Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers

Reviews of Hotel El Guajataca

2 out of 5
Hotel El Guajataca
Carretera 2 Km. 103.8, Barrio Terranova, Quebradillas

Reviews

8.2

Very Good

Rating 10 - Excellent. 453 out of 979 reviews" "
Rating 8 - Good. 262 out of 979 reviews" "
Rating 6 - Okay. 151 out of 979 reviews" "
Rating 4 - Poor. 60 out of 979 reviews" "
Rating 2 - Terrible. 53 out of 979 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

sarahi, bayamon

Traveled with partner
Disliked: Cleanliness
The maintenance of the rooms is neglected fungus on the walls.
Stayed 1 night in May 2024

10/10 Excellent

Diana, bonita springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property. Really friendly staff. Beautiful ocean view.
Stayed 4 nights in May 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent property with infinity pool that you can use until 10AM.rooms has view of the ocean. Great place
Stayed 1 night in May 2024

10/10 Excellent

Emmanuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y las camas muy cómodas
Stayed 1 night in May 2024

10/10 Excellent

Luz Nereida

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Los alrededores excelentes, la comida riquisima.lo q no me gustó fue la habitacion muy Pequeña y deprimente
Stayed 2 nights in May 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Carlos

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
View, is amazing
Stayed 5 nights in May 2024
Response from Hotel El Guajataca on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was included and service was excellent.
Response from Hotel El Guajataca on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

ERNESTO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El crew fue muy empatico y atendio todas nuestras nesecidades. Exelente ambiente y muy tranquilo . Sobre todo el facil acceso desde el expreso
Stayed 2 nights in May 2024
Response from Hotel El Guajataca Administration on May 13, 2024
¡Qué maravillosa reseña! Nos llena de alegría saber que disfrutaron de su estancia en Hotel El Guajataca y que nuestro equipo pudo atender todas sus necesidades con empatía. Nos esforzamos por brindar un ambiente excelente y tranquilo para todos nuestros huéspedes, y nos complace saber que lo logramos con ustedes.Valoramos enormemente sus comentarios sobre el fácil acceso desde el expreso. Estamos comprometidos en ofrecer comodidad y conveniencia a nuestros huéspedes en todos los aspectos de su estadía.¡Gracias por elegir Hotel El Guajataca y esperamos darles la bienvenida nuevamente en el futuro!

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel overall.
Stayed 1 night in May 2024
Response from Hotel El Guajataca Administration on May 13, 2024
We appreciate your feedback and are pleased to hear that you found Hotel El Guajataca to be a nice hotel overall. Your satisfaction is important to us, and we're committed to continually improving to ensure that every aspect of your stay meets or exceeds your expectations.If there are any specific areas where you feel we could enhance your experience further, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Thank you for choosing Hotel El Guajataca!

10/10 Excellent

Kirk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most absolute gorgeous property ever. The view from the rooms was the best yet we’ve had in PR. The pool was amazing and the staff were extremely friendly. I will say, I’ll pass on the on site dining next time. Food was not their specialty. But the hotel price was beyond reasonable and the room was comfy with a cute balcony.
Stayed 1 night in May 2024
Response from Hotel El Guajataca Administrator on May 13, 2024
We're absolutely thrilled to hear that you found Hotel El Guajataca to be a gorgeous property with breathtaking views! It's wonderful to know that you enjoyed the amazing pool and that our staff provided you with friendly and attentive service throughout your stay.While we're delighted that you found the hotel price to be beyond reasonable and that you appreciated the comfort of your room and the charm of your balcony, we're sorry to hear that the on-site dining didn't meet your expectations. Your feedback regarding the food is invaluable to us, and we will certainly use it to improve and enhance our dining offerings for future guests.Thank you for choosing to stay with us and for taking the time to share your experience. We look forward to the opportunity to welcome you back for another memorable stay at Hotel El Guajataca!

