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Reviews of Nutfield Priory Hotel And Spa

4 out of 5
Nutfield Priory Hotel And Spa
Nutfield Road, Nutfield, Redhill, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 197 out of 354 reviews" "
Rating 8 - Good. 103 out of 354 reviews" "
Rating 6 - Okay. 32 out of 354 reviews" "
Rating 4 - Poor. 14 out of 354 reviews" "
Rating 2 - Terrible. 8 out of 354 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Esirigho

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 1 night in Mar 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, classy hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff beautiful surroundings highly recommended
Stayed 1 night in Mar 2024

10/10 Excellent

PAMELA, Winter Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

mrs helen l

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, going the extra mile to be helpful and accommodating. Special shout out for Ben on front of house, superb service!
Stayed 1 night in Feb 2024
Response from GM on Feb 25, 2024
Dear Mrs Helen I, Thank you for the lovely comments in regards to our staff, but in particular Ben. He was thrilled to read your feedback.Please do come back and visit us again in the not so-distant future.Warm Regards,Richard StoreyGeneral Manager

10/10 Excellent

Catherine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building, faultless staff, excellent food and drinks. Thank you so much!
Stayed 1 night in Feb 2024
Response from GM on Feb 25, 2024
Dear Catherine,thank you for taking the time to submit your feedback. I am pleased to read that you enjoyed the building, the staff, food and drinks. Please come back and visit us soon again. Warm Regards,Richard Storey General Manager

10/10 Excellent

Paul

Stayed 1 night in Jan 2024
Response from Richard on Jan 24, 2024
Dear Paul,thank you for taking the time to submit 5/5 rating. I am pleased to know that your visit was flawless.Please come back and visit us soon again. Warm Regards,Richard StoreyGeneral Manager

10/10 Excellent

steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday party with friends
Great meal with friends in a private room excellent service through the night thank you to all the staff
Stayed 1 night in Dec 2023

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Hotel is lovely and clean, food was amazing and service is very attentive. From my prospective the only down side is to get to the spa you have to leave the hotel which, when it’s raining isn’t so great. But 100% would recommend.
Stayed 1 night in Nov 2023

10/10 Excellent

Moira L., Rickmansworth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place with lovely people
Stayed 1 night in Oct 2023
Response from Richard on Nov 9, 2023
Dear Moira L,Thank you for your kind words and fabulous rating. Please come and visit us soon again. Warm RegardsRichard StoreyGeneral Manager

10/10 Excellent

Kathleen

Stayed 2 nights in Oct 2023
Response from Richard on Nov 9, 2023
Dear Kathleen,Thank you for the fabulous rating. Please do come back and visit us again. Warm Regards,Richard Storey,General Manager

2/10 Terrible

Vahid

Disliked: Staff & service, property conditions & facilities, room comfort
Doenst worth it
We stayed for a night as our flight delayed. We checked in around 8 pm, the lady working there was not happy and helpful at all. Pointing me to the exit door in the car park to get to my room! When I asked we have two heavy luggages, she still insists that’s the shortest way to get to our room. We paid £400 for a night! The breakfast is minimum; the buffet was empty and they had short of staff! It’s a shame because the building has some characters and beautiful garden!
Stayed 1 night in Sep 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Richard Storey on Aug 22, 2023
Dear Derek, Thank you very much for taking your time to share your feedback with us. I am delighted that your stay was worthy of near-perfect scores and I have shared these very positive ratings with all of the team here .Thank you once again for your kind help. I do hope we can look forward to welcoming you back to Nutfield Priory in the not-too-distant future.Warm regardsRichard StoreyGeneral Manager

10/10 Excellent

Sally, Epsom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing!!! The service in the restaurant was superb. The Chef made us a special dessert to celebrate our 30th Wedding Anniversary.
Stayed 1 night in Jul 2023
Response from Richard on Aug 6, 2023
Dear Sally,thank you for taking the time to post your review. Alec our Head Chef is very pleased to read that you enjoyed the food. I hope you had a memorable 30th Wedding anniversary with us.Please do come back and visit us again.Warm RegardsRichard StoreyGeneral Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service. Cant wait to go back and recommend to friends.
Stayed 1 night in Jul 2023
Response from Richard Storey, General Manager on Jul 16, 2023
Dear Guest, Thank you for taking the time to submit the fabulous rating and kind comment. Please come back and visit us again.Warm RegardsRichard Storey

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nutfield Priory Hotel And Spa was a marvelous place to stay and to experience! My wife and I were on our honeymoon and would stay here on future trips! Nutfield was extremely convenient just outside of Redhill. Though it was just a short distance away, it truly felt as an exclusive retreat once you reached the property! The staff were so welcoming and knowledgeable! Additionally, the dinner service was fantastic!
Stayed 1 night in Mar 2023

10/10 Excellent

David

Stayed 1 night in Mar 2023

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Neldes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was just ok but the property was fantastic and the front desk staff and room service as well. The restaurant staff was just average as we were directed to eat there and then we were not allowed as it was New Year’s Day and they had meals already assigned.

10/10 Excellent

vincent

Stayed 1 night in Dec 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service
Staff excellent. Hotel in general very good
Stayed 1 night in Dec 2022

10/10 Excellent

steven

Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night stay
A lovely night stay, I just wished we'd stayed longer. Staff were amazing very helpful and happy. The food in the restaurant was fabulous and catered for coeliac and lactose free. The rooms were comfortable and the whole atmosphere was relaxing
Stayed 1 night in Nov 2022

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An extraordinary building that is being lovingly maintained for the enjoyment of guests. Modern health club and pool facilities are well separated from the historic part of the building. Staff are exceptionally welcoming and friendly. Guest facilities are exemplary.
Stayed 1 night in Oct 2022

10/10 Excellent

Jennifer

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Darren

Stayed 1 night in Sep 2022

10/10 Excellent

Julian

Stayed 3 nights in Sep 2022

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

10/10 Excellent

Nathaniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were extremely lovely and its a very welcoming place
Stayed 2 nights in Aug 2022

8/10 Good

Paul

Stayed 2 nights in Aug 2022

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel and staff - the staff really make this a fantastic place to stay. It's quiet with a beautiful view and nothing is too much trouble for the staff. I would highly recommend staying here I loved it !
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Parviz, Pennington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Attentive staff.
Stayed 1 night in Jun 2022

8/10 Good

ROBERT J

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Robert J
Really enjoyed our stay. The hotel is superb with tremendous well kept grounds. Sitting on the terrace in the evening looking out over the grounds and across to Redhill air field is so relaxing. Spa facilities really good though slightly longer swim times for children would be welcomed. Food and bar services top notch with all staff totally customer focused. Terrific weekend break to recharge the batteries!
Stayed 2 nights in Jun 2022

6/10 Okay

Cristiane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is wonderful and extremely exquisite. It’s literally a castle in the English countryside. Everything was ready for our arrival and even a little bit late we managed to have dinner which was great! The only downside is that they put a rolling bed for my daughter with a really really bad mattress - so thin that one could feel wood from the bed frame - and unfortunately nobody could help us with that. Breakfast included was great, just a little slow - but, if you are not in a rush just enjoy the wonderful views. The food, considered Modern English Food was extremely well prepared! Didn’t match our taste though, but no complaints here!
Stayed 1 night in Jun 2022

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a lovely stay all be it short , but the place was fab so we will return
Stayed 1 night in May 2022

10/10 Excellent

Moona

Stayed 1 night in May 2022

2/10 Terrible

James

Traveled with partner
Disliked: Staff & service, property conditions & facilities
When we arrived we were given our room key and directed to a totally different part of the hotel. We rang reception and we’re told we had gone the wrong way even though we followed the directions exactly. We were given new directions which involved several flights of stairs but when we arrived at our room, the key card did not work. We rang reception and had to insist they bring us a new key card. Breakfast choice was very restricted and the service was atrocious-the tea was so weak it looked and tasted like water and it arrived with some toast before we even had cereal! Toast entirely cold by the time we ate our hot breakfast. Also the glass of orange juice we requested was only half full on both mornings and there was no staff around to request a refill. The hot breakfast was just ok but again was so small in quantity, twice as much would have been normal in any other hotel we have ever stayed at. The room itself was relatively clean but the bed was the smallest bed we have slept in in over 40 years. The overall impression was that the hotel is very very overpriced at £ 400 per night and at that price we’d have expected a much better room, a bed large enough for 2 people and definitely a proper full breakfast. Also our tv didn’t work It seemed that serving as little as possible to maximise profits were the main and really only motive behind providing breakfast. The worst hotel experience we’ve ever had and if I could give it a minus rating I would. Extremely disappointed
Stayed 2 nights in May 2022

10/10 Excellent

Simon

Stayed 1 night in Mar 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will go again
I will definitely be staying here again. Rooms are great, clean, bathrooms are good, breakfast was tasty, parking and access was easy. It definitely has an an old mansion house feel versus a modern sleek hotel feel. It just about justifies its price though could make some slight improvements which maybe better next time anyway! For example, for room service, a cappuccino and flat white were exactly the same despite us reordering (and both were poor -the capsule coffee machine in the room made better coffee) The pillows are not right - that could be a personal taste. And we had a full on speaker system blasting club music from 7am somewhere in the hotel.
Stayed 1 night in Mar 2022
Response from Russell Lines on Mar 8, 2022
Many thanks indeed for your review. We are delighted that you enjoyed your experience with us and that you will be returning. We very much appreciate your balanced comments and I will be sure to review them with the team, so we can make any required improvements. Please accept my apologies for the shortfalls mentioned, but I am pleased that overall your stay was positive. We look forward to welcoming you back soon. Very best wishes

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property
Beautiful property and comfortable bed. Hotel, restaurant and gym staff were friendly and efficient. The hotel does not seem to be very eco-friendly though.
Confie bed, but why put those dirty cushions and throw on top of the clean bed linen?
A meal with more than one view as the restaurant is as beautiful as the view outside.
Stayed 1 night in Jan 2022

10/10 Excellent

Ben

Stayed 2 nights in Jan 2022

10/10 Excellent

Kate, London

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, lovely health club facilities, great room. Helpful staff.
Stayed 1 night in Jan 2022