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Reviews of Springhill Suites By Marriott Phoenix Downtown

3 out of 5
Springhill Suites By Marriott Phoenix Downtown
802 E Van Buren St, Phoenix, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 703 out of 1000 reviews" "
Rating 8 - Good. 204 out of 1000 reviews" "
Rating 6 - Okay. 53 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Kan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Watering running noise from other rooms. Also street traffic noise at night since it is close to downtown.
Stayed 1 night in May 2024
Response from adm on May 20, 2024
Thank you for your feedback. We hope you stay with us again.

10/10 Excellent

Hurnan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay for 4 nights! The property is located east of Downtown Phoenix, and there's not much immediately surrounding the hotel. However, it is close to the action! The property is a bit on the older side but still very clean and well kept. My room had clean linens, and the shower was clean (not grimy or rusting). They have a window AC in each room, so if you're sensitive to sound, it could be distracting while sleeping, but otherwise it's white noise. There's daily free hot breakfast, and 24/7 hot tea, water, and coffee, which is a great touch. The fitness room is limited (2 treadmills, one elliptical, and free weights all-in-one strength machine), but does the job when you are not wanting to run outdoors in 95 degrees. The pool seemed nice, but I did not utilize this amenity. The service was excellent. From the front desk, to shuttle driver, to the breakfast staff, everyone was very pleasant to interact with. The shuttle service is a huge bonus. They provide free rides within a 2 mile radius within the hotel, and also hourly transport to the airport. Overall, a great stay for the value! Thank you!
Stayed 4 nights in May 2024
Response from adm on May 21, 2024
Thank you for the wonderful feedback. We hope you stay with us next time you are in the Phoenix area.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from adm on May 16, 2024
Thank you for your feedback! Please come back to stay with us.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice room loved how quiet and comfortable it was. Will definitely come again!
Stayed 1 night in May 2024
Response from adm on May 13, 2024
Thank you for your feedback. We truly appreciate you staying with us.

10/10 Excellent

Tina, maricopa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very friendly and allowed us to do early check in to an accessible room. They acknowledged us as we walk in and left the hotel.
Stayed 1 night in May 2024
Response from adm on May 13, 2024
Thank you for your feedback! Come back and see us soon.

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a clean and quiet hotel! Would definitely stay here again!
Stayed 3 nights in May 2024
Response from adm on May 8, 2024
Thank you for your feedback. We appreciate you staying with us. Hope to see you again!

10/10 Excellent

Bryan

Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
Wonderful
Stayed 1 night in May 2024
Response from adm on May 6, 2024
Thank you for your feedback. We hope you come back soon!

10/10 Excellent

Xiomara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Close to Downtown & Stadium!
Stayed 1 night in May 2024
Response from adm on May 6, 2024
Thank you for your feedback. We hope you come back again!

2/10 Terrible

GARY, glenwood springs

Ripoff
Stayed 1 night in Mar 2024
Response from adm on May 2, 2024
Hello. Thank you for you feedback. I see the score of a one. Can you please provide me with additional information.

10/10 Excellent

Jose

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Love it will be back
Stayed 1 night in Apr 2024
Response from adm on May 2, 2024
Thank you for your feedback. We appreciate you staying with us, and we will see you next time!

10/10 Excellent

Mia, Bonita Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night without any issues. Staff was great. Will stay here again
Stayed 1 night in Apr 2024
Response from adm on May 1, 2024
Thank you for your feedback. We appreciate you staying with us. We look forward to seeing you again!

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from adm on May 2, 2024
Thank you for your feedback. We appreciate you staying with us.

8/10 Good

Emi, Astoria

Stayed 2 nights in Apr 2024
Response from adm on May 21, 2024
Thank you for your feedback. We appreciate you staying with us.

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to walk to Chase Stadium food locations. Staff was friendly and room were great
Stayed 1 night in Apr 2024
Response from adm on May 2, 2024
Thank you for your feedback. We appreciate you staying with us, and we will see you next time!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location for downtown and the shuttle
Stayed 1 night in Apr 2024
Response from adm on May 1, 2024
Thank you for your feedback. We appreciate you staying with us. Come back to see us soon!