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in May 2024
Response from HOTEL EL GUAJATACA ADMINISTRATOR on May 10, 2024
Thank you for the 4 out of 5 rating! We're thrilled you enjoyed your stay. If there's anything we can improve for next time, please let us know. We look forward to welcoming you back!

8/10 Good

Ines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HOTEL EL GUAJATACA ADMINISTRATOR on May 10, 2024
Thank you for the 4 out of 5 rating! We're thrilled you enjoyed your stay. If there's anything we can improve for next time, please let us know. We look forward to welcoming you back!

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HOTEL EL GUAJATACA on Apr 26, 2024
¡Muchas gracias por tomarte el tiempo de dejarnos una reseña de 5 estrellas en Expedia!Nos alegra saber que tu experiencia fue satisfactoria. Valoramos mucho tus comentarios y nos ayudan a seguir mejorando día a día para ofrecerte el mejor servicio.Si en el futuro decides volver a nuestra propiedad, no dudes en ponerte en contacto con nosotros. Estaremos encantados de recibirte nuevamente y asegurarnos de que disfrutes de otra estancia excepcional.Esperamos tenerte de nuevo como nuestro huésped en el futuro cercano.¡Saludos cordiales!

6/10 Okay

Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had construction work noise going on sense 8am that was the only bad part. All the noise with the construction. Amenities and area was amazing!
Stayed 1 night in Apr 2024
Response from Hotel El Guajataca on Apr 26, 2024
Thank you for taking the time to leave a review about your stay at Hotel El Guajataca. We sincerely apologize for the inconvenience caused by the construction noise that began at 8 am during your visit.We understand how important it is for our guests to enjoy a peaceful and relaxing stay. We appreciate your understanding and patience as we continue to improve and expand our facilities.We're delighted to hear that you enjoyed our amenities and the area. Your positive feedback is encouraging and drives us to continually provide quality service.We will take steps to minimize the disruptions caused by construction noise in the future to ensure a more pleasant experience for our guests.We hope to have the opportunity to welcome you back to Hotel El Guajataca and provide you with a completely satisfactory stay.Should you decide to return, please don't hesitate to contact us directly so we can ensure an improved experience for you.Warm regards,

4/10 Poor

John

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities
Oooohhhh, couldn't check in because no one was around, and the door was locked. Once we did check in they put a $200 hold on my credit card.... given the condition of the place... they likely wanted to borrow it to pay some bills for a few days. The location is beautiful. The crab running around the bathroom was unique. The bed covering had some stains on them that looked suspicious. Breakfast was great.
Stayed 1 night in Apr 2024
Response from Hotel El Guajataca Administration on Apr 26, 2024
Thank you for sharing your feedback about your recent stay at Hotel El Guajataca. We appreciate all comments as they help us improve our services.We sincerely apologize for the inconvenience you experienced during check-in due to our employee being on a break. We aim to provide a smooth and efficient check-in process for our guests, and we regret falling short on this occasion.Regarding the 200 hold on your credit card, please be advised that this was communicated to you at the time of check-in. This hold is a standard practice to cover potential incidental charges and is released upon check-out if no additional charges are incurred. We apologize for any confusion this may have caused.We take cleanliness and maintenance very seriously. We're disappointed to hear about the issues you noticed in your room, and we will address these matters with our housekeeping and maintenance teams to ensure they are resolved promptly.We're pleased to hear that you enjoyed the location and breakfast at Hotel El Guajataca. Your feedback regarding the breakfast is appreciated.We value your understanding and patience and hope to have another opportunity to provide you with a more enjoyable experience in the future. If you have any further concerns or if you'd like to discuss your stay in more detail, please feel free to reach out to us directly.

