Design Suite, 1 Bedroom, Bathtub | Memory foam beds, minibar, in-room safe, desk
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Reviews of Excellence Suite

Excellence Suite
Via della Purificazione 38, Rome, Italy

Reviews

8.4

Very Good

Rating 10 - Excellent. 274 out of 637 reviews" "
Rating 8 - Good. 236 out of 637 reviews" "
Rating 6 - Okay. 75 out of 637 reviews" "
Rating 4 - Poor. 25 out of 637 reviews" "
Rating 2 - Terrible. 27 out of 637 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was charming and the staff was excellent!
Stayed 3 nights in May 2024

6/10 Okay

sally

Liked: Cleanliness, property conditions & facilities
As a solo traveler, the checking in was a bit stressful for me. A lack of research on my part. I would have gratefully appreciated some milk in my room when I arrived at 10 pm.
Stayed 2 nights in May 2024
Response from Vincenzo on May 24, 2024
Gentile cliente,se ci avesse fatto presente quali fossero i suoi desideri al suo arrivo in camera ci saremmo organizzati per soddisfarli.

10/10 Excellent

Aphrodite

Liked: Cleanliness, staff & service, property conditions & facilities
Arrived prior to check in time and was accompanied!
Stayed 2 nights in May 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Maria

Traveled with family
Style and themed room decor
Stayed 2 nights in May 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

6/10 Okay

john

Traveled with partner
Senior citizens beware of room # 1. We are seniors and we booked room 1 with the round bed. It looked wonderful and it is a ok room if you want a sauna. Well the pic is a little deceiving probably not in a purposeful way. But the bed is 6 inches off the ground - hence someone with a bad back or has trouble getting themselves off the ground - literally - maybe you should book another room. Just a note we looked at room 2 on the same floor and that bed was not a "conventional" height either. It too was low from the gound. Not as bad as the bed in room 1 though. Also the bedroom bed was so big there was room for only 1 chair. And the closet was adequate for a short stay but it was a tight fit. It had a little room in closet to store your clothes. Shower was ok. Sink water spout was so close to sink edge you could barely get your hands under the spout to wash them. Towels were very thin, but adequate if you don't mind thin towels. Otherwise there are good points. Luckily the manager let us move to another room to finish our stay there and we got a nice room with a nice bed that was comfortable. The air worked well, but it turns off when you leave the room. If it is 90 degrees out side (32 celsius) it is going to be warm in your room when you return from your outing. The bed & bathroom were clean. The floors needed cleaning which we notice they did not mop the entire time we stayed there. The shower stall is tight. No breakfast. Good elevator. Good location. Nice eateries nearb
Stayed 5 nights in May 2024
Response from Vincenzo on May 22, 2024
gentile cliente,notiamo con piacere l'estrema attenzione che hai prestato nella descrizione di alcuni particolari, in taluni casi esagerando. Ad ogni modo se avessi prestato la stessa attenzione in fase di scelta della camera avresti evitato talune situazioni a te poco congeniali legate al letto.Le suite con sauna sono camere particolari con dei letti non tradizionali, come si conviene ad una camera differente dalle altre.Tutte le camere sono dotate di una scheda che deve essere inserita nell'apposito box per dare corrente alla camera.Se si vuole mantenere le funzionalità della camere, anche quando si esce è sufficiente lasciarla inserita nel box.Se lo avessi fatto, non avresti avuto alcun tipo di problema.cordiali saluti

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were extremely helpful and kind. our room had a music theme and was very comfortable.
Stayed 2 nights in May 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything was to our satisfaction! We showed up and had a great time in Italy and the room was perfect for our ten day stay!
Stayed 9 nights in May 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the hotel.
Stayed 1 night in May 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

8/10 Good

Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will recommend this property to anyone to stay in the city center and to enjoy all Rome has to offer
Stayed 1 night in May 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Rob

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great. Staff were excellent.
Stayed 2 nights in Apr 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 6 nights, great staff, we were able to check in early which is nice after a long plane ride. So close to many of the things you want to see in Rome. Great resteraunts and shops nearby. Wonderful, safe and clean area. I would stay here again in a heartbeat.
Stayed 6 nights in Apr 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

6/10 Okay

Enrique, San Juan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
A restaurant Osteria Barberini on the same street with tartufo specialties.
Stayed 3 nights in Apr 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

8/10 Good

Karen

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property is a bit dated and not as clean as it should be. Overall had a great stay here
Stayed 6 nights in Apr 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

8/10 Good

Agustin

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Apr 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Timothy

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

8/10 Good

Jim

Traveled with partner
Liked: Staff & service
Off the beaten path in a central area. Staff were helpful and professional. Great price& location
Stayed 3 nights in Apr 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

