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Reviews of L'Hotel du Collectionneur Arc de Triomphe

5 out of 5
L'Hotel du Collectionneur Arc de Triomphe
51-57 rue de Courcelles, Paris, Paris

Reviews

8.2

Very Good

Rating 10 - Excellent. 520 out of 1002 reviews" "
Rating 8 - Good. 210 out of 1002 reviews" "
Rating 6 - Okay. 127 out of 1002 reviews" "
Rating 4 - Poor. 62 out of 1002 reviews" "
Rating 2 - Terrible. 83 out of 1002 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Zichen

Disliked: Cleanliness, property conditions & facilities
This is the most disappointing 5 star hotel I have ever stayed in. I don't know how this hotel was rated as a 5 star hotel. What surprised me the most, disappointed me, and infuriated me was actually when I went to the bathroom at night, there were two huge cockroaches sprawled on the toilet, and I'm not exaggerating in any way, close to the size of the palm of my hand. So I would like to ask how the hotel is sanitized and disinfected? This is a huge hygiene hazard for customers! I myself am very sensitive to bacteria as well as viruses, and the cockroaches were even likely to have crawled through the cups we used to brush our teeth and drink water. I can't believe this is a 5-star hotel with great reviews! For service wise, there was nothing very amazing about it. The concierge, front desk, and room service were all what a 5 star hotel should be. So I don't think there is anything commendable in terms of service On top of that, the amenities in the hotel room were poorly maintained, the plumbing on the side of the toilet was exposed and you could even see the siding! I seriously doubt that cockroaches are following these pipe cracks into my restroom. The bathroom was poorly designed, the rosette head was old as well as not being able to easily adjust the direction, there was very little water flow, and the bathtub was stained and cracked. I think taller people would have a tough time taking a shower.
Stayed 1 night in May 2024

10/10 Excellent

Laura

Traveled with family
Wonderful stay! Loved everything about this
Stayed 3 nights in May 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Concierge was so helpful! Will definitely be staying here again!
Stayed 3 nights in May 2024

10/10 Excellent

Vinay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, friendly staff, close proximity to top attractions and shopping. Ticks all the boxes
Stayed 2 nights in Apr 2024

10/10 Excellent

Izeyah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience I would definitely stay here again
Stayed 4 nights in Apr 2024
Response from EA on May 10, 2024
Dear Traveler, We are glad to note that you fully enjoyed your stay and we would like to thank you for sharing this rating !!It will be a pleasure for us to welcome you back soon at the Hotel du Collectionneur at the occasion of your next trip to Paris !Sincerely yours, Executive Assistant

10/10 Excellent

Sowmya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the place , staff very friendly and location was very good
Stayed 4 nights in May 2024
Response from EA on May 10, 2024
Dear valued guest, Thank you for reviewing us following to your recent stay at the Hotel du Collectionneur. We are glad to know that you enjoyed overall our hotel, our nice central location, the friendliness of our team and we all look forward to welcoming you back very soon !Kindest regards, Sincerely yours,Executive Assistant

2/10 Terrible

aicha

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I am very upset with this hôtel terrible customer service Hôtel very old Agent in the desk service very rude I don’t recommend this hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

María

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a beautiful hotel in a quiet street. Staff very helpful. Concierge lady not so much. Either she didn’t know or didn’t wanted to speak with us. First two days maid service was excellent; after that very careless. Had to ask the front desk to get their attention and still… Other than that the hotel is great!
Stayed 5 nights in Apr 2024
Response from EA on May 10, 2024
Dear valued guest, Thank you for your recent stay and for taking the time to review us on the site Expedia.com. We are glad to know that you are overall satisfied with your stay and that you appreciated our team members helpfulness. Also please rest assured we have well noted and taken in consideration all your comments and we would like to reassure you that the necessary reminders and actions have been be taken to avoid recurrence. Dear valued guest, perhaps we may suggest that you contact us at the occasion of your eventual next stay with us and we will be pleased to facilitate you next stay and to ensure it will be a truly successful one, Warmest regards from the entire team, Sincerely yours, Executive assistant

10/10 Excellent

Jade

Stayed 3 nights in Feb 2024

10/10 Excellent

Ralph

Stayed 3 nights in Mar 2024

10/10 Excellent

Yohan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding! The best hotel in Paris
Stayed 4 nights in Mar 2024
Response from EA on May 10, 2024
Dear valued guest, Thank you very much for staying with us and for sharing your positive experience following to your stay.It is a pleasure to know that you truly enjoyed your stay at the Hotel du Collectionneur and we all look forward to welcoming you back very soon for another outstanding experience !Kindest regards,Executive Assistant

