设施,员工和服务
2024 年 5 月入住 2 晚
Susie 于 2024 年 5 月 20 日 的回复
Hello, Alejandra Thank you for taking the time to rate your hotel experience. I hope we were able to provide the quality service you deserve throughout your stay. We hope to welcome you back soon for your next visit to San Bernardino. Susan S. Front Desk Supervisor

10/10 超赞

Elizabeth

与配偶出行, 团体旅客
满意:员工和服务、服务设施、住宿条件和设施
Loved everything
2024 年 5 月入住 1 晚
Susie 于 2024 年 5 月 16 日 的回复
Hello Elizabeth, Thank you for taking the time to share your experience at the DoubleTree in San Bernardino. I am delighted you enjoyed our hotel. I hope you were able to use all of our amenities during your time with us. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 超赞

Jorge

满意:员工和服务,清洁度
Muy bueno
2024 年 4 月入住 1 晚
Megan W. 于 2024 年 5 月 7 日 的回复
Hi Jorge,Thank you so much for the kind words and for sharing your experience with us. It is wonderful to know you had a great stay with us. We look forward to serving you again soon!Kindest Regards,Megan W.Front Office Manager

10/10 超赞

Melissa

2024 年 5 月入住 1 晚
Susie 于 2024 年 5 月 27 日 的回复
Hello Melissa, Thank you for taking the time to rate your hotel experience. I am delighted to see such high scores. We hope to welcome you back soon. Susan S. Front Desk Supervisor

2/10 糟糕

Gulenia

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I didn’t like anything about the hotel. We had to change rooms 2x due to roaches and spiders. The hotel rooms are filthy and no amenities.
2024 年 5 月入住 2 晚
Susie 于 2024 年 5 月 7 日 的回复
Hello Gulenia, Thank you for sharing your hotel experience. I am very sorry you were dissatisfied. We will look further into the matter. We hope to welcome you back for another opportunity to create a welcoming environment. Susan S. Front Desk Supervisor

6/10 一般

Anthony

满意:员工和服务,清洁度
2024 年 5 月入住 2 晚
Susie 于 2024 年 5 月 7 日 的回复
Hello Anthony, Thank you for taking the time to rate your experience at the Doubletree in San Bernardino. I am happy that you gave us such high scores. We hope you enjoyed our hotel to the fullest. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 超赞

JEAN

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed every aspect of our stay. Super comfy beds.
2024 年 5 月入住 1 晚
Susie 于 2024 年 5 月 7 日 的回复
Hello Jean, Thank you for sharing such kind words. We hope you could use all of our hotel amenities to the fullest. Once again, thank you for your feedback. We can't wait to see you again. Susan S. Front Desk Supervisor

10/10 超赞

Carmen,Sylmar

满意:住宿条件和设施,清洁度
2024 年 5 月入住 1 晚
Susie 于 2024 年 5 月 7 日 的回复
Hello Carmen, Thank you for rating your recent hotel experience. We hope you enjoyed our hotel and were able to explore all of our amenities. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 超赞

Errol,Wildomar

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
If you have meeting in San Bernardino it is a great location and has an amazing bar/dinner option in the lobby until 11 PM
2024 年 5 月入住 1 晚
Megan W. 于 2024 年 5 月 7 日 的回复
Hi Errol,Thank you so much for taking the time to share your experience with us. We are so happy to hear you were able to have an outstanding experience and enjoyed your time at our restaurant at the CuttingBoard. We look forward to serving you again soon!Kindest Regards,Megan W.Front Office Manager

10/10 超赞

Cesar

满意:清洁度、员工和服务、住宿条件和设施
Had a lovely stay here all around!
2024 年 2 月入住 4 晚
Susie 于 2024 年 5 月 4 日 的回复
Hello Cesar, Thank you for taking the time to rate your experience at the Doubletree in San Bernardino. I am delighted to hear how much you enjoyed our hotel. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 超赞

Karrie

2024 年 4 月入住 3 晚
Megan W. 于 2024 年 5 月 22 日 的回复
Hi Karrie,Thank you so much for your 5 Star Review. We are happy to see that you enjoyed your stay with us. We look forward to welcoming you again soon. Kindest Regards,Megan W.Front Office Manager

2/10 糟糕

Jose

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Megan W. 于 2024 年 5 月 1 日 的回复
Hi Jose,We appreciate you taking the time to share with us your feedback.We're disappointed your time with us was anything less than perfect. We do hope you give us another opportunity to share a more enjoyable experience with you soon.Kindest Regards,Megan W.

