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Reviews of Hilton Garden Inn Scottsdale Old Town

3 out of 5
Hilton Garden Inn Scottsdale Old Town
7324 E Indian School Rd, Scottsdale, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 580 out of 1001 reviews" "
Rating 8 - Good. 279 out of 1001 reviews" "
Rating 6 - Okay. 71 out of 1001 reviews" "
Rating 4 - Poor. 45 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot. Bar, pool, walking distance from lots of bars & restaurants.
Stayed 2 nights in May 2024
Response from ChadJ on May 21, 2024
Thanks for staying. Safe Travels.

4/10 Poor

Keith, Brooklyn

Disliked: Amenities, property conditions & facilities
Standard low quality hotel in serious need of room remodeling.
Stayed 1 night in May 2024
Response from Chadj on May 20, 2024
We are disappointed that you did not enjoy your stay. If you could reach out to the hotel directly and provide a bit more detailed information so that we can address any issues for future stays. Safe travels.

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in May 2024
Response from ChadJ on May 16, 2024
We are happy that you enjoyed your stay with us. Safe travels.

8/10 Good

hongmei

Liked: Cleanliness, staff & service, property conditions & facilities
in general， good for it's money
Stayed 2 nights in May 2024
Response from ChadJ on May 14, 2024
Thanks for the great score. See you next stay. Safe Travels!

10/10 Excellent

Debi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from ChadJ on May 16, 2024
Thanks for staying with us. Safe travels and see you next time.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and friendliness
Stayed 2 nights in May 2024
Response from ChadJ on May 13, 2024
Thanks for staying with us. See you next time! Safe travels.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with a great location to old town Scottsdale. Pool was amazing with lots of lounge chairs and shade! Will definitely be back!
Stayed 2 nights in May 2024
Response from ChadJ on May 12, 2024
We are happy that you enjoyed your stay with us! See you next stay.

6/10 Okay

William

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Typical Hilton. $22 for Parking, six dollar bottles of tap water in the room, $25 breakfast . They don’t look at it as lodging, but as a way to extract more money from you. Location is excellent. Short walk to historic old town in Scottsdale. Outdoor bar restaurant near the pool is very nice..
Stayed 1 night in May 2024
Response from ChadJ on May 12, 2024
Thanks for the feedback. Safe travels.

10/10 Excellent

Jane

Traveled with family
Liked: Amenities
Clean, pleasant and convenient location. Everyone was helpful
Stayed 1 night in Apr 2024
Response from ChadJ on May 6, 2024
Thanks for the kind words. See you next stay.

4/10 Poor

Laurette

Traveled with partner
Disliked: Staff & service
Wasn’t worth the cost. Had to pay to park in their underground parking lot. No breakfast was included. Towels and linens were only changed every other day. Would not stay again.
Stayed 1 night in Apr 2024
Response from ChadJ on May 6, 2024
Thanks for the feedback. We are sorry to hear that you didn't enjoy your stay. Housekeeping services for Hilton Garden Inn is every other day unless otherwise requested. There are discounts for breakfast for Hilton Honor members if you book directly. Our location is such that parking is at a premium which is why there is a charge for overnight parking.

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to Old Town is excellent!!! All you need to do is park and everything is right there!!!
Stayed 1 night in May 2024
Response from ChadJ on May 6, 2024
Thanks for the great comments. See you next stay!

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from ChadJ on May 16, 2024
Thanks for staying with us. Safe travels and see you next time.

8/10 Good

Hui, Morristown

Liked: Cleanliness, staff & service
The air conditioner is so old and make very loud noise. Cannot sleep well during night.
Stayed 1 night in Apr 2024
Response from Chad on May 21, 2024
Thanks for staying. Safe Travels.

2/10 Terrible

Alicia

Stayed 1 night in Apr 2024
Response from ChadJ on May 20, 2024
Thanks for the feedback. If you could reach out to the hotel directly and provide a bit more detailed information so that we can address any issues for future stays. Safe travels.

10/10 Excellent

Tucker

Liked: Cleanliness, staff & service, property conditions & facilities
Very clear and good people
Stayed 3 nights in Apr 2024
Response from ChadJ on Apr 30, 2024
Thanks for staying with us. Safe travels and see you next time.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ChadJ on Apr 21, 2024
We are happy that you enjoyed your stay with us! Safe travels and see you next stay.

