2/10 Terrible
Debbie
Traveled with partner
May 6, 2024
Liked: Cleanliness
Disliked: Staff & service
We booked a Jr Suite for 2 nights. They did not honor our booking the first night. Gave us a tiny room and $50 euro refund.
Was told we could also have a complimentary bottle or red wine. Our silver status said we would get this benefit anyway.
The lady I dealt with said she would be back at 7AM to get it straightened out.We had our welcome drink but the large lady said we could not have the bottle of red wine as promised so we reluctantly took the white. I asked for ice and she said they had no ice.Of course, she wasn’t there. A gentlemen had our bags moved and we were in our suite by noon.
Went for the 2 nd welcome drink as promised, the large lady accused me of trying to sneak a second drink. She was rude but gave us one. Again no ice. I asked the younger man about ice, he said sure we have it, ask receptionist, The large lady said no ice.
Sorry, I can’t recommend this hotel. The large lady needs an attitude adjustment..
Debbie
Stayed 2 nights in May 2024