10/10 Excellent

Francheska

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing good
Stayed 2 nights in Apr 2024
Response from Hotel El Guajataca on Apr 26, 2024
Thank you so much for taking the time to leave us a 5-star review on Expedia! We're thrilled to hear that you enjoyed your stay at Hotel El Guajataca.Your positive feedback is greatly appreciated, and we're delighted that you had a pleasant experience with us.We look forward to welcoming you back on your next visit. If you have any specific comments or suggestions to further enhance your future stays, please feel free to share them with us.Warm regards,

10/10 Excellent

svitlana

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel El Guajataca on Apr 26, 2024
Thank you so much for taking the time to leave us a 5-star review on Expedia! We're thrilled to hear that you enjoyed your stay at Hotel El Guajataca.Your positive feedback is greatly appreciated, and we're delighted that you had a pleasant experience with us.We look forward to welcoming you back on your next visit. If you have any specific comments or suggestions to further enhance your future stays, please feel free to share them with us.Warm regards,

6/10 Okay

Jessica

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Hotel El Guajataca Administration on Apr 26, 2024
Thank you for taking the time to leave a review of your recent stay at Hotel El Guajataca on Expedia.We appreciate your feedback, as it helps us to continually improve our services and facilities. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret to see that we fell short of meeting your expectations on this occasion.We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that exceeds your expectations. Please feel free to reach out to us directly if you have any specific comments or suggestions that could help us improve.Warm regards,

10/10 Excellent

Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. View is amazing. Staff is very friendly and diligent 👍👍
Stayed 2 nights in Apr 2024
Response from Hotel El Guajataca on Apr 26, 2024
Thank you so much for taking the time to leave us a 5-star review on Expedia! We're thrilled to hear that you enjoyed your stay at Hotel El Guajataca.Your positive feedback is greatly appreciated, and we're delighted that you had a pleasant experience with us.We look forward to welcoming you back on your next visit. If you have any specific comments or suggestions to further enhance your future stays, please feel free to share them with us.Warm regards,

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Green áreas,pool and beautiful beach
Stayed 2 nights in Mar 2024
Response from HOTEL EL GUAJATACA on Apr 15, 2024
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had an excellent experience with us. It's fantastic that you enjoyed our facilities and found our staff to be friendly and helpful. Your positive feedback truly motivates us to continue delivering exceptional service to our guests. We're delighted that you chose to stay with us, and we look forward to welcoming you back for another great stay in the future!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful grounds.
Stayed 1 night in Apr 2024
Response from HOTEL EL GUAJATACA on Apr 12, 2024
Thank you for the glowing review and the perfect score! We're thrilled to hear that you had such a fantastic experience with us. It's great to know that you enjoyed the view from our rooms and that everything met or exceeded your expectations. We strive to provide our guests with top-notch service and amenities, and we're delighted that we succeeded in making your stay memorable. We can't wait to welcome you back for another wonderful stay in the future!

8/10 Good

Maryellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from HOTEL EL GUAJATACA on Apr 12, 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you had an overall positive experience during your stay. We appreciate your kind words about the amenities and the friendliness of our staff. Your feedback about the room comfort and the ongoing remodeling efforts is valuable to us as we continuously strive to improve our facilities and services. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Thank you for choosing us for your getaway or family vacation.

8/10 Good

aida, Orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Killer view, easy to get there, great pool and bar. Everyone was very nice, helpful. Rooms are comfortable. They are remodeling but it did not cause No luxury but great for get away or family vacation.
Stayed 1 night in Apr 2024
Response from HOTEL EL GUAJATACA on Apr 12, 2024
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you enjoyed the killer view, easy access, and our fantastic pool and bar facilities. It's wonderful to know that our team members made your stay pleasant with their friendliness and helpfulness. We're glad you found the rooms comfortable, and we appreciate your understanding regarding the ongoing remodeling efforts. We're continuously striving to enhance our facilities to provide an even better experience for our guests. We hope to welcome you back soon for another great getaway or family vacation!

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOTEL EL GUAJATACA ADMINISTRATION on Apr 12, 2024
We're deeply sorry to hear that your experience at our hotel fell short of your expectations. We'd like to better understand the reasons behind your low rating so that we can address any issues you may have encountered and improve our services. Your satisfaction is our top priority, and we take every feedback seriously. If you're willing to share more details about your stay with us, please feel free to reach out. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.

