3 outdoor pools, pool umbrellas, sun loungers

Reviews of Riu Playacar - All Inclusive

3.5 out of 5
Riu Playacar - All Inclusive
Avenida Xaman Ha Manzana Lote, Playa del Carmen, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 609 out of 1047 reviews" "
Rating 8 - Good. 274 out of 1047 reviews" "
Rating 6 - Okay. 92 out of 1047 reviews" "
Rating 4 - Poor. 45 out of 1047 reviews" "
Rating 2 - Terrible. 27 out of 1047 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Amir

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riu Playacar is amazing, this was my third time and I will keep coming back!!!
Stayed 7 nights in May 2024

8/10 Good

Almira

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place overall was nice, not too busy or noisy. The beach could use more shaded areas and an extra bar but overall really nice place.
Stayed 6 nights in May 2024

10/10 Excellent

Isnel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly
Stayed 5 nights in May 2024
Response from Online Reputation Manager on May 21, 2024
Dear Isnel,We are delighted that your stay with us has been a success.We are glad you enjoyed the service we provide to our guests.We hope that soon, you will be able to live an even better experience with us.Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Allen Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 3rd stay at RIU Playacar and had an amazing time. We will be back again.
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on May 9, 2024
Dear Allen Wayne,Thank you for taking the time to give us your valued feedback following your stay at our hotel. We are happy to hear that you had a lovely time at our hotel! We look forward to sharing another great experience with you soon. Have a lovely day. Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Barbara, Cypress

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We travel out of the Country at least twice a year. All inclusive resorts every time since 1999. I have to say cleanliness, food and varieties, temperature of food and freshness of the food is the best we have ate at any resort. Lots of activities and bars. Actually the bar drinks at every bar were really good. All the workers went out of their way to please you. Rooms were spotless too. I highly recommend this Resort. We will be going back.
Stayed 7 nights in Apr 2024
Response from Hotel Riu Playacar on May 9, 2024
Dear Barbara,Your compliments are very much appreciated, our reward is your kind review with the confirmation of a job well done. Thank you very much!We will continue to work in order to improve our services, we would love to welcome you again soon, Barbara.And we wish you a lovely day!Kindest wishes,Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

Carrie Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was great. The staff was great. If you forget something at home and need to buy it across the street, be prepared to pay 3x more than what you would at home. Nice to have entertainment but the Friday neon party was the best! I would suggest maybe having a sing-along night to a genre of videos, like karaoke but the whole audience can sing. For example, a rock n' roll theme night and the audience can sing along to the lyrics on the screen to well known rock songs. Another idea would be a kahoot event like a trivia night and there could be prizes like those given in the day. I would have also really liked to have more night lights around the property, maybe torches or solar lights down the center pathway to the beach. It would be very pretty, distinctive, and safer.
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on May 8, 2024
Dear Carrie Ellen,we appreciate you taking the time to share your great review here! We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 4 nights in Apr 2024
Response from Hotel Riu Playacar Online Reputation Manager on May 7, 2024
Dear Laura,We will pass on your fantastic review to our lovely staff.Thank you very much for being our guest!The best news is reading you had a nice time.We would love to welcome you again very soon, Laura.Warmest Regards,Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Great time at the beach!! Small property which makes it even better so you don’t have to walk far to the beach, entertainment or dining. Could also access the RIU Tequila & Yucatan for lunch & entertainment. Quiet at night, not a party resort, which is a bonus. Only $10 quick cab ride to 5th Ave which has all the shopping. Would definitely stay here again!
Stayed 6 nights in Apr 2024
Response from Hotel Riu Playacar Online Reputation Manager on May 7, 2024
Dear Emily,Our efforts are rewarded when we read that our dear guests have enjoyed a well-deserved holiday.It is nice to know that we are doing a good job and that it is appreciated by our wonderful guests. And it's fantastic to read that you enjoyed your holiday.We look forward to welcoming you again soon, Emily.Thank you very much!Warmest regards,Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Felix

Traveled with family
Liked: Cleanliness, staff & service, amenities
The resort is beautiful and the attention by the host is amazing. The only issue I had were the guest rooms. They need some updating and regular maintenance.
Stayed 5 nights in Apr 2024
Response from Hotel Riu Playacar Online Reputation Manager on May 6, 2024
Dear Felix,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Nevertheless, we will take note of your review for improvements.Wishing to host you again very soon.Kindest wishes!Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

