All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 1660 out of 3095 reviews" "
10 - Excellent
1,660
Rating 8 - Good. 827 out of 3095 reviews" "
8 - Good
827
Rating 6 - Okay. 319 out of 3095 reviews" "
6 - Okay
319
Rating 4 - Poor. 150 out of 3095 reviews" "
4 - Poor
150
Rating 2 - Terrible. 139 out of 3095 reviews" "
2 - Terrible
139
8.6/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Excellent
Wilshonz
Traveled with family and small children, Traveled with family
The hotel and pool weee great, staff was very friendly. Although it was a chore to get our luggage to the room. Elevators were not working and there was a cobstruction zone around the pool that might have been nice to know about in advance
Mi check in era a las 4pm y me entregaron a las 5pm y fue por que yo fui a recepción y ver que pasaba. Ya estaba listo pero por falta de comunicación no me habian llamado para entregarme las llaves. Todo lo demas perfecto.
This is a nice hotel. I didn’t get to see much of the amenities because I was never there. The reason I marked it down a little was just the stupid resort fees they charge. Just set the price and get rid of the resort fee.
Robert
Stayed 3 nights in Apr 2024
Response from Holiday Inn Resort LBV on Apr 30, 2024
This resort was outstanding overall. The staff, especially the young lady at check in was so very nice. My room was cleaned daily and you don't get that much anymore. They did test the fire alarm one day but it didn't last too long! I will stay there again.
Brenda
Stayed 4 nights in Apr 2024
Response from Holiday Inn on Apr 28, 2024
Thank you for your feedbackWe are glad to hear your check in experience was excellent. We will make sure your comments are passed on to the proper departments. Thank you and hope to see you soon.
I would have given this property a 5 star however they have extremely thick mattresses with a regular box spring. The beds are extremely comfortable but sit so high that it was difficult to get in and out of bed. ( I am 5'1") Running and jumping was a bit much.
Daniel
Stayed 2 nights in Apr 2024
Response from Holiday Inn Resort LBV on Apr 25, 2024
Thank you for your feedback. Please let us know if you choose to come back and stay with us, and we can lower the bed for you.
Highly recommend near Disney springs and parks. Transportation provided. Kid- friendly.Water splash- pad, arcade, movie theatre and off course pool.
Clean and quiet in the rooms. Friendly staff. Applebees on site/ kids 12 and under eat free with a voucher.
Off lake Buena vista so many other restaurants to visit.
Definitely will be going back
Check in was smooth and easy, room was clean when we came in. The hotel had an Applebees built in where you could have breakfast and dinner, which was helpful for us. It was a great hotel for a day’s stay.
Luis
Stayed 1 night in Apr 2024
Response from Holiday Inn on Apr 19, 2024
Thank you for your feedback.
6/10 Okay
Malinda
Apr 16, 2024
Customer service was excellent and check in went really well. The AC was off in the room, so there was a moldy odor. Also, the drain in the shower did not drain well. We arrived late, so decided not to ask for another room. The beds were nice and soft and comfy. We stayed 1 night.
Malinda
Stayed 1 night in Apr 2024
Response from Holiday Inn Resort LBV on Apr 17, 2024
Thank you for your feedback. I will be sure to pass this feedback to the proper department managers to address these issues and make sure it is corrected.
6/10 Okay
Samara
Apr 15, 2024
My stay was okay. The location of my room and noise level was not as up to par as I would’ve liked but overall the room was decent.
The hotel stay was fine. There was a little bit of constuction drilling that woke me up one day. I didn't like the scammers operation out of the hotel selling timeshare. They offered me $110 to watch a 90 minute presentation that actually lasted 4 hours and then i was told I didn't qualify for the money.
Juliet Christine
Stayed 4 nights in Apr 2024
Response from Holiday Inn on Apr 16, 2024
Thank You for your feedback..We do apologize and will be looking in to your concerns with upper management.
8/10 Good
Layla
Traveled with family
Apr 13, 2024
Liked: Property conditions & facilities
The apartment complex behind the bldg. You feel as if you are leaving your car behind to get kidnapped. The Inside are was really clean! Exterior not so much!!!
Layla
Stayed 3 nights in Mar 2024
Response from Holiday Inn on Apr 16, 2024
Thank You for your feedback.
10/10 Excellent
Joshua, Sturgeon Bay
Traveled with family and small children, Traveled with family
We were under the impression 2 breakfasts were included. With option to add for additional guests. When signing in the customer service rep told us only the room was included
My family and I enjoy our stay at the hotel. It is definitely family friendly. I really love how Applebee's was on property so I did not have to go far to dine. The hotel was not far from Disney World which was the main purpose of the trip.
Staff was friendly room was comfortable. Nice pool and tiki bar area, restaurant in the hotel stays open till 12am or some days 1am which came in handy. Overall good value.
Jonathan
Stayed 1 night in Mar 2024
Response from MB on Apr 6, 2024
Thank you and we most appreciate your feedback!
10/10 Excellent
KRISTIE
Traveled with family and small children, Traveled with group