Luxe Queen Room (Newly Renovated) | Egyptian cotton sheets, premium bedding, in-room safe, desk
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Reviews of Westgate New York Grand Central

4 out of 5
Westgate New York Grand Central
304 E 42nd St, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1005 out of 1581 reviews" "
Rating 8 - Good. 360 out of 1581 reviews" "
Rating 6 - Okay. 117 out of 1581 reviews" "
Rating 4 - Poor. 57 out of 1581 reviews" "
Rating 2 - Terrible. 42 out of 1581 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

FATEMEH-FARIBA

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel was so old. smells in rooms because age of hotel. no service room . For money I paid it didn't worth it at all. Beds were so unconfutable with lots of squeaky noise.
Stayed 3 nights in May 2024

10/10 Excellent

Sabine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 4 nights in May 2024

8/10 Good

Corinna

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property and decent size room for NYC, only gripe was cleanliness of room, used cotton buds in bathroom and windowsill, empty body wash the entire time we were there, 2 nights, and floor not clean. Had the housekeeping not let them down I would have rated it excellent as it really is a stunning hotel. Reception and concierge staff were amazing.
Stayed 2 nights in May 2024

10/10 Excellent

Ashna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, staff were very helpful and rooms were very clean. Area was also surprisingly quiet given its proximity to big transport hubs.
Stayed 5 nights in May 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Nicest hotel I have stayed in, in New York in recent years.
Stayed 3 nights in May 2024

10/10 Excellent

Alejandra.

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Allen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
terrific
Stayed 5 nights in May 2024

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice, but I was surprised by the $200 fee.
Stayed 5 nights in May 2024

8/10 Good

Nickolas

Traveled with partner
Liked: Staff & service, amenities
Overall it was a nice experience. The location was safe and convenient for our stay. We were able to get everywhere fairly easy as we were close to grand central. The only thing that could use some work is the cleanliness of the room. The floors were a little dirty in our room and the bedding looked a little dingy. However staff was extremely friendly and helpful.
Stayed 3 nights in May 2024

10/10 Excellent

Beth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service at this hotel and the location could not be beat. The only complaint would be that there was an intermittent clunk sound that may have been the HVAC - we never found out- that could actually wake us up at night. Regardless, we enjoyed our stay here and would recommend this hotel.
Stayed 4 nights in May 2024

8/10 Good

Lynn R.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Was a little further walking for someone over 60.
Stayed 4 nights in May 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 1 night in May 2024

10/10 Excellent

joy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was a very nice place to stay in New york and its close to everything.
Stayed 4 nights in May 2024

8/10 Good

Frances Gail

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No shower caps. Difficult to find electrical outlet for coffee maker. Where is a microwave oven? Need more hangers.
Stayed 1 night in May 2024

6/10 Okay

Shaohui

Traveled with partner
Liked: Cleanliness, staff & service
Quit inconvenient for going to any major area of NYC; no kitchen in the hotel thus no hot meal could be provided.
Stayed 4 nights in Apr 2024

2/10 Terrible

Michael, Martinez

Business traveler
Disliked: Staff & service, amenities
Reserved four rooms for three nights. For whatever reason, my room was a dungeon. Nothing worked, bathroom flooded, shoehorn required to get into desk chair pressed against bed, no electrical outlets, rude check-in, TV broken, windows all looked out over construction materials and workers that filed past my bedroom all day. Couldn't have been a worse experience. Fortunately, my colleagues had nice rooms, but they literally put me in the dumpster. Manager was very apologetic and said they never put anyone in my room unless they are booked up -- nevertheless I paid top dollar (same as my colleagues) for a room just south of habitable.
Stayed 3 nights in May 2024

4/10 Poor

Gabriella

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Rene

Liked: Property conditions & facilities
Convenient
Stayed 4 nights in Apr 2024

6/10 Okay

Oonagh

Liked: Staff & service, property conditions & facilities
Room was pitch dark day and night due to wall outside window . Lighting in room needs to be better and ongoing musty smell due to windows not being opened
Stayed 4 nights in May 2024

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and welcoming. They provided outstanding customer services and were so helpful getting cabs and helping us navigate subway routes. Absolutely amazing experience. I will stay here again.
Stayed 2 nights in May 2024

