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Reviews of Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel
3401 E University Drive, Phoenix, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 717 out of 1186 reviews" "
Rating 8 - Good. 273 out of 1186 reviews" "
Rating 6 - Okay. 97 out of 1186 reviews" "
Rating 4 - Poor. 62 out of 1186 reviews" "
Rating 2 - Terrible. 37 out of 1186 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Kimberly, Marengo

Traveled with family
Basic
Stayed 6 nights in May 2024
Response from Sporter on May 26, 2024
Thank you for sharing your experience , it's unfortunate to hear your recent experience didn't fully meet expectations.

10/10 Excellent

James H Stewart

Stayed 1 night in May 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property, inside and out. Checking in was very efficient and friendly.
Stayed 1 night in May 2024
Response from Sporter on May 25, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express PHOENIX AIRPORT. We are so happy to hear that you had a pleasant stay over all. We look forward to seeing you again soon!

4/10 Poor

Richard

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Not great
Stayed 1 night in May 2024
Response from Sporter on May 25, 2024
It's unfortunate to hear your recent experience didn't fully meet expectations. Thank you for staying with us.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Sporter on May 25, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express PHOENIX AIRPORT. We are so happy to hear that you had a pleasant stay over all. We look forward to seeing you again soon!

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the cleanliness and the warm breakfast that is included.
Stayed 1 night in May 2024
Response from Sporter on May 22, 2024
Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 Excellent

Julian, La Quinta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sporter on May 22, 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

8/10 Good

matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place
Stayed 1 night in May 2024
Response from Benny C. on May 20, 2024
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 Excellent

Mandar, Shoreview

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Sporter on May 21, 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle to the airport and the super helpful late night staff member, David.
Stayed 1 night in May 2024
Response from Benito C. on May 20, 2024
Hello,Thank you for sharing your delightful experience at Holiday Inn Express PHOENIX AIRPORT. Your lovely feedback reinforces our commitment to providing exceptional guest experiences. It's pleasing to hear that our Shuttle services to our team members met your expectations. We would love to see you again soon.

8/10 Good

Curtis W

Traveled with partner
Clean and sufficient for a quick stay. I would stay there again
Stayed 1 night in May 2024
Response from Benito C. on May 16, 2024
Hello,We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to seeing you again soon.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people.
Stayed 1 night in May 2024
Response from Sporter on May 16, 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

8/10 Good

Ronald

Liked: Cleanliness, staff & service
Room was clean but very noisy
Stayed 1 night in May 2024
Response from Benito C. on May 16, 2024
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
The property was comfortable and clean.
Stayed 1 night in May 2024
Response from Sporter on May 16, 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

10/10 Excellent

Klaas

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast! Helpful staff.
Stayed 1 night in May 2024
Response from Benito C. on May 13, 2024
Hello,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We look forward to seeing you again soon!

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Natalie at the Front Desk is wonderful! Shuttle service was great as well. Highly recommend for Airport travel.
Stayed 1 night in May 2024
Response from Benito C. on May 13, 2024
Hello,Thank you so much for taking the time to post a review. Our staff do our best to make you feel welcome, thank you for letting us know natalie is doing just that. And we are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in May 2024
Response from Benito C. on May 13, 2024
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 Excellent

Kaitlyn

Stayed 1 night in May 2024
Response from Benito C. on May 8, 2024
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, very clean and adequate buffet breakfast
Stayed 1 night in May 2024
Response from Benito C. on May 7, 2024
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 Excellent

Renee

Stayed 1 night in May 2024
Response from Sporter on May 26, 2024
Thank you for staying for us!

2/10 Terrible

susan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This morning was horrible I had my elderly mother with me and each employee told a different story. Go up stairs go down stairs we were yelled at by security in the airport and frontier charged us for my small bag nobody was helpful we barely made our flight. Please learn from this people with elderly need assistance. We will never be back with frontier again
Stayed 1 night in May 2024
Response from Sporter on May 6, 2024
As Holiday Inn Express & Suites Phoenix Airport We are sorry to hear you had a terrible experience with Frontier Airlines. You may want to try contacting Frontier Airlines directly to voice your concerns, as we are not allied with Frontier. We strive to provide excellent service at Holiday Inn Express & Suites. We'd appreciate it if you let us know about your experience.

