2 bars/lounges

Reviews of Mama Shelter Prague

4 out of 5
Mama Shelter Prague
Veletrzni 1502/20, Prague

Reviews

9.4

Exceptional

Rating 10 - Excellent. 536 out of 775 reviews" "
Rating 8 - Good. 198 out of 775 reviews" "
Rating 6 - Okay. 31 out of 775 reviews" "
Rating 4 - Poor. 7 out of 775 reviews" "
Rating 2 - Terrible. 3 out of 775 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Helen Audrey Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Katie, FO Team on May 19, 2024
Dear Helen,Thank you so much for such a wonderful rating.We are looking forward to seeing you again someday!Mama You!

8/10 Good

melanie

Traveled with partner
Liked: Cleanliness, staff & service
The ac wasn’t working I the hotel they did their best to accommodate us with fans Very small room but it was clean lobby was nice and fun
Stayed 3 nights in Apr 2024
Response from Elvin, Assistant Front Office Manager on May 7, 2024
Dear Melanie,Thank you for choosing to stay at Mama and for taking the time to share your feedback with us. We genuinely appreciate your kind words regarding our efforts to accommodate you during your recent visit, despite the air conditioning issue.We understand how important a comfortable stay is for our guests, and we regret any inconvenience caused by the AC situation. Your understanding and patience are greatly valued.It brings us joy to hear that you found our rooms clean and enjoyed the ambiance of our lobby. Our team strives to create a welcoming environment for all our guests, and it's rewarding to know that our efforts are appreciated.Once again, thank you for your feedback and for choosing Mama. We look forward to welcoming you back for another enjoyable stay in the future. Mama Loves You!Warm regards,ElvinAssistant Front Office Manager.

10/10 Excellent

LARISSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and comfort.
Stayed 4 nights in Apr 2024
Response from Elvin, Assistant Front Office Manager on May 6, 2024
Dear Larissa, We're delighted that you found our amenities top-notch and your stay comfortable. It's our goal to provide a memorable experience, and we're thrilled we hit the mark with you.. Looking forward to hosting you again soon. Mama Loves YOU!Elvin, Assistant Front Office Manager

8/10 Good

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel itself was great, amazing lobby with retro arcade games, pool table. Rooms were warm and had to keep the window open as the aircon is centrally controlled and is set to 23 degrees which is too warm for us. The are plenty of places to eat nearby and not a far walk out to Prague 1
Stayed 4 nights in Apr 2024
Response from Elvin, Assistant Front Office Manager on Apr 24, 2024
Dear Carmen,"Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed the fantastic amenities in our lobby, including the retro arcade games and pool table. We're sorry to hear that the room temperature wasn't quite to your preference due to the centrally controlled air conditioning set at 23 degrees. Your feedback is invaluable, and we'll certainly take it into consideration for future improvements. We're glad, however, that you found plenty of dining options nearby and that Prague was easily accessible. We hope to welcome you back again soon for another enjoyable stay!" MAMA Loves YOU!

10/10 Excellent

Steven, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Hip vibe. Good value. Surprisingly complete breakfast. Good value overall. Nice view from upper floor rooms
Stayed 1 night in Apr 2024
Response from Oleksandra, FO on Apr 15, 2024
Dear Steven, thank you for sharing your experience! We're delighted to hear that you enjoyed our prime location, vibrant atmosphere, and the value we strive to provide. It's fantastic that you found our breakfast surprisingly complete and appreciated the view from our upper floor rooms. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Sean, Clarksville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, will absolutely stay here every time I come to Prague. Loved the easy parking as well.
Stayed 2 nights in Apr 2024
Response from Oleksandra, FO on Apr 15, 2024
Dear Sean, thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that our convenient parking made your visit even more enjoyable. We can't wait to welcome you back on your next trip to Prague!