8/10 Good

Sheila, Chino

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice staff, beautiful view. Needs some updates, better plumbing, hot water and trash picked up around area
Stayed 1 night in Apr 2024
Response from Hotel El Guajataca on Apr 3, 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated our friendly staff and the beautiful views during your stay.Your comments regarding the need for updates, plumbing improvements, hot water availability, and the cleanliness of the surrounding area are duly noted. Rest assured, we take your feedback seriously and will address these areas promptly to enhance the overall guest experience.We strive to provide a comfortable and enjoyable stay for all our guests, and your input helps us identify areas for improvement. Please accept our apologies for any inconvenience you experienced during your time with us.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

8/10 Good

Danieliz

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relax and chill
Stayed 1 night in Mar 2024
Response from Hotel El Guajataca on Apr 3, 2024
Gracias por tomarte el tiempo para compartir tus comentarios. Nos complace saber que pudiste relajarte y pasar un momento agradable durante tu estadía en nuestro hotel.Valoramos tus opiniones y te agradecemos por tus amables palabras. Si hay algo en lo que podamos mejorar para que tu experiencia sea aún mejor, no dudes en hacérnoslo saber. Estamos aquí para garantizar que cada momento de tu estadía sea memorable.Esperamos verte nuevamente en el futuro. ¡Gracias por elegirnos para tu escapada de relax y chill!

8/10 Good

María H

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy bien excepto el restaurante ,cuando pides comida para llevar a tu habitación las porciones son pequeñas comparado con las porciones cuando comes en el lugar ,eso deben remediarlo. En lo demás el hotel es hermoso y la vista impresionante . Las remodelaciones son estupendas ¡ Me encanta! Está fue mi 4 estadía.
Stayed 2 nights in Mar 2024
Response from Hotel El Guajataca Equipo de Atención al Cliente on Apr 3, 2024
Agradecemos sinceramente tu reciente visita y tus amables palabras sobre nuestro hotel. Nos alegra mucho que hayas disfrutado de la belleza del lugar y de la impresionante vista que ofrecemos.Lamentamos mucho escuchar tus comentarios sobre las porciones de comida para llevar a la habitación. Entendemos lo importante que es recibir un servicio consistente y satisfactorio en todas las áreas, incluyendo la comida. Tomaremos en consideración tu retroalimentación y trabajaremos en mejorar la experiencia de comida para llevar, asegurándonos de que las porciones sean igualmente generosas y satisfactorias como cuando se come en el restaurante.Nos alegra saber que has disfrutado de las remodelaciones. ¡Tu satisfacción es nuestra prioridad número uno! Esperamos que sigas eligiéndonos en tus futuras estadías y que tengamos la oportunidad de brindarte una experiencia aún más memorable.Gracias por compartir tus comentarios y por tu lealtad. ¡Esperamos verte pronto!Atentamente,[Hotel El Guajataca] Equipo de Atención al Cliente

10/10 Excellent

Marcos, Caguas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee maker and safe in room will be good
Stayed 2 nights in Mar 2024
Response from Hotel El Guajataca on Mar 30, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

BEATRIZ

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was not in good conditions. There was mold on the walls, poor water pressure on the shower faucet, room smell of humidity. Staff was amazing.
Stayed 2 nights in Feb 2024
Response from Hotel El Guajataca on Mar 30, 2024
Lamentamos sinceramente los inconvenientes que experimentó con su habitación durante su estancia. Tomamos en serio sus comentarios sobre el moho en las paredes, la baja presión de agua en la ducha y el olor a humedad en la habitación. Agradecemos sus elogios al personal y nos complace saber que recibió un servicio increíble durante su estancia. Estamos trabajando diligentemente para abordar estos problemas y mejorar nuestras instalaciones para futuros huéspedes. Su retroalimentación es invaluable para nosotros y esperamos tener la oportunidad de brindarle una experiencia más satisfactoria en el futuro. Gracias por su comprensión y por compartir su experiencia con nosotros.

