Dear Thakoor,Thank you for taking the time to share your feedback.We are truly sorry to hear that your experience with The Level did not meet your expectations. Our aim is to provide a superior room experience enhanced by exclusive services and amenities, and we regret that we fell short in delivering this to you. While we understand that the architecture of our property may reflect its history, we constantly strive to maintain and improve our hotel condition to ensure the comfort and enjoyment of all our guests. We also strive to offer a vibrant mix of gastronomic experiences, energy for life activities, and services like our YHI Spa to cater to a wide range of preferences. We appreciate your feedback as it is invaluable in helping us improve. We hope to have the opportunity to better serve you and demonstrate the service culture we're known for.We hope we can welcome you back in the future.Kind regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Estimado Miguel David Cuchimaque, Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia con nosotros.Nos llena de orgullo saber que nuestras instalaciones, la seguridad y el servicio han cumplido con sus expectativas, brindándoles una experiencia memorable. Es gratificante que la gastronomía y la atención hayan sido de su completo agrado, reflejo de nuestra cultura de servicio. Nos complace que hayan encontrado en nuestro resort el lugar perfecto para relajarse y disfrutar en familia.Esperamos tener el honor de darle la bienvenida nuevamente para otra estancia memorable. Atentamente,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Ana,Thank you for such a positive review.We are thrilled to hear that the cleanliness of our resort met your expectations and that the dining options provided delightful gastronomic experiences. It is particularly pleasing to know that our staff, especially Any Liriano De Leon, delivered exceptional service culture and was always there to assist you. Our commitment to offering a memorable room experience is affirmed by your positive feedback, and we are glad that The Level provided you with an unbeatable vacation atmosphere.It would be our pleasure to have you return on another occasion.Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear April,Thank you for such a positive review.We are thrilled to hear how much you enjoyed the resort's pools and are proud of the compliments regarding our attentive staff. It is wonderful knowing that our commitment to a high standard of service culture and room experience met your expectations. We appreciate you highlighting the room cleanliness, hotel condition, and the overall service provided during your stay. Our team strives to create exceptional gastronomic experiences for our guests, and it is gratifying to know that we succeeded in making your visit memorable.It would be our pleasure to have you return on another occasion.Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Morgan,Thank you so much for the fantastic 5/5 rating! We're absolutely delighted to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. If there's anything else we can do to make your next visit even more enjoyable, please feel free to reach out. We can't wait to welcome you back again soon!Warm regards,

Dear Geovanny,Thank you for taking the time to provide your feedback.I have taken your rating into account, and I'm glad your overall stay seemed to meet your expectations; I have shared this with our entire team. I do regret that you were not entirely satisfied with your experience and if you have the time, would like to know of any additional details you might like to share; please do not hesitate to contact me at any time. Your feedback is very important to us as it shows where we could improve.We hope to have the opportunity to welcome you back in the future. Best regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Estimada Sra. Esthefany,Muchas gracias por su reciente visita y por sus comentarios.Nos complace saber que la oferta gastronómica y el ambiente familiar fueron de su agrado, siempre nos esforzamos por ofrecer experiencias culinarias excepcionales y un servicio de primera calidad. Lamentamos que la habitación regular de su familia no haya cumplido con sus expectativas; nuestro compromiso con la excelencia nos lleva a prestar especial atención al mantenimiento y la presentación de nuestras instalaciones, incluyendo las habitaciones. En cuanto a la vida nocturna, entendemos que cada huésped tiene sus preferencias y, aunque no contamos con discoteca, ofrecemos una amplia gama de actividades nocturnas y eventos para garantizar momentos inolvidables. Apreciamos sus comentarios sobre The Level y nos alegra que haya disfrutado de este exclusivo servicio.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Jackie,Thank you for such a positive review.We are thrilled to hear that our staff made you feel like VIPs and that you found our resort both clean and beautiful. Your high recommendation is greatly appreciated. It's wonderful to know that The Level provided you with an exceptional room experience and that our service culture contributed to a memorable stay. We're committed to offering our guests energy for life activities and gastronomic experiences that delight, and we're glad you enjoyed these aspects of your visit.It would be our pleasure to have you return on another occasion.Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Monica,Thank you for this review about your stay with us at Meliá Caribe Beach Resort.We are glad to hear that you appreciated the well-maintained condition of our property. Our tropical setting and lush gardens are indeed designed to provide a serene backdrop for our guests' vacations. However, we regret to hear that our service did not meet your expectations. We take pride in our service culture and always aim to deliver an exceptional room experience and gastronomic experiences. We are surprised to hear this feedback as The Level is specially crafted to offer superior service and amenities. Please rest assured that we are continuously working to enhance our guest experience, and your comments are valuable to us.We look forward to seeing you again in the future. Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Nataniel,Thank you for taking the time to provide your feedback.We are glad that you enjoyed your recent stay with us. However, we are sorry that you felt our high standards of service were not reached on this occasion. We truly value all feedback and rest assured, your comments will be reviewed with our team.We hope to have the opportunity of welcoming you back in the future. Best regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Raiza,Thank you for taking the time to leave us your feedback. We appreciate your honesty and are sorry to hear that your experience didn't meet your expectations fully. Your input is invaluable as it helps us identify areas for improvement. If there are specific aspects of your stay that you feel we could enhance, we'd love to hear more so that we can strive to make necessary changes. We hope for the opportunity to welcome you back and provide you with a superior experience in the future.Warm regards,

Dear Hajdar,We would like to thank you for this positive review.We are delighted to hear that our service culture shone through, particularly at our Tartufo restaurant, where the warmth of our team added a special touch to your gastronomic experience. It fills us with pride to know that the room experience met your expectations with a score of 100%, reflecting our commitment to comfort and cleanliness. Your appreciation for our hotel's condition and service further motivates us to continue providing exceptional stays for all our guests.We look forward to welcoming you back on future occasions. Best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Estimada Haydee,Muchísimas gracias por su reseña acerca de su experiencia en Meliá Caribe Beach Resort.Agradecemos mucho su reseña y nos complace saber que la atención del personal, las actividades y la gastronomía han sido de su agrado. Es un honor para nosotros que la experiencia con Anny Liriano haya elevado su estancia a otro nivel. Nuestro equipo de actividades y el bar de la piscina se esfuerzan siempre por ofrecer un servicio excepcional, y nos alegra que haya disfrutado de la variedad y organización de nuestras opciones culinarias.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Luis,Thanks for taking the time to share your views of your visit.We are delighted to hear that you enjoyed our nightly entertainment, which is a key part of our energy for life activities. It is also pleasing to know that Any DeLeon was able to assist you effectively; providing excellent service culture is what we strive for. We appreciate your preference for our buffet at Merkado, where we aim to offer diverse and flavorful gastronomic experiences. However, we regret to hear that our room cleanliness did not meet your expectations. Our team is dedicated to maintaining the highest standards of cleanliness and comfort in our rooms and across our property, including our six swimming pools and beach areas. We take your feedback seriously and are continually seeking ways to enhance the room experience for all our guests. Additionally, we would like to clarify that The Level is an exclusive service designed to offer an unparalleled vacation experience, and we regret if this was not communicated effectively during your stay.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Leonida,Thank you for taking the time to leave a review.We are glad to hear that you appreciated the prime location of our hotel, set next to the sensational Bávaro Beach, and the lush tropical gardens that surround our property. Regarding your concerns, we are continuously working on maintaining the highest standards of cleanliness for our six swimming pools, and we regret if they did not meet your expectations during your stay. Our gastronomic experiences are designed to offer a variety of local and international dishes, and we are sorry to hear that you found the dining reservation process unorganized. We strive to deliver prompt and attentive service, and it is disappointing to learn that you felt this was not the case. Please be assured that fostering a service culture of excellence is at the heart of what we do.We hope to be able to welcome you back for an improved stay.Kind regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear George,We would like to thank you for this positive review.We are thrilled to hear that the cleanliness of our rooms met your expectations and that you enjoyed the gastronomic experiences provided by our diverse dining options. It is especially gratifying to know that the service and attention from our concierge were highlights of your stay. Our team takes pride in offering a service culture focused on ensuring our guests' well-being and an exceptional room experience.We look forward to welcoming you back on future occasions.Best wishesMiguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Pierre,Thank you for taking the time to provide your feedback.We appreciate that you chose to stay with us and are glad to know your experience was memorable.We hope to have the opportunity of welcoming you back in the future. Best regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Adem,Thank you so much for the fantastic 5/5 rating! We're absolutely delighted to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. If there's anything else we can do to make your next visit even more enjoyable, please feel free to reach out. We can't wait to welcome you back again soon!Warm regards,

