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Reviews of Hotel Reykjavík Grand

4 out of 5
Hotel Reykjavík Grand
Sigtun 28, Reykjavik

Reviews

8.8

Excellent

Rating 10 - Excellent. 576 out of 1001 reviews" "
Rating 8 - Good. 308 out of 1001 reviews" "
Rating 6 - Okay. 68 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Zayd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

8/10 Good

mariko lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well run, clean and the room was very clean and spacious. I appreciated the bathtub in the bathroom. The breakfast buffet was excellent and the staff at the front desk were helpful.
Stayed 3 nights in May 2024
Response from Bartek, FDM on May 17, 2024
Dear mariko lynne,Thank you for your positive review! I'm delighted to hear that you found our property well-run, clean, and spacious. It's great to know you enjoyed the bathtub in the bathroom and our excellent breakfast buffet. We're also pleased that our front desk staff were helpful during your stay.We hope to welcome you back soon!

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephen

Liked: Property conditions & facilities
Our trip was great and only made greater by Olga’s excellent customer service. She went above and beyond and very professional.
Stayed 5 nights in Apr 2024
Response from Bartek, FDM on May 17, 2024
Dear Stephen,Thank you for your wonderful feedback! I'm thrilled to hear that Olga's excellent customer service made your trip even better. We are proud to have her on our team and will make sure to pass along your kind words.We look forward to welcoming you back on your next visit.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very nice. Room was quiet and clean. We were able to hop on scooters and tour the city easily from the hotel.
Stayed 1 night in Apr 2024
Response from Bartek, FDM on May 17, 2024
Dear Tiffany,Thank you for your kind review! I'm pleased to hear that you found our staff nice and your room quiet and clean. It's great that you were able to explore the city easily with the scooters.We look forward to welcoming you back in the future.

8/10 Good

KRYSTLE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room itself seemed a little outdated and the beds weren’t the most comfortable but overall the hotel was very nice and had a big parking lot that was easy to park.
Stayed 3 nights in Apr 2024
Response from Bartek, FDM on May 17, 2024
Dear KRYSTLE,Thank you for your feedback. I'm glad you found our hotel nice and appreciated the easy parking. I apologize for the discomfort you experienced with the beds and the room feeling outdated. We are continually working to improve our facilities and will take your comments into consideration.We hope to have the opportunity to provide you with an even better stay next time.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience at the hotel walkable distance to city center
Stayed 4 nights in Mar 2024

8/10 Good

Kris

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Aruna

Stayed 6 nights in Mar 2024

8/10 Good

Balraj

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in this hotel for 3 days. We visited during Christmas time and it was well decorated. The room and hotel was clean. Daily cleaning/housekeeping service. Restaurant bit over priced

10/10 Excellent

Gelma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Leanne

Stayed 2 nights in Jan 2024

10/10 Excellent

Taher

Liked: Property conditions & facilities, room comfort
Grand hotel
Excellent place to stay, amazing staff, very friendly and professional
Stayed 1 night in Jan 2024

8/10 Good

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like the hotel. Bar was well stocked and the restaurant food was really good. Good variety and great quality. Breakfast choice was also really good, catering for most tastes. Room was clean and comfortable. A bit of street noise but not too bad. Only minor draw back was how cold the reception gets - This is where the bar seating is. When people are constantly in and out, it does get cold.
Stayed 4 nights in Dec 2023

10/10 Excellent

adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Gerorge, Sherborn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near where the friends I visit live. I have always been quite happy with the Grand Hotel.
Stayed 3 nights in Dec 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern clean-cut hotel
The highlight of our visit was undoubtedly the junior suite, offering stunning city views. Its clean, contemporary design was immediately inviting. The room's spacious layout, the comfort of the bed, and the ample bathroom space impressed us, though the shower could have been more sizeable. The lobby's impressive scale, combined with the concierge's genuine warmth, made a memorable impact, and the reception staff adequately fulfilled our needs. The hotel, situated a bit away from the town center, was conveniently accessible by car. A notable drawback was the intense whistling of the wind during a winter storm, which disturbed our peace for a night. Better communication regarding housekeeping service pre-orders would have been appreciated, as would the convenience of bedside USB chargers. In conclusion, the hotel captures the city's modern essence, offering contemporary comforts while missing traditional elements. Its quality and service overall met our high expectations.
Stayed 6 nights in Dec 2023

10/10 Excellent

Eileen, Vernon Hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby. Delicious food at the restaurant.
Stayed 7 nights in Dec 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely and the staff are very friendly and professional. The Spa facilities are quite limited and very expensive. The breakfast choices are very good and the food in the restaurant is very nice. It's a good 30 minute walk to the centre of the city.
Stayed 4 nights in Dec 2023

