6 bars/lounges, swim-up bar, poolside bar, beach bar
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Reviews of Bahia Principe Grand Jamaica - All Inclusive

4 out of 5
Bahia Principe Grand Jamaica - All Inclusive
Salt Coppers Villa, Runaway Bay, Saint Ann

Reviews

7.2

Good

Rating 10 - Excellent. 873 out of 2639 reviews" "
Rating 8 - Good. 675 out of 2639 reviews" "
Rating 6 - Okay. 442 out of 2639 reviews" "
Rating 4 - Poor. 275 out of 2639 reviews" "
Rating 2 - Terrible. 374 out of 2639 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Sherma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our short stay there. Food was okay and drink were jast basic. Everything other than Jamaican rum, you would have to pay. 7.5 out of ten. Id like to come back with our kids for a longer time
Stayed 3 nights in May 2024

10/10 Excellent

Kishon, Montego Bay

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great
Stayed 2 nights in May 2024
Response from Guest Relations Agent on May 15, 2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities
The environment of feeling im in paradise
Stayed 3 nights in May 2024
Response from Guest Relations Agent on May 14, 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 Okay

Simone

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and services were excellent except for the constant hounding of sales pitches from staff. We had to hide away from the lobby area to avoid being stopped by staff trying to sell us time share or other products.
Stayed 5 nights in Apr 2024
Response from Guest Relations Agent on May 15, 2024
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

2/10 Terrible

Mubena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was robbed by the cleaning lady for $100
Stayed 6 nights in May 2024
Response from Guest Relations Agent on May 15, 2024
Dear Guest, We regret deeply the concerns noted in the review and would like to extend our sincerest apologies. Guest safety is our top priority. Any incident on our properties is handled according to a strict protocol, including referral to the proper Managers for investigation. We want to ensure that our guests have a relaxing and enjoyable time with us. Nevertheless, we would like to assure you that your concerns have been taken very seriously and corrective measures have been made where necessary. May I use this opportunity to thank you again for choosing Bahia Principe Jamaica Resort, to be your holiday destination in the Caribbean.Warmest Regards,Kimberly Watson

8/10 Good

Junior

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Guest Relations Agent on May 13, 2024
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 Good

Stefani Marie

Stayed 6 nights in May 2024
Response from Guest Relations Agent on May 13, 2024
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

4/10 Poor

Maria

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The roof in the room was leaking and also on the hall, under the bathroom sick and the jetted tab was not working properly, the towels are old and the room was smelly like sewer, I can’t even sleep with the smell.
Stayed 5 nights in May 2024
Response from Guest Relations Agent on May 15, 2024
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

8/10 Good

Garfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the convenience of everything
Stayed 2 nights in May 2024
Response from Guest Relations Agent on May 13, 2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 4 nights in May 2024
Response from Guest Relations Agent on May 10, 2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 Okay

Melecia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Although I had a decent time, the property needs to be renovated. The bathrooms had mold due to no ventilation in it and even without opening the balcony doors mosquitoes were finding their way into the room. For such a big hotel there was limited elevators. Another thing is the restaurants should change their table cloths after each guest especially if its dirty or have holes in it. The pillows placed for guests to sit on where dingy, dirty, and stained as well. The pool area was enjoyable but the beach area had lots of seaweed and was very rocky, so not very enjoyable. The wifi connection was horrible throughout the whole facility except when in the lobby and the 2 telephones in the room were not working for my short stay there. The overall stay spent with family was decent despite these decrepencies.
Stayed 3 nights in May 2024
Response from Guest Relations Agent on May 10, 2024
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

