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Opiniones de Omni Scottsdale Resort & Spa at Montelucia

4 out of 5
Omni Scottsdale Resort & Spa at Montelucia
4949 E Lincoln Drive, Paradise Valley, AZ

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 691 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 170 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 76 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 33 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 33 de 1003 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Alfonso

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
Muy deficiente el servicio
Se hospedó 2 noches en marzo de 2021
Respuesta de Rachael O - Front Office Manager, el 18 mar. 2021
I am sorry to see you did not have a good experience at our property. If you would like to reach out to me directly so I can get some details about your experience, I would be more than happy to listen. Thank you.

10/10 Excelente

Fernando

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2020
Respuesta de Rachael O - Front Office Manager, el 26 oct. 2020
Thank you for the 10 out of 10, Fernando!

10/10 Excelente

Felipe, Mexico

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente en todos los aspectos. La ubicación y vistas si espectaculares
Se hospedó 3 noches en enero de 2020
Respuesta de Jonathan A, el 7 feb. 2020
Thank you for the perfect 5 out of 5 rating, Felipe! We are thrilled to hear you enjoyed your time with us and that you found the views and location to be favorable. We hope to see you again soon.

8/10 Bueno

Fernando

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Bonito Bueno y un poco descuidado
Es muy bonito hotel pero el dueño lo tiene muy descuidado, de todas formas vale la pena parar en el. Cuidado con el Valet parking 30 dlls y casi casi a fuerzas, asi como el resort fee
Se hospedó 3 noches en agosto de 2019
Respuesta de Jonathan A, el 30 ago. 2019
Thank you for your feedback. We hope to serve you again in the near future.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
Muy limpio bien conservado lugar donde está ubicado muy familiar con buenos restaurants alberca muy agradable
Se hospedó 2 noches en marzo de 2019
Respuesta de Jonathan A, el 3 jun. 2019
Thank you for the great comments. We look forward to welcoming you again soon!

8/10 Bueno

Francisco, Mexico City

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel good experience
Facilities were great, personnel as well was always with disposition, fantastic installations.
Se hospedó 2 noches en septiembre de 2018
Respuesta de Chloe, el 24 oct. 2018
Thank you for your kind review and valuable feedback. We look forward to welcoming you back soon.

10/10 Excelente

Ayman

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very elegant and upscale resort and spa really loved our stay
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Aric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Terrific property Nice rooms Great bathroom Really good shampoo and body cream
Se hospedó 1 noche en mayo de 2024
Respuesta de Concierge, el 21 may. 2024
Dear Aric, Thank you so much for staying with us! We also love the shampoo and body cream!Look forward to your return!

10/10 Excelente

Sharon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Immaculate grounds, friendly & fast help, and clean and relaxing rooms! So close to everything you need or want.
Se hospedó 4 noches en mayo de 2024
Respuesta de Concierge, el 21 may. 2024
Dear Sharon, Thank you for staying with us! We e so glad you enjoyed yourself and our excellent location. We look forward to your return!

10/10 Excelente

amanda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing, romantic tuscan style resort. Landscaping is stunning, restaurants are delish and the pools are huge! Loved this resort.
Se hospedó 3 noches en mayo de 2024
Respuesta de Concierge, el 21 may. 2024
Dear Amanda,Thank you for the kind words. We are glad you enjoyed your stay and look forward to your return!

10/10 Excelente

karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Alex Assistant Front Office Manager, el 19 may. 2024
Thank you for choosing Omni Montelucia. Hope to see you soon!

8/10 Bueno

John, Auburn

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
I've stayed here multiple times. One of my favorite resorts to relax. Having said that, they are slipping in terms of service. I hope they can get back on track. Overall I love this place, I just hope they can get their act together
Se hospedó 3 noches en mayo de 2024
Respuesta de Concierge, el 16 may. 2024
Thank you for the review, we appreciate the feedback.Looking forward to your return!

10/10 Excelente

Joe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Alex Assistant Front Office Manager, el 19 may. 2024
Thank you for choosing Omni Montelucia. I hope to see back soon!

8/10 Bueno

Barbie, Pico Rivera

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice rooms and property. Not a good variety of food. Spivey only
Se hospedó 4 noches en mayo de 2024
Respuesta de Concierge, el 10 may. 2024
Dear Barbie,Thank you for staying with us. We are glad you enjoyed the rooms and property. We appreciate the feedback on the cuisine and food and beverage is taking all comments into consideration.We do look forward to your return!

10/10 Excelente

Raul

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property was exceptional. We had a magnificent room with a view of the Camelback Mountains. The Staff, specifically Carlos was such an exemplary model of someone who values his job and the guests. The food poolside and at the restaurants were likewise wonderful. We will definitely be back! Thank you! Raul & Vivian Murciano Denver, Colorado
Se hospedó 4 noches en mayo de 2024
Respuesta de Concierge, el 9 may. 2024
Dear Raul,Thank you so much for staying with us! We are so glad you enjoyed your time with us and the view! Carlos is thrilled you have mentioned him.We look forward to your return!