6/10 Okay

Teresa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
A nice hoel, very quiet. Pool, great airport shuttle arrived very quickly. New, comfortable bed, good breakfast. Cleanliness of bathroom was the only dissapointment.
Stayed 1 night in May 2024
Response from Benito C. on May 6, 2024
Hello, Thank you so much for taking the time to post a review. Im sorry the cleanliness in the bathroom wasn't up to standards, we are looking into this and hope to resolve it accurately. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 Excellent

Carolina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the staff was very professional. I like the body wash and body lotion by Dove, excellent choice. I did not like that when I walked into my room it did not smell clean, it was giving musty smell. I had to spray my perfume. The shower pressure needs to be fixed, and the bathroom sink needs plumbing as the water was not flowing away fast enough.
Stayed 2 nights in May 2024
Response from Benito C. on May 6, 2024
Thank you so much for taking the time to post a review and for letting us know about these issues. Your feedback helps us do better. We are looking into this and hope to resolve it promptly and accurately. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, amenities
Needs updated. Five plumbing requests, 2 card replacements, door left open by staff, door wouldn’t close properly. Overall, disappointed. Get what you pay for. Breakfast was good and housekeeping good. Pool could use some TLC.
Stayed 13 nights in Apr 2024
Response from Benito C. on May 3, 2024
Hello,Thank you for taking the time to rate us today. I would like to extend my apologies that your recent stay did not meet your expectations. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Maria

Stayed 1 night in May 2024
Response from Sporter on May 25, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express PHOENIX AIRPORT. We are so happy to hear that you had a pleasant stay over all. We look forward to seeing you again soon!

8/10 Good

Ebeth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean rooms
Stayed 2 nights in Apr 2024
Response from Benito C. on May 3, 2024
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Benito C. on May 3, 2024
Hello,Thank you for sharing your delightful experience at Holiday Inn Express PHOENIX AIRPORT. Your lovely feedback reinforces our commitment to providing exceptional guest experiences. We hope for the opportunity to serve you again.

10/10 Excellent

Paula

Stayed 1 night in Apr 2024
Response from Sporter on May 21, 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

10/10 Excellent

Monte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was right for the locations within the Airport.
Stayed 1 night in Apr 2024
Response from Benito C. on Apr 30, 2024
Hello Monte,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

6/10 Okay

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice, the room spotless- however, the refrigerator hummed all night and we couldn’t get the temperature to 68, so it was too hot to sleep.
Stayed 1 night in Apr 2024
Response from Sporter on Apr 30, 2024
We are delighted to know that you appreciated the service level of our teams. I am sorry to hear that your accommodation did not meet your expectations. We will do our best to remedy this issue promptly.

10/10 Excellent

Marnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located
Stayed 1 night in Apr 2024
Response from Benito C. on Apr 28, 2024
Hello Marnie,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 Excellent

Courtney

Liked: Amenities
Staff was very accommodating and so nice.
Stayed 2 nights in Apr 2024
Response from Benito C. on Apr 28, 2024
Hello Courtney, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to seeing you again soon.

10/10 Excellent

Marisa, Winchester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Apr 2024
Response from Benito C. on Apr 26, 2024
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
This was the best breakfast included place we have stayed. Great and fast check in service.
Stayed 2 nights in Apr 2024
Response from Benito C. on Apr 26, 2024
Hello Robin, Thank you for sharing your delightful experience at Holiday Inn Express PHOENIX AIRPORT. Your lovely feedback reinforces our commitment to providing exceptional guest experiences. It's pleasing to hear that our complimentary breakfast met your expectations. We hope to have you with us again soon!

10/10 Excellent

Craig

Stayed 1 night in Apr 2024
Response from Benny C. on May 13, 2024
Hello,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We look forward to seeing you again soon!

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Fantastic breakfast
Stayed 1 night in Apr 2024
Response from Benito C. on Apr 22, 2024
Hello, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to seeing you again soon.

