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The property is clean and located mere steps from the Palisades Tahoe village and the Tram building (and also close to the bottom of the WaSheShu lift I think). Convenient parking for one vehicle per room in the adjacent garage. Staff was friendly and helpful, though maybe a little slow on checking people in that night. Some parts of the property were undergoing renovation during my stay, so I gave the Property Condition only 4 out of five stars.
John
Stayed 1 night in Jun 2023
Response from Frannie on Nov 20, 2023
Thanks for staying with us at Palisades Tahoe Lodge. We appreciate your feedback!
Condo was clean and comfortable. Furniture a little dated. Bathroom was recently remodeled. The lodge is conveniently located to the village and ski lift.
Linda
Stayed 3 nights in Sep 2023
Response from Luke on Sep 19, 2023
Thank you for your review, Linda. We appreciate the feedback and hope to see you again at the Lodge soon!
10/10 Excellent
Maria
Sep 17, 2023
Maria
Stayed 2 nights in Sep 2023
Response from Frannie on Oct 27, 2023
Thanks for staying with us at Palisades Tahoe Lodge. We appreciate your feedback!
10/10 Excellent
Roberta
Traveled with family
Sep 12, 2023
Liked: Cleanliness, staff & service
Large comfortable units
Roberta
Stayed 2 nights in Sep 2023
Response from Luke on Sep 13, 2023
Thank you for your review, Roberta! We appreciate the feedback and hope to see you again soon.
Great Hotel to stay while you vacation on the Tahoe area. 15 min drive from Tahoe City makes it convininent to stay at a quiet place and close to market/dinning/eating.
It was it two Hoy Tubs, and a pool where we spend the days in the afternoon.
Luis D
Stayed 2 nights in Sep 2023
Response from Luke on Sep 5, 2023
Thank you for your review, Luis! We hope to see you at the Lodge again soon.
We enjoyed the pool area. We also liked that these are actually condos. The only thing that was a bit of a downside was there was no closet space available.
Erica
Stayed 2 nights in Aug 2023
Response from Frannie on Aug 31, 2023
Thanks for staying with us at Palisades Tahoe Lodge. We appreciate your feedback!
The property has great amenities and very comfortable if you want to room share with friends or family. Its a little older but very nice accommodations. We were at a slightly off-season and it was a little bit light on staff. There’s really no one at the front desk and they don’t seem too happy when you ring the bell. I understand it’s not easy dealing with the public. At the same time if I’m being polite, I expect the same in return.
Kristin
Stayed 2 nights in Aug 2023
Response from Luke on Aug 27, 2023
Hello Kristin, We appreciate you taking the time to provide us with feedback. We apologize that your Front Desk experience did not meet your expectations on this particular occasion. Your input has been shared with the team so that we can address these issues internally and improve our service.
10/10 Excellent
Roy
Traveled with family
Aug 25, 2023
Liked: Amenities
We loved our stay at the Palisades Tahoe Lodge. Great location, great staff, great room fantastic public area and great leisure facilities including an absolutely wonderful pool area. Brilliant hotel!
Roy
Stayed 3 nights in Aug 2023
Response from Frannie on Aug 25, 2023
Thanks for staying with us at Palisades Tahoe Lodge. We appreciate your feedback!
Thank you Ana for sharing your experience with us! We are super happy to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!
Thank you Sonali for taking the time to provide us with your review. We’re delighted to hear that we fulfilled your expectations, we hope to welcome you back soon!
Thank you Mingxiang, for sharing your experience with us! We are super happy to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!
4/10 Poor
wayne
Aug 7, 2023
Disliked: Property conditions & facilities
wayne
Stayed 2 nights in Aug 2023
Response from Luke on Aug 9, 2023
Thank you, Wayne, for sharing your experience with us – we greatly appreciate it! We strive to create great experiences for our customers, and your feedback makes it worth it. We look forward to welcoming you in the future!
Thank you for sharing your experience with us, Richard! We are super happy to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.
10/10 Excellent
Gregory
Aug 7, 2023
Gregory
Stayed 3 nights in Aug 2023
Response from Luke on Aug 27, 2023
Thank you for your review, Gregory! We appreciate your feedback and hope to see you again soon.
Thank you for your review, David! We hope to see you again soon.
8/10 Good
Michael
Traveled with family and small children
Aug 6, 2023
Liked: Cleanliness, staff & service, amenities
Other than the obvious need to update the unit, the stay was great!
Michael
Stayed 3 nights in Aug 2023
Response from Luke on Aug 8, 2023
Thank you for your review, Michael. We hope to see you again at the Lodge soon!
10/10 Excellent
Andrew
Aug 5, 2023
Andrew
Stayed 1 night in Aug 2023
Response from Frannie on Aug 25, 2023
Thanks for staying with us at Palisades Tahoe Lodge. We appreciate your feedback!
