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Reviews of The Hotel Orange

2.5 out of 5
The Hotel Orange
2900 Lutcher Dr, Orange, TX

Reviews

7.2

Good

Rating 10 - Excellent. 32 out of 77 reviews" "
Rating 8 - Good. 13 out of 77 reviews" "
Rating 6 - Okay. 10 out of 77 reviews" "
Rating 4 - Poor. 6 out of 77 reviews" "
Rating 2 - Terrible. 16 out of 77 reviews" "

7.0/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Juan Paulo

Traveled with group, Business traveler
Liked: Amenities
Good
Stayed 4 nights in Apr 2024

2/10 Terrible

Jimmy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall bad property was dirty and no parking in the parking lot I will never go back there
Stayed 1 night in Apr 2024

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and reasonably priced hotel right off of I 10
Stayed 1 night in Apr 2024

8/10 Good

Josh, Milnor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made the stay with a wonderful chatty check in. They took care of all my needs. I will stay again next week as I come back through the area.
Stayed 1 night in Feb 2024
Response from Jennifer on Mar 9, 2024
We are happy that you enjoyed your stay and anticipate welcoming you back when you visit Orange, TX again. Thank you for choosing to stay at The Hotel Orange!Jennifer Morris Operations Mngr.

10/10 Excellent

LaVern

Stayed 2 nights in Jan 2024
Response from Jennifer on Mar 9, 2024
Thank you for your 5 of 5 rating. We at The Hotel Orange are looking forward to your stay with us the next time you come to visit your family. Thank You, Jennifer Morris Operations Mngr.

2/10 Terrible

Tracie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was dirty. There was a dirty hand, towel and open used soap in the sink. There were no tissues there was a dirty bathmat in the bathroom. The TV didn’t have hardly any channels. There were no hangers. I was only there for a few hours, thankfully, but I will definitely not stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Jennifer on Mar 9, 2024
Thank you for the 5 of 5 rating! We are please you enjoyed your stay here with us and look forward welcoming you again. The Hotel OrangeJennifer Morris Operations Mngr

2/10 Terrible

Hope

Disliked: Cleanliness, staff & service, property conditions & facilities
We were yhere 10 days our bed was made 2x and sheets changed 1x the resat of the room amd bathroom never cleaned gatbages emptied 2x
Stayed 11 nights in Dec 2023

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Gwendolyn

Traveled with partner
Liked: Cleanliness, staff & service
I liked the quietness. Didn't see any other guests Didn't hear any either. The hotel appeared to be in remodel mode Ms Cindi the lady at the front desk was very friendly
Stayed 2 nights in Nov 2023

6/10 Okay

Shirley

Traveled with family
Liked: Room comfort
Needs TLC
So this place is under construction from a previous storm years ago so it's not in the best shape and they don't have enough people running the counter to where I had to call the phone number to get someone in order to check out but overall my sleep was great, a little pricey, there's no internet,cuz I didn't have the password ,no breakfast or coffee offer.
Stayed 1 night in Oct 2023

10/10 Excellent

Kayla

Stayed 1 night in Oct 2023

10/10 Excellent

Jackie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They upgraded our room’s because of how many we had and the situation
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Think I’ll try after renovations are done!
The advertisement makes it look totally different! My room was nice. The hotel itself was not! It definitely has potential! There is no vending machine or cooler to get a drink, and the breakfast well I was told they used to have it! Me personally when I’m ready for resting I don’t want to have to redress to go to a store and get a drink . Also it looks like maybe homeless people are staying in the bar q area!
Stayed 1 night in Sep 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Donald

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accommodating staff. Outside, they are doing new stucco but inside the room was already well updated and comfortable. Very quiet and one of the best sleeps we had in a very extended road trip!
Stayed 1 night in Aug 2023

2/10 Terrible

layla

Disliked: Staff & service
Stayed 1 night in Aug 2023

2/10 Terrible

Tara

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The photos on the website are not at all representative of the conditions of the hotel and room.

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Bret

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome
Stayed 4 nights in Jul 2023

10/10 Excellent

Bret

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 4 nights in Jul 2023

6/10 Okay

Scott

Stayed 1 night in Jul 2023

8/10 Good

Justin

Traveled with partner
Liked: Staff & service, property conditions & facilities
Overall a great place for the price. When we first got to our room there was a little bit of dirt on the bed but after we told the owner we were instantly put into a different and much cleaner room. The owner was very nice! The outside is under construction and is a little off putting at the start but the inside is fairly nice and clean. It’s very close to the Free State Winery, which is a beautiful place and they got some really nice wine. Overall a pretty good stay for the price. Plus the TVs were huge!
Stayed 3 nights in Jul 2023

10/10 Excellent

Coty

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Matthew

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were beds, sheets were clean. Young lady who greeted us was amazingly sweet and helpful. Property was in clear repair but the doors did not lock right, bathroom was dirty with door that would not close, bathtub was unusably dirty, shower curtain was stained, paint on floor.
Stayed 1 night in Apr 2023
Response from Lizzie Hotel Operations Supervisor on Apr 18, 2023
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and will resolve it promptly and accurately. We thank you for staying with us.