Dear Shary,Thank you for taking the time to share your review.We are delighted to hear that you were impressed with the cleanliness of your room and the condition of our hotel, as we strive to provide a pristine room experience and maintain our facilities to the highest standards. It is concerning to read about your experience with our concierge service and the issues you faced regarding the towel cards and transportation within the resort. We take pride in our service culture, and it appears we fell short of our goal to deliver consistent and exceptional service to every guest. Please know that we are committed to providing a welcoming and inclusive environment for all our guests, regardless of background, and any perception to the contrary is deeply regrettable. We value all our guests and are sorry to hear you felt differently treated, which is not in line with our philosophy of hospitality.We hope to have the occasion to welcome you again. Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Ethen,Thank you for your feedback! We're thrilled to see you had a positive experience during your stay. If there's anything specific you enjoyed or if there's anything we can improve upon to earn that perfect score next time, please don't hesitate to let us know. We hope to welcome you back again soon!Warm regards,

Dear Katherine,Thank you for such a positive review.We are thrilled to hear that our team member Anny Lirianno delivered an amazing service culture, ensuring your stay was comfortable and enjoyable. It is wonderful to know that our commitment to a superior room experience was reflected in the cleanliness and amenities of your room. Our team strives to provide exceptional gastronomic experiences, and we are glad to see this was a highlight for you. Should you choose to visit us again, we hope you will have the opportunity to indulge in the exclusive offerings of The Level, rejuvenate at our YHI SPA, or enjoy our Energy for life activities and The Kidsdom for family fun.It would be our pleasure to have you return on another occasion.Very best wishesMiguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Mr. Graham,Thank you for sharing your feedback with us.We take the health and well-being of our guests very seriously, and we are concerned to hear about your colleague's experience. However, upon reviewing our records, we do not have any information regarding guests feeling ill or being rushed to the hospital during the time of your stay.Furthermore, our reservation system indicates that your booking was confirmed for one night, and we have not located any records of an early check-out on your behalf.We sincerely apologize if you found any member of our staff to be rude or unhelpful. Providing excellent service is a top priority for us, and we will address this matter with our team to ensure that all guests receive the assistance and courtesy they deserve.If you require any further assistance or clarification on any matter, please do not hesitate to contact us directly. We are here to assist you and ensure that your concerns are addressed promptly.Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back in the future under more favorable circumstances.Warm regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Celena, Thank you for this review about your stay with us at Meliá Caribe Beach Resort.We are delighted to know that our efforts in providing exceptional service have been appreciated, as reflected in your generous rating of our service culture. It's also rewarding to hear your satisfaction with the room amenities, contributing to a comfortable room experience. However, we regret to hear about the limitations you encountered regarding The Level and dining options. Our intention is always to provide a wide array of gastronomic experiences to all our guests, and we're continuously working on enhancing our resort offerings. Regarding the access to certain areas, we strive to create exclusive environments such as The Level to ensure a personalized and elevated experience for those guests. We apologize for any inconvenience this separation may have caused and assure you that our team is dedicated to making every guest's stay memorable. Additionally, we acknowledge your remarks about the upgrades and reservation system, and we will certainly look into these aspects to ensure they align with our guests' expectations.We look forward to seeing you again in the future. Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Geovanny,Thank you for positively reviewing your recent visit.We are delighted to hear that Kilvania provided helpful service, making your trip a breeze and that you were thoroughly satisfied with the cleanliness of your room and the overall condition of the hotel. Our team takes great pride in cultivating a service culture that ensures every guest's room experience is relaxing and comfortable. While we understand that there is always room for improvement, we're dedicated to offering vibrant gastronomic experiences and exclusive benefits with The Level. We hope you had the opportunity to unwind at our YHI Spa or partake in our energy for life activities, and we trust that your interactions with our staff were pleasant throughout your stay.We look forward to welcoming you back soon. Kind regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Estimada Ana,Muchísimas gracias por su reseña acerca de su experiencia en Meliá Caribe Beach Resort.