8/10 Good
Amie, Austin
Aug 2, 2023
Liked: Cleanliness
The condo was clean and well equipped. The area was quiet and walkable to the ski village. My only complaint was being charged a "resort fee" when the pool and most of the hot tubs were unusable.
Amie
Stayed 1 night in Jul 2023
Response from Luke on Aug 2, 2023
Thank you for your review, Amie. We hope to see you again soon!
Thank you for your review, Shine. We hope to see you again soon!
10/10 Excellent
Shane
Jul 31, 2023
Shane
Stayed 2 nights in Jul 2023
Response from Luke on Aug 2, 2023
Thank you for your review, Shane. We hope to see you again soon!
6/10 Okay
Verified traveler
Traveled with family
Jul 30, 2023
Liked: Room comfort
Disliked: Cleanliness, staff & service
Great location! Have been coming to this property every summer for many years. Planned trip months in advance. We had 2 rooms plus extended family in another. We were informed a few weeks before our trip that the pool would be closed. Unfortunately at that point we couldn’t find anything else. We we’re staying for 6 days, 2 days into our trip the pool was finished. All the kids were begging to swim but the hotel would not allow it. Even though the pool and hot tubs were completely done they were touching up landscaping. There was no reason for us to not be able to swim.
Over the years the condition of the rooms has gone way down. The amenities and services get less and less but the prices keep going up. The staff is not helpful or friendly.
We arrived at 4:00pm check in time. Neither room was ready. One room just got moved around the other we had to wait. Even though it was only 15 minutes after sitting in a car for 7 hours that seems like a long time. Plus only one person at the desk at check in so we had to wait in line for another 15 minutes.
Verified traveler
Stayed 5 nights in Jul 2023
Response from Becky on Jul 31, 2023
I am sorry your experience was not up to our expectations or your past experiences; especially for your kids. I understand when the pool has water it looks ready to be used, but in this big project it was not ready. The pool is still closed because the plaster is still curing (it needs the water in the pool to do this) and the County Health department has not signed off yet for public use. Believe me…we all want the pool open! The good news is we will not have to do this again for a very, very long time. Additionally, there is an email we set up with Hotels.com for communication about the pool work and through that system, you should have been notified immediately. I will reach out to Hotels.com to determine what happened.I am sorry you felt the condition of the hotel was not what you were expecting. We have completely redone and upgraded all the interior common areas. Some units have been updated more recently as well. Good news for you is that with upcoming changes at the property you will be able to book a specific unit in the future – Stay Tuned for that news!Again, I am sorry this stay was not what you expected, and I hope you give us another chance in the future.
Overall the facility was very nice. Because it is summer, there was no place to sit and enjoy the outdoors at the hotel--like read a book rather than stay in my room to read.
Verified traveler
Stayed 4 nights in Jul 2023
Response from Becky on Jul 31, 2023
There are a few places to read for your next visit! Very soon the pool will reopen (hopefully a couple days). It is a great location to relax. Also, the two bedrooms have balconies and there is a pond right outside our back door that is nice too. Next time!
Thank you for your review, William.We hope to see you again sometime.
4/10 Poor
Robert
Business traveler, Traveled with partner
Jul 26, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convenient location to my event.
- There is ONE (1) EV charging station being shared across two properties. This is utterly unacceptable in this day and age.
- The pool was being refilled overnight and it was noisy.
- At 1:30 AM there was a motor-type noise that was loud and reverbed through #228. I went down to tell the front desk and it stopped. I noticed a similar sound when I took a shower the following morning, which suggests it might be related to (hot) water, but I'm not sure.
- Neither of us slept well on either night we stayed.
Robert
Stayed 2 nights in Jul 2023
Response from Luke on Jul 27, 2023
Hi Robert,We apologize for the disturbances caused during your stay with us. The water heater makes noise after hot showers, and unfortunately time is the only solution to it turning off. Due to our buildings being a bit older, this is something out of our control. As for the EV chargers, we are currently in the process of installing some more.We hope to see you again sometime, thanks for your review.
With just steps away from Le Chamois, this condo/hotel is perfect for all vibes. Beware that most units do not have AC but the heater works just fine. Convenient for skiing and summer settings. The pool was under construction but highly recommend the hot tub, sauna and fitness center amenities.
Gregory
Stayed 3 nights in Jul 2023
Response from Luke on Jul 27, 2023
Thank you for your review, Gregory!We hope to see you again sometime.
8/10 Good
David
Jul 26, 2023
David
Stayed 2 nights in Jul 2023
Response from Luke on Aug 15, 2023
Thank you for your review , David! We hope to see you at the Lodge again soon!
Besides the pool being renovated, the property was awesome! Safe was super helpful. The location was super convenient to walk to any bar, restaurants, shopping and festival grounds! Very glad I stayed there.
Alexandra
Stayed 4 nights in Jul 2023
Response from Luke on Jul 26, 2023
Thank you for your review, Alexandra!We hope to see you again sometime.