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Reviews of Staybridge Suites Durham/Chapel Hill, an IHG Hotel

3 out of 5
Staybridge Suites Durham/Chapel Hill, an IHG Hotel
3704 Mount Moriah Rd, Durham, NC

Reviews

8.4

Very Good

Rating 10 - Excellent. 260 out of 470 reviews" "
Rating 8 - Good. 119 out of 470 reviews" "
Rating 6 - Okay. 37 out of 470 reviews" "
Rating 4 - Poor. 33 out of 470 reviews" "
Rating 2 - Terrible. 21 out of 470 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
The property was quiet and tucked back from the highway tho remained convenient. While I appreciate the large bed I am short in height and it was difficult to get in and out of the bed.
Stayed 1 night in Apr 2024

4/10 Poor

Alison

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not cancel this booking with you . I made it by.mistake. It's a bad place right now. Staff was leaving. No linens. Regula did NOT STAY there but was forced to pay by Expedia. Dangerous currently.
Stayed 3 nights in Nov 2023
Response from GM on Apr 23, 2024
Ms. Alison,I do apologize for you not being able to cancel this reservation. It clearly states when you can cancel a booking without any penalty. This occasionally happens when you book through a 3rd party. We aren't able to assist you in these instances. I apologize that you didn't have a good experience. We have made some changes to our staff to ensure that each guest receives the best customer service as possible.I hope the next time you are in the area; you will give us another chance. Sincerely,Management

10/10 Excellent

Kendria P

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Thank you for your great review! We strive to make each guests' stay memorable and we are so glad that you have great things to say about our property. I hope that the next time you are in the area you will choose to stay with us again!Sincerely,Management

10/10 Excellent

Melissa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice economical hotel in great location
Stayed 3 nights in Apr 2024
Response from GM on Apr 15, 2024
Melissa,Thank you for taking time and giving us your feedback on your recent stay. I am thrilled that you had a wonderful experience. Please remember the next time you are in the area, you will choose us again.Sincerely,Management

4/10 Poor

Laretha

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked a 2-bedroom suite and was given a 1 room suite but not told that at checkin. They didn’t have a 2 bedroom suite available so we switched the second night. I called for a late checkout and was told 12:30 then got a call at 11:30 saying they don’t have a late checkout and we needed to be out. Obviously we couldn’t be out by 11. They called multiple times to get us out.
Stayed 2 nights in Mar 2024
Response from GM on Mar 25, 2024
We always try and honor what the guest has booked. Unfortunately we had a big lacrosse team in and they took more rooms than originally booked. I apologize for your experience this stay! We always strive to provide the best service and I will be having a conversation with my team so we do better in the future.Sincerely,Management

4/10 Poor

Wallace

Stayed 3 nights in Mar 2024
Response from GM on Apr 15, 2024
Thank you for taking the time to give us feedback on your recent stay. I apologize that your stay wasn't as you expected. This must be a one off for us as we try to ensure that each stay is amazing! We hope that if you are in the area again you will give us another chance.Sincerely,Management

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Apr 15, 2024
Thomas,Thank you for your feedback on your recent stay. Feedback is so important to help us grow and do better. We hope the next time you are in the area you will choose to stay with the Staybridge Suites Durham again.Sincerely,Management

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
From check in to check out our stay was perfect. Dinner offered when we arrived and a great breakfast before we left. Will definitely stay again when our next visit to Duke comes up.
Stayed 1 night in Feb 2024
Response from GM on Feb 15, 2024
Thank you so much for the great review! We take pride in making every guest feel appreciated and like it's their home away from home.I hope that when you need to come back you will book with us once again.Sincerely,Nicole BrayGeneral Manager

2/10 Terrible

John

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Charged twice !!! After paying in cash, then card!
Charged multiple times on incidentals card after payment was already made in cash. Card was ran a total of 6 times for different amounts every time. 3 of which were amounts that exceeded $500. Card should of never been ran for any amount.
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Beatriz

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Joshua

Stayed 4 nights in Jan 2024

10/10 Excellent

Jamaika

Stayed 1 night in Dec 2023

2/10 Terrible

Terrance

Stayed 1 night in Dec 2023

10/10 Excellent

cesar e

Stayed 1 night in Dec 2023

8/10 Good

Kimberly

Liked: Staff & service, property conditions & facilities
The beds were comfortable and the bathroom was clean. Somw of the lights needed some attention but over a good place to stay
Stayed 1 night in Nov 2023

8/10 Good

Sheconna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the rooms had a kitchenette. The bed was very comfortable. The breakfast buffet was good. The room was clean.
Stayed 4 nights in Nov 2023

10/10 Excellent

Annamelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff and spacious room. Very comfortable home base. Had a strong smell of detergent that made me think that the carpets must have been recently shampooed.
Stayed 1 night in Nov 2023