4/10 Poor

Kimoy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room key did not work, majority of the time the key stopped working and I was locked out and waiting long for help to arrive. The door also stopped closing and I would come back to an open room. I felt unsafe as I slept at night. I was in the room and someone opened the door without knocking and ran away when my personal alarm went off. The bathroom was filthy. The shower head looked like pure mildew was on it. The room smelled so bad I couldn’t wait till my stay was over. The balcony drape was dirty, the room was dark, the phone receptor smelled so bad I nearly vomited afterwards, there was a stain on one of the throw pillows since I arrived and it was never cleaned, they kept remaking the bed with the same dirty throw pillow every day. The safe didn’t work. The food was the same at all the restaurants I went to. After the 3rd restaurant I gave up going to the others because everything you’re getting there is the same exact food served at the buffet. The restaurants were suppose to be specialty but there was nothing authentic. The food was mostly the same everyday at the buffet. The options offered were not well prepared and again had no authenticity. If you’re offering dishes from other cultures more care should go into making those dishes. The only thing nice about my stay was the view. This unit severely needs deep cleaning. Guest should not have to pay for an all inclusive vacation to live 2 weeks in less than comparable cleanliness they have in their own home.
Response from Guest Relations Agent on May 10, 2024
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
We had excellent service. We had a problem with our room and it was immediately taken care of. We seemed to always have the same bartender at the pool bar and he always made sure our family was hydrated as needed. All the servers in the buffet we wonderful to us and our kids. The only downside was the Knife. We had to wait also two hours for our food to come out and once it did it wasn’t good.
Stayed 4 nights in May 2024
Response from Guest Relations Agent on May 10, 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. However, we will strive to improve in the areas you mentioned above.Warmest Regards,Kimberly Watson

10/10 Excellent

Kenisha

Liked: Staff & service, amenities, property conditions & facilities
So far 3 stays in 3 years … need I say more . Staff so awesome and attentive … entertainment crew best I’ve seen yet on resorts… food exceptional ! I love that no matter your age you fit this resort . Love it
Stayed 3 nights in Feb 2024
Response from Guest Relations Agent on May 9, 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 Okay

Rachel

Disliked: Staff & service
Stayed 5 nights in May 2024
Response from Guest Relations Agent on May 10, 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 Excellent

Ivin

Liked: Cleanliness, staff & service, property conditions & facilities
Great overall
Stayed 3 nights in May 2024
Response from Guest Relations Agent on May 9, 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

Austin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great and their staffs are very kind and respectful.
Stayed 5 nights in May 2024
Response from Guest Relations Agent on May 9, 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

Junior

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Guest Relations Agent on May 9, 2024
Dear Guest,Thank you for your ratings. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 Okay

Rajene

Traveled with family and small children
Lighting was terrible, water issues, wrong beds in room and desk did not accommodate changes. Restaurants close at random times so hard to get the all inclusive food
Stayed 5 nights in May 2024
Response from Melissa Burrell on May 8, 2024
Dear Rajene,Thank you for your feedback.Please accept our apologies for the noted concerns.For the points that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services.We hope you give us another opportunity in the future to host you because we know you will enjoy our new and improve services.Kind Regards,Melissa Burrell

4/10 Poor

Ava

Disliked: Cleanliness, amenities, property conditions & facilities
It’s not clean, floors are sticky and if you walk barefoot your feet will turn dark and dirty. No one cleans the bugs around the floors, you have very limited options to eat and drink if you stay at Grand Principe. Staff are forgetful and when you request something, it takes them forever to get it. Poor quality food. It’s not fresh. Beach is not good, one side is fully stony and the other side is so small and crowded. General experience is bad. Definitely don’t recommend
Stayed 3 nights in May 2024
Response from Melissa Burrell on May 8, 2024
Dear Ava,Thank you for your feedback.We sincerely apologies for the noted concerns. All your observations have been forwarded to the Management of the resort as the guests’ satisfaction is our priority and rest assured, we will be constantly striving for excellence in our services.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.Kind Regards,Melissa BurrellGuest Regards Agent.

