Room, 2 Double Beds, City View (Social) | View from room

Reviews of M Social Hotel Times Square New York

4 out of 5
M Social Hotel Times Square New York
226 W 52nd St, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2641 out of 4235 reviews" "
Rating 8 - Good. 1047 out of 4235 reviews" "
Rating 6 - Okay. 297 out of 4235 reviews" "
Rating 4 - Poor. 149 out of 4235 reviews" "
Rating 2 - Terrible. 101 out of 4235 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Camille

Traveled with family
Liked: Cleanliness, staff & service, amenities
Elevator from street to lobby had line ups a lot of time
Stayed 4 nights in Mar 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Mohamed, San Diego

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location particularly if you plan on seeing some Broadway shows
Stayed 6 nights in May 2024
Response from Customer Service on May 24, 2024
Mohamed, thank you for sharing your positive feedback! M Social Hotel Times Square New York is indeed perfectly situated for Broadway enthusiasts. We're thrilled to hear you enjoyed your stay and the convenient location. We're looking forward to welcoming you back for another memorable experience.

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect weekend!
Stayed 3 nights in Mar 2024
Response from Customer Service on May 23, 2024
David, the team at M Social Hotel Times Square New York is thrilled to know you had a perfect weekend! We're looking forward to welcoming you back.

6/10 Okay

alexei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For $500 per night I expected larger , better equips and more convenient room $34 breakfast buffet has small choice of healthy food
Stayed 4 nights in May 2024
Response from Customer Service on May 22, 2024
Alexei, thank you for sharing your thoughts. We understand that you expected more spacious and well-equipped accommodations. Your feedback on the breakfast options is noted, and suggestions like yours help us improve. Safe travels!

10/10 Excellent

Mollie Renee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating. The view is amazing. Would stay there again.
Stayed 3 nights in May 2024
Response from Customer Service on May 21, 2024
Mollie, thank you for your kind words! The team at M Social Hotel Times Square New York is thrilled to hear you enjoyed the friendly and accommodating service as well as the amazing view. We would be delighted to welcome you back for another stay!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant and courteous. Service was excellent.
Stayed 4 nights in May 2024
Response from Customer Service on May 20, 2024
John, thank you for your wonderful feedback. Our team at M Social Hotel Times Square New York is thrilled to hear you found the service excellent. We hope to welcome you back for another great stay!

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time visiting NYC. We didn't really know where to begin, when it came to hotels. We decided to try for a place near Times Square. When we found this hotel online, we were immediately drawn to the modern, clean design. It's sometimes difficult to just book a place, without seeing it in person, and we have had bad experiences in the past, so my expectations were somewhat low, mostly to prepare myself in the event of disappointment. My husband dropped me off at the door, so I could begin check-in, while he parked. I was greeted by a kind, friendly woman at the check-in desk, who went over all the lovely amenities and benefits of our stay. Our view, while not a direct view of Times Square, was wonderful. Our room was clean and comfortable. The lobby/lounge/bar area was so much fun! I love that we were able to easily walk Times Square and Rockefellar, as well as our Broadway show! I would absolutely stay here again. Highly recommended!
Stayed 2 nights in May 2024
Response from Customer Service on May 15, 2024
Kelly, it's wonderful to hear that M Social Hotel Times Square New York exceeded your expectations during your first trip to NYC. We're thrilled that you appreciated our modern aesthetic, comfort, and our convenient location near Times Square and Rockefeller center. Above all, we're delighted that our warm and helpful team members contributed to a pleasant check-in experience. We sincerely appreciate your high recommendation and look forward to your return visit.

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, amenities
Great property.
Stayed 3 nights in May 2024
Response from Customer Service on May 14, 2024
Rebecca, it's wonderful to hear that you enjoyed your stay at M Social Hotel Times Square New York. We strive to provide a top-notch experience for all our guests, and it seems we succeeded in your case. We appreciate your kind words and hope to welcome you back soon.

10/10 Excellent

George

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 4 nights in May 2024
Response from Customer Service on May 13, 2024
George, it's perfect to hear that you appreciated the prime positioning of M Social Hotel Times Square New York. We sincerely hope you maximized your stay in this lively part of the city. Thank you for making us a part of your travel story.

