Seasonal outdoor pool, sun loungers

Reviews of Sleep Inn & Suites Niceville – Destin

2.5 out of 5
Sleep Inn & Suites Niceville – Destin
4577 E Highway 20, Niceville, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 110 out of 215 reviews" "
Rating 8 - Good. 62 out of 215 reviews" "
Rating 6 - Okay. 24 out of 215 reviews" "
Rating 4 - Poor. 4 out of 215 reviews" "
Rating 2 - Terrible. 15 out of 215 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Charles

Business traveler, Traveled with family
Pulled up to a small group playing loud music with beers piled all over the table. Screaming and yelling. Reported this to the front desk. It is now 11pm and it continues.
Stayed 1 night in May 2024
Response from Manager on May 25, 2024
Hello Charles,We apologize for any disturbance you experienced during your stay. Our team appreciates you bringing this to our attention, as we strive to ensure a comfortable environment for all guests. For any future concerns, please do not hesitate to contact the front desk so we can address them promptly.

6/10 Okay

barry

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property is in nice area. The unit we had, had a bad musty odor. Beds are comfortable.
Stayed 1 night in May 2024
Response from Manager on May 25, 2024
Hello barry,We appreciate your feedback on the location and comfort of the beds during your stay. We regret any inconvenience caused by the odor and will address this accordingly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Lourdes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay. Clean. Excellent breakfast. I highly recommend it.
Stayed 1 night in May 2024
Response from Manager on May 19, 2024
Hello Lourdes,We are thrilled to hear that you had a comfortable stay and enjoyed our clean rooms and excellent breakfast. Thank you for recommending us to others. If you have any further feedback or need assistance, please feel free to contact our management team directly.

10/10 Excellent

Nasir, Decatur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from Manager on May 7, 2024
Hello Nasir,We appreciate your feedback and are glad to hear you had a positive experience at our hotel. If you have any further comments or suggestions, please feel free to reach out to our management team for assistance.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on May 7, 2024
Hello David, We appreciate you choosing our hotel for your stay and hope you had a wonderful time with us! If you have any feedback to share, please don't hesitate to reach out to us so we can address any concerns. Hope to welcome you back soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Really great experience considering it’s a lower cost property. The ac worked; the hot water was hot; the electronic key worked for the two days I was there. The morning meal was adequate, and the staff was courteous. I would definitely stay there again.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 28, 2024
Hello Steven,We're thrilled to hear that you had a positive experience during your stay with us! It's wonderful to know that you found value in our amenities and services. We appreciate your kind words about our team and look forward to welcoming you back in the future.

8/10 Good

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice value for service
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Mario,We're glad to hear you found good value in our services. Please feel free to reach out to our management team with any additional feedback you may have. Thank you for choosing to stay with us.

8/10 Good

Jacquelyn, Lakewood

Stayed 2 nights in Apr 2024
Response from Manager on Apr 28, 2024
Hello Jacquelyn,We're delighted to hear you enjoyed your stay with us! If you have any suggestions for improvement, please feel free to reach out to us directly. We hope to welcome you back soon for another fantastic experience!

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and courteous staff.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Sandra,Thank you for highlighting our friendly team members. We appreciate your kind words and hope to welcome you back in the future for another pleasant stay.

10/10 Excellent

Jorge, Riverview

Traveled with family
I love it
Stayed 2 nights in Feb 2024
Response from Manager on Apr 5, 2024
Hello Jorge,We are glad to hear that you enjoyed your stay with us! If you have any further feedback or if there is anything we can assist you with, please do not hesitate to reach out. Your satisfaction is our top priority.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Laura,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience!

2/10 Terrible

Timothy

Response from Manager on Mar 18, 2024
Hello Timothy, We value all guest experiences and would appreciate the opportunity to address your concerns directly. Please reach out to our team so we can further assist you with any issues you may have encountered during your stay.

10/10 Excellent

Theresia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to several restaurants
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Theresia,We're happy to hear you found our hotel conveniently located near various dining options. Your satisfaction is important to us, and we hope you had a pleasant stay overall. If you have any more feedback to share, please don't hesitate to reach out to us directly.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was pretty good all around. You won't be disappointed if you stay here. The rooms were spacious, clean, and well maintained.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 12, 2024
Hello John,We are pleased to hear that you enjoyed your stay with us and found our facilities to your satisfaction. Our team takes pride in providing spacious, clean, and well-maintained rooms for all our guests to enjoy. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extra friendly. Great value
Stayed 1 night in Feb 2024
Response from Manager on Mar 5, 2024
Hello Tammy,We appreciate your kind words about our friendly staff and the value we offer. Your feedback motivates us to continue providing excellent service.

