Ratings based on 611 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 29, 2024 on Expedia
by A verified traveler
Posted May 26, 2024 on Expedia
I liked the property. I wish they'd make eating accommodations for guest arriving between 4-6pm. Also guest services personnel could use some training on being more helpful when asked questions they dont know how to answer. Other than that it was a good trip.
by A verified traveler
Posted May 13, 2024 on Expedia
The cleanliness of the room. The staff was amazing. 10 out of 10 recommend.. the food was outstanding..
by A verified traveler
Posted Apr 25, 2024 on Expedia
by A verified traveler
Posted Apr 11, 2024 on Expedia
So we had a wonderful time at this resort! Was peaceful and we met so many wonderful people. Our room was top notch and beds were so comfortable.
We appreciated all the kindness shown by Shaneka front desk and entertainment crew Coco, Smiley, Tishane, and Barbie! The bar crew and waitress staff was incredible❤️The waitress Jen we loved her serving us and was so kind and genuine. We loved how they made us feel so special by always asking if we needed anything or could get us a beverage.
I will say I wish the food was rotated every two days by pool that their was different options - and maybe little bit more night life. But, overall amazing - can’t say enough about Shaneka. She so amazing and we miss her.
by A verified traveler
Posted Apr 2, 2024 on Expedia
It was very nice. All the staff was very helpful
Comment from Hotel Management
Apr 6, 2024 by Guest Services, Hotel Management
Thank you!
by A verified traveler
Posted Mar 9, 2024 on Expedia
we thought the wines offered with the all inclusive were not very good. otherwise resort was great
Comment from Hotel Management
Mar 13, 2024 by Guest Services, Hotel Management
Dear Mark,Thank you for your feedback. We're delighted to hear that you found the resort to be great overall. We appreciate your input regarding the wines offered with the all-inclusive package and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back for another enjoyable stay.Warm Regards,Guest Services
by A verified traveler
Relax
Posted Mar 7, 2024 on HotelsLovely relaxing hotel. We thought the food was very good. Mostly great staff but reception personnel could do with some customer service training.
Great position even though people want to be on Grace Bay, (which we thought was too busy).
I would recommend & would go bsck
Comment from Hotel Management
Mar 13, 2024 by Guest Services, Hotel Management
Dear Lorraine,Thank you for sharing your experience. We're pleased to hear that you found the food to be very good and enjoyed the overall relaxing atmosphere. Your feedback regarding the reception personnel is valuable, and we will ensure to address it appropriately. We're glad you appreciated the hotel's position and would recommend it. We look forward to welcoming you back for another enjoyable stay.Warm Regards,Guest Services
by A verified traveler
Posted Mar 4, 2024 on Expedia
Nice!
Comment from Hotel Management
Mar 13, 2024 by Guest Services, Hotel Management
Thank you!
by A verified traveler
Posted Feb 22, 2024 on Expedia
Blue Haven is a beautiful all-inclusive resort. It is small and not on the main Grace bay beach but the property is well kept and it feels much more upscale then the sister resort. It is much quieter and relaxing. The people are very friendly and helpful, service was great (although sometimes on the slower side, leave extra time for meals) and the small beach was beautiful. The food was excellent, best I have had at an all-inclusive by far.
Comment from Hotel Management
Mar 13, 2024 by Guest Services, Hotel Management
Dear Megan,Thank you for sharing your experience at Blue Haven Resort. We're delighted to hear that you enjoyed our boutique resort, upscale atmosphere, and friendly service. We appreciate your feedback about meal times and will use it to improve our service efficiency. We're thrilled that you found the food to be excellent and hope to welcome you back soon for another relaxing stay.Warm Regards,Guest Services
