Reception
Check availability

Reviews of Seneca Niagara Resort & Casino

4 out of 5
Seneca Niagara Resort & Casino
310 4th St, Niagara Falls, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 1809 out of 3030 reviews" "
Rating 8 - Good. 682 out of 3030 reviews" "
Rating 6 - Okay. 299 out of 3030 reviews" "
Rating 4 - Poor. 132 out of 3030 reviews" "
Rating 2 - Terrible. 108 out of 3030 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

anthony

Liked: Property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service
We love Seneca in Niagra Falls NY. This is the first time I think we had an issue. And here's my issue, the money we spend in casinos is outrageous for us. We don't go to win, we go for the entertainment. It is nice when you win but for us it's strictly entertainment. I was shocked to see in our room were two bottles of water, you would think for the money you're paying for the room and the money that you would probably lose at the Casino they could give you a bottle of water. There was a $2 charge for each bottle of water. The second is I went into a lady's restroom and this is out where the restaurant area was by the Bear Claw (awesome place to eat by the way. ) further down. I have never ever been in a casino bathroom where it has been as filthy as it was that day. Toilets weren't flushed I'm sure no fault of the casino. Paper towels everywhere. I didn't even use the restroom that's how bad I felt it was. Other than that we had a fantastic time, we love going there we love to visit the Falls walk around it's a nice convenient area. I thank you for the hospitality, your staff is always wonderful, check in and check out is easy.
Stayed 2 nights in May 2024

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

ANA M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff. Luxury. I feel like in Vegas but in the Niagara. I recommend this hotel one million percent
Stayed 1 night in May 2024

10/10 Excellent

Jasmine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel and the food with the casino was very easy
Stayed 2 nights in May 2024

10/10 Excellent

Beverly, Oxford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice and clean and walking distance
Stayed 3 nights in May 2024

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had stains in an old worn carpet.The shower handles didn't work right had to really muscle it to turn it on. Then both the wand and shower head ran at the same time no way to shut one off .Payed good money to stay in room 1230
Stayed 1 night in May 2024

10/10 Excellent

Inge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

ariel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining
Stayed 1 night in May 2024

10/10 Excellent

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for the eclipse on 4/8, great stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Amit Kumar, Noida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best in the towm. Not only for stay but etertianment. Very comfortable and luxurious property !
Stayed 2 nights in May 2024

10/10 Excellent

Chloe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and the room was clean!
Stayed 3 nights in May 2024

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is Absolutely beautiful the staff are very friendly it is also Extremely clean if your in this area I highly recommend
Stayed 1 night in Apr 2024

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It is a nice property with upscale finishings. There is a strong cigarette odor in the lobby. When we checked in they had no reservation for us and blamed Expedia. I stood at the front desk for 20 minutes while the lady at the desk waited on her phone to try to get it fixed. She looked po'ed and did not offer me any updates, even though she was obviously on hold. When I asked for a status she simply said she is working on it. Finally I asked her for the manager and she rudely pointed to another lady at the end of the counter. That lady was nice and took my number and said she would call me when it was fixed but she could not give me a room until it was so we would have to do find something to do or sit in the lobby. 2 hours later it was fixed. A few days later we asked for new towels and the garbage can to be emptied. We left came back 4 hours later noting so we called again apparently our request was lost so we requested again. We left for dinner and came back and there were new towels on the bed and the garbage in the main room was emptied but not in the bathroom and the wet towels in the bathroom we left for them were still there. Also this place is a 15 minute walk to the falls so don't think you are right there. Again nice place but the issues we had detracted from the experience.
Stayed 3 nights in May 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Mirank

Liked: Cleanliness, staff & service, property conditions & facilities
Big rooms But poor house keeping service
Stayed 2 nights in May 2024

10/10 Excellent

angelo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place. clean and friendly staff
Stayed 2 nights in May 2024

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Th property was clean and staff freindly. I would stay here again.
Stayed 3 nights in May 2024