2/10 Terrible

Brittany

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Dedra on May 12, 2023
Dear Brittany,I am sorry you did not enjoy your stay here! It is our goal to always provide a comfortable and enjoyable stay. We are in the midst of making improvements and renovations at our property. We would like to invite you back to give us a second chance.

4/10 Poor

David

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
It was close to my destination. The room AC worked well. It was advertised "complimentary breakfast". Not available. The entire property was under construction. There were no pictures showing this. At check-in the front desk associate was not available during the first attempt. They were nice enough when present. The bedding, specifically the sheets, could fit better. The mattresses are severely worn out. The towels were damp.
Stayed 3 nights in Mar 2023
Response from Lizzie Hotel Operations Supervisor on Apr 5, 2023
Hi David! We thank you for your much-valued feedback. We apologize profusely for the inconvenience you faced due to the lack of information in advance about the non-availability of the breakfast service and the construction on our property. The onus is on us and taking a cue from your valuable feedback, we will definitely make the necessary improvements in this regard, just so that our guests are already prepared beforehand about the fact that breakfast has been discontinued by us for the time being and that we are also under construction right now. We will make sure that our website reflects the latest guidelines and measures we’ve been taking in this regard. Thank you for bringing this issue to our attention. I have personally shared your feedback with the teams responsible. Once again, we are sorry for all our shortcomings and we request you to give us another chance to resolve this and to provide you a superior experience in the future!

6/10 Okay

Daneshia M

Disliked: Cleanliness, staff & service, property conditions & facilities
This is actually a nice hotel. The renovations are nice. They dnt clean rooms stayed there 7days no room service!! They need to purchase new towels bc what they have now is unacceptable..
Stayed 7 nights in Jan 2023
Response from Lizzie D. Hotel Operations Supervisor on Apr 6, 2023
Dear Daneshia, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating.It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new mattresses, bed skirts, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Also, our housekeeping does services 1 time a week, unless more service is requested. I apologize for this!I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel!

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place!
Response from Dedra on Jan 5, 2023
Dear Leah,Thank you for staying with us and for providing feedback on your stay. We are very pleased that you were happy with your accommodations and had a good experience at our hotel! We hope that you will come stay with us again the next time you are in our area.

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve stayed here a few times the rooms are always clean, staff is great, and beds are comfy! That’s always a plus lol
Stayed 1 night in Dec 2022
Response from Jenn on Dec 18, 2022
Thank you Jeannette for your great review. As you know and have seen, we are making new and better improvements every day. We enjoyed having you here at The Hotel Orange. And we look forward to seeing you again soon. We appreciate you, Jennifer Morris The Hotel Orange Operations Mngr.

6/10 Okay

Misty

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Fine for a quick place to stay. Doesn’t mention it’s under construction so the outside looked terrible and stuff was everywhere. There was only one side door you could go through and it was broken so anyone could walk through. Didn’t seem very safe.
Response from Jennifer on Jan 21, 2023
We do apologize that you were surprised by the hotels construction. The Hotel Orange wants our guests to have a nice and comfortable place to stay. Therefore we are currently giving our hotel a "cosmetic facelift". No heavy construction or noise. Only some scaffolding was in place for this facelift of the structure. We have our guests in mind and we are very sorry your visit was during the time we were in transition but i assure you it was a safe place. As you mentioned we did only have one accessible side entry door but that was because the other was not a safe entry at the time so we did close that entry off to guests. Hopefully it wasnt too much an inconvienence to walk a little further to your newly renovated room. We also had both our front lobby doors open for entry. Please visit again and see how we look now. Better things are to come for the hotel and for Orange and we thank you for staying thru our messy days.

6/10 Okay

Donato

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great rooms, friendly staff
Stayed 2 nights in Nov 2022
Response from Dedra on Dec 3, 2022
Dear Donato,Thank you for giving us feedback on your stay with us! We are all pleased you enjoyed your time here and we hope you will return to stay with us again.Thank you for staying with us!

8/10 Good

Jo

Stayed 1 night in Nov 2022
Response from Dedra on May 12, 2023
Thank you for the good rating and for staying with us. We hope you will come stay with us again!

10/10 Excellent

Wesley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nicely furnished rooms. Amazing front desk staff.
Stayed 1 night in Nov 2022
Response from Jennifer on Nov 10, 2022
Thank you so much Wesley, we are very pleased that you enjoyed your stay here at The Hotel Orange. Please stay again if ever in the area. Also, thank you for your compliments.

2/10 Terrible

mark

Traveled with family
I felt unsafe didn’t even stay there it was under construction and dark looks like I was gonna get mugged out the parking lot
Stayed 1 night in Oct 2022
Response from Dedra on Nov 12, 2022
Dear Mark,I am very sorry you did not stay with us. While we are doing ongoing renovations to the exterior of our property, our guest rooms are renovated and our customer service is very good. I wish you had come inside and given us a chance.