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Let us check in early. Clean facilities nice outdoor sitting area
Stayed 1 night in Apr 2024
Response from ChadJ on Apr 17, 2024
Thank you for choosing to stay with us. See you next stay. Safe travels!

10/10 Excellent

Brooke Elizabeth, Abbotsford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from ChadJ on Apr 16, 2024
We are happy that you enjoyed your stay with us. Safe travels.

10/10 Excellent

Juan Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ChadJ on Apr 16, 2024
We are happy that you enjoyed your stay with us. Safe travels.

8/10 Good

Brent, Windham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ChadJ on Apr 16, 2024
See you next stay. Safe travels.

10/10 Excellent

SHINY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hilton was a beautiful experience. It was so conveniently located that made it so easy to explore old town Scottsdale. The hotel was clean, good amenities. Overall a very pleasant experience.
Stayed 3 nights in Mar 2024
Response from ChadJ on Apr 8, 2024
Thanks for the great feedback. See you next stay!

6/10 Okay

Chris

Stayed 1 night in Apr 2024
Response from ChadJ on Apr 30, 2024
Thanks for staying with us. See you next stay.

8/10 Good

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Mar 2024
Response from ChadJ on Apr 2, 2024
Thanks for staying! See you next time.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient hotel that is within walking distance of Old Town Scottsdale. The complimentary bottled water was awesome. Highly recommend if you want to experience Old Town!
Stayed 1 night in Mar 2024
Response from ChadJ on Apr 4, 2024
Thanks for staying with us. Safe travels and see you next time!

10/10 Excellent

Shelby

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice stay close to all kinds of shops and restaurants . Clean and had nice entertainment in the night
Stayed 2 nights in Mar 2024
Response from ChadJ on Mar 26, 2024
Thanks for staying with us. See you next time you're in Old Town.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ChadJ on Mar 26, 2024
Thanks for staying with us! Safe travels.

10/10 Excellent

Jordann

Stayed 1 night in Mar 2024
Response from ChadJ on Apr 16, 2024
Thanks for staying with us. Safe travels.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service
Cons: Why doesn’t this place have central air? A/C rattled all night. Bed hard. Worst breakfast I’ve ever had, bacon, eggs everything cold. Pros: Great location if you want to be in Old Town. Nice employees. Clean!!
Stayed 1 night in Mar 2024
Response from ChadJ on Mar 26, 2024
Thanks for your feedback. I will address all your concerns with the appropriate leadership teams. Safe travels.

4/10 Poor

Jack

Traveled with partner
Disliked: Cleanliness, staff & service
A six night stay at the cost of 3k was definitely not worth it for this hotel. Gone are the days of quality customer service. “Refreshing” is the new term for doing almost nothing in our room. It is a minimal every other day service. Our room was never really cleaned or vacuumed. Meanwhile it is up to us to ask the front desk for more coffee pods, cream, sugar etc. because they are too cheap to put more than 2 coffee pods for 2 days. That equates to 1/2 cup of coffee per day for 2 people. Come on, if you are providing crappy room service then at least put 4-6 coffee pods in the room! And an additional $10 each day for a sub par “continental breakfast” should be included in a $500 per night hotel charge. What a rip off! Many other service omissions included empty shampoo and lotion pumps. We will not stay there again.
Stayed 6 nights in Mar 2024
Response from ChadJ on Mar 23, 2024
Thank you for staying with us. We value your feedback and will address the necessary changes.

8/10 Good

Ron

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Put us in a room that faces the Main Street noisy then went to go to dinner downstairs. Very poor service.
Stayed 3 nights in Mar 2024

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Our experience at the Hilton Garden Inn Old Town Scottsdale was ok. Positives: Great location Free bottled water Negatives: Very loud (inside and outside) Housekeeping kept the jacket and shirt that we accidentally left in the closet. They claimed they found nothing after we checked out. Since we know they were left in th closet, we know housekeeping chose to keep them. My suggestion if you choose to book this hotel, check the room VERY carefully when you check out. If you leave something there, you will NEVER see it again.
Response from ChadJ on Mar 23, 2024
Thank you for choosing to stay with us. We appreciate your business and thank you for your feedback.

