Seasonal outdoor pool

Reviews of HYATT house Raleigh Durham Airport

3 out of 5
HYATT house Raleigh Durham Airport
10962 Chapel Hill Road, Morrisville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 609 out of 1002 reviews" "
Rating 8 - Good. 231 out of 1002 reviews" "
Rating 6 - Okay. 82 out of 1002 reviews" "
Rating 4 - Poor. 41 out of 1002 reviews" "
Rating 2 - Terrible. 39 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kathleen, Wayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is avaliable but costs $10 per day. Ours was comped since our room wasn't ready an hour after check in time. We were alsi upgraded which was good except I didn't want my sister to have to sleep on a pull out couch. The tvs hace Chromecast which was an excellent addition. AC came and went. We didn't complain since we didn't want to have engineers in the room. Housekeeping yelled up and down the hall to each other. Bathroom was not equipped with a fan. Many small things wrong.
Stayed 3 nights in May 2024
Response from Customer Service on May 20, 2024
Kathleen, thank you for sharing your experience. It's great to know you appreciated the Chromecast feature in the TVs and were happy with the room upgrade. We regret that certain aspects didn't meet your expectations, like the AC and the interaction of our housekeeping team. Your feedback about the bathroom and other concerns has been noted. We hope you'll consider giving Hyatt House Raleigh Durham Airport another opportunity to provide a more seamless stay in the future.

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very good and tasty.
Stayed 2 nights in May 2024
Response from Customer Service on May 14, 2024
Caroline, we're simply delighted you enjoyed the breakfast at Hyatt House Raleigh Durham Airport. It's always a pleasure to provide delicious and satisfying meals for our guests. Please consider us for your future travels.

10/10 Excellent

Amod

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the wedding venue, so nice facility and convenient location.
Stayed 1 night in Feb 2024
Response from Customer Service on May 12, 2024
Amod, thank you for your positive comments. We're delighted Hyatt House Raleigh Durham Airport could provide a conveniently located and pleasant stay during your visit for the wedding. We hope to have the opportunity to welcome you back.

10/10 Excellent

larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. We paid for parking per the desk clerk but found out next day they do not charge for parking if you are taking part in an event (there for a wedding). Was told by clerk they would reverse charges. That was a week ago - it has not happened yet.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kevin

Stayed 2 nights in May 2024
Response from Customer Service on May 25, 2024
Kevin, thank you for your rating! The team at Hyatt House Raleigh Durham Airport is delighted you had a great experience and looks forward to welcoming you back in the future.

8/10 Good

Barron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make sure you get a code from the front desk for parking so you don’t have to pay for parking if you don’t theirs a possibility that you can get towed
Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
Barron, thank you for taking the time to share your review. At Hyatt House Raleigh Durham Airport, we aim to provide clear instructions for amenities like parking to ensure a seamless stay. Your advice is invaluable and we'll focus on enhancing communication in this area. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Sergio Eduardo

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on May 1, 2024
Sergio, thank you for your superb rating! It's wonderful to see you enjoyed your time at Hyatt House Raleigh Durham Airport. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Malachi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the mini kitchenette and also the fact that they program the tv to your name before you get there
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 30, 2024
Malachi, it's gratifying to read your appreciation for the personalized touches at Hyatt House Raleigh Durham Airport, from the pre-programmed TV to the convenience of the mini kitchenette. We aim to exceed expectations and create memorable stay experiences. See you soon on your next visit!

8/10 Good

Michele

Liked: Amenities
Close to airport, had shuttle, bar open in evenings,
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Michele, thank you for sharing your positive feedback. We're delighted to hear that you appreciated Hyatt House Raleigh Durham Airport's proximity to the airport and the convenience of our shuttle service. It's also great to know that our evening bar service added to your enjoyment. We look forward to welcoming you back in the near future.

10/10 Excellent

Tracey

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Tracey, your high rating speaks volumes about your stay at Hyatt House Raleigh Durham Airport. It's delightful to learn that we were able to provide an exceptional visit for you. Our team is eager to host you again, hoping you'll make more unforgettable memories with us.

10/10 Excellent

Mandi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, good options for breakfast, friendly staff. The area around is limited as far as stuff to do.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Mandi, it's wonderful to hear that you enjoyed your stay at Hyatt House Raleigh Durham Airport. We are elated that you found value in our cleanliness, diverse breakfast options, and the friendliness of our team members. While our location may be less bustling, it does offer a certain tranquility many appreciate. We look forward to hosting you again.