8/10 Good

Ashley Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a wonderful time here in April. The food was good and the pools were great. The beach was steps away and amazing. The resort was clean and felt safe as well. Staff and servers were all helpful and great. Omar lynch was very helpful with any questions or concerns that we had regarding our stay. He was very approachable and does an amazing job.
Stayed 7 nights in Apr 2024
Response from Melissa Burrell on May 8, 2024
Dear Ashley Ann,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here. We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards,Guest Relations Department.

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and recommend to others.
Stayed 6 nights in Apr 2024
Response from Melissa Burrell on May 8, 2024
Dear Nathan,Thank you for enjoying your stay and for your recommendation.Kind Regards,Melissa Burrell

6/10 Okay

KATHERIN, Brooklyn

Traveled with family
Disliked: Amenities, property conditions & facilities
A la carte restaurants were terrible. Waited 1 hr to get cold food in 3 restaurants. Orquídea was the only good restaurant, food was great. The room was very outdated and the pool was always packed. Staff were rude. Bad experience overall.
Stayed 5 nights in Apr 2024
Response from Guest Relations Agent on May 3, 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to express your comments about your stay with us and we will do our best to reinforce in our overall services. We sincerely apologize for any disappointments faced during your time with us in paradise. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 Excellent

LeKeysha Taun Joyner

Traveled with family
Liked: Staff & service, property conditions & facilities
Property was great however I had to ask for washcloths and I had to ask if my bed would be made and I had to request garbage bags for the trash can but sadly I had to ask for my floor to be swept and mopped the same dirt was on the floor from the day before. Sad… beautiful hotel staff was nice food selections were great!!!
Stayed 3 nights in Apr 2024
Response from Guest Relations Agent on May 3, 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to express your comments about your stay with us and we will do our best to reinforce in our overall services. We sincerely apologize for any disappointments faced during your time with us in paradise. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent ocean view, great snorkeling, great food options
Stayed 7 nights in Apr 2024
Response from Guest Relations Agent on May 3, 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 Good

Randall

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Need maps. We had an air conditioner issue then were moved. Not having room service was terrible
Stayed 7 nights in Apr 2024
Response from Guest Relations Agent on May 3, 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to express your comments about your stay with us and we will do our best to reinforce in our overall services. We sincerely apologize for any disappointments faced during your time with us in paradise. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 Excellent

Zacharie

Liked: Cleanliness, staff & service, property conditions & facilities
Variety of choice that we have for food and beverage.
Stayed 5 nights in Apr 2024

8/10 Good

Gareth

Liked: Amenities, property conditions & facilities
Love it
Stayed 4 nights in Apr 2024
Response from Melissa Burrell on May 8, 2024
Dear Gareth,Thank you for your feedback. We are thrilled to know that you loved your stay with us.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa Burrell

8/10 Good

Craig

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Some of the staff members have too much attitude
Stayed 10 nights in Apr 2024
Response from Melissa Burrell on Apr 30, 2024
Dear Craig,First of all I would like to thank you for your feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards.Please rest assured that we will improve in the area that you brought to our attention.Once again, we thank you for selecting us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent

10/10 Excellent

Marci

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome stay at this hotel. The staff was very friendly and accommodating. The food was good.
Stayed 4 nights in Apr 2024
Response from Melissa Burrell on Apr 30, 2024
Dear Marci,Thank you for your comments.We are thrilled to read that you had an awesome stay at the resort.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent

6/10 Okay

Kayli

Traveled with family and small children
Liked: Amenities
It was a nice resort but we won’t go back. The rooms and bathrooms could be cleaner. The staff was really nice to you if you tipped them good if you didn’t they weren’t as friendly. They weren’t as organized as some of the other resorts I have been to. There wasn’t a lot of beach that you could hang out at and they shut all the bars and pools down at 6pm.
Stayed 7 nights in Apr 2024
Response from Guest Relations Agent on Apr 29, 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to express your comments about your stay with us and we will do our best to reinforce in our overall services. We sincerely apologize for any disappointments faced during your time with us in paradise. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 Excellent