6/10 Okay

Manuel joao da silva

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Rene on Apr 12, 2024
Dear Manuel,thank you for your feedback. We hope your stay was comfortable and we would be happy to welcome you in Mama again soon.Kind regards,ReneFront office

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor is very unique but is amazing. Hotel clean, modern and of a great standard. Friendly staff on reception and nothing was too much trouble. Restaurant & bar. All in all a great hotel perfectly placed for accessing the old town either walking or by tram. Will definitely recommend to others needing a hotel in Prague
Stayed 3 nights in Apr 2024
Response from Katie, FO Team on Apr 10, 2024
Dear Richard,Thank you so much for your kind words. We are very happy to hear you enjoyed your stay with us :). It's also great that our location made it easy for you to explore the city. We are looking forward to welcoming you or people you recommend us to here someday. Mama You!

8/10 Good

Fran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location, great breakfast, as said to staff at the time lighting in bedroom was not bright enough to be able to read easily, needs a kettle to enable hot drinks making in room.
Stayed 3 nights in Mar 2024
Response from Katie, FO Team on Apr 9, 2024
Dear Fran,Thank you for your valuable feedback! We're delighted you enjoyed our hotel's location, breakfast, and overall experience. We'll certainly address the lighting issue and consider adding kettles to enhance guests' comfort during their stay. We appreciate your input and hope to welcome you back soon!Mama You!

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay! Location was about a 20 minute walk into Prague 1. Overall lots of food options and great location. Staff were amazing! Definitely recommend the Sunday brunch:)
Stayed 3 nights in Mar 2024
Response from Katie, FO Team on Mar 10, 2024
Dear Pamela,thank you for your great review! It is wonderful to hear that you enjoyed your stay with us and that you got to experience our Sunday brunch as a part of it.We are looking forward to being able to welcome you again. Mama you!

8/10 Good

Andrew, Daventry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressive hotel and great room, excellent bed and clean. Only gripe was the AirCon. You can’t control it in your room, it works same for all. Window open too noisy, but 22C first night eat too hot
Stayed 2 nights in Mar 2024
Response from Rene on Mar 8, 2024
Dear Andrew,thank you for your message. We are happy that you had overall a pleasant experience with us. We will of course do our best to fix the AC issue, so it will be working fine for your next visit :)Kind regards,ReneFront office

10/10 Excellent

Liam

Stayed 3 nights in Feb 2024
Response from Katie, FO Team on Mar 25, 2024
Dear Liam,Thank you for your wonderful rating. Hopefully, we will be able to welcome you back someday :)Mama you!

10/10 Excellent

Sabrina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was just Great! Only I wished there would be a kettle and fridge in the room! And at least one light that helps to see when you are getting ready in the evening. Bath tub option would be so appreciated! Plus side the Best bed ever and fantastic staffs across the board working very hard with a smile! Your efforts are appreciated and I m so looking forward to come back with my family! Thank you especially to Matěj at the reception such a lovey positive way of working! He was the best
Stayed 2 nights in Feb 2024
Response from Matej, front office agent on Feb 27, 2024
Dear Sabrina, thank you so much for your lovely review. We're so happy to hear you've enjoyed your stay with us and that you've enjoyed our 5* bedding, the atmosphere and our staff. We keep all kettles on the reception and they are available to all our guests for a return deposit. Every room is equipped with a mini-fridge that we keep empty so the guest can use it to storage whatever they need to. We will definitely be exploring new ways to improve the lighting and the bathtub option in our rooms.And lastly I want to thank you for your kind words surrounding me and my colleagues. Feedback like this is always very appreciated and having guests like you that see and recognize our jobs belongs to the highlights of our work. We are so excited to have you back at Mama! Mama youMatej FOA

10/10 Excellent

Cesar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great space for young adults and couples. I loved it.
Stayed 4 nights in Feb 2024
Response from Elvin, Assistant Front Office Manager on Feb 24, 2024
Dear Cesar,Thank you for your kind review! We're delighted to hear that you thoroughly enjoyed your stay with us. Creating a welcoming space for young adults and couples is a priority for us, and we're thrilled that you found it to be just right. We look forward to welcoming you back in the future! MAMA Loves YOU! Elvin, Assistant Front Office Manager.

10/10 Excellent

Adam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent stay at the mama Shelter hotel, great friendly staff nothing was too much trouble. Really fun hotel with lots to do, arcade games, pool tables etc A
Stayed 3 nights in Feb 2024
Response from Rene on Feb 20, 2024
Dear Adam,thank you for your awesome review. We are glad you enjoyed Mama Prague to the fullest and we hope we will welcome you again sometime in the future!Kind regards,ReneFront office

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mama shelter is situated in an area away from the busiest part of Prague, but with a tram stop right outside your door and trams turning up every 10 minutes it's only a 15-20 minute ride into the heart of it all. The staff were awesome, the vibe they have going on there is great. The room we stayed in was just the basic one but the bed was huge and very comfortable, bathroom has what you need and the shower is great after a long day of walking. Only down side is the lack of storage area for your clothes if you're staying 5 days like we did ended up living out of our bag. Breakfast in the morning has a great selection to choose from so you won't get bored. The restaurant is open in the evenings as well if you don't manage to find something to eat anywhere else in Prague. In the lobby they have pool, football tables, loads of seating and best of all free pinball and retro arcade machines to play. They have an outside area as well which I can imagine would be great when it starts to warm up a bit. My partner and myself really enjoyed our time in Prague and knowing we got to come back each evening to Mama shelter made our trip even better, Mama says book this hotel and you'll be happy with your decision.
Stayed 4 nights in Feb 2024
Response from Oleksandra,FO on Feb 19, 2024
Dear, JamesThank you for sharing your detailed experience at Mama Shelter in Prague! We're thrilled to hear that you had such a wonderful stay with us.Our location may be away from the busiest parts of Prague, but we're glad to know that the tram stop right outside our door made it convenient for you to explore the city. It's fantastic to hear that you found our staff awesome and enjoyed the vibrant vibe of our hotel.We're delighted that you found your basic room comfortable, with a huge bed and great shower to relax in after a day of exploring. Your feedback about the lack of storage area for clothes is noted, and we'll certainly look into ways to improve this aspect for future guests staying longer durations.We're pleased that you enjoyed the breakfast selection and that our restaurant was available in the evenings for your convenience. And we're thrilled that you made the most of our lobby amenities, including the pool, football tables, seating areas, and free pinball and retro arcade machines!We appreciate your kind words and recommendation. It means a lot to us that you enjoyed your time in Prague and that staying at Mama Shelter added to the experience. We look forward to welcoming you back in the future!Warm regards,Oleksandra FOAMama Shelter Hotel, Prague

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Oleksandra,FO on Feb 19, 2024
Dear guest, thank you so much for your positive review. We are delighted that you enjoyed your stay with us. We hope to see you again here soon. :) Mama you! Oleksandra, FO Team

8/10 Good

Suhale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. It is not near the old town but Uber was fairly affordable in Prague so no issues.
Stayed 3 nights in Dec 2023
Response from Rene on Feb 15, 2024
Dear Suhale,thank you for your review. We are glad that you enjoyed your stay with us. We would be happy to welcome you again sometime in the future.Kind regards,ReneFront office

10/10 Excellent

Gjergji

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place with excellent service.
Stayed 3 nights in Feb 2024
Response from Rene on Feb 14, 2024
Dear Gjergji,thank you for your feedback and perfect score review. We really appreciate it and we hope to welcome welcome you in Mama Prague again soon.Kind regards,ReneFront office

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Was very cool
Stayed 2 nights in Feb 2024
Response from Rene on Feb 5, 2024
Dear Josh,thank you for your perfect score feedback. We really appreciate it and we hope to welcome you in Mama Prague soon.Kind regards,ReneFront office

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
pretty good!
fantastic hotel, wonderful location. The only issue (traveled in February) is that the air conditioning is not controllable in the rooms OR they have manually set them not to go below 22 Celsius so I was very hot in the room. Everything else was great, but I’ll likely stay somewhere else next time. I must mention that when I brought the heat issue up to the front desk, a tech came and adjusted something in the room but when I told reception that it did not help they offered me a slight discount on the booking for the inconvenience. Great hotel overall!
Stayed 4 nights in Jan 2024
Response from Rene on Feb 4, 2024
Dear Ben,thank you for your honest feedback. We are glad that you overall enjoyed Mama and we are sorry that we could not fix the heating issue. We will do our best to prevent similar situation from happening in the future.Kind regards,ReneFront office supervisor

10/10 Excellent

Jessica, BOUCHERVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this property multiple times and it is always extremely comfortable. The restaurant has ordinary food but it’s a great convenient option. Staff is super kind and efficient.
Stayed 3 nights in Jan 2024
Response from Elvin, Assistant Front Office Manager on Jan 31, 2024
Dear Jessica, Thank you for your kind words! We're thrilled to hear that you enjoyed your stay. Your appreciation for our service and hospitality means a lot to us. We look forward to welcoming you back for another great stay. Elvin, Assistant Front Office Manager. Mama You!