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful place, excellent for a relax getaway!
Stayed 2 nights in Mar 2024
Response from Hotel El Guajataca on Mar 30, 2024
Thank you for your review! We're delighted to hear that you found our hotel to be a peaceful and excellent place for a relaxing getaway. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay in the future. Thank you for choosing us!

8/10 Good

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs some updating. On the beach. Worked for 2 nights. Stop using all the disposable plastic cups, utensils, plates
Stayed 2 nights in Mar 2024
Response from Hotel El Guajataca on Mar 30, 2024
Gracias por tu comentario y por señalar áreas en las que podemos mejorar. Estamos comprometidos en actualizar nuestras instalaciones y agradecemos tus sugerencias sobre reducir el uso de plásticos desechables. Tomaremos en cuenta tus comentarios para implementar cambios que beneficien tanto a nuestros huéspedes como al medio ambiente. Valoramos tu retroalimentación y esperamos que nos des otra oportunidad para brindarte una experiencia mejorada en el futuro. ¡Gracias por tu comprensión y por compartir tus ideas con nosotros!

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were outdated. But other than that the property is gorgeous.
Stayed 3 nights in Mar 2024
Response from Hotel El Guajataca on Mar 30, 2024
Gracias por tu comentario y por señalar el estado de las habitaciones. Estamos constantemente trabajando en mejoras y actualizaciones para garantizar una experiencia excepcional para nuestros huéspedes. Nos alegra saber que encontraste nuestra propiedad hermosa en general. Valoramos tu retroalimentación y esperamos recibirte nuevamente para que puedas disfrutar de una estancia aún más agradable en el futuro. ¡Gracias por elegirnos y por compartir tus comentarios!

6/10 Okay

Jennifer

Traveled with partner
Liked: Cleanliness
The view was amazing. Some staff were incredible and some were rude and terrible. Thomas was the best! Ask for him! there is no cable, and it’s far from other areas you might want to check out.
Stayed 3 nights in Mar 2024
Response from Hotel El Guajataca on Mar 17, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Waldemar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything OK.
Stayed 2 nights in Mar 2024
Response from Hotel El Guajataca on Mar 16, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Doris A

Traveled with family
Liked: Cleanliness, staff & service
Out dated rooms
Stayed 1 night in Mar 2024
Response from Hotel El Guajataca on Mar 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marisel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Mar 2024
Response from Hotel El Guajataca on Mar 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniel, fajardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just one small issue no hot water in shower one night stay
Stayed 1 night in Feb 2024
Response from hotel management on Mar 5, 2024
Thank you for your glowing 5 star review! We're thrilled to hear you enjoyed your stay. Apologies for the incovenience with the hot water; well address it promptly to ensure a seamless experience for our future guests. We appreciateyour feedback and hope to welcome you back soon!

8/10 Good

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incluyo el desayuno y toene una vista espectacular!
Stayed 1 night in Feb 2024
Response from Administracion Hotel el Guajataca on Mar 5, 2024
Agradecemos tu valoracion de 4 estrellas y tu tiempo para compartir tu experiencia. nos algra saber que disfrutastes de tu estancia. tomamos en cuenta tus comentarios para mejorary esperamos tener la oportunidad de recibirte nuevamente para ofrecerte una experiencia aun mejor. Gracias por elegirnos!

8/10 Good

Gabriel

Traveled with partner
Beach
Stayed 1 night in Feb 2024
Response from administracion on Mar 5, 2024
Agradecemos tu valoracion de 4 estrellas y tu tiempo para compartir tu experiencia. nos algra saber que disfrutastes de tu estancia. tomamos en cuenta tus comentarios para mejorary esperamos tener la oportunidad de recibirte nuevamente para ofrecerte una experiencia aun mejor. Gracias por elegirnos!