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Partner Couples,We would like to thank you for this positive review.We are glad we were able to meet all your requirements for a perfect stay.We look forward to welcoming you back on future occasions. Best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Mr. Josiah,We would like to thank you for this positive review.We're thrilled to hear that the room cleanliness, hotel condition, service, and room amenities all met your expectations with stellar marks. We look forward to welcoming you back on future occasions. Best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Victor,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Ms Fatima,Thank you for such a positive review.We're thrilled to hear that Kilvania Valerio provided you with exceptional service, staying in touch and assisting with activities throughout your stay, embodying our service culture. Your enjoyment of the variety of pools on our property is a testament to our commitment to offering a relaxing and enjoyable room experience. It's gratifying to know that our dedication to cleanliness, hotel condition, and room amenities met your expectations, ensuring a comfortable and memorable stay.It would be our pleasure to have you return on another occasion. Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Ms Louise,Thank you for taking the time to leave a review.We are delighted to hear that you enjoyed our gastronomic experiences and found our selection at the buffets and restaurants to your liking. It's also great to know that the pools and beach areas met your expectations and contributed to a pleasant stay. Regarding your concerns, we are truly sorry to hear about the issues with room cleanliness and the unusual situation with the stocked fridge. This is certainly not indicative of our service culture and we will be addressing this with our housekeeping team to ensure our usual high standards are maintained. Additionally, we apologize if the service did not meet the warm and friendly experience we strive to provide. Our team is committed to offering a welcoming atmosphere and we regret that this was not reflected during your interactions. We appreciate you bringing these matters to our attention.We hope to be able to welcome you back for an improved stay.Kind regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Mr. Angel,We would like to thank you for this positive review.It is delightful to hear that you enjoyed the beautiful beach area and found our staff to be welcoming, alongside the gastronomic experiences that met your expectations. Our dedication to service culture aims to offer a unique room experience, and we're thrilled to know we succeeded with your stay. Regarding the music selection, our entertainment team strives to cater to a wide array of musical tastes, and we regret if the ambiance was not as culturally immersive as you expected. We value your feedback as it helps us enhance the overall guest experience.We look forward to welcoming you back on future occasions. Best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Yineizi,Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management

Dear Jessica,Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center managementMiguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Ayana J, Thank you for this review about your stay with us at Meliá Caribe Beach Resort.We regret to hear that you fell short the service for transportation around the property. We strive to maintain a service culture that meets the expectations of our guests, and we sincerely apologize for any inconvenience you faced. We're continuously working to improve our services and appreciate your feedback.We look forward to seeing you again in the future. Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Ms Sarah,We would like to thank you for this review about your recent experience with us.We're delighted to hear that you appreciated the prime location of our resort and the excellent service at our specialty restaurants, which are part of our commitment to providing exceptional gastronomic experiences. It's also gratifying to know that our room staff contributed to a clean and comfortable room experience for you. We are, however, concerned about the aspects of your stay that did not meet your expectations. While we're pleased that our security team responded promptly to your concerns, we regret that you felt unsettled by the incident. Regarding the buffet experience, our aim is always to provide a variety of high-quality dining options, and we apologize if we fell short of our usual standards. We take food safety very seriously and will review your comments with our culinary team. Your insights on the reservation process for our restaurants are also invaluable, and we will be looking into ways to streamline this for our guests.We look forward to seeing you again in the future. Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Ms Mirjana,Thank you for taking the time to leave a review.We're delighted to hear that The Kidsdom was a highlight for your family and that the children's activities met your expectations, offering joy and fun for our younger guests. However, it concerns us deeply that your experience with our staff and dining options did not reflect the high standard of service culture and gastronomic experiences we strive to provide. We are sorry if during your accommodation a staff member has not made you feel at home. For us, the most important thing will always be offer a quality service and human warmth. Through this same opinion forum we can find hundreds of comments that highlight and appreciate the excellent work that our team does every day.All our team share a philosophy service and we are sorry that you have had an approach with a staff member who does not share this with us. Undoubtedly, your comments will be shared with the heads of each department to make the corresponding adjustments.Also, our team is trained to communicate effectively in multiple languages, including English, because even though the official language of our country is Spanish, our team will always be willing to offer options for those who visit us to ensure a seamless experience. We regret any inconvenience you encountered and want to