10/10 Excellent

Sean, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay at this hotel and really like Mama Shelter. It's a treat place to stay and spend time in a great location easy to get around. Will be back soon!
Stayed 4 nights in Jan 2024
Response from Katie, FO Team on Jan 26, 2024
Dear Sean, Thank you so much for taking the time to write us such a great review. We are so glad you enjoyed your stay with us again and are looking forward to welcoming you again soon!Kind regards,

10/10 Excellent

Sadar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception team is very helpful and amazing, Everything was really going well til the bartender last night, we were asking for a bottle of still water, he served us after 5 minutes although he walking around doing nothing, when he served a cold bottle of water we asked him to get a room temperature water, he said they only have cold water from the fridge which is very unusual, they should have in the store. He is not professional at all, he didn’t even say hello.
Stayed 2 nights in Jan 2024
Response from Rene on Feb 3, 2024
Dear Sadar, thank you very much for your perfect score feedback and positive review. We are glad that you liked our reception team, we really appreciate it. It's a shame that the service in the restaurant was not sufficient, we do apologize for that. I will definitely let the restaurant manager know.We hope to welcome you in Mama Prague soon.Kind regards,ReneFront office

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Elvin, Assistant Front Office Manager on Jan 21, 2024
Dear David, Thank you for your positive feedback! It's wonderful to know that you enjoyed at Mama. We look forward to welcoming you back on your next visit. Mama you!Elvin, Assistant Front Office Manager

10/10 Excellent

Meghann-Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was so unique, clean and
Stayed 2 nights in Jan 2024
Response from Elvin, Assistant Front Office Manager on Jan 13, 2024
Dear Meghann, Thank you so much for your kind review! We are delighted to hear that you found Mama unique and clean. Your positive feedback means a lot to us, and we hope to welcome you back soon for another enjoyable stay. Mama Loves YOU!Elvin, Assistant Front Office Manager

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous modern property
Fantastic affordable modern accommodation in great location for was access to all Prague has to offer. Tram line right outside for easy travel around the city and to and from airport. Restaurant was good but there are others also nearby as well as mini market and larger shopping centre next door. Room was clean and spacious with wifi and casting to tv very simple. I highly recommend this hotel for an affordable short stay
Stayed 3 nights in Dec 2023
Response from Oleksandra, FO on Jan 10, 2024
Dear Conor, Thanks a lot for the awesome review! We're thrilled to hear your stay was pleasurable.It sounds like you made the most of the location and enjoyed the convenience of the tram line, nearby restaurants, and shopping options. Clean and spacious rooms with easy wifi and TV casting—couldn't ask for more!Your high recommendation means the world to us, and we can't wait to have you back for another fantastic stay. Safe travels until then! Mama you!

10/10 Excellent

Allisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Oleksandra, FO on Jan 10, 2024
Dear Allisa, thank you so much for taking the time to give us such an exceptional rating. We look forward to hosting you again in the future!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Rene on Jan 8, 2024
Dear Guest,thank you for your feedback. We are glad you enjoyed Mama for the most part and we hope to see you soon.Kind regards,ReneFront office

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Elvin, Assistant Front Office Manager on Jan 2, 2024
Dear Joshua,We are so glad you have a fantastic stay at Mama. We are looking forward to seeing you here again. Mama Loves You!Elvin, Assistant Front Office Manager

10/10 Excellent

Sean, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Rene on Dec 27, 2023
Dear Sean,thank you for your recent stay and perfect score feedback! We appreciate it and we are glad that you enjoyed your stay in Mama to the fullest. We look forward to your next visit!Kind regards,ReneFront office

8/10 Good

Jan

Stayed 1 night in Dec 2023
Response from Elvin on Dec 8, 2023
Hello Jan, thank you for your positive review and we hope to welcome you back soon. :) Mama loves you! Elvin, Assistant Front Office Manager.