10/10 超赞

Natalie

满意:住宿条件和设施
2024 年 4 月入住 2 晚
Megan W. 于 2024 年 5 月 1 日 的回复
Hi Natalie,Thank you for taking the time to give us a wonderful review. We hope to see you soon.Kindest Regards,Megan W.Front Office Manager

10/10 超赞

Bryan

与家人出行, 与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing staff
2024 年 4 月入住 1 晚
Susie 于 2024 年 4 月 30 日 的回复
Hello Bryan, Thank you for taking the time to share your experience at the Doubletree in San Bernardino. I am pleased to read our team was able to provide quality service. We hope to welcome you back soon. Susan S. Front Desk Superviosr

10/10 超赞

DeeDee

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel. Friendly staff. Comfortable beds.
2024 年 4 月入住 1 晚
Susie 于 2024 年 4 月 28 日 的回复
Hello DeeDee, Thank you for taking the time to share your experience at the Doubletree in San Bernardino. I am so happy to read you enjoyed our hotel and friendly staff. We hope to welcome you again. -Susan S. Front Desk Supervisor

10/10 超赞

Leticia

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable rooms and friendly staff.
2024 年 4 月入住 1 晚
Susie 于 2024 年 4 月 28 日 的回复
Hello Leticia, Thank you for taking the time to rate your experience at the Doubletree in San Bernardino. I am thrilled you enjoyed our hotel and our amazing staff. We hope to welcome you back soon. -Susan S. Front Desk Supervisor

10/10 超赞

James

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice amenities throughout. Located near multiple restaurants. Staff was friendly and accommodating and loved the secured parking...
2024 年 4 月入住 1 晚
Megan W. 于 2024 年 4 月 26 日 的回复
Hi James,Thanks for sharing this lovely review. We're thrilled to hear you enjoyed your stay at Doubletree San Bernardino. It's our pleasure to accommodate you and we appreciate your praise regarding our team and the amenities we have to offer. We can't wait to see you again soon so we can share another excellent experience with you soon. Have a beautiful day!Kindest Regards,Megan W.Front Office Manager

10/10 超赞

Marlene

2024 年 4 月入住 1 晚
Susie 于 2024 年 5 月 16 日 的回复
Hello Marlene, Thank you for a great review. I m very happy to see you enjoyed your stay. I hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 超赞

Natasha

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly staff and lots of restaurant options close by.
2024 年 4 月入住 1 晚
Megan W. 于 2024 年 4 月 26 日 的回复
Hi Natasha,We appreciate your outstanding review! We are happy to see you had a wonderful stay and that our team took great care of you. There are lots of restaurants in the area to choose from, one being our very own The Cutting Board Restaurant which is located in our property. We look forward to welcoming you back. Kindest Regards,Megan W.Front Office Manager

10/10 超赞

Chantal Rocio

满意:清洁度、员工和服务、住宿条件和设施
We liked the staff and service, the room was very clean, comfortable bed
2024 年 4 月入住 1 晚
Megan W. 于 2024 年 5 月 1 日 的回复
Hi Chantal,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again.Kindest Regards,Megan W.Front Office Manager

10/10 超赞

Verónica

满意:清洁度、员工和服务、住宿条件和设施
Exelente
2024 年 4 月入住 1 晚
Megan W. 于 2024 年 4 月 22 日 的回复
Hi Veronica,Thank you for taking the time to share your recent experience with us. It is great to know everything was excellent. Hope to see you again.Kindest Regards,Megan W.Front Office Manager

10/10 超赞

Curtis

2024 年 4 月入住 3 晚
Susie 于 2024 年 5 月 12 日 的回复
Hello Curtis, Thank you for a great review. I am happy to see you were able to enjoy our hotel. We hope to welcome you back soon. Susan S. Front Desk Supervisor

6/10 一般

SUHEY,San Leandro

与家人出行
满意:员工和服务
不满意:住宿条件和设施
Friendly staff, rooms are a little outdated. Beds were too soft
2024 年 4 月入住 1 晚
Susie 于 2024 年 4 月 21 日 的回复
Hello Suhey, Thank you for taking the time to share your experience with the DoubleTree in San Bernardino. I am glad you found our staff friendly. We hope to provide quality service. I am very sorry you did not find our rooms more comfortable. We will review this with housekeeping for future reservations. Once again, thank you for the feedback. We hope to welcome you back again soon. Susan S. Front Desk Supervisor

10/10 超赞

Ramiro

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly and helpful
2024 年 4 月入住 1 晚
Susie 于 2024 年 4 月 21 日 的回复
Hello Ramiro, Thank you for taking the time to share your experience with the DoubleTree in San Bernardino. I am happy we could provide quality service during your stay. We hope to welcome you back again. Susan S. Front Desk Supervisor

10/10 超赞

Hollis

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good.
2024 年 4 月入住 2 晚
Megan W. 于 2024 年 4 月 17 日 的回复
Hi Hollis,Thank you for choosing the Doubletree San Bernardino and for letting us know how much you enjoyed your visit. We hope to see you again soon.Kindest Regards,Megan W.Front Office Manager