10/10 Excellent

Haraldur Gunnar

Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Stayed 1 night in Dec 2023

10/10 Excellent

Daniela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast buffet was amazing, very clean, refurbishing all around was modern and new. Will definitely book it in the future
Stayed 3 nights in Nov 2023

8/10 Good

Chloe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I had a great time at Hotel Reykjavik Grand. The hotel looks really nice, has great facilities. Richard on the front desk was really nice and very helpful - he even gave us a heads up on whether the Northern Lights would likely appear during our stay which was really great. We were able to book transport to the airport which is great considering Iceland doesn't use Uber, there's also tour packages etc. you can get from the reception desk too which is very convenient. The only minor thing that we didn't like about the hotel was the shower - because there isn't a shower screen (just the curtain) the water would sometimes leak out on to the floor but otherwise no complaints.
Stayed 3 nights in Nov 2023

10/10 Excellent

Tanara

Stayed 3 nights in Nov 2023

8/10 Good

Annalisa

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

WEI KEONG

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly & helpful staff.
Stayed 1 night in Oct 2023

8/10 Good

Sheldon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay for a last night in Iceland!
The jet hot tub was not working and we were offered dinner instead, which was nice. But still, my room rate included the hot tub. I hope it’s fixed in room 945. I wrote an earlier review, which I retract. I misunderstood the reception agent. My apologies.
Stayed 1 night in Oct 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Bartek on Oct 17, 2023
Thank you for the 5-star rating, Monica!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was quick and easy. The gentleman who helped us was one of the friendliest we met on our trip. The room was clean and stylish. We took a nap and woke up too late to get food anywhere else, but they have quick cooler food in the lobby so we didn't starve. The breakfast was very good by hotel breakfast buffet standards. Close enough to everything else in the city that you can walk or take a scooter anywhere you want to visit, and the parking is right off the main road so navigating to and from is simple. Would be happy to stay here again anytime in the future. Should note if you have an atrium room it can be noisy unless you close the vent windows.
Stayed 1 night in Sep 2023
Response from Bartek on Oct 16, 2023
Dear Sarah, Thank you for your review! We are delighted that you enjoyed your stay with us. We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Vishali

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay! Loved the friendly staff
Stayed 6 nights in Sep 2023
Response from Bartek on Oct 16, 2023
Thank you for your feedback!

4/10 Poor

Faramarz

Disliked: Property conditions & facilities
Very rude and condescending attendance who did not want to help and kept putting us off we asked for early check in there was no activity in the front desk area but she kept saying check back later when we asked another attendant that we wanted to talk to a manager then we got our room right away
Stayed 1 night in Sep 2023
Response from Bartek on Oct 16, 2023
Dear Faramarz,Thank you for your review.We understand that you may need to check-in early, however, it may not always be possible for us to accommodate such requests. We may need some time to reorganize our arrival list to ensure that your room is ready. We apologize for any inconvenience caused by one of our colleagues who could not find you a room that would be ready earlier. But we're glad that our shift manager was able to accommodate your request. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

BRUCE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dining room. Our room was perfectly located.
Stayed 3 nights in Sep 2023
Response from Kinga on Sep 16, 2023
Thank you for taking the time to rate your recent stay at our hotel. Your positive feedback is greatly appreciated and motivates us to continue providing exceptional experiences to our guests. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

John and Heather

Stayed 8 nights in Aug 2023
Response from Kinga on Sep 16, 2023
Thank you for taking the time to rate your recent stay at our hotel. Your positive feedback is greatly appreciated and motivates us to continue providing exceptional experiences to our guests. We hope to have the pleasure of welcoming you back soon.

8/10 Good

Janet

Traveled with partner
Liked: Cleanliness, staff & service
We did not get the walk-in shower we requested twice due to a handicap. Tub was very slippery, resulting in an injury. For others the hotel would be fine, but be aware there is no A/C or ventilation in the older section. Request a fan!
Stayed 4 nights in Aug 2023
Response from Kinga on Sep 16, 2023
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused due to the unavailability of the walk-in shower that was requested. Due to a limited number of accessible rooms, we were not able to provide it at the time. We understand how important it is to have a comfortable and safe stay, especially for those with special needs.Regarding the lack of A/C or ventilation in the older section, we would like to inform you that this is a common issue in Iceland. As a result, we provide fans upon request to ensure our guests are as comfortable as possible during their stay. We apologize for any inconvenience this may have caused.We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

bernadette

Stayed 1 night in Sep 2023
Response from Bartek on Oct 16, 2023
Thank you for the rating!

