Dear SCOTT,Thank you very much for staying at Riu and for sharing your feedback with us.We are sorry you were not entirely satisfied with the food choices as we give great importance to meet all guests expectations. We really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu VallartaOnline Reputation Manager

Dear Edward,We really appreciate you taking the time to share your feedback with us.Nonetheless, we are disheartened to read that your stay was overshadow by the negative aspects and that you were unable to feel entirely relaxed during your time with us.We will do what we can within our power to work on these issues, your impressions will be shared with our team and we hope we have the opportunity of welcoming you back in the future to impress you.Best Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Cesar,We definitely have the best guests. Thank you very much for your kind feedback, also on behalf of our lovely staff. It is very pleasing to read that you enjoyed your holiday. We hope to see you again! Kindest Greetings, Hotel Riu VallartaOnline Reputation Manager

Dear Jordan,We appreciate your kind words. Your comments are very valuable to us and we are glad that you have enjoyed the services provided.We look forward to welcoming you again soon.Best regards,Hotel Riu VallartaOnline Reputation Manager

Dear Douglas,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu VallartaOnline Reputation Manager

Dear James,We are very grateful for your excellent feedback, it makes all our efforts worthwhile.It is wonderful to read you liked it. Thank you very much on behalf of our team.It will be lovely to host you again.Loving Regards!Hotel Riu VallartaOnline Reputation Manager

Dear Gayle,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu VallartaOnline Reputation Manager

Dear Olga,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Kindest wishes, Olga,Hotel Riu VallartaOnline Reputation Manager

Dear Graciela,Thank you for sharing your thoughts with regards to your recent stay.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. We will do the follow up internally.We hope you are not deterred from choosing to stay with us again in the future.Best Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Brady,Thank you for taking the time to provide us your feedback on your stay at our property. We cannot thank you enough for your positive ratings.We are truly sorry to read of your dissatisfaction and we never wish for our guests feel any discomfort.We have noted your review to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Best Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Abraham,Thank you for sharing your thoughts with regards to your recent stay.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. We are very sorry to learn that you were disappointed with some aspects of your experience.We will do the follow up internally.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Chansavang,Thank you very much for your compliments, our reward is your kind review with the confirmation of a job well done.It was a pleasure to host you.We would love to see you again soon.Thank you very much!And we wish you a lovely day.Loving Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Kym Debra,We are pleased with your feedback and would especially like to say how much we appreciate you sharing it with our future guests.Please know that we are here, and we continue to improve every day, so that when you return you will have an even better experience than the one you had.Yours faithfully,Hotel Riu VallartaOnline Reputation Manager

Dear Rachel Lynn,Thank you for your words, they are very gratifying and show us that we are working in the right direction.We sincerely hope that you will visit us again soon in one of our facilities and offer you a stay that will be the same or even better than the one you experienced.You can be assured that we will record your comments and take them up with the appropriate departments.We hope you will be back soon.Yours faithfully,Hotel Riu VallartaOnline Reputation Manager

Dear alberto,Thank you for your comment,We are sorry that you left our facilities with those feelings.We hope you understand that, through this channel and with the data you provide us, we cannot assist you.We strongly recommend that you contact the service or platform through which you made your reservation directly to complain about what happened.I hope you will give us the opportunity to welcome you again in one of our facilities so that we can offer you the wonderful service and 100% satisfactory stay that we usually provide.Yours faithfully,Hotel Riu VallartaOnline Reputation Manager

Dear Lyudmila Y,It is an honour to be recognized as a good hotel. Also, our staff are thrilled when they learn, they efforts are being appreciated, we thank you on behalf of our fantastic team. And it is brilliant to learn you enjoyed your stay.Wishing you a brilliant day!Loving Regards,Hotel Riu VallartaOnline Reputation Manager

Apreciada ROSA,Muchas gracias por elegirnos para la disfrutar de unos días en nuestra compañía.Nos sentimos muy honrados de haber sido sus anfitriones y recibir sus amables comentarios.Esperamos contar con la oportunidad de volver a darle la bienvenida en un futuro no muy lejano.Cordialmente, Hotel Riu VallartaOnline Reputation Manager

Dear Robert,we appreciate you taking the time to share your great review here! We are happy to know that you were so pleased with our service. However, please note, if we are advised of a problem during the stay, we are able to move our guests to a more appropriate room.We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu VallartaOnline Reputation Manager

Dear Kacey,Many thanks for sharing your feedback with us.We are truly sorry we did not live up to the standards you expected and for the disappointing experience you had. We strive to make every effort to exceed all of our guests’ expectations and ensure your stay is pleasant. All your comments have been shared with the corresponding department for further follow up as we are looking forward to having the opportunity to better serve you in the future.We remain sincerely,Hotel Riu VallartaOnline Reputation Manager

Dear Mario A. Diosdado,Thank you very much for being our guest, we will share your comment with the managment.We will continue to work in order to improve our services, we would love to welcome you again soon.And we wish you a lovely day!Kindest wishes,Hotel Riu VallartaOnline Reputation Manager

Dear Marvin,It is very gratifying to read you enjoyed your holiday.We will share your impression.It would be nice to be able to welcome you again soon.Wishing you a brilliant day, Marvin!Kindest Greetings!Hotel Riu VallartaOnline Reputation Manager

Dear Trinette,Thank you very much for choosing us for your holiday and for sharing your feedback. Our guests’ feedback is valued and work to ensure improve for the future. In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. It is disappointing to learn your stay was not perfect, we will share your remarks to the different departments for further consideration.We hope you will give us the chance in the future to offer you a better experience.Best Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Adan,Thank you very much for your kind words and your positive evaluation. We are very happy to have received her visit, and, above all, we are pleased to know that she left with those pleasant feelings.We hope to welcome you back among us soon and thus be able to offer you a very pleasant experience.Yours faithfully,Hotel Riu VallartaOnline Reputation Manager

Apreciado JUAN,Agradecemos sus palabras de corazón.Obtener de su parte una valoración como la que nos brinda, nos anima a seguir en nuestro camino y, con ganas de que vuelva a cualquiera de nuestras instalaciones, para ofrecerle una maravillosa experiencia entre nosotros.Seguimos cada día intentando superarnos a nosotros mismos y con los brazos abiertos para recibirle nuevamente.Le esperamos siempreCordialmente, Hotel Riu VallartaOnline Reputation Manager

Dear Trinidad,It is very gratifying to read your wonderful review. The best reward is to learn that our staff efforts paid off and you enjoyed your holiday.Thank you very much for choosing us.Wishing you a very happy day, Trinidad.Kindest wishes!Hotel Riu VallartaOnline Reputation Manager

Dear Shelly,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. We hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu VallartaOnline Reputation Manager

Dear Enrique,It is nice to know that we are doing a good job and that it is appreciated by our wonderful guests. And it's fantastic to read your ratings. Thank you very much!We are sorry if your stay was not perfect, it will be forwarded.We look forward to hosting you again soon.Warmest regards,Hotel Riu VallartaOnline Reputation Manager

Dear Ray,Thank you for taking the time to provide us your feedback on your stay at our property and for your kind remark.Please allow us to say that we have an environmentally friendly policy, because more daily towels than necessary result in the waste of litres of water every day.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu VallartaOnline Reputation Manager

Dear Rex,Thank you for your review and for spending time with us.We're glad we were able to live up to the expectations you had of us.However, please rest assured that your words will be taken into account as we understand that there is always room for improvement.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu VallartaOnline Reputation Manager