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Reviews of TownePlace Suites by Marriott New York Long Island City/Manhattan View

3 out of 5
TownePlace Suites by Marriott New York Long Island City/Manhattan View
38-42 11th Street, Long Island City, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 309 out of 567 reviews" "
Rating 8 - Good. 140 out of 567 reviews" "
Rating 6 - Okay. 55 out of 567 reviews" "
Rating 4 - Poor. 32 out of 567 reviews" "
Rating 2 - Terrible. 31 out of 567 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mobolaji

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for making it easy to deal with valet
Stayed 3 nights in May 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wry clean and organized almost felt like I was in a Studio .Nice breakfast !
Stayed 2 nights in May 2024
Response from Janessa on May 14, 2024
Thank you for your response

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist was wonderful
Stayed 3 nights in Apr 2024
Response from Crystal E on May 13, 2024
Thank you for staying with us!

10/10 Excellent

Nathan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad area. Great staff and hotel
Stayed 4 nights in Feb 2024
Response from Crystal E on May 13, 2024
Thank you for staying with us!

10/10 Excellent

jacqueline

Traveled with family
Liked: Cleanliness, staff & service
What made this property a big plus was the staff. It started with Crystal, the assistant GM. I flew in on a redeye and was distraught because of a death in my family. Crystal made me feel cared for and ensured my entire experience was top-notch. I have spent two decades in the healthcare industry and know the value of customer care. I hope Crystal is valued and recognized for the extraordinary person she is. Sincerely, Jacqueline
Stayed 1 night in Apr 2024
Response from Crystal E on May 13, 2024
Thank you for staying with us!

2/10 Terrible

Maikol

Disliked: Cleanliness, staff & service, amenities
Do not stay here.
Stayed 2 nights in Apr 2024
Response from Crystal on May 6, 2024
Thank you for staying with us

8/10 Good

Margaret

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Crystal on May 6, 2024
Thank you for staying with us

10/10 Excellent

Jaqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Apr 2024
Response from Crystal E on May 13, 2024
Thank you for staying with us

8/10 Good

Ghassan, Rancho Cucamonga

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
You can smell smoke at all time in the hotel. Some Guest very loud and around the hotel is noisy.
Stayed 1 night in Apr 2024
Response from JW on Apr 29, 2024
Thank you for your feedback

8/10 Good

Rechelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super nice. Area around hotel dirty lots warehouses. Location has local stores and apartments around plenty of folks walking at all hours. Room gad great view at 5th floor. Breakfast good and hearty. Appreciate cup of tea always available.
Stayed 2 nights in Apr 2024
Response from JW on Apr 29, 2024
Thank you for your feedback

10/10 Excellent

sophia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was disappointed, I could hear all the conversation outside the building during the night went I was sleeping. People outside taking. So I couldn’t sleep. Even dogs barking I hear so clear in the second floor.
Stayed 1 night in Apr 2024
Response from JW on Apr 29, 2024
Thank you for your feedback

10/10 Excellent

Chandra

Stayed 6 nights in Apr 2024

10/10 Excellent

Harout, North Hills

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Apr 2024
Response from Janessa on Apr 26, 2024
Thank you for your feedback

6/10 Okay

Contrina

Business traveler, Traveled with partner
Liked: Staff & service
The hotel was located near some projects, which left me feeling unsafe when going to and from the car. The other issue was the lack of parking available. I loved the customer service when entering the hotel.
Stayed 1 night in Apr 2024
Response from Janessa on Apr 22, 2024
Thank you for your feedback

10/10 Excellent

Sharntaia

Stayed 7 nights in Apr 2024
Response from Crystal E on May 13, 2024
Thank you for staying with us!

10/10 Excellent

Lindzey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christina FOM on Apr 10, 2024
Thank you so much for choosing us!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was near perfect. I can't blame the surrounding area on anyone but the residents and what's provided for them. The room was spacious and had all of the amenities. The staff was great.
Stayed 3 nights in Mar 2024
Response from Christina FOM on Mar 31, 2024
Dear Valued Guest!Thank you so much for your honest feedback, it is always a pleasure to hear that our guest had an exquisite stay and all your encounters we nothing but exceptional! We hope to have you again

10/10 Excellent

Haya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Skyy, Front Office Supervisor on Mar 29, 2024
Dear Haya,I hope you're having a wonderful day. I want to personally thank you for choosing to stay with us as we value you as a guest. Your feedback means a lot to the hotel and the team and we would love for you to stay with us again!