10/10 Excellent

Aran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Elvin on Dec 8, 2023
Dear Aran, thank you for leaving us review! We are glad that you enjoyed your stay at Mama! We hope to see you again :) Mama you ! Elvin, Assistant Front Office Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Rene on Nov 16, 2023
Dear Michael,thank you for your feedback. We appreciate it and we hope to see you again in Mama soon.Kind regards,ReneFront office

10/10 Excellent

TAKASHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
Hotel staff are really kind, hotel facility is very clean and very fancy hotel. I can recommend this hotel to anyone who travel to Prague with full confidence
Stayed 2 nights in Nov 2023
Response from Elvin on Nov 11, 2023
Dear Takashi, thank you for taking the time leaving us this fantastic review! We love to hear that you enjoyed your stay at Mama and we will share your positive comment with the rest of the staff. They always try their best to deliver the most pleasant experience to the guests :) We hope to see you again, Mama you ! Elvin, Assistant of Front Office Manager

10/10 Excellent

Rostislav

Stayed 2 nights in Nov 2023
Response from Elvin on Nov 11, 2023
Dear Rostislav,Thank you for your kind review. We are so glad to see that you enjoy your stay at Mama. Hope see you again. Have a great day. Elvin, Assistant of Front Office Manager

10/10 Excellent

John

Stayed 4 nights in Oct 2023
Response from Elvin, Assistant of Front Office Manager on Nov 11, 2023
Dear John, thank you for taking the time leaving us review! We love to hear that you enjoyed your stay at Mama. We hope to see you again, Mama you !

10/10 Excellent

Madeleine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So rare for such a big hotel to have so much personality and be so carefully curated. We absolutely loved it. The bar, terrace and restaurant is great - I particularly loved the cocktail menu! We ordered a pizza and a burger one evening from the restaurant and really enjoyed it. Our stay was extremely good value for money. We had an awesome view of Prague from our room. Staff were great too, super friendly and helpful. Tram stop right outside which gets you into the centre very fast, and they run late into the night as well - we got a tram at 1am! Only bad thing was that despite being on the 7th floor, we got a lot of mosquitoes in the room and my partner left Prague with a total of 63 mosquito bites!
Stayed 3 nights in Oct 2023
Response from Viki on Nov 12, 2023
Dear Madeleine,Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you thoroughly enjoyed your stay and appreciated the unique personality and careful curation of our hotel. It warms our hearts to know that our efforts to create a distinctive and memorable experience were successful.We're pleased to hear that you enjoyed the bar, terrace, and restaurant, especially the cocktail menu. It's fantastic that you found our dining options to your liking, and we're thrilled that you found our offerings to be of great value.We appreciate your kind words about our staff, and we're pleased to hear that they were able to contribute to making your stay enjoyable. Providing exceptional and friendly service is always our top priority.However, we sincerely apologize for the inconvenience caused by the mosquitoes in your room. We take this matter seriously and will investigate and address the issue promptly to ensure a more comfortable experience for our future guests. We appreciate your understanding and bringing it to our attention.On a positive note, we're glad the tram stop right outside the hotel was convenient for your travels into the city center, and it's wonderful to hear that you took advantage of it even late at night.We hope to have the pleasure of welcoming you back in the future, and please do not hesitate to reach out if there's anything we can do to make your next stay even more enjoyable.Warm regards,Viki, FO SupervisorMama you!