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities
Quiet stay despite it being prom season and lots of prom kids stayed at hotel. Room was clean and comfy. Bed was extremely comfy. Will be back.
Stayed 1 night in Apr 2024
Response from adm on Apr 30, 2024
Thank you for your feedback. We appreciate you staying with us. We hope to see you again!

10/10 Excellent

Dario

Surrounding area got a lot of homeless but property itself is well kept. Rooms clean & comfortable.
Stayed 1 night in Apr 2024
Response from adm on Apr 30, 2024
Thank you for your feedback. We appreciate you staying with us. We hope to see you again!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, soft bedsheets
Stayed 1 night in Apr 2024
Response from adm on Apr 30, 2024
Thank you for your feedback. We appreciate you staying with us. We hope to see you again!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from adm on Apr 30, 2024
Thank you for your feedback. We hope you come back agian!

10/10 Excellent

Bertha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grate place
Stayed 1 night in Apr 2024
Response from adm on Apr 24, 2024
Thank you for your feedback. We hope you come back again!

10/10 Excellent

Salim, Jersey City

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Apr 2024
Response from adm on Apr 23, 2024
Thank you for your feedback. We appreciate you staying with us. Please come back to see us again!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from adm on Apr 23, 2024
Thank you for your feedback. We appreciate you staying with us. Please come back to see us again!

2/10 Terrible

Edwin

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service. Dirty room.roaches under bed. Possibly bed bugs. Shower had no hot water.
Stayed 1 night in Apr 2024
Response from adm on Apr 22, 2024
Thank you for your feedback. I apologize for the inconvenience you may have had. Can you please let me know the room you stayed in so that I can check on your concerns. Thank you.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent for access to downtown. Also central to many attractions. Staff was wonderful. Breakfast was delicious everyday. Stayed for a week and felt right at home.
Stayed 6 nights in Apr 2024
Response from adm on Apr 22, 2024
Thank you for your feedback! We hope to see you again.

10/10 Excellent

Mary

Stayed 1 night in Apr 2024
Response from adm on May 10, 2024
Thank you for the feedback. We appreciate you staying with us. We hope to see you again!

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Staff really sweet and welcoming
Stayed 2 nights in Apr 2024
Response from adm on Apr 16, 2024
Thank you for your feedback. We are happy you enjoyed your stay. Come back and see us again!

10/10 Excellent

Susan

Liked: Amenities
Staff is extremely courteous, helpful and beyond accommodating!
Stayed 1 night in Apr 2024
Response from adm on Apr 15, 2024
Thank you for you feedback. We appreciate you staying with us! Come back soon.

2/10 Terrible

Clara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled disgusting like mildew or old wet clothes really bad!
Stayed 1 night in Apr 2024
Response from adm on Apr 15, 2024
Thank you for your feedback. If you would like to provide a room number, I can further look into your concerns.

8/10 Good

Heather, Ansonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great food options near by and not too far from airport
Stayed 2 nights in Mar 2024
Response from adm on Apr 15, 2024
Thank you for you feedback. We appreciate you staying with us! Come back soon.

10/10 Excellent

Trinh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly and helpful. There's shuttle service to take you around within 2 miles.
Stayed 1 night in Mar 2024
Response from adm on Apr 8, 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. Come back to see us!

8/10 Good

Michelle

Stayed 2 nights in Mar 2024
Response from adm on Apr 8, 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. Come back to see us!