10/10 Excellent

GENBIAO, Little Rock

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great stay at this property! Staffs are friendly, The room is spacious and clean and quiet. Really enjoyed.
Stayed 2 nights in May 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time there and had read other reviews. They weren’t wrong when they said some of the employees were rude, all we did was ask a simple question to a waitress and a security guard and they were nasty.
Stayed 2 nights in May 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in May 2024

10/10 Excellent

David

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in May 2024

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think whats needed in the room are phone charging stations. Just for the ones who forget them.
Stayed 1 night in May 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice resort
Stayed 1 night in May 2024

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous casino resort close to the Falls
Stayed 1 night in May 2024

10/10 Excellent

Carol Lissethe

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Equally nice and clean.
Stayed 5 nights in May 2024

6/10 Okay

Carla, Brier

Traveled with partner
It’s was ok!! No time to use the spa!
Stayed 1 night in May 2024

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

JYOTHSNA D

Traveled with family
Liked: Cleanliness
Non smoking room smells full of smoke. Management is rude and does not even offer an apology. Offered a room 1 floor down but won't guarantee that it wont smell the cigarette smoke. Does not offer any orher options and doesnt apologize. The Management does not really care about the guests and their experience. All they care about is their Casino customers. No house keeping either. We need to call them and request. I wouid not recommended this hotel to anyone unless you smoke or enjoy the smoking smell
Stayed 3 nights in May 2024

8/10 Good

Frances

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the you didn’t smell cigarette smoke in casino. Would had been nice if smoking was not permitted at entrance to hotel.. Everything else was good.
Stayed 4 nights in May 2024

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 2 nights in May 2024

4/10 Poor

Nathan

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The resort charge for $40 a day was a surprise. This offset the free parking. Western Steak restaurant served raw steak.
Stayed 2 nights in May 2024

2/10 Terrible

Jamie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It was my first time staying here and will be my last time unfortunately. I paid for a corner king suite excited for my 1 night stay. I just had neck surgery and couldn’t wait to enjoy my jetted rub and to relax. Check in was to be at 4pm, I wasn’t able to check in to my room until 6:15-6:30pm. The front desk and manager were very rude to me and told me to basically deal with it. It was very unwelcoming that’s for sure. Co worker were being unprofessional with each other and talking bad about the housekeeping as well.
Stayed 1 night in May 2024

10/10 Excellent

Saravanakumar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in May 2024

10/10 Excellent

Abbas, Sanford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in May 2024

10/10 Excellent

EUDER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente
Stayed 1 night in May 2024

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing Hotel and Casino! We plan to make this our yearly tradition.
Stayed 2 nights in May 2024

10/10 Excellent

Patricia, Vian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this nice hotel because it was so close to the Falls and the Rainbow Bridge to cross over into Canada. I love slot machines too! There are several restaurants on the property and we didn’t have to leave to get a meal unless we wanted to get out! Loved my stay, Thank you!!
Stayed 3 nights in Apr 2024

8/10 Good

Ritva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location.
Stayed 3 nights in Apr 2024

10/10 Excellent

Renee, Jamison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was staying at the hotel for the total solar eclipse in Apr 2024. The rooms were a nice size and clean. The hallways smelled really good. I got room service both nights and the food was amazing and the people who brought the food to my room were very nice and courteous. Huge parking lot with a ton of parking. I will choose to stay there again if I am ever in the area.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jose

Business traveler
It was ok
Stayed 1 night in May 2024

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilets are too low in rooms- Not Comfort Height.
Stayed 2 nights in Apr 2024

10/10 Excellent

leila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One stop shopping. Word cannot express. It is wonderful. I didnot wanted to leaves
Stayed 4 nights in Apr 2024

10/10 Excellent

Iris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, staff were pleasant, friendly. Enjoyable stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Sherlley

Liked: Staff & service, property conditions & facilities
Beautiful Hotel omg and casino as well
Stayed 1 night in Apr 2024

10/10 Excellent

Katina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient ! Clean! Beautiful property . Would definitely return.
Stayed 1 night in Apr 2024

10/10 Excellent

Glenda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024