8/10 Good

Pratip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time at Mama Shelter
I recently had the pleasure of staying at Mama Shelter Prague during our holiday trip, and I must say that my experience was good. They have great service and the value for money it offered truly made it a memorable stay. The Check-in was very smooth. The room itself was clean, comfortable, and well-maintained. While the hotel may not offer all the bells and whistles of some luxury establishments, it provided everything I needed for a pleasant stay. The bed was comfortable, and the bathroom was spotless, and the shower had good water pressure. The room had no coffee maker, and the room temperature control system was not working as expected, hence we had to gone through some warm nights. The limited amenities, in my opinion, were not a drawback. In fact, it gave the hotel a cozy and quiet atmosphere, perfect for family or anyone seeking a peaceful retreat. There may not be a swimming pool or a spa, but there are plenty of local attractions and activities nearby to keep you entertained. In conclusion, Mama Shelter Prague offers good service and comfortable, well-maintained rooms at a reasonable price. If you're looking for a hotel that delivers great service and value for your money, I highly recommend giving this establishment a try. I left with a smile on my face and a desire to return in the future.
Stayed 3 nights in Oct 2023
Response from Rene on Nov 1, 2023
Dear Pratip,thank you for such a detailed feedback. We appreciate it and we are happy you liked the hotel in general despite few inconveniences. We would love to have you back again. Kind regards,ReneFront office

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with easy access to public transport.
Stayed 2 nights in Sep 2023
Response from Anna, Assistant Front Office Manager on Oct 29, 2023
Dear Gaurav,Thank you for your positive feedback. I am happy to read that you had a great stay with us. Especially that you found our location convinient.Hope to see you back in the future!Mama You

8/10 Good

Raquel Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at Mama Shelter Praha, it’s quiet and easy to get to the center via public transportation. The only thing they would want to consider is a coffee maker.
Stayed 5 nights in Sep 2023
Response from Viki on Oct 6, 2023
Dear Raquel, thank you for leaving us such a high score! We really value the feedback that you gave and we will certainly consider it to make our services better to our guests :) Hope to see you soon! Mama You. Viki, FO Team

8/10 Good

Natasha

Stayed 4 nights in Sep 2023
Response from Rene on Oct 23, 2023
Dear Natasha, thank you for you feedback. We hope you enjoyed your stay at Mama and we hope to see you again soon! Kind regards,ReneFront office

10/10 Excellent

Kerry

Stayed 6 nights in Sep 2023
Response from Anna, Assistant Front Office Manager on Oct 1, 2023
Dear Kerry,Thank you for your review. I am happy to see that you had a great stay with us. We hope to keep up the excellent service.Hope to see you back in the future.Mama You

10/10 Excellent

Jingyi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. I did not realize i randomly picked a hidden gem.
Stayed 3 nights in Sep 2023
Response from Anna, Assistant Front Office Manager on Oct 1, 2023
Dear Jingyi,Thank you very much for your feedback. I really appreciate it and I will share your experience with the rest of our staff.I am happy that you had such an excellent stay and we look forward to welcome you back in the future.Mama You

6/10 Okay

Kevin

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 5 nights in Sep 2023
Response from Anna, Assistant Front Office Manager on Oct 29, 2023
Dear Kevin,Thank you for your feedback. I am sorry to see that you only had an average stay with us. It would really help us to know what we could do better. Hope that you had a pleasant stay in Prague.Mama You

8/10 Good

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Rene on Sep 13, 2023
Dear Tomas,thank you for your review. We apprecitate your feedback and we will continue to do our best to provide the best services possible.Kind regards,ReneFront office

10/10 Excellent

Candace

Stayed 2 nights in Sep 2023
Response from Rene on Sep 9, 2023
Dear Candace,thank you for your perfect score feedback. We appreciate that and we will continue to try to provide the best services possible.Kind regards,ReneFront office

10/10 Excellent

Rostislav

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Anna, Assistant Front Office Manager on Aug 19, 2023
Dear Rostislav,Thank you for the positive score. We hope to keep up the excellent service.Thank you as always for the loyalty.See you soon!

10/10 Excellent

Jan

Stayed 1 night in Aug 2023
Response from Anna, Assistant Front Office Manager on Aug 17, 2023
Dear Jan,Thank you for coming back to stay with us. I really appreciate the loyalty and continuous support.I am happy that your stay was an excellent experience.See you next time!Mama You

10/10 Excellent

Sumedh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous and really stylish hotel, conveniently located. Will definitely try out other Mama Shelters
Stayed 2 nights in Aug 2023
Response from Rene on Aug 13, 2023
Dear Sumedh,thank you for such an awesome feedback. We are really glad you enjoyed Mama, especially the design and the location. We are sure you will enjoy the other Mama Shelters as you did ours.Kind regards,Rene