10/10 Excellent

Christopher, Fruitland

Stayed 2 nights in Mar 2024
Response from adm on Apr 24, 2024
Thank you for your feedback. We hope you come back again!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Close walk to the baseball field
Stayed 2 nights in Apr 2024
Response from adm on Apr 4, 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us. Come see us again.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is 4 or more blocks away other than a convenience store and public bus from the hotel. Coffee, cocktails, smaller and larger restaurants are blocks away. Pheonix's blocks are not normal city blocks, they are larger. I started to use electric scooters which were all over the city - while super fun and convenient, they are a little spendy. If I had a kid(s) with me, I would not stay here for ease and sanity, though there is a basic park very nearby.
Stayed 7 nights in Mar 2024
Response from adm on Apr 3, 2024
Thank you for your feedback.

10/10 Excellent

Armando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a weekend and watching a game
Stayed 1 night in Mar 2024
Response from adm on Apr 2, 2024
Thank you for your feedback! We appreciate you choosing us. Come back to stay with us again.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from adm on Apr 3, 2024
Thank you for your feedback. We hope to see you again!

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from adm on Apr 3, 2024
Thank you for your feedback. We hope to see you again!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff who checked me in were very friendly, professional, and skillful.
Stayed 1 night in Mar 2024
Response from adm on Apr 2, 2024
Thank you for your feedback, we appreciate you choosing to stay with us. Hope to see you again!

10/10 Excellent

Lisa, Wheaton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one of the staff members we encountered were so friendly and approachable. Breakfast was great with many options to choose from. Room was very comfortable and clean. Pool was nice. Close to airport and ASU downtown campus.
Stayed 1 night in Mar 2024
Response from adm on Apr 2, 2024
Thank you for your feedback, we appreciate you choosing to stay with us. Hope to see you again!

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! Breakfast was a huge plus and very convenient to the airport along with a courtesy airport shuttle.
Stayed 1 night in Mar 2024
Response from adm on Apr 2, 2024
Thank you for your feedback, we appreciate you choosing to stay with us. Hope to see you again!

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Nice reception staff. Breakfast was good. Hours for breakfast and pool were great. Only drawback, our room did not get tidied for the full 4 night stay. Our garbage was overflowing by the time we left. The hot tub jets are a bit odd - not super comfortable as they splash you.
Stayed 4 nights in Mar 2024
Response from adm on Apr 2, 2024
Thank you for your feedback, we appreciate you choosing to stay with us. Hope to see you again!

6/10 Okay

Doris

Traveled with family
Liked: Cleanliness, staff & service
Older hotel. Room setup was odd
Stayed 4 nights in Mar 2024
Response from adm on Apr 2, 2024
Thank you for your feedback. If you would like to share details, we can try and improve on your experience.

10/10 Excellent

Jessica

Traveled with family
Friendly and efficient staff.
Stayed 1 night in Mar 2024
Response from adm on Apr 2, 2024
Thank you for your feedback, we appreciate you choosing to stay with us. Hope to see you again!

6/10 Okay

Julio

Liked: Staff & service
.
Stayed 1 night in Mar 2024
Response from adm on Apr 2, 2024
Thank you for your feedback. If you would like to share details, we can try and improve on your experience.

10/10 Excellent

Josephine, Tucson

Business traveler, Traveled with family
Liked: Amenities
Great place. Will stay again.
Stayed 1 night in Mar 2024
Response from adm on Mar 19, 2024
Thank you for the feedback. We are happy to hear that you enjoyed your stay. Please come back to see us again!

10/10 Excellent

Kees

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Mar 2024
Response from adm on Mar 18, 2024
Thank you for your feedback. We appreciate you staying with us. Come back to stay with us soon!

10/10 Excellent

Brittany

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and the fact they offered breakfast everyday was really nice!
Stayed 2 nights in Mar 2024
Response from adm on Mar 18, 2024
Thank you for your feedback. We appreciate you staying with us. Come back to stay with us soon!

10/10 Excellent

Philemon K.

Stayed 1 night in Mar 2024
Response from sdm on Apr 4, 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us. Come see us again.

10/10 Excellent

Ani L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from adm on Mar 11, 2024
Thank you for your feedback. We hope that you come back soon!

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from adm on Mar 11, 2024
Thank you for your feedback. We hope that you come back soon!