10/10 超赞

Jesse

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 4 月入住 1 晚
Megan W. 于 2024 年 4 月 15 日 的回复
Hi Jesse,Thank you for taking the time to share your recent experience with us. It is wonderful to know you had a wonderful stay. Hope to see you again soon.Kindest Regards,Megan W.Front Office Manager

8/10 还可以

debra

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great large room. Comfortable bed,updated room. No free parking available, homeless population in vicinity of hotel.
2024 年 4 月入住 1 晚
Susie 于 2024 年 4 月 14 日 的回复
Hello Debra,Thank you for taking the time to share your experience at the DoubleTree San Bernardino. I am pleased that you enjoyed our hotel. We are glad you enjoyed our spacious rooms and amenities. We have secured parking for guest to enjoy their stays with no worries. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 超赞

YVETTE

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The food was great and staff very friendly.
2024 年 4 月入住 2 晚
Susie 于 2024 年 4 月 14 日 的回复
Hello Yvette,Thank you for taking the time to share your experience at the DoubleTree San Bernardino. I am happy to read you enjoyed our hotel. Our hotel has great plates and fantastic team members. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 超赞

Tae’Tawnee

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Susie 于 2024 年 4 月 14 日 的回复
Hello Tae'Tawnee,Thank you for taking the time to share your experience at the DoubleTree San Bernardino. I am pleased that you enjoyed our hotel. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 超赞

Mitchell

2024 年 4 月入住 2 晚
Susie 于 2024 年 5 月 4 日 的回复
Hello Mitchell, Thank you for taking the time to rate your experience at the Doubletree in San Bernardino. We appreciate you choosing our hotel out of the many in our area. I hope you enjoyed our hotel and the many amenities we have to offer. We hope to welcome you back soon. Susan S. Front Desk Supervisor

6/10 一般

Joan

与配偶出行, 商务旅客
满意:服务设施
不满意:住宿条件和设施
Nice size room Good tv
2024 年 4 月入住 1 晚
Susie 于 2024 年 4 月 14 日 的回复
Hello Joan,Thank you for taking the time to share your experience at the DoubleTree San Bernardino. I am pleased that you enjoyed our rooms and our TVs. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 超赞

Josh

Real nice
2024 年 4 月入住 1 晚
Megan W. 于 2024 年 4 月 10 日 的回复
Hi Josh,Thank you for taking the time to share your feedback with us. I am glad to see that you enjoyed your recent stay and had a nice time. We hope to see you soon.Kindest Regards,Megan W.Front Office Manager

10/10 超赞

Rocio

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
The easy check in process, the warm cookies we got upon our arrival
2024 年 4 月入住 1 晚
Megan W. 于 2024 年 4 月 8 日 的回复
Hi Rocio,Thank you for taking the time to share your recent experience with us. It is great to hear you had a smooth check-in process and enjoyed our delicious Doubletree signature cookies. We hope to welcome you back soon!Kindest Regards,Megan W.Front Office Manager

10/10 超赞

ricardo

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Gated parking,I think is very safe.
2024 年 3 月入住 3 晚
Susie 于 2024 年 4 月 7 日 的回复
Hello Ricardo, Thank you for taking the time to share your experience at the DoubleTree San Bernardino. I am pleased that you thought our hotel was safe. That is one of our top priorities for our guests. Thank you again for sharing your experience. We hope to welcome you back soon. Susan S. Front Desk Supervisor

10/10 超赞

Jesus

2024 年 3 月入住 3 晚
Megan W. 于 2024 年 4 月 26 日 的回复
Hi Jesus,Thank you so much for your great review! I am glad you had a wonderful time during your stay. We hope to see you again soon!Kindest Regards,Megan W.Front Office Manager

10/10 超赞

Diana

满意:清洁度、员工和服务、住宿条件和设施
Great service! Comfortable stay.
2024 年 4 月入住 1 晚
Susie 于 2024 年 4 月 7 日 的回复
Hello Diana,Thank you for taking the time to share your experience at the DoubleTree San Bernardino. I am pleased you found our hotel comfortable and that we could provide quality service. Once again, thank you for choosing our hotel out of the many hotels in our area. We hope to welcome you again soon.Susan S. Front Desk Supervisor

10/10 超赞

Rebecca

2024 年 4 月入住 1 晚
Megan W. 于 2024 年 4 月 26 日 的回复
Hi Rebecca,Thank you for the excellent review!We're thrilled your time at Doubletree San Bernardino was so amazing! We look forward to hosting you again soon for another fantastic experience!Kindest Regards,Megan W.Front Office Manager