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here! The location was just perfect. Super close to time square and the subways we needed to take. The car was able to pull up easily for pick up and drop off which was incredible. Loved that you could walk from the hotel to time square but you weren’t in the middle of the commotion. The room felt big and had a lot of storage options. The bathroom and especially showers weren’t my favourite and the lighting could use some work for makeup but honestly all small complaints. I will definitely book again on my next trip. The rooftop bar was the perfect way to end the night.
Stayed 6 nights in May 2024
Response from Customer Service on May 13, 2024
Brittany, we're thrilled to hear that you found your stay at M Social Hotel Times Square New York enjoyable. We're delighted that our prime location, convenient access, and spacious rooms checked the right boxes for you. We appreciate your constructive feedback regarding the bathroom facilities and lighting, as we always strive to enhance our guest experiences. We're eagerly looking forward to hosting you again on your next trip and providing you with another enjoyable session on our rooftop bar.

10/10 Excellent

Mark

Traveled with group
Liked: Amenities
Located near the shows we were seeing. Very helpful staff.
Stayed 4 nights in May 2024
Response from Customer Service on May 12, 2024
Mark, it's delightful to hear that the location of M Social Hotel Times Square New York suited your theater trip perfectly. It's also wonderful to know our team members were able to assist you effectively during your stay. Thank you for sharing this positive feedback. We can't wait to welcome you again on your next visit to New York.

4/10 Poor

Joshua

Disliked: Staff & service
Stayed 4 nights in May 2024
Response from Customer Service on May 20, 2024
Joshua,Thank you for taking the time to leave a rating. We're sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we are continually working to improve. Please reach out directly if you would like to share more details about your stay.

2/10 Terrible

Mila

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto pequeno, banheiro também. Hotel sem manutenção. Fila nos elevadores. Localização boa.
Stayed 4 nights in Apr 2024
Response from Customer Service on May 6, 2024
Mila, lamentamos saber de sua recente estadia conosco. Em relação às suas preocupações sobre o tamanho das instalações, oferecemos uma variedade de quartos e suítes para atender às necessidades e preferências dos nossos hóspedes. É uma pena ouvir sobre sua experiência com os elevadores. Compreendemos como os atrasos podem afetar a experiência e pretendemos fornecer serviços eficientes aos nossos hóspedes. Estamos felizes que você tenha apreciado nossa localização privilegiada. Agradecemos seu feedback e esperamos ter a oportunidade de melhorar sua percepção no futuro.

10/10 Excellent

Karrin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 5, 2024
Karrin, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at M Social Hotel Times Square New York!

10/10 Excellent

Rosa M

Stayed 3 nights in Jan 2024

10/10 Excellent

kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Customer Service on May 5, 2024
Kurt, it seems like you had a wonderful stay at M Social Hotel Times Square New York. We're genuinely thrilled to know this. Your satisfaction means a lot to us, and we can't wait to welcome you back on your next visit to New York. Safe travels!

10/10 Excellent

Corwin

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Customer Service on May 3, 2024
Corwin, it's great to know you had a five-star experience at M Social Hotel Times Square New York! We can't wait to welcome you back in the future for another exceptional stay. Safe travels!

10/10 Excellent

Jai, Warman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was accessible and clean. Housekeeping on our floor (Evangelia) was exceptional. Staff was excellent. A great property and we will be back next time we are in NYC!
Stayed 5 nights in Apr 2024
Response from Customer Service on May 2, 2024
Jai, it's delightful to hear you found M Social Hotel Times Square New York to be well-situated and immaculate. Your praise for Evangelia and the rest of our team members is genuinely welcomed. We eagerly anticipate your return on your next visit to NYC!

4/10 Poor

Alastair

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
M Social doesn’t quite deliver as it could. The concept is good; a large open plan lounge, bar, restaurant with terrace overlooking Times Square but it’s not big enough. Long waits at the bar for service and limited seating. On Saturday evening having returned to the hotel at 11pm after 30 mins waiting to order a drink we just gave up and went to bed! The restaurant menu needs to move into the 21st Century - not one vegan option and vegetarian options only by chance rather than by design. Long lines for the elevators at busy times made even more frustrating during our stay by one of the two street to lobby elevators being out of service for much of our weekend. This resulted in long lines just to get into the hotel at all times of day and night. Finally even for New York the small lobby shop is crazily expensive, there’s a convenience store around the corner which is half the price and has twice the range.
Stayed 3 nights in Apr 2024
Response from Customer Service on May 1, 2024
Alastair, thank you for sharing your experience. We regret that certain aspects did not meet your expectations. Our goal is to create an enjoyable environment with convenient amenities, and it's disheartening to know we fell short. We take note of your comments regarding the extended waiting times and the suggestions for our menu evolution. The convenience and satisfaction of our guests are our priority, and your feedback is beneficial in helping us improve. We strive to ensure a more comfortable and delightful stay for you in the future. Thank you once again for your valuable insights.

6/10 Okay

Leah

Traveled with family
Liked: Staff & service, amenities
Everything was very nice, except that our room was really cold all the time. We left the heating on, but the room never really warmed up at all. It remained cold.
Stayed 4 nights in Mar 2024
Response from Customer Service on May 1, 2024
Leah, thank you for sharing your feedback. We're glad you appreciated most aspects of your stay. We regret, however, that you encountered issues with maintaining a comfortable room temperature. It's crucial for us to provide a cozy environment, so we apologize for your experience. Rest assured, we are dedicated to consistently improving guest comfort and will put extra focus on temperature control. We hope for another opportunity to exceed your expectations in the future.

4/10 Poor

Andrew

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Check in a mess. Nobody directing us in how to find our way to registration. 15 minute wait fr elevator to find lobby. Surprise fee added to bill, even after those practices were outlawed.
Stayed 1 night in Apr 2024
Response from Customer Service on May 1, 2024
We are terribly sorry to hear about the poor arrival experience with the elevator wait time being slow. We would love to speak with you directly about this matter to rectify this situation as well as learn more about the surprise fee that you are referring to. Please reach out to us directly so we can converse with you directly. We look forward to speaking with you and hope you have a great day!

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Thank you for the 5 out of 5 rating, Mary!We're thrilled to see how much you enjoyed staying at M Social Hotel Times Square New York. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Andrea

Stayed 4 nights in Apr 2024
Response from Customer Service on May 18, 2024
Thanks, Andrea! It's outstanding your time at M Social Hotel Times Square New York was fantastic. We can't wait until your next visit!

10/10 Excellent

Susan B.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hotel accommodations and staff. Could not have asked for a more perfect stay.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 28, 2024
Susan, it's delightful to hear you found your stay at M Social Hotel Times Square New York to be perfect. Your kind words about our accommodations and team members are greatly appreciated. We're thrilled we could exceed your expectations and we look forward to hosting you again!

8/10 Good

adrianny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Thank you for the great rating, Adrianny!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at M Social Hotel Times Square New York. We'd like to share an even better experience with you soon.

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Thank you for sharing, Justine!At M Social Hotel Times Square New York, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Stuart, Wilmington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is perfect for walking to any Broadway show which is what we came to NY for. The hotel is modern, clean, has great staff, great outdoor bar and patio area. The rooms are attractive, comfortable and have everything you need. We had a view of Time Square. This hotel is convenient for walking to hundreds of restaurants and NY City landmarks. We will definitely stay here again when we come to NY.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 26, 2024
Stuart, your feedback is indeed encouraging. Appreciating M Social Hotel Times Square New York’s excellent location and convivial outdoor bar and patio sounds like you had a memorable experience. We are thrilled to know you found the rooms appealing and convenient, with plenty to offer in terms of comfort and needs. The view of Times Square comment simply adds to our delight! Knowing our location made your access to restaurants and landmarks easy is the icing on the cake. We eagerly anticipate your return on your next New York visit.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Not 1 complaint
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 25, 2024
Marilyn, it's wonderful to hear you enjoyed your stay at M Social Hotel Times Square New York and that there was not a single inconvenience during your visit. We greatly appreciate your positive feedback and hope to see you again soon.

8/10 Good

Maxi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 26, 2024
Maxi, thank you for rating your stay at M Social Hotel Times Square New York. It's such a delight to see that your visit was memorable. We look forward to welcoming you back in the future for an even better experience.

10/10 Excellent

Nestor

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M Social location is right in the middle of all the action, well located, perfect patios and terraza. Rooms are very modern and comfortable. Great views, great ambience, great staff. Close to the train stations.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 25, 2024
Nestor, your positive feedback really brightens our day! We're thrilled to hear you enjoyed the contemporary comfort of the M Social Hotel Times Square New York, our prime location, perfect patio and terrace, along with the splendid views. It's great that you found our team members helpful and our proximity to the train stations convenient. Thanks for sharing your experience, we excitedly anticipate your next visit!

8/10 Good

Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Location
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Angel, thank you for highlighting our prime location at the M Social Hotel Times Square New York. We're glad you found it beneficial for your visit, and we look forward to welcoming you back soon.

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Alana, thank you! We're thrilled to know you enjoyed your stay at M Social Hotel Times Square New York. It's wonderful guests like you that make our commitment to providing the best service worthwhile. We're looking forward to welcoming you back on your next visit to New York City.

10/10 Excellent

Haley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, clean and reasonable price.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 21, 2024
Haley, your high regard for the M Social Hotel Times Square New York certainly makes us smile. We're thrilled to know our prime location, cleanliness, and fair rates lived up to your expectations. We can't wait to welcome you back in the future!

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roof top deck was amazing.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 21, 2024
Lisa, we're so happy you loved the breathtaking rooftop deck at the M Social Hotel Times Square New York. We hope to see you again soon for more unforgettable New York City views.

10/10 Excellent

Brooke

Stayed 2 nights in Apr 2024
Response from Customer Service on May 10, 2024
Brooke, it's truly heartening to know you had a wonderful stay with us at M Social Hotel Times Square New York. We're thrilled that we were able to meet your expectations and we're looking forward to having the chance to serve you again in the near future.

6/10 Okay

Harpal

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Arrived from CA on Saturday morning texted to hotel if we could possibly check in early. We got no response back from the hotel, even though they initiated the original text. Got to the hotel, we were told if we paid extra we could check in early. New shift started and we were able to check in close to an hour earlier. The manager sent us complimentary wine, water, fruit & macaroons, which won my heart over. Then I notice its reallt hot one night & turn the AC, all night its humming but no difference. We went about our day as we had a full day planned. We got in and noticed that the room was it was muggy. Called the front desk & while waiting opened the 2 wondows which only open 2 in each. A guy came in and said room isnt cooling because of the windows being open not sure how that works as it was cooler out. We told him we literally just opened the windows, he said to close the windows and run the AC. We did exactly that, we left the AC on while we went out. Came back and our room was muggy a.d upto 80 now. We called again this time we were told an "engineer" was being sent he looked at the unit and advised we open the windows because the AC is out and they hope the issue will be corrected soon. I told this gentleman that I would like him to advise the manager I want a discount on my stay he said ok however I never heard back. Expect for these issues, this hotel is near time square, near delicious food.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 19, 2024
Harpal, thank you for taking the time to share your experiences. While it's evident the early check-in and culinary offerings were appreciated, it's unfortunate to learn about the communication and room temperature issues you faced. Communication is key in ensuring a comfortable stay and we're looking into improving our text message responsiveness. As for the air-conditioning issue, we genuinely apologize for the discomfort and assure you that our team is working proactively to prevent such occurrences in the future. Your feedback about seeking a discount has been noted and our management team would be glad to discuss this further. We're happy to hear that you enjoyed the convenience of our location and the local cuisine. Each experience shared helps us become better and we hope for another opportunity to provide a smoother stay.

10/10 Excellent

Melissa, Davenport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice and the rooftop loung was the main reason i booked. I loved the views of Manhattan. I wish i would have booked directly with the hotel as i did have some issues with Expedia and was ready to cancel my reservation.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Melissa, it's delightful to hear you enjoyed the M Social Hotel Times Square New York, especially our rooftop lounge and its stunning views of Manhattan. We appreciate your kind words about our property. In regards to your booking experience, moving forward, we certainly encourage direct reservations for the most satisfying service. We hope to have the pleasure of your company again soon.

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Bianca, we're thrilled to hear that you enjoyed your stay at M Social Hotel Times Square New York. It's wonderful to know you loved your experience. Thank you for sharing, and we hope to see you again soon!

10/10 Excellent

Cheuk Ho Marcus Maconi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the location of this hotel. The staff members were very nice when I was staying there!
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Cheuk, we're delighted you enjoyed your stay at the M Social Hotel Times Square New York. It's wonderful our location worked well for you and that our team members made a positive impression. We hope to have the pleasure to host you again soon!