Alda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and environmentally friendly
Stayed 4 nights in Apr 2024
Response from Melissa Burrell on Apr 30, 2024
Dear Alda,We are delighted to know that you enjoyed you stay.Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. Warmest Regards,Melissa BurrellGuest Relations Agent

10/10 Excellent

Omanice

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I loved the property, however there were a few things that we noticed. When we entered our room, the room still have half opened bottles of soda from previous vacationers in the refrigerator. Also, the towels we had in the bathroom were stained and the dresser was missing the front panel and handle. We also experienced no blankets, ice buckets or the ceiling fan had so much dust on it. There were also not enogh wall plugs by the bed. My husband had to get up out of the bed everytime he phone rang while it was on the charger by the TV. There was no bath soap in our bathroom as well in which i had to call for. We arrived on a Wednesday at 6pm and there was limited options for dinner. I enjoyed the buffett was a bit taken back by an island resort requiring sleeves for men in the informal buffet area. My husband was unable to eat because he was turned away. I guess as a vacationer i shouldve paid more attention to dress attire but it seems like a odd request for a island that leads with relax environment. Out side of that, all of the reservation restaurants required pants, which again seemed odd for a island that almost ranging 90 degrees in April. We enjoyed the music from our balcony but was taken back that it went loudly until around 1am. Seems like that should be moved away from the rooms so guests who like to turn in early. Additionally, the elevator was broken and we had to use the staff one to get to our room. Overall nice cosmetically but need some work.
Stayed 2 nights in Apr 2024
Response from Melissa Burrell on Apr 30, 2024
Dear Omanice,Thank you for your feedback.We sincerely apologies for the concerns at this time because it certainly does not reflect the commitment and the quality that we have exhibited for many years. All your observations have been forwarded to the Management of the resort as the guests’ satisfaction is our priority and rest assured, we will be constantly striving for excellence in our services.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 Excellent

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at this resort were so friendly except for the restaurant Dolce Vita. They were rude and unfriendly unless you were a privilege member. The food at Piscis, The Round Table and the main buffet were amazing. Everyone at the resort are always cleaning. Our room and balcony were absolutely stunning! I can't wait to go back!
Stayed 5 nights in Apr 2024
Response from Guest Relations Agent on Apr 29, 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. However, we will strive to improve in the area you mentioned above.Warmest Regards,Kimberly Watson

10/10 Excellent

Aritee, Ozone park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bahi was exquisite No complaints Perfect get away
Stayed 4 nights in Apr 2024
Response from Guest Relations Agent on Apr 29, 2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 Good

Donato

Traveled with family
Liked: Cleanliness, staff & service, amenities
We really loved the different restaurants. Did NOT love the water area…lots of coral and not able to go far out…and next to a nude beach which was annoying, ain’t nobody need to see that. The shows in the evening were great, room was clean and nice but the beds are absolutely AWFUL - in major need of upgrade. Property is very lovely, lots of options for hanging out in the evenings.
Stayed 7 nights in Mar 2024
Response from Guest Relations Agent on Apr 29, 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to express your comments about your stay with us. We sincerely apologize for any disappointments faced during your time with us in paradise. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Relations Agent on Apr 29, 2024
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 Okay

Melesha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Relations Agent on Apr 29, 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

6/10 Okay

Angie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Relations Agent on Apr 29, 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Apr 2024
Response from Guest Relations Agent on Apr 26, 2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

JASON RAVINDER

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it so much, I'm going back in less than 2 months!!
Stayed 3 nights in Apr 2024
Response from Guest Relations Agent on Apr 26, 2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

Sharon, Barrington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on the Grand side and had a fabulous experience. The buffets were delicious and the staff was kind and accommodating.
Stayed 6 nights in Apr 2024
Response from Guest Relations Agent on Apr 24, 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