10/10 Excellent

Malcolm

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Manager on Mar 2, 2024
Hello Malcolm,We are thrilled to hear that you had a fantastic stay with us! We look forward to welcoming you back soon for another enjoyable experience.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Mar 1, 2024
Hello John,We are delighted to hear that you had a pleasant stay with us. We appreciate your support and hope to welcome you back again soon!

10/10 Excellent

Malcolm

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Malcolm,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great but they charged me a $100 deposit which they said they didn’t but it came out of my debit card and have proof and I checked out early and was given a receipt for a credit of $80.46. I haven’t seen the $180.46 credit yet.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 15, 2024
Hello Gregory, Thank you for your feedback regarding your recent stay. We apologize for any confusion regarding the deposit and credit charges. We kindly ask that you reach out to our management team directly to discuss this matter further and provide any necessary proof. They will be able to assist you in resolving this issue.

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The original person that checked us on was a bit standoffish. She was short on answers and was quick to walk off. The room was nice I loved the comfort of the bed. The bathroom was also decent. They served a hot bar breakfast though they coukd have bigger coffee cups for guests. All in all it was a nice stay. I enjoyed the check out women she was fun and kind to talk to.
Stayed 2 nights in Jan 2024
Response from Manager on Feb 9, 2024
Hello Sarah,Thank you for sharing your feedback with us. We appreciate your kind words about the comfortable bed and decent bathroom in your room. We apologize if you felt that the check-in experience was not as welcoming as expected. We value your feedback regarding the coffee cups and will take it into consideration for future improvements. We are glad to hear that you enjoyed your stay overall and had a positive interaction with our check-out staff. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Malcolm

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Malcolm,Thank you for choosing our hotel for your stay! We appreciate your perfect rating and are pleased to hear that you had a fantastic experience with us. Should you have any further feedback or comments, please do not hesitate to reach out to us. We hope to welcome you back in the future for another outstanding stay.

10/10 Excellent

Malcolm

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Malcolm,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and amenities for our guests. We hope to welcome you back in the future for another fantastic stay.

10/10 Excellent

Malcolm

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 19, 2024
Hello Malcolm,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience. We appreciate your support and look forward to welcoming you back on your next visit.

8/10 Good

Carl

Stayed 3 nights in Jul 2023
Response from Manager on Jan 9, 2024
Hello Carl,Thank you for choosing our hotel for your stay! We're glad to see that you had a positive experience. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Malcolm

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Malcolm,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If there is anything else we can do to enhance your future visits, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Tenisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Tenisha,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

6/10 Okay

CRYSTAL

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
No fireworks
Mid-Night clerk wasn't friendly at all. Infact he looked like he needed some rest or had already been. He didn't even talk. I greeted him and asked a question about the restaurant next door. What a waste of breath! Overall my room was quiet and clean. However, the bathroom toliet wasn't clean urine around the rim of the toliet and the entire roll of toliet paper was wet and had been dryed. "Hard as a rock" Thank God for the kleenex.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello CRYSTAL, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our staff's friendliness is usually one of our strengths, and we're sorry if we fell short in this aspect during your interaction with the night clerk. Nonetheless, we're glad to hear that your room was quiet and clean. Your comments regarding the cleanliness of the toilet have been duly noted and will be shared with the relevant team for improvement. We appreciate your understanding and hope to have the chance to welcome you back in the future.

10/10 Excellent

Douglas

Stayed 6 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Douglas,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. Should you have any additional feedback or suggestions, please don't hesitate to reach out to us. We appreciate your support and hope to welcome you back in the future for another excellent stay.

10/10 Excellent

Brett

Stayed 2 nights in Dec 2023
Response from Manager on Dec 21, 2023
Hello Brett,Thank you for your excellent rating! We're delighted to hear that your stay with us was enjoyable. Should you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and would love to welcome you back in the future for another outstanding experience.

10/10 Excellent

Malcolm

Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Malcolm,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a fantastic experience with us. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 17, 2023
Hello Malcolm,Thank you for taking the time to share your feedback with us. We appreciate your rating and it's great to see that you had such an exceptional experience during your stay. Our team strives to provide the best possible service to all our guests and we're glad that we exceeded your expectations. We hope to have the pleasure of welcoming you back in the future for another memorable stay.

10/10 Excellent

Malcolm

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Malcolm,Thank you for sharing your positive experience with us! We truly value your feedback and are thrilled to hear that your stay surpassed your expectations. We strive to provide exceptional service and we are glad that you enjoyed our hotel. We hope to have the privilege of welcoming you back in the future.

10/10 Excellent

Malcolm

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Malcolm,Thank you for leaving such a glowing review of our hotel! We are thrilled to hear that your experience exceeded expectations. Our team strives to provide exceptional service to all our guests. Should you need any assistance in the future, please don't hesitate to reach out to us. Safe travels!