8/10 Good

Pedro

Stayed 5 nights in Apr 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Claudia, BARRINGTON

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and convenient, and the staff was competent. There was a very minor "hiccup" in that 1:30 pm was given to me (by Expedia/hotel?) as the time when one could get into the room. When there, I was told it was the more typical 2:00 pm, but we couldn't get in until 3:00 pm (due to earlier guests leaving late, maybe.)
Stayed 3 nights in Apr 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

6/10 Okay

Jasmine

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
We picked this hotel because of its location. The staff was really great at getting us checked in & helping us arrange transpiration to the airport when it was time for us to leave. We had issues with the wifi connecting to our phones & electronics as well as other people who were staying there were saying the same thing. Their after hours number wasn’t really helpful for example, our bathroom door auto locked us out & the employee on the phone told us to wait until the morning staff gets there. We also put the “do not disturb” sign on our door one day since we had everything laid out around the room & were quickly stepping out to grab supplies, however when we got back we saw the room had been tidied up by the cleaning staff despite us having the DND sign on the front of the door. I also woke up with bug bites on my back & along my legs, which made me sleep on top of the blankets for the duration of the trip.
Stayed 4 nights in Apr 2024
Response from Vincenzo on May 24, 2024
gentile cliente,la ringraziamo per il suo feedback e per il suo soggiorno.Nel momento in cui ci viene segnalato un problema nella camera, il nostro personale deve intervenire, indipendentemente dal cartello posto fuori la porta, soprattutto se l'intervento riguarda dei servizi essenziali come il bagno.In questo periodo a Roma si iniziano a fare la loro comparsa le zanzare e tenendo le finestre della camera aperte è possibile che queste entrino nella camera.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice & spacious. Just no staff on property from 6pm to 9am
Stayed 4 nights in Apr 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Dianna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to dining options
Stayed 1 night in Mar 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Barberini FTW. No hot water. Cute check in agent. Close to everything. Great Center for operations while in the city proper. 10/10, I still got wood.
Stayed 3 nights in Mar 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location,
Stayed 3 nights in Apr 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

John, Ellington

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 3 nights in Apr 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Jacek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great boutique hotel, a short walk to Trevi Fountain. It also is a super location for stop #8 on the hop-on, hop-off busses (which we highly recommend). We found our room to be excellent - we had the sauna room. Super spacious, clean, and comfortable. We were close to many great eateries and cafes. I would have no issues staying here again if we get back to Rome!
Stayed 3 nights in Apr 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Lowe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed only couple of nights ! Good location, close to Trevi and Spanish steps.
Stayed 2 nights in Apr 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Tomoka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists were so helpful and the location is very convenient so that we walked to the tourists attractions without using any transportations.
Stayed 6 nights in Apr 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Tina, Castro Valley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a hotel that provided true value and allowed us to make our 2 week trip to Rome a reality. We knew we would spend minimal time in the hotel because our focus was on sight seeing. We wanted the fundamentals only from the hotel and they delivered. It was very clean. Rooms were cleaned and towels changed daily. The location was excellent! We were close to multiple metro stops and could easily walk to the Trevi fountain, the Coliseum, Roman Forum, Spanish Steps, Borghese gardens, and Roma Termini. It was surrounded by multiple shopping and dining options. The staff was very knowledgeable. Very safe area. There was a smallish elevator which always worked and was very helpful for taking luggage to the 3rd floor. We definitely recommend Excellence Suite to anyone looking for a great value!
Stayed 15 nights in Mar 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Kevin, Templestowe Lower

Traveled with partner
Great room and great location. The staff were friendly and keen to help with any issues. Very happy with our stay and would definitely stay there again
Stayed 4 nights in Apr 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

2/10 Terrible

Jerry

Traveled with family
Disliked: Amenities, property conditions & facilities
The power went out during our stay twice. One time was during the middle of a shower in the most inconvenient time. There are hardly any amenities. Only toilet paper, 2 cups, mini fridge, a safe and hot water kettle. Everything else will be self provided. Daily House keeping and fresh towels are available. All and all I would not stay here again.
Stayed 5 nights in Mar 2024
Response from Vincenzo on Apr 5, 2024
Gentile Jerry,la ringraziamo per il suo feedback.Premesso che in bagno sono presenti oltre al set di asciugamani completo, gel doccia shampoo in abbondante quantità, sapone, cuffie e asciugacapelli, sarebbe stato sicuramente più corretto da parte sua se avesse anche spiegato il motivo per cui la corrente è andata via per ben 2 volte e solamente nella sua camera.Le risultava difficile dire che per ben 2 volte ha attaccato alle prese di corrente un dispositivo ad alto assorbimento e senza il necessario riduttore, rischiando di far saltare il circuito elettrico della sua camera.Il dispositivo di sicurezza presente in ciascuna camera ha evitato il peggio.La prima volta, anche se con fatica, possiamo provare a comprendere la sua disattenzione ma la seconda volta, dopo che era stato informato, no