8/10 Good

Andrew

Liked: Amenities
Location and breakfast
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Andrew, it's delightful to hear that you appreciated the Hyatt House Raleigh Durham Airport's convenient location and our breakfast offerings. We hope to have another opportunity to serve you even better during your future visits.

10/10 Excellent

crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean location
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Crystal, it's wonderful to hear you enjoyed the cleanliness at Hyatt House Raleigh Durham Airport. We strive to maintain a spotless environment and we're delighted you noticed our efforts. We hope to welcome you back in the near future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The only issue I have is that they’re charging $10 to park in a general parking lot.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 6, 2024
Mark, it's great to hear that you've had a positive experience at Hyatt House Raleigh Durham Airport. We appreciate your feedback on the parking fees, as we aim to create the most accommodating environment for our guests. Your insights help us continue to improve and we look forward to welcoming you back in the future.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly as advertised. I had no issues with my room or staff
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Robert, thank you for choosing Hyatt House Raleigh Durham Airport and sharing your positive feedback. We're delighted to know the hotel met your expectations and our team members delivered excellent service. We look forward to welcoming you back on your next visit to Raleigh Durham. Safe travels!

10/10 Excellent

Joseph

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 21, 2024
Thank you for taking the time to leave this wonderful rating, Joseph! We hope to see you again soon at Hyatt House Raleigh Durham Airport so we can share yet another amazing experience!

10/10 Excellent

Amit

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 13, 2024
Thanks, Amit! It's outstanding your time at Hyatt House Raleigh Durham Airport was fantastic. We can't wait until your next visit!

10/10 Excellent

Ron

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Ron, thank you for your kind words. We're thrilled you had an enjoyable stay at Hyatt House Raleigh Durham Airport. We look forward to welcoming you back for another positive experience.

10/10 Excellent

Carol, Raleigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a great stay. The room was very spacious and had al kinds of amenities that we wish we could have stayed longer to enjoy. The only issue we had was our toilet. It kept running and when e pulled the top off it was due to an old chain/pulley combination that had broken off and the chain itself was caught under the flap allowing some of the water to go out slowly. Just when we thought it had filled up moments later it was filling back up. In the grand scheme of things, it did not disturb our stay-cation and we let the front desk know upon check out.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 23, 2024
Carol, your positive vibes about Hyatt House Raleigh Durham Airport are greatly valued. We're glad to hear you found the room spacious, equipped with plenty of features. We appreciate your understanding regarding the bathroom fixture issue and value your communication about this concern upon checkout. We continuously strive to upkeep our facilities for your maximum comfort. Please visit us again to explore our amenities more, the next time your travel plans bring you our way.

10/10 Excellent

Shona, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean & friendly staff. Made for a comfortable stay.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Shona, it's great to hear that you found the Hyatt House Raleigh Durham Airport to be well-kept and our team members friendly. We're delighted to know that these elements contributed to your comfortable stay. Come back soon for another enjoyable experience.

10/10 Excellent

Kalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was so beautiful and clean!
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 6, 2024
Kalyn, thank you for your wonderful review! We're thrilled to know that you appreciated the aesthetic appeal and cleanliness of the Hyatt House Raleigh Durham Airport. Your kind comments will surely inspire our team members to maintain their high standards. We can't wait to serve you again on your next trip.

8/10 Good

kat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property & helpful staff
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Kat, thank you for choosing the Hyatt House Raleigh Durham Airport. We're pleased to hear you found our property appealing and our team members helpful. We hope to welcome you back soon!

10/10 Excellent

Sarah Casale

Traveled with family and small children
Everything about this stay was wonderful- except it wasn’t disclosed prior that it’s paid parking- $10/day.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Sarah, it's truly delightful to hear that you had a wonderful experience at Hyatt House Raleigh Durham Airport. We appreciate your feedback regarding the parking information, and we'll certainly make efforts to ensure this is communicated clearly in the future. We hope your overall experience was positive and are looking forward to welcoming you back.

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Jasmine, we're glad to hear you enjoyed your stay at Hyatt House Raleigh Durham Airport. Your high rating is greatly appreciated. We hope to provide a five-star experience on your next visit. Warm regards.