8/10 Good

Joel

Stayed 2 nights in Mar 2024
Response from Skyy, Front Office Supervisor on Mar 29, 2024
Dear Joel,I hope you're having a wonderful day. I want to personally thank you for choosing to stay with us as we value you as a guest. Your feedback means a lot to the hotel and the team and we would love for you to stay with us again!

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful staff and clean premises.
Stayed 5 nights in Mar 2024
Response from Skyy, Front Office Supervisor on Mar 29, 2024
Dear Cecilia,I hope you're having a wonderful day. I want to personally thank you for choosing to stay with us as we value you as a guest. Your feedback about our vibrant team and cleanliness is very appreciated by me and the team. I will be sure to boast about your response to the survey with leadership. We appreciate you visiting and would love for you to stay with us again!

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone there was very friendly and helpful. The hotel is nice and clean.
Response from Christina FOM on Mar 25, 2024
Thank you so much for your kind words, greatly appreciated. We hope to have you again!

10/10 Excellent

Ifunanya

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The staff were hospitable
Stayed 11 nights in Mar 2024
Response from Christina FOM on Mar 25, 2024
Perfect, it is such a pleasure to hear that we were nothing but superb during your time of stay! Have a wonderful day

8/10 Good

Ariel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant and helpful. Further minor adjustments are needed to facilitate differently abled in the shower.
Stayed 14 nights in Mar 2024
Response from Front Office Manager on Mar 23, 2024
Thank you so much for staying with us and mentioning how exquisite our staff is! We hope we can have you again, Safe travels

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Office Manager on Mar 23, 2024
Thank you for choosing us for your stay!

2/10 Terrible

Modupe

This was due to there stringent condition for payment l almost got stranded nearly to sleep on the road despite making reservation before l left my country
Stayed 7 nights in Mar 2024
Response from Skyy, Front Office Supervisor on Mar 22, 2024
Dear Modupe,I hope you're having a wonderful day. I want to personally thank you for choosing to stay with us as we value you as a guest. Although we wish we could've made your stay exceptional with the exception of the inconvenience with payment, we apologize for any adverse inscription presented by the hotel. Your feedback means a lot to the hotel and the team and we would love for you to stay with us again!

10/10 Excellent

Jaida

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, breakfast was great & staff very friendly !! The view from the rooftop was beautiful.
Stayed 2 nights in Mar 2024
Response from Skyy, Front Office Supervisor on Mar 21, 2024
Dear Jaida,I hope you're having a wonderful day. I want to personally thank you for choosing to stay with us as we value you as a guest. Your feedback about our Manhattan view, suite cleanliness, breakfast, and staff service is very appreciated by me and the team. I will be sure to boast about your response to the survey with leadership. We appreciate you visiting and would love for you to stay with us again!

10/10 Excellent

Ada, Park City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay! All amenities are provided (shampoo, conditioner, toilet paper, hand soap, body soap, towels, hair dryer, iron, etc) My one note is, if you are a light sleeper, there is some construction next door going on. More than anything you’ll hear some noise during the day. They switch up the breakfast which is nice. Water, tea & coffee are unlimited & always accessible. Some bodegas near by for some New York food. An amazing Ecuadorian food truck. Also, a 99¢ store which comes in handy for toothpaste & extra things of that nature. Although, if you wanna skip the bodegas, there is a mini store inside of the hotel. If you don’t mind walking to get to public transport, a few lines are a 15ish minute walk. A few buses also pass near by.
Stayed 5 nights in Mar 2024
Response from Skyy, Front Office Supervisor on Mar 12, 2024
Dear Ada,I hope you're having a wonderful day. I want to personally thank you for choosing to stay with us as we value you as a guest. Your detailed feedback about our hotel's room luxuries, Breakfast selection, market, and local accessibility in the surrounding area is extremely appreciated by me and the team. I will be sure to boast about your response to the survey with leadership. We appreciate you visiting and would love for you to stay with us again!

6/10 Okay

Karine

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Skyy, Front Office Supervisor on Mar 12, 2024
Dear Karine,I hope you're having a wonderful day. I want to personally thank you for choosing to stay with us as we value you as a guest. Your feedback means a lot to the hotel and the team and we would love for you to stay with us again!

8/10 Good

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suites are spacious and well cared for. Beautiful and cozy hotel with an amazing staff.
Stayed 2 nights in Mar 2024
Response from Christina FOM on Mar 11, 2024
Thank you for choosing us! we hope we can have you again

10/10 Excellent

Magdy, Lake Forest

Liked: Cleanliness, staff & service, property conditions & facilities
This was my second time staying at this hotel. I really did not remember until I got there or I would not stay there just because of the area where the hotel is located. It is so shady at night and I did not feel really safe. Christina was excellent. The guy working at night on March 5th did not even look at me when I walked in kind of late at night which can allow anyone to get in!! Still some homeless people can get in and go to the restaurant. There was a guy even with a dog!!!
Stayed 3 nights in Mar 2024
Response from Christina FOM on Mar 11, 2024
Thank you for choosing us for your reservation! We also appreciate your feedback in what ways to improve. I am also excited to hear your encounter with one of the front desk agents was nothing but exquisite. Unfortunately, there is nothing we can do about the location, but we can always guarantee guest satisfaction and a flawless stay. Continue to check us out

8/10 Good

Alan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We weren’t able to get into our rooms until 1/2 hour after our arrival which was 2 hours after check in times. Parking is $55 a night which is outrageous.
Stayed 4 nights in Mar 2024
Response from Christina FOM on Mar 11, 2024
I do apologize for this inconvenience that transpired upon checking in, we do our best to accommodate all guest especially after a long day of travel. I wish we had the opportunity to resolve the parking issue. It would have been my absolute pleasure to have assisted you with this matter. I do hope we can have you again in the future so that we can ensure a flawless stay!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Skyy, Front Office Supervisor on Mar 2, 2024
Dear Frank,I hope you're having a wonderful day. I want to personally thank you for choosing to stay with us as we value you as a guest. Your feedback means a lot to the hotel and the team and we would love for you to stay with us again!

10/10 Excellent

Troydrick

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Next to an historic housing project the streets were dirty
Stayed 3 nights in Feb 2024
Response from Christina FOM on Feb 27, 2024
Thank you for choosing us

4/10 Poor

Chrissandra, port saint lucie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
I booked this hotel soley on the advertising of a Manhattan View for starters. We were in NY for a funeral. We drove to the hotel which is in a very industrial area and we looked for parking. I ran in and she said its self parkjng on the streets or valet parking from 10am to 10pm. I stated my event was at 9am and was told I wont be able to get my car until 10am. So we were forced to self park on the streets. So we drove for 25 min looking for a parking . We got one 3 blocks away and walked to the hotel in the cold and night. The next morning was alternate side parking so we had to move the car early before we got a ticket . I asked about the room view. She quickly apologized and said they are building and new building and its blocking the view. What a huge disappointment as I wanted to surprise my husband with it. She was kind to say if u go to the rooftop we could see the view. So we did excitingly and got to the PH and it was closed due to construction 🚧. So no view, no proper parkings. The construction made it very noisy at night . The neighborhood was filled with trash and filthy surroundings. The room itself was a standard room, nothing special besides the welcome of your name once you turned on the TV. The complimentary coffee and teas 24 hrs was convenient. The staff however was great . Great job to them but I was highly disappointed 😞 with this hotel. One positive note is you're minutes away from Roosevelt Island and then a tram into the city was nice.
Stayed 3 nights in Feb 2024
Response from Christina FOM on Feb 25, 2024
Thank you for your feedback, I do apologize for the inconvenience that transpired during your stay, and yes the location and the construction we are unable to control, however I am glad that the staff were nothing but exceptional during your stay! I do hope we can have you again at our property and I will definitely make sure to accommodate your needs.

8/10 Good

faisal

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
.
Stayed 5 nights in Feb 2024
Response from Christina FOM on Feb 25, 2024
Thank you for choosing us!

8/10 Good

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here and am definitely coming back! Loved the free breakfast, TV, and overall amenities. The only reason I didn’t give 5 stars is because there was no stove in the suite, nor a bathroom fan and the room was kinda small. Otherwise, I had a great stay and would definitely recommend.
Stayed 3 nights in Feb 2024
Response from Skyy, Front Office Supervisor on Feb 25, 2024
Dear Tamara,I hope you're having a wonderful day. I want to personally thank you for choosing to stay with us as we value you as a guest. Your feedback about our hotel indulgences and breakfast is very appreciated by me and the team. Not to mention we do provide mini stoves with cooking materials upon request, I do apologize that we couldn't accommodate that. I will be sure to boast about your response to the survey with leadership. We appreciate you visiting and would love for you to stay with us again!

2/10 Terrible

Rachid

Disliked: Cleanliness, staff & service, property conditions & facilities
The lobby smells like they were smoking w….Horrible room the floor was dirty and the look for outside is like a horror movie
Stayed 1 night in Feb 2024
Response from Christina FOM on Feb 25, 2024
Thank you for your feedback, I am disheartened to hear that your stay wasn't of expectation and we sincerely apologize for that. We do hope to have you back to change your perspective of us.

10/10 Excellent

Desiree

Traveled with partner
It’s was beautiful can’t wait to come back!
Stayed 1 night in Feb 2024
Response from Skyy, Front Office Supervisor on Feb 24, 2024
Dear Desiree,I hope you're having a wonderful day. I want to personally thank you for choosing to stay with us as we value you as a guest. Your feedback means a lot to the hotel and the team and we would love for you to stay with us again!

10/10 Excellent

Dominic, YUCAIPA

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's plenty of delis around that made it convenient and the metro was only a 15 minute walk
Stayed 4 nights in Feb 2024
Response from Skyy, Front Office Supervisor on Feb 23, 2024
Dear Dominic,I hope you're having a wonderful day. I want to personally thank you for choosing to stay with us as we value you as a guest. Your feedback about our locations and accessibility is very appreciated by me and the team. I will be sure to boast about your response to the survey with leadership. We appreciate you visiting and would love for you to stay with us again!

10/10 Excellent

Diana

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff! Me and my family enjoyed our stay. Definitely recommend.
Stayed 3 nights in Feb 2024
Response from Skyy, Front Office Supervisor on Feb 23, 2024
Dear Diana,I hope you're having a wonderful day. I want to personally thank you for choosing to stay with us as we value you as a guest. Your feedback about our staff's mannerisms at the property is very appreciated by me and the team. I will be sure to boast about your response to the survey with leadership. We appreciate you visiting and would love for you to stay with us again!

10/10 Excellent

Bolivar, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, quick ckin and great city view
Stayed 1 night in Feb 2024
Response from Skyy, Front Office Supervisor on Feb 23, 2024
Dear Bolivar,I hope you're having a wonderful day. I want to personally thank you for choosing to stay with us as we value you as a guest. Your feedback about our service and hotel views is very appreciated by me and the team. I will be sure to boast about your response to the survey with leadership. We appreciate you visiting and would love for you to stay with us again!

10/10 Excellent

Cesar

Business traveler
Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2024
Response from Christina FOM on Feb 19, 2024
Thank you for choosing us!

10/10 Excellent

Lyn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and convenient next to the highway for easy access to the airport
Stayed 2 nights in Feb 2024
Response from Christina FOM on Feb 19, 2024
Perfect, always a pleasure to hear that our property was cleanlily, and it was much of a convenience for your stay.

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, clean room and shower, good breakfast, very kind staff... has a small and a rooftop with great views. Only grip is that the hotel is like 6 blocks away from the subway station, in a lonely dark zone which is not great at night. It was very close to the Queensborough park, great for a morning run. Would stay again.
Stayed 7 nights in Nov 2023
Response from Christina FOM on Feb 17, 2024
Thank you for your positive feedback, we do hope to have you again!

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Christina FOM on Feb 17, 2024
Thank you for choosing us!

10/10 Excellent

Tashama

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed everything
Stayed 3 nights in Jan 2024
Response from Christina FOM on Feb 5, 2024
Perfect, it is always a delight to hear guest had an amazing stay. We hope to have you again!

10/10 Excellent

miriam

Liked: Cleanliness, staff & service, property conditions & facilities
i loved how modern all of the furniture was. it was a very pretty glass huge window. and i loved the lobby and eating area. gorgeous hotel and pretty decent price for its location
Stayed 1 night in Jan 2024
Response from Christina O. FOM on Feb 5, 2024
Dear valued guest,Thank you for sharing your kind words and your experience with us, it is our absolute pleasure to have made you feel welcomed and ensured a flawless stay. We hope to have you again!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Skyy and Alex were awesome, professional and courteous. The room was a great size, with everything you could possibly need. It could be cleaner, but generally I was satisfied. Great staff all around. The gym was basic, but it did the trick. Would definitely stay again.
Stayed 3 nights in Jan 2024
Response from Christina FOM on Feb 20, 2024
Thank you for your feedback, we do look forward to having you again!

10/10 Excellent

Omar

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They should add more variety to the breakfasts.
Stayed 6 nights in Jan 2024
Response from Christina FOM on Feb 20, 2024
Thank you for your feedback, I will be sure to bring this to leadership attention so that this will not occur in the future

4/10 Poor

Luis

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Not satisfied
Not a good experience I booked a city view and they we no longer have that view due to new buildings coming up but the sent me to the second floor 😔
Stayed 1 night in Jan 2024
Response from Christina O FOM on Feb 5, 2024
Hello Valued Guest,I do apologize for the experience you had at our property, as we do our best to accommodate each guest need. If you decide to stay with us in the future if you have not visited our rooftop terrace you can definitely get a much better view or please reach out to the Front Office Manager and inform us that you are back in town and we can do our best to make sure your needs are attended to.