Outdoor pool, open 7:00 AM to 10:00 PM, cabanas (surcharge)

Reviews of Thompson San Antonio - Riverwalk, by Hyatt

5 out of 5
Thompson San Antonio - Riverwalk, by Hyatt
115 Lexington Avenue, San Antonio, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 330 out of 489 reviews" "
Rating 8 - Good. 75 out of 489 reviews" "
Rating 6 - Okay. 46 out of 489 reviews" "
Rating 4 - Poor. 21 out of 489 reviews" "
Rating 2 - Terrible. 17 out of 489 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You could see the parade right outside the hotel.
Stayed 4 nights in Apr 2024
Response from Cammie on Apr 29, 2024
I am so happy to see you were able to enjoy your Fiesta celebration at our property fully! Thank you for taking the time to leave us a review. Come back soon!!

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Great stay. Very clean and modern. Recommend 5 stars
Stayed 2 nights in Apr 2024
Response from Cammie on Apr 26, 2024
Thank you Michael for taking the time to leave us such an encouraging review!! We are so happy to see how much you enjoyed your stay and hope you'll come back again soon.

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely professional! Service is still alive and well here ..thank you
Stayed 1 night in Apr 2024
Response from Cammie on Apr 23, 2024
Thank you so much for your stellar review! I am so happy our team made such a wonderful impression. I do hope you come back again soon!

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cammie on Apr 24, 2024
Thank you for taking the time to leave us a review Alicia! Wedo hope you'll come back to visit us again soon!

10/10 Excellent

Nicholas, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the Riverwalk and the Tobin Center. Parking was only by valet, and somewhat pricey.
Stayed 3 nights in Apr 2024
Response from Cammie on Apr 16, 2024
Thank you for taking the time to leave a review on your recent stay! I will certainly share this with our team. Please come back to stay again soon.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and luxurious hotel with very friendly and helpful staff. Parking is mostly limited and expensive but well handled by staff. Highly recommend!
Stayed 4 nights in Apr 2024
Response from Cammie on Apr 11, 2024
Donald, thank you for the wonderful review! I cannot wait to share this with my staff. Please come back to see us again in the future.

8/10 Good

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice! The staff and other guests were friendly. The walk downtown was easy (despite some noisy construction), and the beautiful Riverwalk couldn’t be more convenient. I recommend a stay if you are visiting San Antonio.
Stayed 1 night in Apr 2024
Response from Cammie on Apr 11, 2024
Thank you for taking the time to share your feedback with us. This is encouraging to our team. Please come back to stay again soon!

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Cammie on Mar 31, 2024
Thank you very much Rebecca for taking the time to leave us such an encouraging review! I hope you come back to visit again soon. Happy Easter!

10/10 Excellent

Martina Rae, Littleton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything but especially its proximity to the river walk without being in the hub of it. Also the roof top pool is superb, the restaurants sooo good, and it is next door to the Tobin center!
Stayed 3 nights in Mar 2024
Response from Cammie on Mar 31, 2024
Yay, Martina! Thank you for such a stelar review! I am so happy you enjoyed your stay! Please come back and visit us again soon. Happy Easter!

6/10 Okay

Robin

Traveled with family
Liked: Staff & service, property conditions & facilities
The hotel is beautiful, upscale experience. Friendly staff! Limited food options, nearly none within short walk. At the end of the Riverwalk, approximately 1.5 mile walk to Shops/Restaurants by Riverwalk. Spa was quite dirty, no pool or hottub in spa area or no direct access to pool from spa. Pool and rooftop closed early for special event. Lookout to deserted hotel.
Stayed 3 nights in Mar 2024
Response from Cammie on Mar 28, 2024
Robin, I appreciate you taking the time to leave a detailed and honest review of your stay. The other managers here at Thompson San Antonio will also be notified of your feedback. Thank you for the opportunity to improve our guest experience. I do hope you might keep us in mind the next time you return!

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
The room was excellent and staff was very friendly. Only issue was 52.00 for valet parking. That's a bit steep however the in and out option was great.
Stayed 1 night in Mar 2024
Response from Cammie on Mar 25, 2024
Thank you Jeanne for taking the time to share your experience with us! I will certainly share the valet feedback with our team. Please do come back and visit us again soon!!

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Cammie on Mar 24, 2024
Heidi, thank you very much for taking the time to leave us a review. I am happy to see that you enjoyed your stay. We hope to see you again soon!

8/10 Good

Russell

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cammie on Mar 23, 2024
Russell, thank you for taking the time to share your experience with us! I hope you will keep us in mind for your return to San Antonio!

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. My wife and I got the studio suite and it’s was an amazing room.
Stayed 1 night in Mar 2024
Response from Cammie on Mar 21, 2024
Jeffrey, I am so happy to hear how much you enjoyed the Studio Suite. I hope you decide to come back again to experience on of our other 4 suites!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cammie on Mar 21, 2024
Jennifer, I am ecstatic to share your score with my team! Thank you for such a stellar review!