Jade

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on May 3, 2024
Dear Jade,Thank you for your review and for spending time with us.We're glad we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Nataliya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beaches
Stayed 8 nights in Apr 2024
Response from Online Reputation Manager on May 2, 2024
Dear Nataliya,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Brenda Nora, Chilliwack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Apr 2024

8/10 Good

Synthia

Liked: Cleanliness, staff & service, property conditions & facilities
Great vacation. Everything is clean and safe
Stayed 7 nights in Apr 2024
Response from Hotel Riu Playacar Online Reputation Manager on Apr 24, 2024
Dear Synthia,We are truly grateful for your stupendous feedback.It is very pleasing to learn you liked your experience and we look forward to welcoming you again soon.Thank you very much!Kindest wishes, Synthia,Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

Christine Alicia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well looked after resort
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on Apr 24, 2024
Dear Christine Alicia,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

A

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Wife and I enjoyed the resort. We struggled with the slightly uphill walk to the buffet because we are aging and not in good condition. Other than that, the resort was amazing. The staff was kind and efficient. Good Job Riu Playacar!
Stayed 7 nights in Apr 2024
Response from Hotel Riu Playacar Online Reputation Manager on Apr 23, 2024
Dear A.,We cannot thank you enough for your outstanding feedback.We feel privileged, since from all the hotels you chose us and you had a fantastic stay.Thank you very much!Hoping your wife and you visit us again.Loving wishes!Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Yana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for a family of 4. Clean rooms, nice beach (no coral reefs and can actually swim), very decent food and many options to choose from fot breakfast and dinner. Lunch was ok. Well kept beach and common areas. I would say the kids “water park” was tiny with only a few things there so not so great for bigger kids. Entertainment was awesome, every day they had a variety of activities. We especially enjoyed Katja and Isis. Pool bar gets busy and you have to wait a bit. But mostly a very positive stay!
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on Apr 23, 2024
Dear Yana,It was a real pleasure for us to receive your complimentary comments and to note that you greatly appreciated different aspects of the hotel that contributed to your highly satisfactory experience. Please be assured that we will follow up on your comments and address them with the relevant departments.We look forward to your return and the opportunity to provide you with another memorable experience in our facilities. We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Roy John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, efficient staff. Very clean facilities. Good food, plenty of variety, good drinks. Loved the pools and the evening entertainment.
Stayed 7 nights in Apr 2024
Response from Hotel Riu Playacar Online Reputation Manager on Apr 23, 2024
Dear Roy John,It is so nice to learn you enjoyed your stay.Thank you very much for making every effort worthwhile.Our lovely staff will be very pleased.Your evaluation makes us want to continue working to offer the best service.We wish you a lovely day, Roy!Warmest Regards,Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

Alex

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was the best ,internment and service team are the best , hope to return there again
Stayed 5 nights in Apr 2024
Response from Hotel Riu Playacar Online Reputation Manager on Apr 23, 2024
Dear Alex,Thank you very much for your fabulous review.The best reward is learning to learn you liked it.We count ourselves lucky for our lovely guests and we really look forward to welcome you again soon, Alex!Kindest Greetigns!Hotel Riu PlayacarOnline Reputation Manager

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service
We wanted a great beach and Riu Playacar checks that box. Food was ok, rooms need some work. Bed was not terribly comfortable and the rooms are very cold/hard, no comfortable seating. Bathroom was completely unprivate and not easy to use. Staff was very friendly and helpful. If you are looking for value, Riu delivers that, and it’s on a beautiful stretch of beach.
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on Apr 19, 2024
Dear Michael,We really appreciate that you took the time to evaluate us and to share your feedback.While it is great to learn that you enjoyed the staff members attentive service, we are disappointed that there were some inconveniences that made an impact on your overall experience. We strive to provide all of our guests with a wonderful experience and we regret that your stay with us was not entirely perfect!Please rest assured that we will pass your comments to corresponding departments for further consideration as we know there is always room for improvement and we truly hope that you will give us a chance to host you soon again and share a more enjoyable experience.With best regards,Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

Cecile

Stayed 11 nights in Apr 2024

10/10 Excellent

Jessica Alessandra, Etobicoke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Riu Playacar resort. Staff was wonderful and friendly, the food and drinks were delicious having multiple options. I would highly recommend this resort. It was clean, well-maintained, with a great atmosphere and beautiful beach. Loved my stay at Riu Playacar and will definitely be back in the future!
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on Apr 16, 2024
Dear Jessica Alessandra,Thank you for your review! We are very happy to know that you loved your stay.We look forward to welcoming you again soon and share a better experience. Kind regards, Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Crystal