2/10 Terrible

Felix

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I paid for a comfortable room and they gave me one that had a door that connected to the room next door, and you could hear all the noise that the people there made, so much so that we only spent 5 hours in the place and checked out.
Stayed 1 night in May 2024

10/10 Excellent

Olga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We get a very nice corner room, which was ready earlier than we expected. Friendly personal and gorgeous building. We will definitely stay here again.
Stayed 5 nights in Apr 2024

10/10 Excellent

Steven s

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, easy access and the staff was great
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Liked
Stayed 4 nights in May 2024

8/10 Good

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities
This was 1 of the best hotels we’ve stayed at in New York. It’s just far enough away from the hustle and bustle, but close enough to walk to if you want some action. The rooms were spacious considering how small some of the rooms can be in New York hotels. We had three people and actually, the bedroom was completely separate from the living area where the pullout couch was for the third person so we all had privacy! I highly recommend this place, not to mention the staff were wonderful! We were treated like royalty!
Stayed 1 night in Apr 2024

8/10 Good

Andrei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated, and easy access to Chrysler Building and Grand Central Station.
Stayed 4 nights in Apr 2024

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was the room was a little small but other than that, fantastic!
Stayed 6 nights in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great midtown spot.
Stayed 1 night in Apr 2024

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member was so nice and helpful. The room was big! Elevators were a little noisy if your room is close to them. I would stay here again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and stay. Will come again
Stayed 3 nights in Apr 2024

10/10 Excellent

Sarai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked it because of all the short trips and subways we took
Stayed 3 nights in Apr 2024
Response from Social Media Support on May 9, 2024
Hi Sarai, We appreciate you taking the time to give us a fantastic rating. We can't wait to welcome you back to the Westgate New York Grand Central!Best Wishes,Social Media Support

10/10 Excellent

PAUL ROBERT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super staff really helpful friendly very ckean great location
Stayed 10 nights in Apr 2024
Response from Social Media Support on May 9, 2024
Hi Paul, We are so grateful for your 5-star review. We are so delighted to know that you enjoyed every aspect of the Westgate New York Grand Central! We can’t wait to welcome you back soon for another dream vacation. Best Wishes,Social Media Support

10/10 Excellent

Denie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I choose reasonably priced was very cozy neat, I also loved the furnishing of the room thank you
Stayed 3 nights in Apr 2024
Response from Social Media Support on May 9, 2024
Hi Denie,Thank you for the kind rating. We’re so happy your visit at the Westgate New York Grand Central went well. We look forward to hosting you again!Best Wishes,Social Media Support

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from Social Media Support on May 9, 2024
Hi Lisa, Thank you very much for your feedback and thank you for choosing the Westgate New York Grand Central. We can't wait to see you again!Best Wishes,Social Media Support

10/10 Excellent

Annie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I loved this property. Rooms were spacious, staff was accommodating and grand central was easily accessible.
Stayed 3 nights in Apr 2024
Response from Social Media Support on May 9, 2024
Hi Annie, We're thrilled to hear that you and your family enjoyed your stay with us! It's wonderful to know that you found the rooms spacious, the staff accommodating, and that our location made it easy for you to explore Grand Central and beyond. Thank you for sharing your feedback, and we hope to welcome you back for another fantastic stay in the future!Kind Regards,

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very kind
Stayed 3 nights in Apr 2024
Response from Social Media Support on May 9, 2024
Hi Nadia,Thank you for your feedback and thank you for staying at the Westgate New York Grand Central! We appreciate your review very much and we hope to see you soon again for another amazing experience with us.Best Wishes,Social Media Support

10/10 Excellent

Stephen, Boulder

Stayed 3 nights in Apr 2024

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for NY, very close to Grand Central Station
Stayed 3 nights in Apr 2024
Response from Social Media Support on May 9, 2024
Hi Ana, Thank you for posting such a great review on the Westgate New York Grand Central. We are thrilled to learn your time with us was splendid, and we look forward to welcoming you back soon!Best Wishes,Social Media Support

2/10 Terrible

Markel

Stayed 1 night in Apr 2024

10/10 Excellent

Zaid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 4 nights in Apr 2024

6/10 Okay

Sunuk

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Needs better sundry on premises
Stayed 6 nights in Apr 2024
Response from Social Media Support on May 7, 2024
Hi Sunuk, Thank you for your rating on the Westgate New York Grand Central. We do regret to see that you did not enjoy your vacation experience. We hope to have the opportunity to welcome you for a more excellent experience soon.Best Wishes,Social Media Support

2/10 Terrible

Qiang, Los Angeles

Business traveler
Disliked: Staff & service
The staff is incompetent. He gave me a key to a room where another guest was staying . The other guest and I both complained to him. I told him the wake up call is at 4:30 am when I checked in. After he switched room. He forgot to put wake up call at my new room . I missed the train and spend more than 200 dollars to buy another ticket . In the morning, I called the front desk, I said I would not stay in the hotel anymore, because the hotel failed to do the wake-up call. The woman down there asked me why I would do that just because the hotel did not do the wake-up call.
Stayed 1 night in Apr 2024
Response from Social Media Support on May 7, 2024
Hi Qiang, We sincerely apologize for the unfortunate series of events you experienced during your stay with us. It is clear we fell short in providing the quality service you deserved. The room assignment error and oversight with your wake-up call are not reflective of our standard practices, and we are deeply sorry for the inconvenience and additional costs you incurred. We understand your frustration and appreciate your decision to bring these matters to our attention. We hope to have the opportunity to regain your trust and demonstrate the high level of service we strive to provide.Kind Regards,

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Social Media Support on May 9, 2024
Hi Vickie, We appreciate you taking the time to give us a fantastic rating. We can't wait to welcome you back to the Westgate New York Grand Central!Best Wishes,Social Media Support

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful large double aspect room, friendly and helpful staff, lovely relaxation and bar areas. Close to UN, Field of Light and the East River. Sunrises over the East river and reflections on buildings were spectacular.
Stayed 4 nights in Apr 2024
Response from Social Media Support on May 9, 2024
Hi Karen,We're delighted to hear that you enjoyed your stay with us! It sounds like you had a truly memorable experience, from the spacious room to the stunning views of sunrises over the East River. Our team takes great pride in providing friendly and helpful service, and we're thrilled that you felt well taken care of. Thank you for sharing your feedback, and we hope to welcome you back for another wonderful stay soon!

10/10 Excellent

Alecia, Tobyhanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful.
Stayed 1 night in Apr 2024
Response from Social Media Support on May 9, 2024
Hi Alecia, We are so grateful for your 5-star review. We are so delighted to know that you enjoyed every aspect of the Westgate New York Grand Central! We can’t wait to welcome you back soon for another dream vacation. Best Wishes,Social Media Support

6/10 Okay

Bruce S, Kaysville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Room was small. VERY small for a large person. Water pressure in the shower was terrible! And it took minutes for the water to get hot. Otherwise a nice place to stay.
Stayed 3 nights in Apr 2024
Response from Social Media Support on May 7, 2024
Hi Bruce, Thank you for sharing your experience with us. We're pleased to hear that you found our hotel to be nice overall, but we apologize for the discomfort due to the room size and the issues with the water pressure and temperature. Your feedback is invaluable in helping us improve our guest experience. We hope to have another opportunity to host you, perhaps in one of our larger rooms for a more enjoyable visit.Kind Regards,

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely stay at WestGate again
Stayed 5 nights in Apr 2024
Response from Social Media Support on May 9, 2024
Hi Christina, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate New York Grand Central!Best Wishes,Social Media Support

6/10 Okay

Raed

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel certainly is a great location in the city. The room was very small and tight. Very tiny walking space around the bed. The water in the shower has very weak pressure.
Stayed 3 nights in Apr 2024
Response from Social Media Support on May 7, 2024
Hi Raed, Thank you for taking the time to share your feedback. We're glad you enjoyed our central location, but we're sorry to hear that other aspects of your stay did not meet your expectations. We appreciate your comments on the room size and shower pressure, as they help us identify areas for improvement. We hope to have the opportunity to welcome you back for a more comfortable and satisfying experience.Kind Regards,