4/10 Poor

Krizeida

Liked: Property conditions & facilities
Disliked: Cleanliness
Far from the center of the river walk
Stayed 1 night in Mar 2024
Response from Cammie on Mar 11, 2024
Thank you Krizeida for taking the time to leave us a review. While we are a bit removed it does allow us to provide our guests with a bit more privacy from the chaos of the Riverwalk! We do hope you might keep us in mind with the ever-changing landscape here!

10/10 Excellent

Matt

Stayed 2 nights in Mar 2024
Response from Cammie on Mar 8, 2024
Thank you Matt for taking the time to leave us a review. Our team is so appreciative of your business. We hope to see you again soon!

10/10 Excellent

Mary Sue

Stayed 2 nights in Feb 2024
Response from Cammie on Feb 27, 2024
Mary Sue, thank you very much for the stellar review! I am so pleased to see you enjoyed your stay. Please come back and see us again soon.

10/10 Excellent

William, Alexandria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and the staff is very helpful... but two points... while it says it's on the Riverwalk, it's well removed from the "real" Riverwalk, and where most of the attractions and facilities are. Also, valet parking is available (about all there is for parking), but it is way overpriced....
Stayed 3 nights in Feb 2024
Response from Cammie on Feb 25, 2024
Thank you, William, for taking the time to give us a very honest review. We grow from learning exactly how to best serve our guests, and this is a great opportunity to reevaluate our descriptions and guest services. I do hope you will keep us in mind the next time you return!

10/10 Excellent

Conrad

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent staff
Stayed 2 nights in Feb 2024
Response from Cammie on Feb 23, 2024
Thank you so much for the amazing review, Conrad! I am happy to see you enjoyed your stay. Please come back and see us again soon.

10/10 Excellent

HECTOR, San Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in Feb 2024
Response from Cammie on Feb 23, 2024
Gracias Hector! Gracias por tomarse el tiempo de dejarnos una resena. Esperamos que vuelvas a vernos nuevamente!

10/10 Excellent

Roman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from the staff to the facilities were top notch and A across the board!
Stayed 1 night in Feb 2024
Response from Cammie on Feb 18, 2024
Roman, thank you so much for the stellar review! Our team is very appreciative that you took the time to let us know how much you enjoyed your stay. Please come back again soon.

10/10 Excellent

Ahuner, Hialeah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Feb 2024
Response from Cammie on Feb 16, 2024
Thank you so much for taking the time to leave us a review! I am so happy you enjoyed your stay. Please come back and visit us again soon.

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I came for a staycation and this hotel is hands down the best place to come. Dining options, and their attention to detail is one of the huge benefits of booking here. Also splurge on the spa! It’s amazing!
Stayed 2 nights in Feb 2024
Response from Cammie on Feb 12, 2024
Stephanie, we are ecstatic to hear about how much you enjoyed your recent stay with us. Thank you for taking the time to share your experience. This is so encouraging, and I cannot wait to share this with my team. We cannot wait to welcome you back in the future!

10/10 Excellent

Jude

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Cammie on Feb 13, 2024
Thank you for taking the time to leave a review. I am happy to see how much you enjoyed your stay. Please keep us in mind when you return. we would love to have you back!

10/10 Excellent

Francisco, Eagle Pass

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome service
Stayed 1 night in Feb 2024
Response from Cammie on Feb 11, 2024
I am ecstatic to hear you enjoyed your stay with us! Thank you for taking the time to leave a review Francisco. Please come back and visit us again soon.

8/10 Good

Kevin

Stayed 1 night in Feb 2024
Response from Cammie on Mar 21, 2024
Thank you for taking the time to leave us a review Kevin! I hope you keep us in mind for your future stays in San Antonio!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Cammie on Jan 30, 2024
Thnk you for the encouraging review Gary! We hope you will visit again in the near future.

4/10 Poor

Tiffany

Business traveler
SATX Visit
Came in for an event Saturday night. After we got to the room, we heard a large group of people laughing and talking super loudly. For the life of us, we couldn’t tell where it was coming from. We were on the 8th floor. It wasn’t next door on either side, so it was a total mystery.
Stayed 1 night in Jan 2024
Response from Cammie on Jan 28, 2024
Tiffany, Thank you for your very valuable feedback. I am sorry to hear about the disturbances during your stay. Please do reach out to us before your next stay so we can do our very best to place you in a bit of a quieter room.

8/10 Good

Marilyn

Stayed 2 nights in Jan 2024
Response from Cammie on Mar 21, 2024
Marilyn, I appreciate you taking the time to share your experience with us. Please share any further feedback with me that you may have. I hope you'll return to visit us again soon!

10/10 Excellent

Graciela

Stayed 1 night in Jan 2024
Response from Cammie on Mar 21, 2024
Graciela! This is such an encouraging score that I cannot wait to share with my team. Thank you for taking the time to share this with us and please come visit us again soon!

6/10 Okay

Harold

Disliked: Cleanliness, staff & service, property conditions & facilities
Will not stay there again. MGMT issues
Stayed 2 nights in Jan 2024
Response from Cammie on Jan 27, 2024
Thank you for your review. Our management team is aware of your concerns and working with our team to ensure growth and change going forward.