Traveled with family
Being my first time doing an all inclusive holiday and first time visiting Mexico it was a pleasant surprise
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on Apr 16, 2024
Dear Crystal,Thank you very much for your review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great for the most part. The A La Carte resteraunts were more like buffets and the food wasn't very good but the buffet was above average so we always found something good to eat. I love that the buffet has some sort of roast and gravy at breakfast everyday . They did the same at the Riu in Los Cabos which i also loved the buffet.
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on Apr 16, 2024
Dear Tim,Thank you for your review! We are very happy to know that you loved your stay and we look forward to welcoming you again soon.Kind regards, Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

Laurie ann

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would like to have known about gluten free area sooner.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Apr 16, 2024
Dear Laurie ann,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We look forward to sharing another experience with you soon. Have a lovely day. Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

TinaLouise Josephine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice resort. Staff friendly and helpful; very clean. My room key deactivated a couple times which was annoying. The entertainment could have been better and the food options were good and some ok.
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on Apr 15, 2024
Dear TinaLouise Josephine,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know that overall you enjoyed your stay, in the Hotel Riu Playacar. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

marcia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that I would like different is if they actually came to my room every other day and filled my water I had to call all the time for my water. Actually they never came to my room unless I called.
Stayed 7 nights in Mar 2024

10/10 Excellent

Richard J

Liked: Property conditions & facilities
Fun place great staff, lots of amenities
Stayed 6 nights in Apr 2024
Response from Hotel Riu Playacar Online Reputation Manager on Apr 12, 2024
Dear Richard J,We are delighted to read your kind remarks about our hotel. We strive to make all of our guests feel welcome and relaxed during their time with us, therefore, we are very grateful for your fantastic feedback.Thank you very much, Richard!Looking forward to your next visit.Warmest Regards,Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024

4/10 Poor

Robert

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Food was terrible. Virtually every restaurant was cafeteria food like. Entertainment was uninspiring. Pools were small and not a lot of space. Rooms were meh. Beach is pretty. The white clothes party and head phone dance party was fun. We had more fun at nearby Riu Tequila.
Stayed 6 nights in Apr 2024
Response from Online Reputation Manager on Apr 11, 2024
Dear Robert,Thank you for taking the time to provide your feedback in regards to your recent stay with us.Wereally regret not being able to give an outstanding service, despite our genuine efforts and that your experience with us was not what you expected and we apologize for the inconvenience. We hope that you will decide to return to visit us soon to allow our team to demonstrate improvements achieved from your feedback.Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive was awesome - top notch food and drinks, and pools!
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on Apr 10, 2024
Dear Jay,Thank you so much for taking the time to review your stay and for the wonderful rating!It was a pleasure to serve you.We hope to have another opportunity to welcome you back in the near future.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

Brody

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with a great beach! Easy to walk around as the resort was perfect size.
Stayed 8 nights in Mar 2024
Response from Online Reputation Manager on Apr 10, 2024
Dear Brody,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback.We look forward to your visit to any of our facilities in the near future.Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

LILY ANN

Traveled with family
Liked: Amenities
The food was awesome a good variety. The staff were friendly and amazing!! We enjoyed the evening entertainment. I would like more channels in English and have movies options .
Stayed 6 nights in Mar 2024
Response from Hotel Riu Playacar Online Reputation Manager on Apr 9, 2024
Dear Lily Ann,We aim to please, your remark will be noted.Thank you very much on behalf of our team for your great evaluation.We are very pleased to read you had a fantastic stay.Looking forward to welcoming you again.Kindest Greetings, Lily Ann,Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

JOAQUIN

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We loved our hotel room and views.. housekeeping staff were nice and awesome ! The wait staff were not that friendly .. we loved Jesus and his friendly smile at the restaurants.. gracias!
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Apr 8, 2024
Dear JOAQUIN,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Playacar. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Tatiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Riu Playacar for 6 nights and had a wonderful time. All the staff was great, from the servers at the pool area to the housekeeping team. Food was really good, always an abundance of fresh fruit which is a big plus for our kids. One of the chefs even cooked a special dish when someone in our party asked if it was going to be available that night (it wasn’t), so that was amazing, thank you! Can’t wait to go back!
Stayed 6 nights in Mar 2024
Response from Hotel Riu Playacar Online Reputation Manager on Apr 4, 2024
Dear Tatiana,We cannot thank you enough for your outstanding feedback.We feel very lucky, since from all the hotels you chose us and you had a great stay.Thank you very much!Hoping you visit us again and wishing you a fantastic day, Tatiana.Warmest Regards,Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

