Exterior
Check availability

Reviews of Comfort Inn The Pointe

3 out of 5
Comfort Inn The Pointe
1 Prospect Pointe, Niagara Falls, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 636 out of 1198 reviews" "
Rating 8 - Good. 323 out of 1198 reviews" "
Rating 6 - Okay. 139 out of 1198 reviews" "
Rating 4 - Poor. 54 out of 1198 reviews" "
Rating 2 - Terrible. 46 out of 1198 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Paul

Stayed 1 night in May 2024

10/10 Excellent

Suzanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location. You can walk out the door and be right at the falls. The beds were really comfortable. This is our second time staying at this hotel.
Stayed 2 nights in May 2024

10/10 Excellent

HITESH

Liked: Cleanliness
Stayed 3 nights in May 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Saurabh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

2/10 Terrible

Kim

Traveled with family
Disliked: Staff & service, property conditions & facilities
I booked through Expedia and was charged through Expedia and the hotel for the two nights I stayed there. So far neither has refunded my money. One of them needs to give me a refund!
Stayed 2 nights in Apr 2024

2/10 Terrible

Loida, Clifton

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is the only selling point for this property for its right beside the entrance to the park. Cleanliness- the bathroom is the most used area of the room but the tissue holder appears to have been not dusted. There was still a used plastic straw inside one of the drawers. There were 2 fire alarms less than 12 hours apart. The first time alarm was silenced by staff , firefighters haven’t arrived yet. We were informed it was false alarm by other guests. No official announcement from staff while we were down the lobby. The second time, early in the morning at least the staff made an announcement.
Stayed 2 nights in May 2024

10/10 Excellent

Nick

Stayed 2 nights in May 2024

10/10 Excellent

Abdullah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the falls.
Stayed 2 nights in May 2024

2/10 Terrible

joella

Disliked: Cleanliness, staff & service, property conditions & facilities
There were ants on the bed and on belongings that were on the floor and on the tables. Staff seemed unconcerned about and stated that "God put them there". They refused to do anything about it and said no credits or reimbursements since we booked thru a 3rd party. Very poor service.
Stayed 2 nights in May 2024

8/10 Good

Lino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Mukta

Traveled with family
Liked: Amenities, property conditions & facilities
They should have water filters so we can fill bottles. The curtains in the room don’t close all the way and light creeps in from the streets.
Stayed 2 nights in May 2024

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities
Right next to Niagara Falls
Stayed 1 night in May 2024

6/10 Okay

Debbe

Traveled with family
Disliked: Property conditions & facilities
It was conveniently located close to The Rainbow Bridge and State Park especially when walking over to Canada. The place itself needs to be updated . The carpet was dirty,and it has an old smell to the place. The breakfast was not desirable . Did not have any cream cheese for bagels, no fruit, eggs were very watery , even the orange juice was non existence . Overall, it was great location. I would go again just for this.
Stayed 2 nights in May 2024

6/10 Okay

Saban

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Two emergency, leave the building went off. One at 8:30pm and another at 5am. We never received any information or apology for the inconvenience.
Stayed 3 nights in May 2024

8/10 Good

Mukesh

Traveled with family
Property is at good location.
Stayed 1 night in May 2024

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2024

10/10 Excellent

Ngawang

Liked: Cleanliness, staff & service, property conditions & facilities
I love it
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Amenities
Amazing stay ! Great hotel.
Stayed 1 night in Apr 2024

6/10 Okay

Omar

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very close to the falls. Nice place to walk around. Breakfast can improve. Trying to have some water at night, the dispenser machine was not working and there was not fresh water at the main entrance either.
Stayed 2 nights in Apr 2024

10/10 Excellent

Manu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my overnight stay at this property. This property is so close to the falls that one can actually hear the falls from the property premises which I found incredibly impressive. I had partial view of the Niagara river from my hotel room which added to the pleasure. Many food trucks and restaurants nearby serve major cuisines from across the globe. The location is very well lit and extremely safe to walk at night too. Having said that, of course be watchful of your surroundings at all times.
Stayed 1 night in Apr 2024

6/10 Okay

Sean

Liked: Staff & service
Old building, rooms and furniture. My room didn’t have a refrigerator just a space for it.
Stayed 1 night in Apr 2024

6/10 Okay

Marie

Liked: Cleanliness, staff & service
Old building, but updated rooms and great location!
Stayed 1 night in Apr 2024

8/10 Good

Stanislav

Stayed 1 night in Apr 2024

2/10 Terrible

Yash

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely rude and unprofessional front desk staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Kyung-Jo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good.
Stayed 2 nights in Apr 2024

4/10 Poor

Linda

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Ashlee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Pilar

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024

10/10 Excellent

Sanju

Stayed 1 night in Apr 2024

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was nice. The bad thing was our room wasn't ready until 5 and it was suppose to be ready at 4. We even came early to try to check in a couple of times.
Stayed 1 night in Apr 2024

8/10 Good

Williams

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fairly clean. My room was nice and tidy upon arrival. The bathroom was clean. The only thing about the bathroom was, it looked like there was a tiny spot of blood on the shower curtain. The bed was a bit hard. The refrigerator in my room was super cold. Definitely appreciated that. The free breakfast from 7-10:00am was pretty good. The staff appeared to be really nice.
Stayed 3 nights in Apr 2024

6/10 Okay

crisanti E

Traveled with family
Hi, i like the location is excellent, the hotel was quiet, the breakfast is good. The bad the room was no really clean. I saw some read color stain on one bed it looks like they didn't change tne cover on bed. Thanks
Stayed 1 night in Apr 2024

8/10 Good

Yeon

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and facility are very kind and cleaned
Stayed 1 night in Apr 2024

4/10 Poor

Jebil

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The couch in the rooms looked dirty and old; and the lighting in the hallway was little dark. Overall the property was not to the par as advertised.
Stayed 1 night in Apr 2024

8/10 Good

Yicet

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

8/10 Good

Alessandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, breakfast included but parking is paid
Stayed 1 night in Apr 2024

10/10 Excellent

Ludin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very placen to stay here. Will definitely stay here again. We stayed in the 6th floor corner room nice view to the falls.
Stayed 3 nights in Apr 2024

10/10 Excellent

Girivasan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the falls
Stayed 2 nights in Apr 2024

10/10 Excellent

anjan

Stayed 1 night in Apr 2024

4/10 Poor

Omar

Stayed 1 night in Apr 2024

10/10 Excellent

Helen, Ridgewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is the best, close to the Falls, park, Rainbow Bridge and dining. Clean, the bed is super comfortable. Breakfast could be better but wasn’t terrible. Go down very early because after 8 am is extremely crowded. Overall for the price this hotel is very good.
Stayed 2 nights in Apr 2024

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine
Stayed 1 night in Apr 2024

8/10 Good

Zeyzan

Traveled with family
Liked: Cleanliness, staff & service
I love it
Stayed 2 nights in Apr 2024

10/10 Excellent

angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Felt very comfortable at this property.
Stayed 2 nights in Apr 2024

6/10 Okay

Nebi

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
PROS: Great location for trip to Niagara Falls. Check-in was great. Received a goodie bag with water and snacks. Friendly staff. CONS: Room cleanliness and service were issues. Dirty bedding. No bath towels. Had to make multiple requests. Later, dirty towels not picked up upon request. Breakfast eggs made my daughter sick two days in a row. Third day, she did not eat them. No issues.
Stayed 3 nights in Apr 2024

6/10 Okay

Hyunsook

Disliked: Staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to the falls and state park. Also border to Canada. Everything was good but there can be improvement on the breakfast, out of order drinks both days. Overall would stay there
Stayed 2 nights in Apr 2024