We had a difficult time at check in as we walked up several flights of stairs to get to our room to find out we didn't get the king bed we requested, but 2 small doubles. My husband went to change rooms and they put us on the main floor when we paid for an upgrade for an ocean view room, so back he went to change the room again. There are no king beds in the category we booked even though they say there is. There are not enough loungers at the beach and they are the hard plastic ones which are not comfortable at all. We were supposed to have reservartions for a la carte dining both nights, however, there was no a la carte open the first night. I was supposed to have received a birthday cake, but never received it. You cannot get a mojito at any of the bars and the mixed drinks are so sweet you can't even drink them. The pillows on the bed were too hard and too big to sleep comfortably. The staff were attentive and friendly, but we would not return as there are just too many negatives.