2/10 Terrible

Kenya

Traveled with family
Disliked: Staff & service
The First, Worst, and Last experience ever with this hotel! I wouldn’t dare recommend any family or friends to stay here!
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Kenya, we're genuinely disheartened to hear about your experience. It's concerning that your stay did not live up to expectations, as we strive to provide a positive experience for all who choose our establishment. We're committed to continuous improvement, and your feedback is a crucial part of that process. We hope to have a chance to deliver a better experience if you choose to visit us in the future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Joseph, it's wonderful to hear that you had a positive experience at the Hyatt House Raleigh Durham Airport. We sincerely thank you for taking the time to rate us and we do hope to welcome you back in the near future.

10/10 Excellent

GERALD

Traveled with family
Liked: Cleanliness, room comfort
Smooth and especially friendly reception !
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Thank you for sharing your perfect rating with us, Gerald!It's wonderful to see how much you appreciated your time at Hyatt House Raleigh Durham Airport! We want everyone to feel right at home at Hyatt House Raleigh Durham Airport. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

YUMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 18, 2024
Yumi, thank you for leaving us a 10 out of 10 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hyatt House Raleigh Durham Airport!

10/10 Excellent

Devoris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 17, 2024
Devoris, thank you for your stellar feedback regarding Hyatt House Raleigh Durham Airport. We're thrilled you had an exceptional experience. Your wonderful rating speaks volumes, and we can't wait to welcome you back.

6/10 Okay

Raj

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Room smelled kind of musty,
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 12, 2024
Raj, we regret to know about the unpleasant smell you experienced. Keeping our rooms fresh and clean is of significant importance to us. We're committed to addressing this based on your feedback. We trust that future stays will meet your expectations.

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are so nice and the staff was very helpful and very nice
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 7, 2024
Heather, it's fantastic to hear that you enjoyed your stay at Hyatt House Raleigh Durham Airport. We're delighted to know you appreciated the quality of our rooms and the service provided by our helpful and friendly team members. We look forward to serving you again in the future.

2/10 Terrible

MAGAN

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
It was a surprise that parking need to be paid in a place like Raleigh where all other hotels offer complimentary parking … no water bottles provided in the room . Very basic amenties … breakfast was ok .
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Magan, your feedback is truly valuable to us. It seems like there were aspects of your stay that didn't fully meet your expectations. We take note of your comments about parking and the amenities in the room. Additionally, we're glad to know our breakfast met your approval. Your thoughts will guide our ongoing efforts to improve our service. We hope that you will afford us another opportunity to create a more satisfying experience.

8/10 Good

Sharmaine

Liked: Cleanliness, staff & service, property conditions & facilities
Good location convenient to airport and other amenities. The downside the owner of the parking lot charges for parking to hotel guests. If you're paying for a room already why should you have to pay for parking.
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 2, 2024
Sharmaine, thank you for taking the time to share your impressions about Hyatt House Raleigh Durham Airport. We're glad to hear that you found our location convenient for your travel needs. We understand your concern regarding additional parking charges. Though we don't operate the parking facilities, we continuously work with the owners to create the most agreeable set-up for our guests. We appreciate your understanding and we look forward to hosting you again in the future.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Thank you for the 5 out of 5 rating, Angela!We're thrilled to see how much you enjoyed staying at Hyatt House Raleigh Durham Airport. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

susan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 24, 2024
Susan, it's delightful to hear that you had a 5-star experience at Hyatt House Raleigh Durham Airport. We take pride in providing exceptional service and positive guest experiences. Looking forward to the opportunity to host you again soon. Safe travels!

10/10 Excellent

Md

Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 11, 2024
Md, thank you for your top rating! It's truly heartening to know you enjoyed your experience at Hyatt House Raleigh Durham Airport. We're keenly looking forward to welcoming you back.

10/10 Excellent

Jan

Traveled with partner
Liked: Staff & service, amenities
The both of the receptionists were friendly, knowledgeable about hotel point services and helpful. I was told more about the point system here than and of the numerous Hyatt we visited.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
Jan, it's wonderful to hear you found our reception team at the Hyatt House Raleigh Durham Airport to be friendly and knowledgeable, especially concerning our point services. We always strive to provide our guests with comprehensive insight into our system. It seems like our team was able to achieve this during your stay. We appreciate your lovely feedback and look forward to welcoming you back to our hotel soon.

10/10 Excellent

Jacob P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
Jacob, it's wonderful to read your high rating for the Hyatt House Raleigh Durham Airport. Our goal is to create memorable experiences for our guests and we're pleased we hit the mark during your stay. We hope to have the opportunity to welcome you back in the future. Safe travels!