10/10 Excelente

Teresa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was even more beautiful than the pictures listed on Expedia. The staff exceeded expectations, they were friendly and helpful. We didn't try all of the restaurants, but the food in the Crave Cafe' as well as lunch at Taqueria Centro were really good. The pool was clean and quiet, with drink service and misters to keep you cool. The views were amazing. The property is so peaceful and serene, we would definitely stay there again.
Se hospedó 1 noche en mayo de 2024
Respuesta de Front Office , el 8 may. 2024
We are so happy to hear that you truly enjoyed your stay here with us at Omni Montelucia! We cant wait to welcome you back.

10/10 Excelente

Matthew

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Omni is a very clean and unique experience. With a Spanish feel and great view of camelback mountains ⛰️.
Se hospedó 1 noche en mayo de 2024
Respuesta de Alex Assistant Front Office Manager, el 2 may. 2024
Thank you for taking a moment to rate your stay! We hope that you enjoyed your time in our beautiful resort We are thrilled that your experience as our guest was a good one and hope that you will again choose our Omni Montelucia when planning your next visit to Scottsdale! We look forward to welcoming you soon!

4/10 Malo

Yvette

Viaje familiar
Le gustó: Servicios
No le gustó: Servicio y personal
Lots of bugs in the room ypu van tell the room had been sitting and wasnt inspected prior to the visit
Se hospedó 2 noches en abril de 2024
Respuesta de Front Office, el 29 abr. 2024
I apologize for the inconvenience you experienced during your stay at our hotel. We take all guest feedback very seriously, and we are sorry to hear about this experience. I will personally look into this matter and address it with our team to ensure it does not happen again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you in the future.

8/10 Bueno

Lana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Roaches in room
Se hospedó 1 noche en abril de 2024
Respuesta de Alex Assistant Front Office Manager, el 1 may. 2024
Upon further review of the feedback provided through the guest survey program, I wanted to apologize on behalf of the Omni Montelucia for the overall experience that was encountered throughout your stay. In addition, please note that our Director of Engineering and front office mana have been informed on the substandard services that were experienced within the hotel.

10/10 Excelente

Naveed

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful architecture and decor. Room was spacious and comfortable. Staff was really attentive and courteous.
Se hospedó 2 noches en abril de 2024
Respuesta de Alex Assistant Front Office Manager, el 29 abr. 2024
Thank you for taking a moment to share your experience as our guest! We appreciate the feedback and have shared it with our team to serve as a reminder to continue to provide the utmost in guest services! We look forward to welcoming you back as our valued guest soon. It would be a pleasure to have you with us again! Thank you for choosing Omni Montelucia!

10/10 Excelente

Anita

Se hospedó 3 noches en abril de 2024
Respuesta de Alex Assistant Front Office Manager, el 19 may. 2024
Thank you for choosing Omni Montelucia. I hope to see back soon!

10/10 Excelente

Anoosh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Front Office, el 22 abr. 2024
We are delighted to hear that you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excelente

Janet

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This property has been maintained very well through the years. I enjoyed my stay and was able to relax. It was quiet and felt very safe. I'll be back.
Se hospedó 2 noches en abril de 2024
Respuesta de Front Office , el 19 abr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excelente

Shyla

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Front Office , el 19 abr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excelente

Angelica

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property was really beautiful! It was so well kept and felt so relaxing. We had just had a few days of travel and exploring the state and this was the perfect end to our trip. My daughter described it perfectly.. it was like an adult hotel that allows kids now... which basically means no water slides or activities built for kids but really beautiful and welcoming to children. Also, service and food were fantastic! I highly recommend staying here!
Se hospedó 3 noches en abril de 2024
Respuesta de Front Office , el 19 abr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excelente

Don, Calgary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Top shelf!
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office , el 19 abr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excelente

Fahad

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
So far the best resort l have ever been. The only 2 things l was not aware of. 1- breakfast not included on my reservation. 2- there is a $30 per night for valet. Everything else was amazing.
Se hospedó 3 noches en abril de 2024
Respuesta de Front Office , el 19 abr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excelente

Florin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice Resort, not massive which we loved! Rooms are nice and big. Nice Bathrooms, pool service was excellent, breakfast was awesome with a great view.
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office , el 19 abr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

8/10 Bueno

Sherrie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was comfortable. Needed extra comforter and down would have been nice. Pool area very loud
Se hospedó 2 noches en abril de 2024
Respuesta de Front Office , el 19 abr. 2024
I am so sorry to hear that your time here on property was not the best. We do hope that you are willing to give us a second chance to make things right for you!