8/10 Good

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room are very clean and the location is convenient and centrally located
Stayed 2 nights in Mar 2024
Response from Vincenzo on Apr 5, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Ihor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Vincenzo on May 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Armando

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 2 nights in Mar 2024
Response from Vincenzo on Mar 26, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Mandeep

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Vincenzo on Mar 26, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

8/10 Good

Nancy Margaret

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to all attractions. Clean and safe. Staff was helpful and accommodating. Very enjoyable stay
Stayed 9 nights in Mar 2024
Response from Vincenzo on Mar 22, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

8/10 Good

Mirlon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the place is good!!! But I suggest need to have at least one person who will get the call from outside/customer like what happened to me my flight is early than expected due to my flight schedule I know that is not the hotel fault but need costumer help we arrive around 7:30 am the checking time is 9:00 am I keep calling the phone listed and keep pressing the door bell nobody answered. That day is so so cold out we need a shelter to keep warm even the premises accomodation like a reception area but no body help us. We walk to the neighbors hotel and we saw they have receptionist at the counter 24/7. I wish this hotel do the same thing.
Stayed 3 nights in Feb 2024
Response from Vincenzo on Feb 23, 2024
gentile cliente,desideriamo puntualizzare alcune cose importanti per dar un senso alle tue parole.La struttura vicino all'Excellence Suite offre un servizio di reception 24h, ovviamente anche i prezzi sono decisamente differenti. Questo per un motivo molto semplice, i servizi si pagano.Il nostro managment ha seguito un'altra politica è offre la disponibilità del servizio di reception dalle 9 alle 18 e un numero attivo 24h per qualsiasi esigenza.E' strano pensare che tu chiamassi un numero per diverso tempo e nessuno ti rispondesse, mentre l'hotel vicino, al quale ti sei rivolto, ha ricevuto risposta alla prima chiamata.

10/10 Excellent

Tesfai

Stayed 5 nights in Feb 2024
Response from Vincenzo on Feb 20, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2024
Response from Vincenzo on Feb 19, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

KHAI

Stayed 2 nights in Feb 2024
Response from Vincenzo on Feb 13, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

8/10 Good

Zully

Liked: Cleanliness, property conditions & facilities, room comfort
Buena ubicación y limpieza
Muy limpio, entraban todos los dias a limpiar! Excelente ubicación cerca de la Fontana y caminando a otras atracciones y restaurantes. La decoración un poco rara pero es lo de menos… cómodo para pasar la noche.
Stayed 3 nights in Feb 2024
Response from Vincenzo on Feb 13, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
/
Stayed 1 night in Feb 2024
Response from Vincenzo on Feb 6, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

4/10 Poor

Carlos

They charged me taxes again when they were already included in the price
Stayed 2 nights in Jan 2024
Response from Vincenzo on Feb 6, 2024
gentile cliente,ci spiace dirtelo ma hai scritto una grande sciocchezza.In struttura ti è stata fatta pagare la tassa di soggiorno, che non è mai inclusa nella tariffa della camera.La tassa di soggiorno si paga in base al numero degli occupanti e alla loro età, che possono essere verificati solo al momento del check in e non prima

10/10 Excellent

Lauren Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from vincenzo on Feb 1, 2024
dear guest,thanks for your feedback and your stay.regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Vincenzo on Jan 31, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Location is very good; the best part is the staff excellence. Kevin you are the best. The service was excellent.
Stayed 3 nights in Jan 2024
Response from Vincenzo on Jan 31, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

8/10 Good

Manrong

Traveled with family
Great location and nice staff. Kevin is very professional and helpful!
Stayed 7 nights in Dec 2023
Response from Vincenzo on Jan 31, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Mary Ji Yeon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. We will definitely come back. Recommend to do a check-in during the reception hours.
Stayed 5 nights in Dec 2023
Response from vincenzo on Jan 31, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Place was amazing, a lot of dining places al around, night are awesome, staff is great. Would totally go again on my next visit to Rome!
Stayed 2 nights in Oct 2023
Response from Vincenzo on Jan 31, 2024
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Central location. Staff very helpful. Would stay again.
Stayed 2 nights in Dec 2023
Response from Vincenzo on Dec 5, 2023
Dear guest,thank you for your feedback and your stay at the Excellence Suite.We hope to see you againRegards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Vincenzo on Nov 30, 2023
dear guest,we thank you very much for your stay and your feedbackregards