10/10 Excellent

Phylicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best places I have stayed with!
The staff were friendly and wonderful. The breakfast was amazing and my room was clean, neat and I felt like I was in my own bedroom at home. The only thing I didn't like which was out of the hotel's control was parking. The hotel does not own the parking lot. With that being said you do have to pay for parking. I stayed 2 nights and paid $20 which was expensive but it could be for someone who stays longer.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 17, 2024
Phylicia, it's heartening to hear that you found Hyatt House Raleigh Durham Airport to provide the comforts of home, paired with a friendly team of colleagues and splendid breakfast. We understand the parking situation might have been a bit of a surprise and appreciate your understanding concerning the circumstances. We look forward to your return and another opportunity to make your stay as pleasurable as possible.

8/10 Good

Kimi

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 12, 2024
Kimi, thank you for your rating! At Hyatt House Raleigh Durham Airport, we consistently strive to meet and exceed expectations. We're glad to know that your stay was enjoyable and hope to welcome you back in the near future. Safe travels!

6/10 Okay

Demetrics L, MIAMI

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Thank you for taking the time to share your feedback, Demetrics.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

8/10 Good

Ambreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Ambreen, thank you for taking the time to rate Hyatt House Raleigh Durham Airport. We appreciate it and hope you had a positive stay. We look forward to welcoming you back for an even greater experience next time.

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and helpful. Loved the airport shuttle service they offered.
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 1, 2024
Angelica, we're elated to hear that you had such a pleasant stay at Hyatt House Raleigh Durham Airport. Receiving feedback about our friendly team members and convenient airport shuttle service truly brightens our day. We hope you'll give us the pleasure of hosting you again in the future.

10/10 Excellent

Krysta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Krysta, thank you for choosing the Hyatt House Raleigh Durham Airport. Your high rating is appreciated. We're genuinely elated to know that you enjoyed your stay. We look forward to welcoming you back in the near future. Safe travels!

10/10 Excellent

Kathryn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 26, 2023
Kathryn, we're grateful for your great rating of Hyatt House Raleigh Durham Airport. Our team values your support and would be delighted to host you again on any future visits.

10/10 Excellent

T. Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 26, 2023
T. Adam, thank you for your high rating of Hyatt House Raleigh Durham Airport. We're glad to see that our efforts to provide a wonderful stay were successful and appreciated. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Alana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed the King size bed. Also loved the kitchen which allowed me to cook dinners for my family during our stay. The tub was also a great size for a warm bubble bath.
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 21, 2023
Alana, it's wonderful hearing you enjoyed your experience at Hyatt House Raleigh Durham Airport. Your compliments regarding our comfortable King size bed, well-equipped kitchen, and spacious tub are greatly appreciated. We love that you were able to make dinners and even enjoy some relaxing bubble baths! We hope to welcome you and your family back in the future.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!!
From the time we checked in our stay was amazing. We were asked if we preferred a certain floor ans were allowed to pick the top floor. The room was very spacious! The best was super comfy. I am always concerned about the showers in hotela, but it was the perfect pressure and clean!! Our room had a full size fridge and a 2 burner stove. Will stay again!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 19, 2023
Christina, it's wonderful to hear you had an incredible time at Hyatt House Raleigh Durham Airport. We're thrilled that you appreciated the convenience of choosing your floor, the ample space of your room, as well as its comfortable bed. Learning that the cleanliness and functionality of our showers met your expectations is equally fantastic. We're proud to offer kitchens equipped with full-sized fridges and stoves to accommodate longer stays or guests who enjoy home-cooked meals. We already can't wait to welcome you back for another remarkable experience!

10/10 Excellent

Stephanie

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 17, 2023
Stephanie, it's great to see your perfect rating of Hyatt House Raleigh Durham Airport on Expedia. It seems like we left a memorable impression on you. Our team members are delighted by your support and we're eager to welcome you back for another enjoyable stay. Thank you!

10/10 Excellent

VALERIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 3 nights and would definitely come back again. The staff is super friendly, the rooms are clean and close to everything.
Stayed 3 nights in Nov 2023
Response from Customer Service on Dec 7, 2023
Valerie, it's wonderful to hear that you enjoyed your stay at Hyatt House Raleigh Durham Airport. We're thrilled our team members made you feel welcomed, and that you appreciated the cleanliness and convenient location of your room. We eagerly anticipate your return for another delightful experience.