Nordia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy my stay my birthday celebration was great and I can’t wait to come back to Bahia Principe the best hotel food I ever had. One Love
Stayed 3 nights in Apr 2024
Response from Guest Relations Agent on Apr 23, 2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, excellent staff and delicious food
Stayed 6 nights in Apr 2024
Response from Guest Relations Agent on Apr 24, 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 Good

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Guest Relations Agent on Apr 24, 2024
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

Margaret

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for five days with my son, friend & her son. My son came back expressing how much he liked the vibe, the happiness of the staff and how kid friendly it was! Everything was great! Will be staying here next time I go to Jamaica!
Stayed 4 nights in Apr 2024
Response from Guest Relations Agent on Apr 22, 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 Okay

Floriya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you enjoy swimming, this hotel isn't the place for you. I really wish someone would mention this in a review; I would have never booked this hotel. Although our overall experience was pleasant, with good food, room, and service, there was a significant issue. The sea is amazing, but it's such a disappointment that they've restricted most of the water for swimming. The provided swimming area wasn't adequate. I'm 5'3", and the water only reached my waist, forcing me to kneel, which caused knee pain and aggravated my Sciatica nerve. Lifeguards closely monitored us and prohibited swimming past the buoys. The only reason I come to Jamaica is to enjoy the Caribbean Sea; I can eat and sleep at home, so I do want to be able to swim. Therefore, I want to warn others: if you want to enjoy swimming without discomfort, it's best to avoid the Grand Bahia Principe Jamaica.
Stayed 7 nights in Mar 2024
Response from Guest Relations Agent on Apr 18, 2024
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

10/10 Excellent

Andrea

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Apr 2024
Response from Guest Relations Agent on Apr 18, 2024
Dear Guest,Thank you for your rating. We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 Good

Robert Reid

Stayed 7 nights in Apr 2024
Response from Melissa Burrell on May 8, 2024
Dear Robert Reid,Thank you for your ratings.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent.

2/10 Terrible

Ryan L.

Disliked: Staff & service, amenities, property conditions & facilities
DON'T GO!! THIS PLACE IS DANGEROUS!! AT First it was a little frustrating because it was very difficult to get food or drink or find our way out of the building due to the fact that depending on which elevator you got on the floors were not the same. Turns out they are miss labled. Every dinner reservation I made they didn't have. Then I got food poisoning. The buffet sits out all day and is not cooled at all. The dining room temp is well in the upper 90s. The staff is rude and I can understand because they are working in in humane conditions. I wanted to leave the hotel after I was sick and they pretty much refused to let us go because they control transportation. Fortunately I can be very pursuasive when mine and my family's life are in danger. I haven't even touched the surface because I'm tired and still sick but home. There is sex trafficking rampt drugs and a lot of people on the propert that aren't staying there.
Stayed 7 nights in Apr 2024
Response from Guest Relations Agent on May 13, 2024
Dear Guest,Please accept our sincerest apologies for the concerns noted in this review.Our guests’ safety and wellbeing are our top priority, and we strive to provide an environment where our guests can feel safe and have total piece of mind. We have security officers in designated areas and the property has surveillance cameras in all areas.Please allow us to inform you that the company forbids the use, possession, distribution, or sale of drugs, on property. Drug use is strictly prohibited on the property and in Jamaica. However, we are working to meet the standards and we are sorry this was not reported at the right moment when you were still on the property to be able to assist with this matter and offer a personalized follow up. We would like to assure you that this kind of situation is inadmissible at our property, and they are not allowed as per our company policy. Again, we apologize for the concerns noted and we are truly disappointed that you experienced some difficulties that could tarnish the service we normally offer at our hotel. It is never in our intent for our guests to have these kinds of experiences, as we greatly pride ourselves on good service as it is one of the intangible elements of the holiday experience which can contribute to the overall enjoyment of your holiday. On behalf of the Management and staff, we would like to thank you for vacationing with us. Kind Regards,Kimberly Watson