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in Apr 2024
Response from EA on May 10, 2024
Dear valued guest, Thank you for taking the time to share your rating following to your stay with us. We hope you will come back and visit us soon again, Warmest regards, Executive assistant

10/10 Excellent

Elena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very comfortable and easy access to neighboring areas.
Stayed 3 nights in Mar 2024

10/10 Excellent

TaKecia D

Traveled with family
The hotel and service is excellent!!
Stayed 4 nights in Apr 2024

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Advertised with views of the Eiffel Tower however only a few rooms offer this view
Stayed 2 nights in Apr 2024

8/10 Good

free

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Al around good Hotel, but nothing extraordinary
Stayed 3 nights in Apr 2024

10/10 Excellent

Brittney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Stayed there with my family and they loved it.
Stayed 4 nights in Apr 2024

10/10 Excellent

Taina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk gave us an early check in, that was awesome. I really appreciated that.
Stayed 2 nights in Mar 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

RONG

Disliked: Staff & service, amenities, property conditions & facilities
Terrible service and noisy room.
Stayed 1 night in Apr 2024

10/10 Excellent

ALBERT

Stayed 2 nights in Apr 2024

8/10 Good

Aditya, San Jose

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property but the breakfast staff were very not flexible with timing (they close exactly at 10) with people waiting at the door.
Stayed 3 nights in Mar 2024

2/10 Terrible

Maritza

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My experience at this hotel was very disappointing. From the first day, I encountered several issues, including the lack of basic bathroom amenities such as shampoo, soap, and conditioner. Additionally, the phone in the room was not working, and the air conditioning was malfunctioning. Despite requesting compensation from the management, I only received a bottle of water in the room, with no further action taken to address the problems. Even after expressing my dissatisfaction and requesting a complimentary day's stay, the management did not agree to my request. In summary, my stay at this hotel was frustrating and disappointing. For these reasons, I rate it one star and would not recommend this place to other travelers. I do not plan to return in the future.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 1 night in Feb 2024

10/10 Excellent

castro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property
Stayed 2 nights in Mar 2024

10/10 Excellent

loveleen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Staff was very friendly and helpful. Very clean place
Stayed 4 nights in Mar 2024

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was great. Hotel treated me well and attended to my needs.
Stayed 4 nights in Feb 2024

10/10 Excellent

Solange, beirut central district

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are welcoming, room was enough for four with a view of the tour eiffel. 10 min walk to the champs elysees , location was really good. Hotel is clean.
Stayed 4 nights in Mar 2024
Response from Guest Relation on Mar 17, 2024
Dear Solange, Thank you very much for taking the time to share your feedback with us.We are very happy to hear that you enjoyed our hotel and our location!We hope to see you back soon, Kind regards, C.

10/10 Excellent

amir

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful front desk
Stayed 3 nights in Feb 2024

10/10 Excellent

Paulina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is wonderful and the staff was very nice, proper and friendly. The lady that checked us in (Feb 29th @3pm) was lovely and was really trying to help us. It did take very long to check in, we waited about 30 min, and they still could not get us in the room, so we ended up leaving our luggage on the side to go see places and came back in about six hours later to check in and thankfully our room was ready by then. We had an upgrade option but we didn't get the upgrade and as VIP we also had the welcome bottle of wine, which was also not provided. Besides those things the room was just wonderful and I think it's been the best comforter I've ever slept with in my entire life! The hotel itself is in perfect clean condition and is very elegant and the staff is very caring, professional, competent and lively. I also appreciate that they have parking on site which ranges between 30 and €60 per day depending on the form of payment, and the valet people were gentlemen! They also have a bar on site for light snacks, and the place is walkable from other forms of transportation like the subway. I will definitely return to this hotel and I highly recommend it!
Stayed 1 night in Feb 2024

6/10 Okay

Susan Lee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The men who handle the luggage are truly the professionals. They are very efficient and courteous. The breakfast is very good too! My toilet had some issues which was an inconvenience at midnight so that was a bummer. The hotel itself is very clean but can always use just a little extra to take it to the next level, We had an issue with a waiter who seemed to not want to do his job. Other than that it was very good. Grade A
Stayed 1 night in Mar 2024

10/10 Excellent

ZI XIN

Liked: Amenities
good service
Stayed 1 night in Jan 2024

10/10 Excellent

dolores

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just love it!
Stayed 3 nights in Feb 2024

