Dear ELIZETH Isabel,Thank you very much for taking the time to provide your valuable feedback from your recent experience.Needless to say, we are very sorry to read that you felt sick. We follow strict procedures while handling our food products, in order to prevent and avoid any kind of alimentary risks or hazards.Travelling to different countries with different climates may lead to gastrointestinal problems, which may not necessarily be related to food.At RIU Hotels & Resorts health is our priority. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area.Nevertheless, we are very sorry to learn about your discomfort.However, we regret that we failed to live up to your expectations and we are disappointed to read the shortfalls you received.We have noted your feedback to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Hoping to have the opportunity to welcome you again.Best Regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Gerardo S,Thank you for your great review and for spending time with us.We are delighted to hear that we lived up to your expectations of us.Please be assured that we will take your feedback into consideration and discuss it with the relevant departments.We look forward to welcoming you again soon. Until then, we wish you all the best.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Agnes Maria,Thank you for your review. We really appreciate that you took the time to evaluate your stay. Since we make every effort to meet our guests’ expectations and to provide a wonderful experience, we are truly disappointed to read that you may have experienced some challenges with us. Your comments will be forwarded to the relevant team to be taken into account for future improvement as we really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Olga,We definitely have the best guests. It is us who wish to thank you very much for your kind feedback, also on behalf of our lovely staff. It is very pleasing to read that you enjoyed your holiday. We hope to see you again, Olga! Kindest Greetings, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Pavlo,We greatly appreciate your positive feedback. Receiving you in our facilities has been a real privilege. It fills us with joy to know that your experience with us was so rewarding. We sincerely hope to have the opportunity to host you again on numerous occasions.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Kurt,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear MARLON,Thank you for your great review. We are really glad to learn that you enjoyed your experience.We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Jennifer Lea,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear roberto,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you and we are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Laura,Thank you very much for choosing us for your holiday and for sharing your feedback. Our guests’ feedback is valued and work to ensure improve for the future. It is disappointing to learn your stay was not perfect, we will share your remarks to the different departments for further consideration.We hope you will give us the chance in the future to offer you a better experience.Best Regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Mike,We are truly grateful for your stupendous evaluation. Nevertheless, your comment willbe forwarded to the management.It is very pleasing to learn you liked your experience and we look forward to welcoming you again soon.Thank you very much!Warmest wishes,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Ivaylo,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear John Kenneth,Thank you very much for staying at Riu and for sharing your feedback with us.As service is one of the key values of our company and we strive to make every effort to exceed all of our guests’ expectations, we are truly saddened to find that you weren't fully satisfied with your recent experience. We assure you that these are not the standards that are reflective of the hotel.Your concerns will be forwarded to corresponding departments with the purpose of improving and we really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear William,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Kindest wishes, William,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Chris,We count ourselves lucky for our lovely guests. Thank you very much for staying with us. We are very happy to read you had a nice time.We cannot thank you enough for your positive ratings.Looking forward to welcoming you again soon, Chris!Kindest wishes,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Safet,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Brittany,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you and we are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Mark,Thank you for taking the time to give us your valued feedback following your stay at our hotel. We look forward to sharing another great experience with you soon. Have a lovely day. Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Aisling,We are very pleased to hear that we lived up to your wishes in terms of the points you have made.We hope that you will come back to enjoy your stay with us very soon.We look forward to welcoming you!Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Xochitl,Thank you for your comment,We are sorry that you did not leave completely satisfied with our services.On the other hand, if you consider that there was any problem with your reservation, please allow us to tell you that, with the information you provide us and, through this channel, it is not possible for us to assist you.Therefore, we suggest that you contact the channel through which you formalized your reservation.Let us inform you that we have recorded your observations and will share them with the appropriate departments to continue perfecting our services day by day.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Ramón,We wish to thank you on behalf of all our staff team for your fantastic review and for being a lovely guest.Our best reward is learning you enjoyed your holiday.We will receive you with open arms, Ramón.And we wish you, all the best.Loving Regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Oksna,It is very gratifying to read you enjoyed your holiday.Please allow us to explain that the shop is not run by Riu. We will share your impression.It would be nice to be able to welcome you again soon.Wishing you a brilliant day!Kindest Greetings!Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Deisy,Your compliment is very much appreciated, our reward is your kind review with the confirmation of a job well done. Thank you very much!We will continue to work in order to improve our services, we would love to welcome you again soon.And we wish you a lovely day, Deisy!Kindest wishes,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Joy,we appreciate you taking the time to share your great review here! We are happy to know that overall you were pleased with our service. We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Michael,It is rewarding to read you appreciated the efforts of our beautiful staff.Thank you very much for choosing us!We are very pleased to learn you liked it and we would like you to visit us again soon.Loving Regards, Michael,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Esther,Thank you for sharing your feedback with us! We are sorry to hear about your disappointment during your visit. We are really concerned about the missing items. The incident you described surprises us, as our guests security and well-being is very important to us. We will of course share your impressions with the corresponding team for an adequate follow up as we are looking forward to having the opportunity to welcome you back in the future, so that we can provide a better experience.We remain with warm regards, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Dina Marie,Thank you very much for your positive feedback, We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Mariana Nicoleta,Our efforts are rewarded when we read that our dear guests have enjoyed a well-deserved holiday.It is nice to know that we are doing a good job and that it is appreciated by our wonderful guests. And it's fantastic to read that you enjoyed your holiday.We look forward to welcoming you again soon, Mariana Nicoleta.Thank you very much!Warmest regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Louis,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager