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Reviews of Hilton Niagara Falls/Fallsview Hotel & Suites

4 out of 5
Hilton Niagara Falls/Fallsview Hotel & Suites
6361 Fallsview Blvd, Niagara Falls, ON

Reviews

7.4

Good

Rating 10 - Excellent. 3548 out of 9714 reviews" "
Rating 8 - Good. 2272 out of 9714 reviews" "
Rating 6 - Okay. 1582 out of 9714 reviews" "
Rating 4 - Poor. 1182 out of 9714 reviews" "
Rating 2 - Terrible. 1130 out of 9714 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Nikhil

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall property was nice & location was perfect. However hotel staff could be more courteous & careful. -Bath room was not refilled with shampoo & soap. -Also, we booked room for 4 and there were not enough blankets. When asked on the front desk, we were told to call the room services as they won’t know about the number of people in room since the booking was made via 3rd party website. Really, din’t they knew at the time of check-in. In short we were tired of excuses and also the manager didn’t revert back after providing the feedback.
Stayed 1 night in May 2024

10/10 Excellent

Ashley Morgan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and staff were pleasant. My only suggestion would be to have a full length mirror in the room or in the bathroom.
Stayed 1 night in May 2024

2/10 Terrible

Nora

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
When we came to the room, it smelled chips as if someone just checked out. I got a sore throat the same night. Cleaning service is aweful! I asked for a new bed blanket, but they give me a material that you can never use for sleeping since it was so itchy! I am never ever coming here!
Stayed 4 nights in May 2024

10/10 Excellent

pawandip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and a great location. It was raining when we went so the walking path to the casino was wonderful. The only downside was they didn’t have any parking available on site and offsite parking was $50, Which in my opinion is on the high side.
Stayed 1 night in May 2024

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked. Great view of the Falls from my room! Good natural light. Didn’t like. I didn’t have enough light in the room at night. Especially in the bathroom. Not enough light in the shower.
Stayed 2 nights in May 2024
Response from Management on May 26, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Marilou, Richmond Hill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend - friendly staffs/clean/ beautiful view/ safe
Stayed 1 night in May 2024
Response from Management on May 26, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Edgar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is close to a lot of tourist attraction and the parking is a good price.
Stayed 1 night in May 2024
Response from Management on May 26, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very nice stay, a couple of utilities didn’t work properly, ie, fire place, windows were smuggled harder to see view
Stayed 1 night in May 2024
Response from Management on May 26, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Emelita

Liked: Cleanliness, staff & service, property conditions & facilities
Clean but very expensive specially parking 80$ per night 90$ with taxes.
Stayed 2 nights in May 2024
Response from MM on May 25, 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

10/10 Excellent

Harpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service
Stayed 1 night in May 2024
Response from MM on May 25, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Hamid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adv: Easy check-in, nice representatives, good location, full falls view (depends on the room), nice pool view. Disadv: There was no microwave, the pool was cold, expensive parking.
Stayed 2 nights in May 2024
Response from MM on May 25, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Management on May 26, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 Okay

Georgia

Liked: Cleanliness
The alarm clock must not have been reset / er eased by the maids after the last person to stay, as it went off at 6 am a couple times and woke me
Stayed 1 night in May 2024
Response from Management on May 25, 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property and rooms were very clean. The location was central to a lot of the attractions. Walking distance to the falls and a lot of restaurants. Plus across from the casino.
Stayed 2 nights in May 2024
Response from Management on May 25, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

4/10 Poor

Jessica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from EM on May 25, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

Ann chew

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Couch in room is dirty and causes itchiness. Beds are comfortable enough and room is very quiet.
Stayed 2 nights in May 2024
Response from Management on May 25, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great 👍
Stayed 1 night in May 2024
Response from Management on May 25, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Oscar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family had a great experience overall staying at this hotel. Loved the view of the Niagara Falls from our window. Check in and out were very simple and quick. The shuttle to the parking lot was very convenient and the drivers were all nice. The only downside for us personally was the housekeeping during our stay. The trashes weren’t rotated out, the beds weren’t made every morning for us and they never restocked our toilet paper. The only thing we felt like they did was give us new towels. Other than that it’s a beautiful hotel with great staff and atmosphere.
Stayed 3 nights in May 2024
Response from Management on May 25, 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

8/10 Good

GINA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are exceptional. Hands down helpful to all your questions. The view from our room to see the falls and the surrounding area are lovely and picture perfect The rooms are clean and well kept. I remove 1 star because of the shower pressure. It might be that the hotel are full of guest or they just control the pressure. The water pressure on the shower is too low. Otherwise everything is good.
Stayed 1 night in May 2024
Response from Management on May 25, 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

10/10 Excellent

Bill

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The views
Stayed 1 night in May 2024
Response from Management on May 24, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I did a quick trip to Niagara Falls. The hotel is the perfect location. We had a beautiful room with a view. We enjoyed the restaurant out front with the live music. So nice to be able to relax and then just go upstairs. The staff were all so friendly. Linus at the parking and Christine at the front desk were so nice. The concierge I think her name was Christine too got us tickets for the zipline. We had a wonderful time and would highly recommend the hotel! Thank you for a wonderful stay!
Stayed 2 nights in May 2024
Response from Management on May 24, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Armond

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Management on May 25, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Ylldes

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Tamika exemplifies exceptional leadership by maintaining total control and ensuring that all employees prioritize customer satisfaction. Her proactive approach and positive work environment, where staff are motivated to exceed client expectations. She made sure everyone at the counter was taking care of and happy. Bravo, definitely a leader!
Stayed 1 night in May 2024
Response from Management on May 23, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Bret A

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Management on May 24, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

hilka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing as always my go to hotel for Niagara fall in Canada
Stayed 1 night in May 2024
Response from MM on May 22, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 Okay

Karla

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Great location, close to attractions. Very modern
Stayed 4 nights in May 2024
Response from MM on May 22, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

4/10 Poor

JIN MAN

Traveled with family
Disliked: Cleanliness, amenities
They provide a parking lot way outside of hotel area.That makes bother me to take my car eventhough there are suvice shuttle bus,sometimes it takes 30 minutes and they charged $50 per a day.That is totally not fair.
Stayed 2 nights in May 2024
Response from MM on May 22, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

6/10 Okay

Mei Tak

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
ventilation fan and jacuzzi bath tub not working.
Stayed 1 night in May 2024
Response from EM on May 22, 2024
I apologize about the minor issues in your room, we have already addressed them so that the other guests do not have the same problems. I hope you give us another chance to show you that we do care about our guest experience.

10/10 Excellent

Jinel Girishbhai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view and location
Stayed 1 night in May 2024
Response from EM on May 22, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Carmen

Traveled with family
Liked: Staff & service
Nice view of falls and fireworks. Carpets smell dingy and old causing my asthma to activate. Otherwise everything was ok.
Stayed 3 nights in May 2024
Response from EM on May 22, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Sumisha

Stayed 1 night in May 2024
Response from Management on May 23, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Manir

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 2 nights in Feb 2024
Response from EM on May 22, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view from the 36th floor
Stayed 1 night in May 2024
Response from Management on May 21, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect view to Niagra Falls.
Stayed 3 nights in May 2024
Response from Management on May 21, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

4/10 Poor

Mohamed

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Booked 3 rooms for my family, we have 3 kids who was excited to go and have fun especially in the pool area to find out that to use the pool you have to book it in advance and when we tried to book a reservation for the pool it was booked and fully booked for the time we staying in and we end it not having any time at the pool. For me personally I don’t mind but my kids were so upset and had no fun at all during the trip. Rooms is about average, 1 of the rooms had a broken AC but maintenance fixed that. Other room was missing a remote for the TV but we didn’t care as we were already at the point that we just wanted to pass the night and go home. Digital check in process is another nightmare. Will never book at that hotel ever again and definitely wouldn’t recommend for any family.
Stayed 1 night in May 2024
Response from Management on May 21, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

Ashish

Good
Stayed 1 night in Apr 2024
Response from EM on May 21, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

haolaing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from EM on May 22, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

4/10 Poor

Susy

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The pool area was great but there was sooooo mich chlorine in the pool that we had to leave as my son couldnt breath and our eyes were burning. Both my friends daughter and son threw up that night from swallowing too much pool water. Please look into this as it was horrible.
Stayed 1 night in May 2024
Response from EM on May 21, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

8/10 Good

Latoya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My number 1 choice whenever I want to get away for the weekend
Stayed 2 nights in May 2024
Response from EM on May 21, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

2/10 Terrible

LUOLUO

Traveled with family and small children
Disliked: Property conditions & facilities
When I checked in via the app at 4:30 p.m., it said that I had to go to the front desk to get the actual key! Even though we stated we could wait for a room to become available, the front desk refused to give me the room we had chosen!
Stayed 2 nights in May 2024
Response from EM on May 21, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

8/10 Good

Marek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from EM on May 22, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Traci

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally friendly and helpful. The courtsey shuttle to the off site parking was nice. Parking fees high but you have options.
Stayed 2 nights in May 2024
Response from EM on May 21, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on May 21, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Gian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall enjoyed the stay, only issue was not enough EV chargers and the people charging did not remove their ev’s to let others charge their cars. Should have a limit of 5 hours charging per car and car must be moved to another parking so that others can charge their EV’S
Stayed 1 night in May 2024
Response from EM on May 21, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

April Luv

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from EM on May 21, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Dinesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from EM on May 21, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Katherine

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay easy check in and check out. Staff were very friendly and accommodating Room was well appointed and had everything we needed
Stayed 1 night in May 2024
Response from EM on May 21, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Steven

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really conveniently located and the property’s in great shape.
Stayed 2 nights in May 2024
Response from EM on May 21, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Humberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from EM on May 21, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 Okay

pardeep

Traveled with family and small children
wifi was not working, parking fornhotel is too expensive
Stayed 1 night in May 2024
Response from EM on May 21, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.