assure you that we're committed to making every stay memorable. We appreciate you bringing these matters to our attention.We hope we can provide you with an improved stay in the future. Kind regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Shakhar,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Gary,Thank you for taking the time to provide your feedback.We're thrilled to hear that our tropical setting provided a fantastic backdrop for your family holiday and that you enjoyed our variety of gastronomic experiences and the beautiful beach and pools. It's also delightful to know that the fitness facilities added positively to your stay. However, we regret to hear about your experience with the buffet temperature and the service at the kids pool. Please be assured that we are dedicated to a culture of impeccable service, and your comments are crucial in our pursuit of excellence. Our aim is to provide a seamless room experience, and we're sorry if we fell short in delivering this to you. We value your feedback and will look into the concerns you've raised.We hope to have the opportunity of welcoming you back in the future. Best regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Ms Natazia,Thank you for sharing your review.We're delighted to hear that the beauty of our resort's grounds and the warmth of our staff made such a positive impression during your stay. It's always a pleasure to see our guests enjoying the serene ambiance of our lush gardens and the dedicated service culture we strive to uphold. We also take great pride in providing a family-friendly environment and are thrilled to know that our team was attentive to the needs of all ages, ensuring a memorable experience at The Kidsdom. On the other hand, we are sorry to hear that our gastronomic experiences did not fully meet your expectations. We're committed to offering a diverse range of dining options and take all feedback seriously as it helps us to continuously improve. Rest assured, we will share your comments with our culinary team as we aim to provide exquisite dining for all our guests. On a brighter note, we're glad that the overall experience was amazing for you and that you would consider returning to us in the future.We look forward to seeing you again in the future. Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Mr. Chadwick,We'd like to thank you for taking the time to review your experience.We're thrilled to hear that you enjoyed the gastronomic experiences provided by our kitchen staff. It's always a joy to know when our guests appreciate the culinary delights we offer. Your comment on the bathroom cleanliness is well-noted, and we always aim to maintain the highest standards of cleanliness and will certainly look into this matter. Although we do not have a hotel-operated shuttle, we hope that the complimentary shuttle service to local attractions such as Katmandu Park added value to your stay.We hope to have the opportunity of welcoming you back in the future. Best regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Mr. Daniel,We'd like to thank you for taking the time to review your experience.We're delighted to hear that you enjoyed our pools, which are indeed one of our many features aimed at providing a refreshing and joyful escape. While we understand that the beach's proximity was not as close as you expected, we take pride in our prime location just 100 meters from the stunning Bávaro Beach, offering easy access to its white sands and crystal-clear waters. Regarding dining options, we're sorry to hear that you faced challenges with restaurant reservations. Our array of gastronomic experiences is something we are very proud of, and we always encourage our guests to book in advance to enjoy the variety of cuisines available, from Mediterranean delights at Capri to the authentic Tex-Mex flavors at La Hacienda. Please rest assured that we constantly strive to provide exceptional service culture to all our guests.We hope to have the opportunity of welcoming you back in the future. Best regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Mr. Romain,We'd like to thank you for taking the time to review your experience.We're delighted to hear you enjoyed the beautiful gardens and the kids pool area, which are indeed designed to create an oasis of fun for our younger guests as part of our commitment to family-friendly experiences. On the other hand, we're sorry to hear that our culinary offerings did not meet your expectations. Our aim is to provide exceptional gastronomic experiences, and we take pride in the variety and quality of our dining options, including international, Mediterranean, Asian, and local Dominican cuisines. Rest assured, we continually strive to enhance our service culture and ensure that every guest has an enjoyable room experience.We hope to have the opportunity of welcoming you back in the future. Best regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Lisa,Thank you for choosing the Melia Caribe Beach hotel, we are pleased to have been your hosts, however, we are sorry that your accommodation had some inconveniences.Your comments about our gastronomic offer really caught our attention, especially because through this same forum of we receive comments that appreciate and highlight these services.We would have loved that you share these comments with us while you were still staying here. We can assure you that our kitchens and restaurants teams would have offered you options that suit your needs, as we understand that receiving hundreds of people from all over the world daily implies making adjustments to our gastronomic offer. We bear in mind that the tastes and preferences of each person vary drastically. What may be overwhelming flavors for someone may not be enough for others. That is why our team will always have options for