10/10 Excellent

Dominik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Likes: The ladies at the front desk were very personable and helpful during our evening checkin and morning checkout. It felt like they genuinely cared whether you had a good stay. The shower water pressure was outstanding! And finally, the beds were so comfortable. The only ris that there are no ice machines anywhere in the building (nor are there any soda machines). The only access to a cold beverage is a 20 ounce bottle for $3.
Stayed 1 night in Oct 2023

8/10 Good

robin

Liked: Staff & service, property conditions & facilities
All good
Stayed 1 night in Oct 2023

10/10 Excellent

colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Amanda, Pearisburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Do you get what you pay for
Overall, the hotel is a decent value for the money. But since it's a mid-range hotel, everything about it was mid-range. It's an older building, and the hallways smell weird. Some of the furniture in the room was really disgusting, and I didn't even want to set anything down on it. The breakfast was the typical free breakfast. Adequate and expected.
Stayed 1 night in Sep 2023

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is designed as a residence facility with a suite outfitted with kitchen, microwave and frig/freezer. Not what I needed but that's the way it came. BUT neither TV worked satisfactorily. One LG had a flickering screen, only intermittently viewable; the other only would give access to music channels. I got my Roku to work with the second one. I notified front desk for their information, but didn't want the hassle of a fix.
Stayed 1 night in Sep 2023

10/10 Excellent

Tamarah

Stayed 1 night in Sep 2023

10/10 Excellent

Stacey

Stayed 6 nights in Jul 2023

10/10 Excellent

Stacey

Stayed 2 nights in Jul 2023

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodating staff
Stayed 1 night in Aug 2023

8/10 Good

bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Mario Paredes on Jul 7, 2023
Thank You

6/10 Okay

Will

Stayed 5 nights in Jun 2023
Response from Mario P on Jul 7, 2023
Thank You

10/10 Excellent

Rachelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded our expectations!
We were very happy with our stay here. Was only for one quick night with our family if 6 but we now know to look for Staybridge in our future travels. Having the 2 separate bedrooms and 2 separate full baths was awesome! A full kitchen and living room was exceptional. The beds were comfortable and the breakfast was outstanding! Rarely does one find bacon at the free breakfast but this hotel had bacon and even omelets. My husband talked about this hotel for a couple days! Lol. We will certainly be staying at Staybridge suites from now on when available. Thank you for going above and beyond as a hotel.
Stayed 1 night in Jun 2023
Response from Mario P on Jul 7, 2023
Thank You

10/10 Excellent

Penny

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed all the space in the rooms . Breakfast was real good too !
Stayed 1 night in Jun 2023
Response from Mario P on Jun 20, 2023
Thank You

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meet my expectations
I was very impressed with this hotel! All staff I encountered was friendly & smiling, breakfast bar was better than most, rooms was clean & loved that I was able to cook. This will be my go to spot when I’m in town!
Stayed 1 night in Jun 2023
Response from Mario P on Jun 20, 2023
Thank You

8/10 Good

Miguel

Stayed 2 nights in Apr 2023
Response from Mario P on May 4, 2023
Thank you

8/10 Good

Tamara J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out. Plenty of time to grab breakfast.
Stayed 3 nights in Mar 2023
Response from Mario P on May 4, 2023
Thank You

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was perfect for our weekend. I loved that there was a separate kitchen area. The beds were comfortable and the room was clean. I also loved the breakfast served downstair - was definitely a life/time save! Also there are so many shops and other restaurants in the area. Will definitely come back and recommend this property.
Stayed 3 nights in Mar 2023
Response from Mario P on May 4, 2023
Thank You

10/10 Excellent

Renald

Stayed 1 night in Mar 2023
Response from Mario P on May 4, 2023
Thank you

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Mario P on Apr 3, 2023
Thank you

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Mario P on Mar 13, 2023
Thank You

4/10 Poor

Nicole, Charlotte

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Rm 226 needs to be cleaned. Horrible smell inside (mildew /musty). Stains all over the yellow chairs. Tub was clogged in the king bedroom and tiolet kept flushing on its own. No hand soap in the bathrooms. Cigarette burns in the drapes. Only stayed one night and that was to many. Staffed snaked the tub and took out a large mound of hair. Breakfast was good though.
Stayed 1 night in Feb 2023
Response from Mario P on Mar 1, 2023
Thank You for the feedback

10/10 Excellent

Camille

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Mario P on Feb 28, 2023
Thank You for your feedback

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Mario P on Mar 13, 2023
Thank You

2/10 Terrible

shante

Stayed 2 nights in Jan 2023
Response from Mario P on Feb 27, 2023
Thank You

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Mario P on Feb 27, 2023
Thank You

6/10 Okay

Tia