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near enough to airport. Great room set-up etc. Good breakfast. Nice desk people
Stayed 1 night in Apr 2024
Response from Benito C. on Apr 21, 2024
HELLO,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon

10/10 Excellent

Pablo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room great the only problem we stay in a room on the first floor the window shades didn't close all the way they were broken my wife was not Comfortable can't lived lights on you can see in the room fro the out side
Stayed 1 night in Apr 2024
Response from Benito C. on Apr 22, 2024
Hello Mr.Osuna,Thank you so much for taking the time to post a review and letting us know about the broken shade. We are so happy to hear that you had a pleasant stay overall and look forward to seeing you again soon!

8/10 Good

David, Kitchener

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the airport and great breakfast options
Stayed 1 night in Apr 2024
Response from Benito C. on Apr 21, 2024
hello, Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

8/10 Good

Joe, Somerton

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay
Stayed 1 night in Apr 2024
Response from Benito C. on Apr 21, 2024
Hello,We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to seeing you again soon.

10/10 Excellent

Thomas

Stayed 1 night in Apr 2024
Response from Benito C. on May 10, 2024
Hello,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We look forward to seeing you again soon!

10/10 Excellent

Jamie David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was good. Breakfast was good. No issues with the rooms. Only problem I had is what I was told was “quite time” wasn’t until 10pm. During my stay, there were a lot of people who decided to become rowdy and loud at the pool area around the time normal people go to bed, especially those who were there on business. I asked the front desk if there was anything they could do about it to which they said not really because it wasn’t quiet time. Recommend lowering quite time to 9 PM and have staff keep the guests at a moderate noise level whilst outside. Nothing disrupts your sleep more than being on the second floor and it’s sounding like people are right outside the window, screaming and hollering.
Stayed 4 nights in Apr 2024
Response from Benito C. on Apr 18, 2024
Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all. Thank you for letting us know about the loud noise around 9pm. Your feedback helps us do better. We will be looking into this issue. We look forward to seeing you again soon!

8/10 Good

Ruthanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Benito C. on Apr 19, 2024
Hello Ruthanne,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 Excellent

Deanna

Stayed 1 night in Apr 2024
Response from Benito C. on May 7, 2024
Hello,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We look forward to seeing you again soon!

4/10 Poor

Jesse

Disliked: Staff & service, property conditions & facilities
Very thin walls. We had to be awake at 3 AM and the teenage cheer leaders there for comp were awake and screaming at the pool and thru the hallway until 2 AM. Hotel staff said nothing to them
Stayed 1 night in Apr 2024
Response from Sporter on Apr 15, 2024
Thank you for sharing your comments. Sincere apologies for the inconveniences you encountered during your stay. We will do our best to remedy this issue promptly. We are hoping to deliver a better experience next time. You may reach us anytime!

8/10 Good

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived leas than a hour before check-in but they wouldn’t give us a room “because you booked on Expedia.” We sat in the lobby and waited for a room that was obviously ready, so that was a bummer and our only issue on this visit. The hotel/room itself was as expected. We will likely book directly with the hotel from now on, to avoid this issue in the future.
Stayed 1 night in Apr 2024
Response from Benito C. on Apr 11, 2024
Good Morning Micah, Thank you for taking your time and reviewing our hotel. Check in time is 3pm as listed on your booking. Any check in before 3pm is reserved for our IHG members. Im happy to hear the wait didn't distract you from your enjoyment of our hotel. Your lovely feedback reinforces our commitment to providing exceptional guest experiences. We hope you will stay with us again in the near future!

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The airport shuttle is a life saver!
Stayed 1 night in Apr 2024
Response from Sporter on Apr 9, 2024
Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 Excellent

Wayne

Stayed 1 night in Apr 2024
Response from Benito C. on Apr 28, 2024
Hello Wayne,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

6/10 Okay

Anthony

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Benito C. on Apr 8, 2024
Hello Anthony,Thank you for taking the time to rating us. I would like to extend my apologies that your recent stay did not meet your expectations. It is important to us that every guest had an enjoyable and comfortable stay. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime!

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, and convenient to the airport for our early morning flight.
Stayed 1 night in Apr 2024
Response from Benito C. on Apr 7, 2024
Hello Steven, Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!