our guests.Also, we would like to tell you that there are requests that are subject to availability and cannot be guaranteed. The location of the rooms and the type of bed are part of these requests.Our team will always try to meet the requirements that our guests have, however these services are not guaranteed.This information is clearly described when making reservations through our official channels. In case you have used an intermediary to make your reservation, it is important to mention that they must share this information with you since travel agencies are perfectly aware of these policies and we regret any confusion in this regard.We are sorry that this has been your perspective of the services that our hotel offers. We can assure you that your comments will be share with everyone involved in order to provide an appropriate follow-up.Melia Caribe Beach is always making improvement in order to offer the best accommodation experience for all our guests.We hope that in the future you will give us the opportunity to be your host hotel again so that you can enjoy these improvements and thus enjoy with us the wonders that the Mexican caribbean has to offer.Best regards

Dear Denise,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Caitlin, Thank you for this review about your stay with us at Meliá Caribe Beach Resort.We're delighted to hear you enjoyed the stunning beach and the service from our bartenders. Our prime location alongside Bávaro Beach is indeed one of the many aspects that our guests love, however, we are concerned to read about your experience with the room conditions and dining offerings. Our commitment to providing a superior room experience is paramount, and we typically pride ourselves on our gastronomic experiences, offering a variety of local and international dishes prepared with the utmost care. We would have loved that you share these comments with us while you were still staying here. We can assure you that our kitchens and restaurants teams would have offered you options that suit your needs, as we understand that receiving hundreds of people from all over the world daily implies making adjustments to our gastronomic offer. We bear in mind that the tastes and preferences of each person vary drastically. What may be overwhelming flavors for someone may not be enough for others. That is why our team will always have options for our guests.We regret that we missed the mark during your stay. Please be assured that we take your comments seriously as they are crucial in our ongoing efforts to provide an exceptional service culture. Lastly, we would have liked to address your concerns in person and hope we can demonstrate the high standards of guest experience that are the norm at our resort. Our team is always in the best disposition to help.We look forward to seeing you again in the future. Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Mr. Branko,Thank you for taking the time to share your feedback.We are truly sorry to hear that your stay did not meet your expectations. It is disheartening to learn that you found our rooms and pool not up to the standard we strive to uphold. We want to tell you that our hotel constantly monitors the general areas in order to detect any anomaly and resolve it as soon as possible. We can assure you that the most important thing for us is to provide the greatest comfort through maintenance programs for each room.We take great pride in our service culture and it concerns us that you felt our team's level of service was lacking. Rest assured, we are committed to providing our guests with an outstanding room experience and we will reflect on your comments. Our resort is set in a prime location with lush gardens, and we work hard to create gastronomic experiences and provide The Level service for an exceptional vacation. We hope to have the opportunity to welcome you again for a much-improved experience.We hope you will consider staying with us again in the future. Best regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Ms Ailen,Thank you for taking the time to leave a review.We are truly sorry to hear that your room experience did not meet the high standards we strive for, however, we want to take this moment to tell you that our hotel has international certifications that guarantee the quality of our services. These certifications guarantee a safe and hygienic environment for all who visit us.We understand that our hotel is located in a tropical climate zone, which enhances the proliferation of some species of animals. That is why daily programs are carried out to keep any fauna harmful to our hotel at the margin.Our team takes pride in maintaining impeccable cleanliness beacuse our commitment to a robust service culture ensures that every guest's needs are anticipated and addressed.Please keep in mind that there are several factors that can cause skin irritation when in a tropical area like the Caribbean. From skin care products, as well as detergents and cleaners.That is why our hotel has a medical office which, although it has an additional charge for being an external provider, is available to rule out or confirm any disease and its possible origin. We are sorry that this has been your perspective of the services that our hotel offers. We can assure you that your comments will be share with everyone involved in order to provide an appropriate follow-up.Meliá Caribe Beach Resort is always making improvement in order to offer the best accommodation experience for all our guests.We hope that in the future you will give us the opportunity to be your host hotel again so that you can enjoy these improvements and thus enjoy with us the wonders that the caribbean has to offer.We hope to be able to welcome you back for an improved stay.Kind regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach