In-room safe, desk, soundproofing, iron/ironing board

Reviews of Residence Inn New York Manhattan/Central Park

3.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 613 out of 1001 reviews" "
Rating 8 - Good. 282 out of 1001 reviews" "
Rating 6 - Okay. 61 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

kenesha

Liked: Cleanliness, staff & service, property conditions & facilities
Poperty was great i had a room with a beautiful view ..just think the kitchen needs to be more equipped with knife pots and deeper bowls for cereal ...other wise stay was great
Stayed 7 nights in Apr 2024

4/10 Poor

William

Traveled with partner
Both mornings we woke up to no hot water in the shower. This delayed us leaving the hotel room both mornings and reduced our walk-around time. Good thing I didn't need to get to a business meeting!
Stayed 2 nights in Apr 2024
Response from Director of Operations on Apr 29, 2024
Dear William, Thank you for taking the time to share your experience with us. We are extremely sorry for the inconvenience you faced due to the lack of hot water in your room. We will share your concerns with our maintenance team to ensure this issue is resolved. We strive to provide exceptional hospitality to every guest; therefore, we regret not meeting your expectations. We understand your frustration and appreciate your patience. We hope you will give us another chance to provide you with the outstanding stay you deserve. Yours sincerely,Anca MargineanDirector of Operations

8/10 Good

Sandra Colin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 6 nights in Apr 2024
Response from Director of Operations on Apr 20, 2024
Dear Ms. Colin, Thank you for being a guest at Residence Inn New York Manhattan/Central Park. Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back soon!Yours sincerely,Anca Marginean,Director of Operations

10/10 Excellent

Amrita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Director of Operations on Apr 15, 2024
Dear Amrita, Thank you for this excellent rating! We always work hard to provide a great experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at the Residence Inn New York Manhattan/Central Park. We'd love to host you again someday for yet another unforgettable visit.Yours sincerely,Anca Marginean,Director of Operations

10/10 Excellent

Medhanit, Lynnwood

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in NY for our kids' Spring break and we wanted a place that's child friendly, safe and walking distance from parks, restaurants, and all places worth visiting. This hotel had it all. We will definitely go back in the future. Plus, we got there early in the morning and the staff accommodated our needs and let us check-in at noon. We are so thankful for that!
Stayed 3 nights in Apr 2024
Response from Director of Operations on Apr 14, 2024
Dear Medhanit, Thank you for selecting the Residence Inn New York Manhattan/Central Park while here for your child's Spring break holidays. As rightly pointed out, our location assists our travelers explore the iconic Manhattan area with ease. We are glad our convenience to places such as Rockefeller Center, Central Park Zoo, Carnegie Hall, and more elevated your stay. We also could not appreciate you enough for mentioning our courteous associates. Please join us again for another excellent stay on your future trip.Yours sincerely,Anca Marginean,Director of Operations

6/10 Okay

Masuda

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel pretty much has no lobby. Only good things is the the service and the breakfast
Stayed 4 nights in Mar 2024
Response from Director of Operations on Apr 4, 2024
Dear Masuda, Thank you for taking the time to review your stay with us. We are glad that your overall experience was pleasant. We are delighted to know that you enjoyed our delicious breakfast and the service provided by our associates. However, we are sorry for any inconvenience you had during your recent visit. We appreciate your patience and hope you will revisit us again whenever your travels bring you to New York City.Yours sincerely,Anca MargineanDirector of Operations

8/10 Good

Robby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Director of Operations on Apr 1, 2024
Dear Robby, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Residence Inn New York Manhattan/Central Park. We look forward to welcoming you back on your next visit!Yours sincerely,Anca MargineanDirector of Operations

6/10 Okay

Adam McLeod

Liked: Staff & service
Stayed 6 nights in Mar 2024
Response from Director of Operations on Mar 26, 2024
Dear Mr. McLeod, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Yours sincerely,Anca MargineanDirector of Operations

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed there before and knew what to expect and they didn't disappoint! Always helpful staff, a great room (eventually) and a really good breakfast that sets you up for the day
Stayed 10 nights in Mar 2024
Response from Director of Operations on Mar 20, 2024
Dear Stephen, Thank you for choosing Residence Inn New York Manhattan/Central Park again and for your generous feedback. We are glad to know that we exceeded all of your expectations and that you loved our comfortable accommodations. We are also delighted that you enjoyed our delicious breakfast as well as the excellent service provided by our associates. Thank you again, and we look forward to welcoming you back soon.Yours sincerely,Anca MargineanDirector of Operations

10/10 Excellent

Dalveiry

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 2 nights in Mar 2024
Response from Director of Operations on Mar 18, 2024
Dear Dalveiry, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Residence Inn New York Manhattan/Central Park; we hope to see you again soon. Yours sincerely,Anca MargineanDirector of Operations

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very affordable. Had amazing corner view on 47th floor. Included breakfast with a lot of great options. Would highly recommend!
Response from Director of Operations on Mar 12, 2024
Dear Jennifer, Thank you for reviewing your stay at the Residence Inn New York Manhattan/Central Park. We are glad that everything went well during your stay and that our reasonable accommodation with excellent views made for a memorable experience. We are delighted that you also liked the breakfast offerings. We appreciate your recommendations and look forward to seeing you again in the future.Yours sincerely,Anca MargineanDirector of Operations

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were wonderful. The receptionists were so friendly, offering us complementary drinks at the bar because our room wasn't ready at check in time. Then, when the bar wasn't open yet, the food and drink manager was so sweet. I was very impressed by everyone. The breakfast in the morning was nice too.
Stayed 3 nights in Mar 2024
Response from Director of Operations on Mar 7, 2024
Dear Kimberly, Thank you for your recent stay and for taking the time to write about the excellent service you received. Our staff here at the Residence Inn New York Manhattan/Central Park is devoted to providing exceptional customer service, so it is wonderful to have our guests recognize their efforts. Thank you also for mentioning our delicious breakfast. We hope to see you again the next time that you are in New York.Yours sincerely,Anca MargineanDirector of Operations

10/10 Excellent

Lora

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! The breakfast was fantastic! Fabulous views from the 54th floor. The area around the corner toward 99 Cent Pizza and south toward Times Square was a little sketchy. Groups of people hanging out by the empty storefront next to Dunkin Donuts after dark made me hesitant to walk past. But…it is New York. What do I expect?
Stayed 2 nights in Mar 2024
Response from Director of Operations on Mar 6, 2024
Dear Lora, Thank you for your recent stay at Residence Inn New York Manhattan/Central Park. We are pleased you enjoyed our delicious breakfast and excellent views. However, we regret to learn about any discomfort you felt while visiting our city. We enjoyed having you as our guest, and we hope to see you again on your next visit to New York City. Yours sincerely,Anca MargineanDirector of Operations

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and hospitality were fabulous! Our area felt very safe. And our view was exciting and gorgeous. I would stay there again for sure.
Stayed 4 nights in Feb 2024
Response from Director of Operations on Mar 4, 2024
Dear Teresa, Thank you for sharing your feedback on your recent stay at the Residence Inn New York Manhattan/Central Park. It is important for our guests to have a great experience, and we are delighted to know our hospitality and great service exceeded your expectations. We also appreciate you mentioning our amazing views. We look forward to welcoming you again soon.Yours sincerely,Anca MargineanDirector of Operations

10/10 Excellent

nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything went well
Stayed 1 night in Feb 2024
Response from Director of Operations on Mar 3, 2024
Dear Nathan, Thank you for choosing Residence Inn New York Manhattan/Central Park. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Yours sincerely,Anca MargineanDirector of Operations

6/10 Okay

Yue

Stayed 2 nights in Feb 2024
Response from Director of Operations on Mar 22, 2024
Dear Yue, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Yours sincerely,Anca MargineanDirector of Operations

10/10 Excellent

Terry

Stayed 4 nights in Jan 2024
Response from Director of Operations on Mar 22, 2024
Dear Terry, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Residence Inn New York Manhattan/Central Park. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Yours sincerely,Anca MargineanDirector of Operations

8/10 Good

Gerald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Terrific view from our room 6005. Bistro was nice . OK breakfast. Close to theaters. Easy transportation. Sometimes long wait for elevator.
Stayed 4 nights in Jan 2024
Response from Director of Operations on Jan 26, 2024
Dear Gerald, Thank you for staying at Residence Inn New York Manhattan/Central Park and for your feedback. We are pleased you enjoyed our convenient location and magnificent views from the comfort of your room. However, we are sorry for the wait time you experienced with the elevators and the inconvenience this caused. There are sometimes delays in our elevator service during our busiest times, and we completely understand your frustration. We are very grateful for your patience, and we want to thank you for your valuable feedback.Yours sincerely,Anca Marginean,Director of Operations

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing!!! And close to everything. The rooms are clean and the views are excellent!!!
Stayed 2 nights in Jan 2024
Response from Director of Operations on Jan 24, 2024
Dear Francisco, Thank you for your fantastic review and for all the wonderful things that you had to say about the Residence Inn New York Manhattan/Central Park. We were pleased that our stellar location, elegantly appointed accommodations with excellent views, and the service delivered by our friendly associates far exceeded your expectations. It was a pleasure having you with us and we look forward to hosting you again in the near future.Yours sincerely, Anca Marginean Director of Operations

10/10 Excellent

DAVID, QUEENS

Stayed 2 nights in Jan 2024
Response from Director of Operations on Jan 24, 2024
Dear David, It brings us great joy to receive such positive feedback. We are delighted to learn that we surpassed your expectations during your stay at Residence Inn New York Manhattan/Central Park. Thank you for being our guest, and we hope you will choose us every time your travels bring you to New York!Yours sincerely, Anca Marginean Director of Operations

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities
This was the perfect location for our weekend getaway. It was close to all the action and had many great dining options. Super close to Time square and Central Park. The room was also perfect. Fantastic view on the 48th floor. The hot breakfast was included which is rare and very appreciated. Would stay here again.
Stayed 3 nights in Jan 2024
Response from Director of Operations on Jan 14, 2024
Dear Claude, Thank you for choosing Residence Inn New York Manhattan/Central Park and sharing your feedback. We are delighted to hear that you enjoyed our convenient location, well-maintained accommodations, and delectable cuisine. However, we regret not meeting all of your expectations. We appreciate your understanding and look forward to welcoming you back in the future.Yours sincerely,Anca MargineanDirector of Operations

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My bride of 38 years and I traveled back to NYC from Cincinnati for a fun weekend. Hotel was clean, staff friendly, breakfast very good. Hotel location near Broadway was great for us. Equipment in gym could use some repair.
Stayed 2 nights in Jan 2024
Response from Director of Operations on Jan 10, 2024
Dear Walter, Thank you for the review of Residence Inn New York Manhattan/Central Park. We are thrilled you and your wife enjoyed our convenient location and the courteous service provided by our associates. We also appreciate you mentioning our spotless accommodations and delicious breakfast. We have taken note of your comments regarding our fitness center and will make sure this is appropriately addressed. We hope to have the opportunity to welcome you back for a future stay.Yours sincerely,Anca MargineanDirector of Operations

10/10 Excellent

Maria, Queens Village

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view from the 65th floor! Extra special birthday experience!
Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 9, 2024
Dear Maria, Thank you for choosing to celebrate your special occasion with us. We are happy to read how much you enjoyed your stay with us at the Residence Inn New York Manhattan/Central Park and that you loved the fantastic views. As the tallest hotel in New York City, our suites have breathtaking views over Times Square, Central Park, and the Hudson River. We are thrilled that we provided you with a most memorable stay. We look forward to you coming back soon for another visit.Yours sincerely,Anca MargineanDirector of Operations

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
Not very clean
Second time stayed at this hotel. Bedsheets, pillow and quilt seem dirty, felt itchy, furniture old and floor carpet dirty. Breakfast area always crowded and hard to get to dine in and then restuarant closed for breakfast. Hope they will upgrade or do something.
Stayed 4 nights in Dec 2023
Response from Director of Operations on Jan 10, 2024
Dear Guest, Thank you for choosing Residence Inn New York Manhattan/Central Park once again and for your kind rating. We genuinely apologize for the issues you encountered with your room. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We are also sorry for any frustration you faced during our breakfast, which can get busy during peak times. Although we try to maintain a comfortable atmosphere, we are disappointed if we were unable to do so on your visit. We hope to have another chance to show you our commitment to exceptional hospitality.Yours sincerely,Anca MargineanDirector of Operations

10/10 Excellent

Lyra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Director of Operations on Jan 9, 2024
Dear Lyra, Thank you for choosing to stay with us at Residence Inn New York Manhattan/Central Park. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Yours sincerely,Anca MargineanDirector of Operations

10/10 Excellent

Lyra Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Director of Operations on Jan 9, 2024
Dear Ms. Marie, We are thrilled you had an excellent stay at Residence Inn New York Manhattan/Central Park, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Yours sincerely,Anca MargineanDirector of Operations

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within walking distance to most places. Breakfast was good with lots of options.
Stayed 6 nights in Dec 2023
Response from Director of Operations on Jan 9, 2024
Dear Nicole, Thank you for your recent stay at Residence Inn New York Manhattan/Central Park and for posting a great review of our hotel. It is a pleasure to know we exceeded all of your expectations with our delicious breakfast options and convenient location. We enjoyed having you as our guest, and we look forward to seeing you again on your next visit to New York City. Yours sincerely,Anca MargineanDirector of Operations

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Director of Operations on Jan 9, 2024
Dear Amanda, Thank you for the wonderful rating for Residence Inn New York Manhattan/Central Park. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Yours sincerely,Anca MargineanDirector of Operations

10/10 Excellent

Pamela

Traveled with family
Liked: Amenities
Stayed 3 nights in Dec 2023
Response from Director of Operations on Dec 30, 2023
Dear Pamela, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn New York Manhattan/Central Park, and we look forward to welcoming you back soon. Yours sincerely, Anca Marginean Director of Operations

10/10 Excellent

P.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice for hotel
Excellent location, small kitchenette comfortable be, quiet
Stayed 5 nights in Dec 2023
Response from Director of Operations on Dec 28, 2023
Dear Guest, Thank you for writing the review about your stay at the Residence Inn New York Manhattan/Central Park. It is always a joy to hear our guests mention that our hotel is a convenient place to stay and that you could take advantage of our kitchens. We hope that when you revisit New York, you will think of us. Happy Holidays and Happy New Year!Yours sincerely,Anca MargineanDirector of Operations

10/10 Excellent

Darin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Director of Operations on Dec 27, 2023
Dear Darin, Thank you for your outstanding rating. We are glad we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience and look forward to many more visits to Residence Inn New York Manhattan/Central Park. Yours sincerely, Anca Marginean Director of Operations

10/10 Excellent

Shilpan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, 5min walking distance to Times Square! Very clean, modern and the breakfast is great.
Stayed 4 nights in Dec 2023
Response from Director of Operations on Dec 28, 2023
Dear Shilpan, Thank you for choosing our hotel and for sharing your review. We appreciate your comments about our convenient location and delicious breakfast. It was a pleasure hosting your visit to NYC, and we would love to accommodate you again here at the Residence Inn New York Manhattan/Central Park in the future. Happy Holidays and Happy New Year!Yours sincerely,Anca MargineanDirector of Operations

10/10 Excellent

Gina, Newton

Stayed 2 nights in Dec 2023
Response from Director of Operations on Jan 10, 2024
Dear Gina, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Residence Inn New York Manhattan/Central Park; we hope to see you again soon. Yours sincerely,Anca MargineanDirector of Operations

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location just between Central Park and Times Square. One of the best breakfast included, many options and the area very large and comfortable. The only thing is a bottle of water in the room would be appreciated and extra toilet paper because they left one with very little and we were three people and no extra toilet paper for us to change. Besides that, very clean ,very amicable staff, lovely view from the 46th floor and perfect spot in Manhattan
Stayed 3 nights in Dec 2023
Response from Director of Operations on Dec 20, 2023
Dear Jessica, Thank you for writing such an excellent review about your stay at the Residence Inn New York Manhattan/Central Park. It is always a joy to hear our guests mention about our warm hospitality and that our hotel is a convenient place to stay and explore New York City. We are pleased that you found it easy to get to many of the famous attractions within walking distance, such as Times Square, Central Park, Rockefeller Center, and Columbus Circle. Being close to the subway is another added advantage! Your valuable suggestions regarding some aspects of your room have been noted and we will share them appropriately. We hope that when you revisit New York, you will think of us. Thank you once again!Yours sincerely,Anca MargineanDirector of Operations

10/10 Excellent

Kermen

Stayed 4 nights in Dec 2023
Response from Director of Operations on Dec 21, 2023
Dear Kermen, Thank you for rating your stay at Residence Inn New York Manhattan/Central Park. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Yours sincerely, Anca Marginean Director of Operations

10/10 Excellent

Dave Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Director of Operations on Dec 19, 2023
Dear M. Nigel,We are thrilled you had an excellent stay at Residence Inn New York Manhattan/Central Park, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Yours sincerely,Anca MargineanDirector of Operations

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location within walking distance of many attractions. Clean and efficient. We had a great 3 night stay.
Stayed 3 nights in Dec 2023
Response from Director of Operations on Dec 12, 2023
Dear Guest, It is nice to read your stay with us was enjoyable on every front. We are glad you had a great time with us and that our location worked well for you. Thank you for your remarks, and all of us at Residence Inn New York Manhattan/Central Park look forward to having you revisit us soon. Yours sincerely, Anca Marginean Director of Operations

8/10 Good

Julie

Stayed 2 nights in Dec 2023
Response from Director of Operations on Dec 30, 2023
Dear Julie, We are pleased your stay was enjoyable and want to thank you for your nice rating. All of us at Residence Inn New York Manhattan/Central Park look forward to your next visit. Yours sincerely, Anca Marginean Director of Operations

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the price of NYC hotels can be quite a shock, I was extremely pleased with this property. The room was beautifully decorated, the bed was comfy, the bathroom was clean, the shower had enough water pressure, and the room was designed with well-integrated storage. The room had a great view of the city and it was a nice oasis in a busy city. The staff were all welcoming and friendly. Victor really stood out as an exemplary team member, expressing concern for my comfort and satisfaction repeatedly. The hotel made my mini-vacation an extremely enjoyable one.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Debbie, Thank you for your recent stay at the Residence Inn New York Manhattan/Central Park and your kind review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Victor. We also appreciate you mentioning our excellent rooms and amazing views. Thank you again, and we hope to have the opportunity to welcome you back very soon.Yours sincerely,Charles WeedGeneral Manager

10/10 Excellent

cody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very welcome as soon as you walk in the door anything you need the staff is more than happy to help you the room was very clean with a great view all around loved staying here
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Cody, Thank you for your recent stay at Residence Inn New York Manhattan/Central Park and for posting a review of our hotel and associates. It is a pleasure to know we exceeded your expectations and that you loved our comfortable accommodations and beautiful views. We enjoyed having you as our guest and look forward to seeing you again on your next visit to New York City. Yours sincerely, Charles Weed General Manager

10/10 Excellent

Christopher, North Canton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was given a studio on the 55th floor, which has amazing views of the city. Was extremely quiet. Outstanding front desk clerks. Concierge was helpful.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Christopher, Thank you for selecting Residence Inn New York Manhattan/Central Park. We are delighted to read how much you loved our thoughtful hospitality and the breathtaking views from your room. It was a pleasure serving you, and we look forward to your return visit. Yours sincerely,Charles WeedGeneral Manager

6/10 Okay

Michelle

Liked: Staff & service
Wonky use of space
Well, the bed pillows have body odor and need to be replaced. There was no clothing storage available except for a very narrow hanging closet. However, there is a kitchen area with pots and pans in the cupboard with no stove to cook on. Could that space have been better planned to provide additional clothing storage space? Glad we were only staying for 1 night. The included breakfast was better than expected. The room was a complete disappointment.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 26, 2023
Dear Michelle, Thank you for taking the time to evaluate our hotel. While we are happy to know you liked our breakfast offerings, we deeply regret the inconvenience caused by the lack of clothing storage and the presence of kitchen amenities without a stove. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. We hope you will stay with us another time so we can provide you with a much more satisfying experience.Yours sincerely,Charles WeedGeneral Manager

8/10 Good

Arthur, Newark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is wonderful. The staff is very good and the room view was great. I was on the 58 floor and I would recommend this location.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 23, 2023
Dear Arthur, Thank you for the five-star review of Residence Inn New York Manhattan/Central Park. We are thrilled that we could exceed your expectations. Conveniently located, it is our pleasure to offer comfortable accommodations with fantastic views and thoughtful hospitality at an excellent price. We are grateful for your recommendation, and we look forward to having the opportunity to welcome you back for a future stay.Yours sincerely,Charles WeedGeneral Manager

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 28, 2023
Dear Guest,Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Yours sincerely,Charles WeedGeneral Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a city stay with easy access to transportation options including access to JFK Airport. Comfortable room with a panoramic city view and a breakfast buffet in the morning. I would stay here again if in NY.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 27, 2023
Dear Andrew, Thank you for choosing Residence Inn New York Manhattan/Central Park. We are glad you found it easy to get to many famous attractions within walking distance, such as Times Square, Central Park, Rockefeller Center, and Columbus Circle. We are also happy you loved our comfortable accommodations, amazing views, and delicious breakfast offerings. It was a pleasure welcoming you, and we look forward to having you revisit us soon. Yours sincerely, Charles Weed General Manager

10/10 Excellent

Evangelina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in central part of Manhattan with easy access to Hop On Hop Off buses, shows, Time Square and Fifth Avenue. Lots of breakfast options with plenty of seating. Also, enough elevators that you don’t need to wait long to get where you’re going. Rooms are very small and we did have problems with the shower door, which did not close. All in all, I enjoyed my stay and would definitely stay at this hotel again.
Stayed 7 nights in Oct 2023
Response from General Manager on Oct 27, 2023
Dear Evangelina, Thank you for making Residence Inn New York Manhattan/Central Park a part of your travel plans. We are pleased you enjoyed our fantastic location and that you were able to start your day off right with our breakfast offerings. That said, we regret not meeting some of your expectations. We value all your remarks and look forward to being your first choice every time you are in the area. Yours sincerely, Charles Weed General Manager

10/10 Excellent

HO IN CALEB

Stayed 5 nights in Oct 2023
Response from General Manager on Oct 24, 2023
Dear Guest, We are thrilled you had an excellent stay at Residence Inn New York Manhattan/Central Park, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Yours sincerely,Charles WeedGeneral Manager

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room and views
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 23, 2023
Dear Joy, Thank you for choosing Residence Inn New York Manhattan/Central Park and sharing your experience. We are glad you liked our comfortable accommodations and enjoyed the amazing views. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Yours sincerely,Charles WeedGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View from room.
Stayed 7 nights in Oct 2023
Response from General Manager on Oct 22, 2023
Dear Michael,On behalf of our team at Residence Inn New York Manhattan/Central Park, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Central Park.Yours sincerely,Charles WeedGeneral Manager

8/10 Good

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for all the main attractions. Amazing staff and service. Unfortunately our shower door was not closing fully causing small flooding in the bathroom. Breakfast options were wide but not always tasty.
Stayed 7 nights in Oct 2023
Response from General Manager on Oct 22, 2023
Dear Anna,We truly appreciate you taking the time to share your feedback with us. It brings us immense joy to hear that you enjoyed our location, service, and breakfast options. We apologize for the inconvenience caused by the issue with the bathroom door and assure you that we will take appropriate measures to ensure it doesn't happen again. We hope that you feel comfortable enough to consider our establishment your home away from home and we cannot wait to welcome you back.Yours sincerely,Charles WeedGeneral Manager