8/10 Good

Nahomie

Liked: Staff & service
Muy amable el staff. Bello el área de la piscina. El desayuno muy bueno. El cuarto que nos toco era para pareja no tenía balcón y el techo tenía parches negro. El baño se puede mejorar y poner algo para el olor de las tuberías. El jacuzzi de la habitación esta nice, pero no calentaba. Opciones para mejorar pueden sacar el jacuzzi y la habitación que tiene balcón pueden poner una mesa alta y dos sillas altas para que uno se pueda sentar y ver la vista, también pueden poner un sillón para uno sentarse. En el lobby pueden poner juegos.
Stayed 2 nights in Feb 2024
Response from Administracion on Mar 5, 2024
Agradecemos tu valoracion de 4 estrellas y tu tiempo para compartir tu experiencia. nos algra saber que disfrutastes de tu estancia. tomamos en cuenta tus comentarios para mejorary esperamos tener la oportunidad de recibirte nuevamente para ofrecerte una experiencia aun mejor. Gracias por elegirnos!

10/10 Excellent

Glorivee

Liked: Amenities
Encantada con el hotel! Su piscina infinita increíble! El desayuno muy rico! Definitivamente regreso.
Stayed 1 night in Feb 2024
Response from Management on Mar 5, 2024
Thanks for the stellar 5-star review! We're thrilled you had a great stay. Come Back soon!

4/10 Poor

MARTHA LUCAS

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There wasn’t any water for two days. The sheets were old, the quilt smelled like it’s been in the closet without being washed for months and the floors weren’t clean, they were sandy. My allergies started up once I turned on the air conditioner.
Stayed 2 nights in Feb 2024
Response from Management on Mar 5, 2024
We deeply regret the challenges you faced during your stay, and we sincerely apologize for the inconvinience. Your feedback is invaluable, and we're addressung the water supply issue immediately. We're also investigating the cleanliness concerns with our housekeeping team.Rest assured, corrective measures are being taken to ensure a much improved experience in the future. We appreciate your candor and hope for another opportunity to exceed your expectations.

10/10 Excellent

Emily

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Management on Mar 5, 2024
Thanks for the stellar 5-star review! We're thrilled you had a great stay. Come Back soon!

10/10 Excellent

Dayane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Mar 5, 2024
Thanks for the stellar 5-star review! We're thrilled you had a great stay. Come Back soon!

10/10 Excellent

Rosana

Liked: Property conditions & facilities
Me encanta todo y la comida muy buena.
Stayed 1 night in Feb 2024
Response from Management on Mar 5, 2024
Thanks for the stellar 5-star review! We're thrilled you had a great stay. Come Back soon!

10/10 Excellent

Shrinkhala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Management on Mar 5, 2024
Thanks for the stellar 10-star review! We're thrilled you had a great stay. Come Back soon!

8/10 Good

Luarny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy agradable para una mini escapadita. La atención de los empleados muy amables en todo momento.
Stayed 2 nights in Feb 2024
Response from Administracion on Mar 5, 2024
Agradecemos tu valoracion de 4 estrellas y tu tiempo para compartir tu experiencia. nos algra saber que disfrutastes de tu estancia. tomamos en cuenta tus comentarios para mejorary esperamos tener la oportunidad de recibirte nuevamente para ofrecerte una experiencia aun mejor. Gracias por elegirnos!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Rodz
We were super impressed with this place. The ocean view was breathtaking. The lobby was clean and modern but the rest of the place including the rooms were old and needed attention. Other than that everything was great. The surrounding were clean and the landscaping well maintained. Our room, bed and bathroom were clean and smell clean and we can tell by experience. We will stay again!
Stayed 1 night in Feb 2024
Response from management on Mar 5, 2024
Thanks for the stellar 10-star review! We're thrilled you had a great stay. Come Back soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Could hear the melodic waves crashing on the shore. Beautiful views of ocean and shoreline. Friendly, helpful staff. Additional bi-lingual staff would be helpful.
Stayed 4 nights in Feb 2024
Response from Hotel El Guajataca on Feb 12, 2024
Thanks for staying with us. We appreciate your feedback!