10/10 Excellent

Lynn

Traveled with partner
Great property, great location near old Downtown Scottsdale. The outside area with fire pits was wonderful. My only complaint is the slowness and lack of elevators to guest rooms
Stayed 2 nights in Mar 2024
Response from ChadJ on Mar 23, 2024
Thanks for the great feedback. We will see you next time your in Old Town.

8/10 Good

Morgan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient underground parking (extra cost). Room was cleaner and fresher than any of the other Hilton’s I’ve stayed at. Most the rooms are along E Indian School Rd which is a pretty active street, so just keep that in mind if road noise bothers you.
Stayed 1 night in Mar 2024

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved our stay at this property. Staff was amazing!! Loved the breakfast and food options offered throughout the day and evening. It was so conveniently located and so clean. Will be back soon
Stayed 3 nights in Feb 2024

10/10 Excellent

Troy

Stayed 3 nights in Feb 2024
Response from ChadJ on Mar 23, 2024
Thanks for staying! See you next time.

10/10 Excellent

Anthony

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024

10/10 Excellent

Anastacia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and convenient
Stayed 2 nights in Feb 2024

10/10 Excellent

Mary Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, room was smaller than expected.
Stayed 2 nights in Feb 2024

8/10 Good

Sharon, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Old Town, but Phoenix area hotels are pretty pricey and do ask for a room away from the main blvd here. A bit noisy.
Stayed 1 night in Feb 2024

10/10 Excellent

Mark Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located in Old Town Scottsdale, easy to walk to dining, bars, clubs and any other things you’d like to to do while in Scottsdale.
Stayed 3 nights in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Great location ! Great staff
Stayed 5 nights in Feb 2024

8/10 Good

scott

Business traveler
Liked: Staff & service
I would stay here again but Hotel could use some improvement!
Stayed 4 nights in Feb 2024

8/10 Good

Priscila

Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect and the breakfast was good
Stayed 1 night in Feb 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024

8/10 Good

Alicia

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Todd, EVERSON

Traveled with partner
Disliked: Staff & service
The front desk employee that checked us in was rude and very short with us. Would never meet our eye and acted like we were a pain to her. So disappointed to be treated this way.
Stayed 1 night in Feb 2024
Response from Michael on Feb 7, 2024
Dear Todd B, Thank you very much for staying with us one night last weekend. Our team members truly wish for all guests to have wonderful experience with us while in Old Town Scottsdale. Our apologies that the front desk person seemed overly quiet and gave you the wrong impression when you checked in. In hope of somehow compensating you for any frustration, we have credited back your incidental charge for the evening. Thank you again for staying with us!

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Esther

Business traveler, Traveled with family
Disliked: Cleanliness
The only thing I liked about it was the convenience. I travelled here for the Parade so it was walking distance to my meeting point. The hotel itself was not great, for the price I paid I was expecting so much more. No breakfast included, you have to pay EXTRA $22 for parking, we stayed in the second floor and there was SO MUCH NOISE coming in from the outside, people talking, cars, ambulance, I WAS NOT ABLE TO REST AT ALL. The beds were so small and uncomfortable. The hotel itself its beautiful and clean but why does it matter if I cant even do what I needed which is rest for the night. Netheless to say, I will not be staying at The Hilton again! Overpriced and it is not worth the price. I dont mind paying if I get the amenities that come with the price, but Hilton dissapointed.
Stayed 1 night in Feb 2024
Response from Michael on Feb 4, 2024
Dear Esther, Thank you very much for staying with us while you were in Old Town Scottsdale for the Parada Del Sol on Saturday during peak season. Our apologies that you did not know the Hilton Garden Inn brand does not have a free breakfast like a Hampton Inn. Hilton Garden Inns do have a delicious hot, cooked to order breakfast so everything is fresh. You are correct, we, along with most hotels in downtown Scottsdale, charge for nightly parking. I'm glad you found our hotel to be beautiful and clean. We hope you still had a wonderful time in Old Town. Thank you! Michael Sickler, General Manager