6/10 Okay

Nina

Traveled with family and small children
There were moths in our bedroom which I was very worried we would take home. Even when I reported this they just apologised. The housekeeping was extremely slow on the two occasions we needed things. We had to call three times each and wait for over an hour to get hot water and towels. The buffet breakfast was lovely. The area is okay. I wouldn’t stay there again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Brisilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
B
Stayed 2 nights in Jan 2024

10/10 Excellent

Eustina

Stayed 3 nights in Feb 2024

10/10 Excellent

Tram

Stayed 2 nights in Feb 2024

6/10 Okay

Seema

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The concierge staff was excellent. However the rest of the hotel was all right not worth the price. When I booked the room in the picture it showed the Eiffel Tower. However when I got my room it wasn't available The breakfast options were very basic. After spending $2200 For 3 nights, one night we went to ask for bottle water And they told us this time we will give it To you however going forward there will be an additional charge for a water bottle. The room was very tiny. The view wasn't great I will not come back to this hotel
Stayed 3 nights in Feb 2024

8/10 Good

Sidnei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Stayed 1 night in Feb 2024

8/10 Good

Daniel

Stayed 3 nights in Feb 2024

10/10 Excellent

Patrick

Stayed 4 nights in Jan 2024

4/10 Poor

Pinhas

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty, air conditioner vents were filthy. It was too hot in the room, and it was impossible to cool it down. The bathtub is dangerously high when you step out of it. The soap and shampoo are of poor quality. Breakfast is expensive for no reason. The entire hotel and rooms are paved with old carpets that smell bad. Empty minibar. Weak WiFi. There is no smart TV. Always 2 elevators did not work out of 4. The rooms facing the road are noisy. I can't believe it's a five-star hotel...
Stayed 5 nights in Jan 2024
Response from EA on Mar 1, 2024
Dear valued guest, Thank you for your recent stay and for taking the time to review us on the site Expedia.com. We are sincerely sad to note that your stay was not up to your expectations. Please accept our most sincere apologies for any upset or inconvenience caused. Kindly rest assured your comments have been well noted and taken in consideration. We are sincerely sad that we were not aware of your dissatisfaction during the period of your stay as this might have enabled us to ensure the remaining part of your stay is a pleasant one. Perhaps we may suggest that you contact our guest relations team when making the arrangements for your next trip to Paris and we will be happy to facilitate our next stay and to ensure it is a truly successful one. Until then, we remain at your entire disposal for any further assistance you may need. Kindest regards from the entire team, Sincerely yours, Executive assistant

2/10 Terrible

Larry

Traveled with family
Disliked: Cleanliness, staff & service
We had to move rooms 3 times No heat Room service was abysmal Left off items We asked for a refund they said expedia would deny it. It was actually them that denied it Expedia did everything possible to get a refund. I fault the hotel very poorly ran hotel and charged me for nights i didnt occupy the room. Very stingy hotel, felt very sorry for employees. Would never recommend this hotel.
Stayed 6 nights in Jan 2024
Response from EA on Feb 27, 2024
Dear valued guest, Thank you for your recent stay and for taking the time to write a review on the site Expedia.com. We are sincerely sad to note that we obviously failed to meet your expectations at the occasion of your recent stay. Please accept our deepest apologies for any upset or inconvenience caused. We can only regret the fact that despite the efforts made by the team to meet you and to offer solutions we could not restore your trust in our services for the remaining part of your stay. Dear valued guest, guest satisfaction is one of our top priorities and we will be pleased to have the chance to show you that this experience is rather an exception that a rule. Please note that we all remain at your entire disposal and will be only too happy if there is anything else we can do to assist you. Kindest regards from the entire team, Sincerely yours, Executive assistant

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Yoly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Great espresso and tea options in the room. Bar had a great vibe!
Stayed 4 nights in Jan 2024
Response from EA on Feb 9, 2024
Dear valued guest, Thank you for your recent stay and for taking the time to review us on the site Expedia.com. We are glad to know the you are overall satisfied and that you appreciated more particularly the helpfulness and the friendliness of our team as well as the atmosphere at our Bar. Your very kind compliments will be certainly greatly appreciated and we will not fail to share them with the entire team. Thank you !Looking forward to the chance of welcoming you back soon and of serving you again, Kindest regards from the entire team, Sincerely yours, Executive assistant

10/10 Excellent

Valentina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Bethany

Traveled with partner
Liked: Property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Enidza

Stayed 5 nights in Dec 2023

10/10 Excellent

Keiko

Stayed 3 nights in Dec 2023