8/10 Good

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First Class Property. Great front desk and nice bar area. Very limited menu in dining room and few places nearby to eat
Stayed 3 nights in Sep 2023
Response from Kinga on Sep 10, 2023
Thank you for your feedback! We appreciate your positive comments about our front desk and bar. We apologize for any inconvenience caused by our limited dining room menu. We value your input and will consider it for future improvements. Thank you for choosing our property and we hope to welcome you back.

8/10 Good

Thomas Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay and the room was nice. We did have issues with the shower making a mess with water all over the floor. There were no wash cloths in the room either.
Stayed 3 nights in Aug 2023
Response from Kinga on Sep 10, 2023
Thank you for your feedback! I'm glad you enjoyed your stay and found the room nice. I apologize for the shower issue and the absence of wash cloths. I will pass on your comments to management to address these concerns and improve the experience for future guests.

10/10 Excellent

joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful
Stayed 1 night in Aug 2023
Response from Kinga on Sep 10, 2023
Hello! Thank you for the 5 star rating!

10/10 Excellent

James

Stayed 1 night in Aug 2023
Response from Kinga on Sep 10, 2023
Hello! Thank you for the 10 star rating!

10/10 Excellent

Lorna

Stayed 1 night in Aug 2023
Response from Kinga on Sep 10, 2023
Hello! Thank you for the 10 star rating!

10/10 Excellent

Larry

Stayed 1 night in Aug 2023
Response from Kinga on Sep 16, 2023
Thank you for taking the time to rate your recent stay at our hotel. Your positive feedback is greatly appreciated and motivates us to continue providing exceptional experiences to our guests. We hope to have the pleasure of welcoming you back soon.

4/10 Poor

James

Traveled with family
Disliked: Amenities, property conditions & facilities
Check-in was chaos - everyone told rooms would be available at 3 pm but some were available as early as 11 am thru 4 pm! Wait service in resturant for dinner was very bad. Manager comped desert but experience was negative. Some food items such as “fresh” fruit at breakfast were no longer appropriate to serve and perhaps dangerous. Bathroom hairdryer did not work, no conditioner in room or bath soap in shower. For an “upgraded” room it was certainly a disappointment.
Stayed 1 night in Aug 2023
Response from Bartek on Aug 29, 2023
Dear James,Thank you for sharing your feedback.Indeed check-in sometimes can be pretty busy, especially when our check-in starts at 3 p.m. and we have guests arriving early in the morning without booking a night before and without plans to spend the day. We are sorry that you had to experience this.We of course advise everyone that our rooms are guaranteed to be ready for you from 3 pm, however, if the room will be prepared before and we can give you keys earlier - we will of course try to do that - let u know if you think it is a wrong choice :)Our rooms have basic amenities of body lotion, shower gel and hair conditioner - some of the items are in bigger dispensers on the wall while some are in smaller packages by the sink. I'm sorry if some items were missing - this definitely will be noted to our Housekeeping, same as the situation with fruits in the breakfast area. I know that all fruits are cut just before they are put outside, and since our breakfast is open for 3h30m - we will maybe need to check with our grocery supplier to make sure all is in order.I just hope you will be able to visit us again!

10/10 Excellent

Cathy

Stayed 1 night in Aug 2023
Response from Kinga on Sep 16, 2023
Thank you for taking the time to rate your recent stay at our hotel. Your positive feedback is greatly appreciated and motivates us to continue providing exceptional experiences to our guests. We hope to have the pleasure of welcoming you back soon.

6/10 Okay

Russell, The Woodlands

Liked: Staff & service
Hotel reception was great and very friendly. Had issues with the expensive breakfast buffet. Over all rooms a little worn and need to be redone.
Stayed 1 night in Aug 2023
Response from Bartek on Aug 29, 2023
Dear Russell,Thank you for your feedback! I'm happy that you enjoyed interactions with our front desk - and I would like to hear more about the issues with our breakfast if you will have a moment.See you again someday!

10/10 Excellent

Edward

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Aug 2023
Response from Bartek on Aug 29, 2023
Nice!

10/10 Excellent

Amita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very nice!! The front desk needs to be little friendly
Stayed 2 nights in Aug 2023
Response from Bartek on Aug 29, 2023
Hi Amita!Thank you for the feedback!

8/10 Good

harinder

Very noisy at night
Stayed 6 nights in Aug 2023
Response from Bartek on Aug 29, 2023
Hello,I would love to hear more about the noise situation - Let us know if there were any disturbances.