6/10 Okay

Gwenola

Traveled with family
Old and pricey for the state of the hotel
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
We appreciate you leaving your feedback with us, Gwenola.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

6/10 Okay

Antoinette

Traveled with family
The hotel is central to everything so that was nice. Room was kinda dirty, beds were horrible and the hotel has alot of foot traffic and only two elevators so that inconvenient
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Antoinette, it's good to hear that you found our location convenient, being close to numerous attractions. Please accept our apologies for any concerns you had about cleanliness and the comfort of your sleep. A clean and comfortable experience is essential and we regret if it fell short on this occasion. Additionally, we understand how valuable your time is and we're sorry for any delays with our lifts. We assure you that we have taken note and we strive to improve these aspects for all our guests. Thank you for staying with us and sharing your feedback.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Victoria, we're delighted you had a wonderful experience at M Social Hotel Times Square New York! Your kind praises mean everything to us. We can't wait to welcome you back in the near future.

6/10 Okay

Rebecca

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Lobby & bar were great, the games kept us entertained for a few hours. Location is really good with plenty of choice for places to eat. The room was a bit ‘tired’ & a bit dusty
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Rebecca, it's wonderful to hear that our lobby and bar provided great entertainment during your stay and that you appreciated our convenient location. We're sorry if certain areas of your room seemed to lack its usual freshness. Your feedback is vital as it allows us to focus on areas of improvement. Thanks again for choosing us during your visit to New York.

8/10 Good

Julie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were small but great location! Kids loved the game area.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Julie, it's wonderful to hear that your children had a great time in the game area at M Social Hotel Times Square New York. We appreciate your feedback about the bed size, and it's fantastic that you found our location to be favorable. Come back soon for more fun and excitement in the heart of New York City!

2/10 Terrible

Jose

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Need to be careful if you have an emergency and need to leave before the day you booked, the hotel keep all your money, they didn't reimbursed the days tou didn't use, like any hotel does, you pay what you use....
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Jose, it's regrettable that you faced unexpected circumstances during your stay leading to an early departure. Ideally, all guests are made aware of our booking policies when they reserve a room. These measures intend to secure the guest's accommodation and to ensure operational efficiency within the hotel environment. We are sorry for any inconvenience this may have caused and appreciate your understanding. In the future, please feel free to discuss any concerns directly with our team members so they can help accommodate your needs to the best of their abilities.

8/10 Good

Jeanne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, amazing city and Hudson River view from our room, fun lobby with games, cool design, and great Times Square view from the rooftop terrace. Not the greatest customer service from a couple front desk staff members we encountered, particularly one person who called to scold me for a misunderstanding that THEY had when communicating with my father. Did not appreciate that at all. Other than that it was a pleasant stay.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 11, 2024
Jeanne, it's fantastic to hear you enjoyed your stay at M Social Hotel Times Square New York, particularly appreciating our prime location, captivating views, and fun atmosphere. We're sorry for the misunderstanding with one of the colleagues at our front desk. We value your feedback and will use it for improvement. We're glad that, overall, you had a pleasant experience, and we hope we will have another chance to show you the exceptional customer service we strive for.

8/10 Good

Betsy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MSocial is a very nice place and very comfortable. Staff goes out of their way to please. Great location! Room was very dusty besides the safe and refrigerator. Not sure it had ever been cleaned there. Sheets were very nice and clean, however looking under the sheet, tjere was what appeared to be old blood. May have been washed but unsure. The cover around the bottom of the bed appeared dirty as well. Other than that the cleaning crew did a good job. I would stay again!
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Betsy, we appreciate your feedback and we're glad to hear that you found M Social Hotel Times Square New York comfortable and its location to your liking. It's heartening to know that our team members do all they can to satisfy our guests. Regarding your remarks about certain areas of cleanliness in your room, we assure you that providing a clean and comfortable space for our guests is our top priority, and we're addressing your concerns with our team. Your willingness to stay with us again is appreciated and we look forward to that opportunity to serve you better.

10/10 Excellent

eddie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Eddie, it's wonderful to hear how you appreciated the convenient location of M Social Hotel Times Square New York. We trust it made exploring the city easier. We hope to welcome you back for another exceptional visit in the future.

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Was an excellent stay, looking forward to staying again.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Miriam, it's wonderful to hear that you thoroughly enjoyed your visit at M Social Hotel Times Square New York. Your kind feedback reflects what we strive for and we're delighted to read you're considering staying with us again. The team eagerly awaits your return.