We were told the restaurant/starbucks would be open when we booked our stay through Expedia. When we arrived a staff member informed us that Starbucks would be open, but the restaurant was permanently closed. Starbucks was also permanently closed upon further investigation the next morning when I needed a coffee. Our room was not what was advertised, therefore we paid way too much for a subpar room. The room we paid for was advertised as a “city view, casino view” our view was of a parking lot with a bus in it. The lay out of the room made no sense at all. The bathroom has no space for anything. 1 shelf in the shower. The entire 4th floor smelt of sewer the 2 days we were there. A few staff members were very rude when we asked questions about where things were in and around the building. Our last night at the hotel when we came back from viewing the illumination at the falls the bar in the restaurant was open, when we arrived we were told it was permanently closed. Communication at this facility is very limited, and if you receive any I’m sure it will be in a rude manner.
However, despite it all the man working the overnight shift when we checked out was VERY friendly!