4/10 Poor

Mark

Disliked: Amenities, property conditions & facilities
Nothing like the pics. Celing falling at check in desk. Room door hard to lock, Headboard broken. Electrical outlets hard to find working ones. No waffle batter avalible. It was just overall bad.
Stayed 1 night in Sep 2022
Response from Mark on Nov 12, 2022
Dear Mark,I am sorry you had an unpleasant experience here! It is our goal to always provide a comfortable and enjoyable stay. We are in the midst of making improvements and renovations at our property. We would like to invite you back to give us a second chance.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Dedra on Oct 13, 2022
Thank you for your feedback. We are pleased you enjoyed your stay! We thank you for staying with us and hope you will come stay with us again if you are in our area!

4/10 Poor

Michael, Orlando

Disliked: Amenities
Basic. Expect Nothing.
Stayed 1 night in Sep 2022
Response from Dedra on Oct 13, 2022
Dear Michael,I am sorry you did not enjoy your stay with us. It is our goal that all of our Guests have a comfortable and enjoyable stay here! We thank you for staying with us.

10/10 Excellent

Bruno

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2022
Response from Front Desk Agent on Sep 13, 2022
Thank you Bruno! For booking and being our Guest here at The Hotel Orange. We look forward to hosting you again in the future. Jennifer The Hotel Orange

2/10 Terrible

cashcraft

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Disaster!
This place is a disaster. The manager asked me how I was and I said, "Not good." "why?" I just waved my hand. The outside was a disaster! I just told them I am leaving! I've never done that in my life! It was that bad. I am amazed at what my 40k readers will think.
Stayed 1 night in Sep 2022
Response from Dedra on Oct 13, 2022
Dear Cashcraft,While we do have renovations and construction ongoing on the outside of our hotel and our lobby, our guest rooms have been renovated and are quite nice! I am sorry you did not stay with us or see your room before you decided not to stay. Our staff is also very dedicated to customer service.

8/10 Good

Patrina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property description is accurate as a property that is under renovation; however, my room was large, recently renovated, and decorated well. The staff were very warm and friendly, assisting me when I failed to bring my booking credit card with me. I felt safe at the property, and would recommend it to others who are seeking inexpensive, but comfortable accommodation. The only drawback was my room was not stocked with face towels when I arrived. However, the staff met my needs.
Stayed 1 night in Jul 2022
Response from Dedra on Jul 22, 2022
Dear Patrina, Thank you so much for your feedback! We are so happy you enjoyed your stay and that our staff was helpful and handled your issue with the face towels! We thank you for staying with us and we hope you will return again in the future.

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very sweet and the hotel was nice. I will be going back.
Stayed 1 night in Jul 2022
Response from Dedra on Jul 15, 2022
Dear Tiffany, Thank you for your review. We appreciate the feedback on your stay. We are very pleased to hear that you enjoyed your time here and that you intend to return again to stay with us! Thank you for staying with us.

10/10 Excellent

Lisa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My bf has been working in this area for 2 weeks now and this has been the absolute best experience I’ve had at a hotel. Definitely recommend this place. Ms. Mandi has been such a fantastic lady and so has the rest of the staff. Thank y’all!!!
Stayed 2 nights in Jul 2022
Response from Dedra on Jul 8, 2022
Dear Lisa, Thank you for your feedback on your stay! We are delighted that you have enjoyed your experience at our hotel. Thank you for your comments on the staff. We very much hope you will make this your home away from home whenever you are in this area!

10/10 Excellent

Lisa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Clean and nice rooms only thing that I didn’t care for was one morning was no breakfast next morning apples oranges and orange juice or coffee
Stayed 1 night in Jul 2022
Response from Dedra on Jul 15, 2022
Dear Lisa, Thank you for your feedback. I am glad that you found your stay comfortable. I am sorry about the breakfast issue. I know that we did a very limited item breakfast for the holiday weekend which was the 4th of July. We would like to thank you for staying with us and hope you will return.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Look are deceiving.
This hotel is still under construction and need a lot of work. The staff is very friendly n helpful but I will not stay there again.
Stayed 3 nights in Jun 2022
Response from Dedra on Jul 2, 2022
I would like to thank you for staying with us. I am sorry you were not happy with your stay. While our hotel is under ongoing renovations, our rooms have been completed and we do everything in our power to provide excellent customer service! Renovations take time and we are completing this as quickly as we can. Thank you for the positive comments on our staff.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ Hotel
Would stay here again. The hotel Manager Faith was very nice, super easy check in. The hotel gets an A+ in my book.
Stayed 3 nights in Apr 2022

2/10 Terrible

Lenniere

Stayed 1 night in Apr 2022

6/10 Okay

Martha

Stayed 1 night in Mar 2022

6/10 Okay

Ross

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
Staff was nice... Modestly renovated... Not the cleanest and had a strange odor. No cable/satellite. Only had broadcast TV and almost all of the channels did not get good reception. On going construction... It was maybe a small step up from an average Motel 6.
Stayed 1 night in Jan 2022

6/10 Okay

David, Saint Hedwig

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2021