10/10 Excelente

Andrea

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Omni turned out to be a lovely option for our family. Really beautiful grounds, close walk to Camel Back hike, decent food options, lovely pool area and service. I would go back definitely!
Se hospedó 4 noches en marzo de 2024
Respuesta de Front Office , el 19 abr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excelente

Paul

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property and landscape were beautiful
Se hospedó 3 noches en abril de 2024
Respuesta de Front Office , el 19 abr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excelente

Melissa, TRAVERSE CITY

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing service.
Se hospedó 5 noches en abril de 2024
Respuesta de Front Office , el 19 abr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excelente

Renata

Se hospedó 1 noche en abril de 2024
Respuesta de Alex Assistant Front Office Manager, el 26 abr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Alex

10/10 Excelente

Janna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful area
Se hospedó 3 noches en marzo de 2024
Respuesta de Front Office , el 19 abr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excelente

Emilie

Le gustó: Limpieza
Se hospedó 4 noches en marzo de 2024
Respuesta de Front Office , el 19 abr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

6/10 Aceptable

Éva Maria

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Beautiful grounds. Their "systems" were down so we couldn't access the spa and their communication around the issue was poor, we went to the spa 4 times before they told us we would not be able to book appointments.
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Office , el 19 abr. 2024
I am so sorry to hear that your time here on property was not the best. We do hope that you are willing to give us a second chance to make things right for you!

10/10 Excelente

Derek

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful grounds newly remodeled quiet plenty to eat and drink. Very nice rooms maybe the best
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Office , el 19 abr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

8/10 Bueno

Elliot

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is generally very beautiful. The pool is small, especially on the weekends when the day crowds and wedding parties show up. Our room was large but not in great shape - the sliding doors to the patio were almost impossible to open, one of the bathroom hooks was broken, the tv had a gash in the screen, the in-room refrigerator door was falling off its hinges, and the bathroom sink hot water faucet handle was detaching. You would expect better given the room costs. The on-premises dining options are good, but a bit overpriced for the caliber of food. Unfortunately, the property is in a neighborhood with draconic traffic regulations (speed cameras, low speed limits, etc.) and nimby community members that make getting into and out of the hotel to go visit sites a chore.
Se hospedó 3 noches en marzo de 2024
Respuesta de Front Office , el 19 abr. 2024
I am so sorry to hear that your time here on property was not the best. We do hope that you are willing to give us a second chance to make things right for you!

6/10 Aceptable

Ashley

Viaje en pareja
No le gustó: Servicios
- Advertises complimentary EV charging but they were all “out of order”. - Beautiful enough to have filming crews all over disrupting a quiet and private vacation and access to pool. - Housekeeping does half the job (left garbage, didn’t make bed) and front desk says “sorry they just don’t speak English” - inappropriate, disrespectful, unacceptable. 3 stars are earned because for potential because it is a beautiful campus, it just didn’t measure up to expectations.
Se hospedó 4 noches en marzo de 2024
Respuesta de Front Office , el 19 abr. 2024
I am so sorry to hear that your time here on property was not the best. We do hope that you are willing to give us a second chance to make things right for you!

10/10 Excelente

Scott

Se hospedó 2 noches en marzo de 2024
Respuesta de Front Office , el 19 abr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excelente

Anshuman

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful location. Very friendly staff
Se hospedó 4 noches en marzo de 2024
Respuesta de Front Office , el 19 abr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

10/10 Excelente

Elizabeth

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
Good setting near the mountains. Our room had a balcony near a pool. Very quiet with lots of amenities.
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Office , el 19 abr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

8/10 Bueno

sarah

Se hospedó 1 noche en marzo de 2024
Respuesta de Front Office , el 19 abr. 2024
I am so sorry to hear that your time here on property was not the best. We do hope that you are willing to give us a second chance to make things right for you!

10/10 Excelente

Sandra

Se hospedó 3 noches en marzo de 2024
Respuesta de Front Office , el 19 abr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.

8/10 Bueno

yoshikazu

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient location. Great service. Staffs were friendly. Great value for the pricing of the room.
Se hospedó 3 noches en marzo de 2024
Respuesta de Front Office , el 13 mar. 2024
We are so happy to hear that you truly enjoyed your stay with us at Omni Montelucia and we cannot wait to welcome you back!

10/10 Excelente

Taft Brigham

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing!!! Will be back again!!!!
Se hospedó 3 noches en marzo de 2024
Respuesta de Front Office , el 13 mar. 2024
We are so happy to hear that you truly enjoyed your stay with us at Omni Montelucia and we cannot wait to welcome you back!

10/10 Excelente

Brian

Le gustó: Condiciones de la propiedad
Se hospedó 4 noches en febrero de 2024
Respuesta de Front Office , el 13 mar. 2024
We are so happy to hear that you truly enjoyed your stay with us at Omni Montelucia and we cannot wait to welcome you back!

10/10 Excelente

Brian J

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent resort.
Se hospedó 4 noches en febrero de 2024
Respuesta de Front Office , el 13 mar. 2024
We are so happy to hear that you truly enjoyed your stay with us at Omni Montelucia and we cannot wait to welcome you back!

10/10 Excelente

JoLyn

Se hospedó 1 noche en marzo de 2024
Respuesta de Front Office , el 19 abr. 2024
We are so glad that you enjoyed your stay with us! We hope that you decide to come back again.