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Reviews of Best Western Doswell Hotel

2 out of 5
Best Western Doswell Hotel
16220 International St, Doswell, VA

Reviews

7.0

Good

Rating 10 - Excellent. 0 out of 6 reviews" "
Rating 8 - Good. 3 out of 6 reviews" "
Rating 6 - Okay. 3 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 0 out of 6 reviews" "

8.8/10

Cleanliness

7.8/10

Staff & service

4.0/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Yasmin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello Yasmin,We're glad to hear that you found our hotel to be clean during your stay. Our housekeeping team works hard to provide a comfortable environment for all our guests. If you have any other feedback or suggestions, please feel free to contact us. Thank you for sharing your experience with us!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good Location for King's Dominion
This hotel was fine for our stay at King's Dominion. Complaints: I could throw a rock and hit the railroad tracks from our room window. Long freight train came through in the middle of the night and our dogs were terrified. Other than that a few short trains was all that came by during our two nights there. AC did not work the first night. Asked for help at front desk and it worked to an acceptible level the second night. Overall, the hotel looks great as it is newly renovated. The dark out shades are nice. The roller coaster art is fun. The staff were kind. My son and husband liked the breakfast, which was offered at the hotel next door. I will say that this is showing up as a pet friendly hotel, but they are working to change that, so be careful if you book with pets. We were allowed to stay with ours because we had a reservation from this site which at that time said it was Pet Friendly. You can't beat how close it is to King's Dominion. We could have walked there and certainly would have if we didn't have free parking. Overall - we would probably consider staying there again. I would just check the air conditioner before bed and ask for a room facing away from the railroad tracks.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 12, 2024
Dear Guest,Thank you for your detailed feedback about your recent stay at our hotel near King's Dominion. We appreciate your compliments on our newly renovated hotel, artwork, and friendly staff. We have noted your concerns about the proximity to the railroad tracks and the air conditioning, and will address these accordingly. We are glad to hear that your son and husband enjoyed the breakfast at the neighboring hotel. We hope to welcome you back in the future for another enjoyable stay, and we recommend checking with us directly for the most up-to-date policies regarding pets.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Jennifer, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 Okay

Helene

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Still carpet in the room also the window blind was broken out of the track and no cord to close. No breakfast only coffee and tea
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Helene, We appreciate your feedback and apologize for any inconvenience caused during your stay. Please feel free to reach out to management directly to address these concerns further. Your comments help us to improve our services for future guests.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We must move to the another hotel for the breakfast.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Dear Guest, We regret to hear about the inconvenience during your stay. Your feedback is valuable to us as we continually strive to improve our services for all guests. We recommend reaching out to our management team directly to address any concerns and provide further assistance.

6/10 Okay

VENEET

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello VENEET, We appreciate you choosing our hotel for your stay. Should you have any feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.