10/10 Excellent

Katrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Manager on Nov 9, 2023
Hello Katrina,Thank you for taking the time to leave us a review. We appreciate your feedback and value your opinion. We hope you had a pleasant stay overall and would be delighted to welcome you back in the future.

10/10 Excellent

Marsha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff. The bed was very comfortable.. Convenient location
Stayed 2 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Marsha,Thank you for taking the time to share your positive experience at our hotel. We're glad you found our staff nice and friendly, and that the bed provided you with a comfortable stay. We're also pleased to hear that our location was convenient for you. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Corey

Stayed 3 nights in Oct 2023
Response from Manager on Nov 2, 2023
Hello Corey,Thank you for taking the time to share your feedback with us. We're delighted to hear that your experience at our hotel went above and beyond your expectations! Your positive rating of 10 out of 5 means a lot to us. We greatly appreciate your support and hope to welcome you back again soon.

10/10 Excellent

Cameron

Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Cameron,Thank you for your outstanding rating! We are thrilled to have provided you with an exceptional experience at our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Pamela

Stayed 1 night in Oct 2023
Response from Manager on Nov 12, 2023
Hello Pamela,Thank you for taking the time to leave us a perfect 5-star review! We're thrilled to hear that you enjoyed your stay with us. If you have any future travel plans, we would love to welcome you back to our hotel.

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Anthony,Thank you so much for your extremely positive review! We are thrilled to have exceeded your expectations and look forward to welcoming you back soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on Oct 24, 2023
Dear Guest,Thank you so much for your generous rating! We are thrilled that you had such a fantastic experience at our hotel. We look forward to welcoming you back soon!

10/10 Excellent

Malcolm

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sleepinn & Suites on Oct 17, 2023
Thank you Malcom for taking your preciuos time to review your stay. We look forward to provide the same experience happiness threw all your stays .

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the price it was a decent stay. Staff was nice but not very professional in dress and attention. She had a child behind the desk that was playing on a computer. She was wearing a tshirt with an old pop artist on it. I’ve been to some lower end hotels but at least they were in uniform. It bothers me that people in hospitality don’t take pride in their dress anymore But room was nice. Very low water pressure in bathroom
Response from Sleepinn & Suites on Oct 17, 2023
Thank you Joseph for taking time to review your experience, also am sorry to here about improper attire & experience.We have taken your words into consideration and will sort to be better with being professional at work, also working on the matter of low water pressure.Hope to give us a chance and will not let u go unhappy.

10/10 Excellent

Karina

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hi Karina,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Joseph

Traveled with partner
Liked: Amenities, property conditions & facilities
Low water pressure but the price is great. Room is clean and bed is comfortable
Stayed 1 night in Oct 2023
Response from Sleepinn&Suites on Oct 15, 2023
Thankyou for taking the time to review your stay with us. Sorry about the water pressure, but will get on improving the problem so you could enjoy it the next time you stay with us.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience, with some small changes needed!
Desk chair was broken and I needed to do some computer work and write. Breakfast buffet was mostly empty until it was reported to the front desk person. Bed was comfortable and clean. Bathroom worked as well as the hot water. It was my second time staying here and I’ll be back when in the area.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Mike,Thank you for your feedback! We apologize for the inconvenience caused by the desk chair and breakfast buffet. We appreciate your loyalty and look forward to welcoming you back soon.

8/10 Good

Holly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and a good balue!
Stayed 3 nights in Sep 2023
Response from Manager on Oct 13, 2023
Hi Holly,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and great value for money. We hope to have the pleasure of hosting you again soon.

6/10 Okay

Cassidy

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was filthy, the beds, the floor, all had crumbs and stains EVERYWHERE. They apparently were doing some sort of construction in the middle of the night keeping EVERYONE including children awake.
Stayed 1 night in Oct 2023
Response from Sleepinn & Suites on Oct 17, 2023
Thank you for taking your time to review your stay, also am sorry to hear about the uncalled midnight construction.The construction was due to an emergency,But we look on to providing a cleaner & quiter stay in future.Do give us a chance and will not let you go unhappy.

6/10 Okay

Archie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good but hot water didn't work.
Stayed 2 nights in Oct 2023
Response from Brittany on Oct 8, 2023
Thank you for your recent stay with us here at the sleep inn, We would like to apologize for the inconvenience of the unforeseen problem of the hot water not working. We are diligently working to have this problem fixed and would love to have your business in the future. Thank you have a great day

8/10 Good

Christina M.

Liked: Cleanliness, staff & service, property conditions & facilities
Noisey
Stayed 7 nights in Sep 2023
Response from Manager on Sep 19, 2023
Hi Christina,Thank you for being a guest with us and taking the time to share. We are sorry to hear that you experienced some road/neighbor noise. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. Please keep us in mind for a future stay the next time you are in the area.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Sep 10, 2023
Hello John,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.