Kymberly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never seen any resort employees clean as much as RIU playacar does. WOW. Every single day they were cleaning (soap, water, scrubbing) all the stairs, walkways, windows, pool... Hands down one of the cleanest resorts you will go to. Best way to describe this hotel would be a family hotel. We went in March and there was a good range of ages from 20's to young families, to retired. Nothing to crazy, but they ensure everyone is having a fun time. If you're looking for an affordable, clean, all inclusive hotel. This is probably what you're looking for.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 27, 2024
Dear Kymberly,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Robert Oneil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the fact that I could have breakfast and lunch at 2 other properties which were in walking distance. I also like the animals of towels and elastic bands created made by the cleaning staff. I regards not tipping them more especially because on the drive to the airport to get home the driver informed my that the minimum wage was only 15USD per day.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Mar 26, 2024
Dear Robert Oneil,It is wonderful to know that you enjoyed your stay with us so much.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Lourdes milagros Jorge

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Alberto Castillo

Liked: Cleanliness, amenities
Excellent
Stayed 5 nights in Mar 2024

8/10 Good

brenda louise

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food was very good no reservations needed for the alacart
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Mar 20, 2024
Dear brenda louise,Thank you for your comment,We are really happy for the wonderful review you have given us.We would love for you to visit us again and to be able to offer you another equally pleasant experience for you.Also, please know that we have felt very satisfied with our work as well as with having served you.I hope to visit us again soon.Yours faithfully,Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Gheorghe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great condition, staff, food and the beach. Parties and activities by Riufun are awesome!
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Mar 20, 2024
Dear Gheorghe,We would like to thank you for sharing your feedback on your recent stay at our resort. It is great to learn that overall, you had a good experience. We look forward to welcoming you back soon. Best Greetings, Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

José

Stayed 7 nights in Mar 2024

4/10 Poor

GARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Stephen Noel, Eagle Mountain

Traveled with partner
Liked: Cleanliness, staff & service
The evening entertainment was pitiful. Iots of smoke and flashing lights do not make up for poor quality. Also they need to have more shade on the beach area. Scuba Caribe could rent beach umbrellas for $10-20/7day? I would gladly pay so I didn't have to fight for a shady spot.
Stayed 10 nights in Mar 2024
Response from Online Reputation Manager on Mar 19, 2024
Dear Stephen Noel, Thank you for sharing your experience at the Hotel Riu Playacar, and we appreciate the good rating! We are very sorry to read you were not satisfied with the evening entertainment. Our team works hard to provide shows and activities that cater to a wide range of ages and nationalities. Be assured, we will send your comments to the corresponding department.To end, please know that the beach is a public space, so we you can understand that the beach umbrellas business is out of our reach.It is our hope to see you again in the future!Kind Regards,Hotel Riu PlayacarOnline Reputation Manager

10/10 Excellent

Elena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Riu Playacar for 2 weeks. From February 25 to March 10. Staff was friendly, approachable, helpful. Dining options had a lot of choices. Only one downside was, some restaurants had waiting list for about an hour. But buffets had all of international delicases. Entertainment was perfect one of the best, we saw them a lot at Reviera Maya. Drinks were made highly professionally. One BIG downside Riu Playacar do not provide transportation from and to Cancun Airport. Thank you very much for your hospitality.
Stayed 14 nights in Feb 2024
Response from Online Reputation Manager on Mar 18, 2024
Dear Elena,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu PlayacarOnline Reputation Manager

8/10 Good

Crystal

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful beach and pools. We reserved a room with 2 beds and was not able to be accommodated with 2 beds until the third night. I had called the resort the week prior to confirm we had a two bed room reserved. The computers in the lobby didn't work in order to print our return flight information and no one knew who was responsible for those computers.
Stayed 6 nights in Feb 2024
Response from Hotel Riu Playacar Online Reputation Manager on Mar 12, 2024
Dear Crystal,We are very grateful to you for staying with us.Nonetheless, we regret to learn that your experience did not meet your expectations as our goal is to make your stay memorable. We are truly sorry for the incident with the computer printer, the IT department has been notified.We will address your concerns with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu PlayacarOnline Reputation Manager