6/10 Okay

CHRISTOPHER

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cammie on Jan 20, 2024
Thank you for the review Christopher. Would you mind sharing a bit more about your experience?

10/10 Excellent

Alka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Cammie on Jan 17, 2024
Alka, thank you for the stellar review! I am so happy to hear that you enjoyed your stay with us. I hope we have the chance to welcome you back in the future.

10/10 Excellent

Jerald

Stayed 1 night in Jan 2024
Response from Cammie on Jan 14, 2024
Jerald, thank you so much for the wonderful scores! I am so happy to see you enjoyed your stay. I hope you'll allow us to welcome you back in the future.

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was beautifully decorated and the room was so comfortable and cozy. Looking forward to our return visit.
Stayed 3 nights in Jan 2024
Response from Cammie on Jan 8, 2024
Wow! Thank you so much Rebecca for the amazing review. We cannot wait to welcome you back!

10/10 Excellent

Dongju

Stayed 1 night in Dec 2023
Response from Cammie on Jan 21, 2024
Thank you for the review! I am so happy to see you enjoyed your stay. We hope to have you back again in the future.

10/10 Excellent

Santana

Stayed 1 night in Dec 2023
Response from Cammie on Jan 1, 2024
Santana! I am so happy to see you enjoyed your stay so much! Thank you very much for your feedback. I will make sure to share this with our staff! We hope to see you again soon. Happy New Year.

2/10 Terrible

Jesus

Stayed 2 nights in Dec 2023
Response from Cammie on Jan 20, 2024
Thank you for the review Jesus. Would you mind sharing a bit more about the reasoning behind the score? I am eager to hear about your recent stay.

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cammie on Dec 27, 2023
Suzette, thank you for your wonderful review. It is very encouraging for our hard-working team to know that you enjoyed your stay. We hope to see you again soon! Happy Holidays.

10/10 Excellent

Dariia

Stayed 1 night in Dec 2023
Response from Cammie on Dec 27, 2023
Thank you for your amazing feedback Dariia! I am so happy to share this with my team. We hope you'll come back and see us again soon.

10/10 Excellent

Dezerel

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cammie on Dec 25, 2023
Dezrel, thank you so much for the stellar review of your stay with us. We are so happy you enjoyed yourself. Please do come back and visit us again soon. MerryCristmas.

10/10 Excellent

Virginia

Traveled with partner
Liked: Amenities
The room was super clean and check in was very easy. Everyone was friendly and helpful…from check in to valet parking. Definitely recommend this hotel. The rooftop bar was very nice and it had a lovely view of San Antonio. Great stay!
Stayed 1 night in Dec 2023
Response from Cammie on Dec 23, 2023
Yay! Thank you so much for this amazing review. I am so excited to see you enjoyed your stay here with us. I hope when you return in the future you'll choose to return. Happy Holidays!

10/10 Excellent

Melanie

Stayed 1 night in Dec 2023
Response from Cammie on Dec 22, 2023
Melanie, thank you for your very generous review. I hope we are able to have you join us again in the future! Happy Holidays.

10/10 Excellent

Oscar

Stayed 1 night in Dec 2023
Response from Cammie on Jan 7, 2024
Oscar, your rating is so encouraging to our team, and all of their hard work! We hope to welcome you back soon. Thank you.

10/10 Excellent

Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my experience. Everyone was so welcoming and felt at home the whole time. The roof top bar was amazing as well!
Stayed 1 night in Dec 2023
Response from Cammie on Dec 16, 2023
Francisco, this is wonderful to hear! Thank you so much for choosing our property for your stay. I hope in the future when you return you will keep us in mind. Happy Holidays!

6/10 Okay

Anna

Business traveler
Liked: Staff & service, property conditions & facilities
Even though I know the property probably was not full, I was given a handicap room. Didn’t complain that night cause too tired. Room was okay.
Stayed 1 night in Nov 2023
Response from Cammie on Dec 10, 2023
Anna, I apologize for the change in room type. I can guarantee it was only due to room availability, but next time you return, please do reach out to myself or my wonderful front desk staff to make sure we can give you a great room! I'd love for you to experience the stay you were hoping for this next time. Happy Holidays.

10/10 Excellent

AMANDA

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property
Stayed 1 night in Dec 2023
Response from Cammie on Dec 9, 2023
Thank you so much for your encouraging words Amanda! We are so happy you chose to stay with us at Thompson Riverwalk! We cannot wait to welcome you back in the future.

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very NICE!!!
Stayed 3 nights in Dec 2023
Response from Cammie on Dec 10, 2023
Yay! This kind of feedback is always so encouraging. I cannot wait to share with my staff who work so hard to provide each of our guests with excellence in service. I hope we can have the honor of your business again in the future. Happy Holidays!

10/10 Excellent

Shellena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel! ❤️ Great location! Great views!
Stayed 1 night in Nov 2023
Response from ThompsonTeam on Dec 4, 2023
What a great photo, thank you for sharing!