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Reviews of Hilton New York Times Square

4 out of 5
Hilton New York Times Square
234 West 42Nd Street, New York, NY

Reviews

8.2

Very Good

Rating 10 - Excellent. 691 out of 1325 reviews" "
Rating 8 - Good. 298 out of 1325 reviews" "
Rating 6 - Okay. 154 out of 1325 reviews" "
Rating 4 - Poor. 91 out of 1325 reviews" "
Rating 2 - Terrible. 91 out of 1325 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Marilou

Traveled with family
Super rip off. We were given $35.00 comp , use or lose. Breakfast : $49.99/ person 7.50 gratuity 4.50 tax=$62.00-comp $35 = $27.00 for one person. COMP IS ONLY $35 per room. If you don’t want to have breakfast, you can use it for their Market . 3-4 items = $35.00 It took 4 attempts just to get coffee pods refill and yet nobody came. Staff seemed irritated while doing there job.
Stayed 5 nights in May 2024

6/10 Okay

Jerrald

Liked: Cleanliness
Disliked: Staff & service
Staff at the front desk are not friendly. Not customer focused at all. Rooms are fine. Construction created poor access to hotel. Location is great.
Stayed 2 nights in May 2024

8/10 Good

Abraham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neatness
Stayed 1 night in May 2024
Response from Customer Service on May 22, 2024
Abraham, thank you for your positive feedback about Hilton New York Times Square. Your kind words about the neatness of our property are appreciated. We're delighted you had a pleasant stay and hope to welcome you back soon!

6/10 Okay

monica

Liked: Property conditions & facilities
The views really great from the window but like times square you have to like actually walk to it
Stayed 3 nights in May 2024
Response from Customer Service on May 22, 2024
Monica, thank you for choosing our hotel for your stay. We're glad you enjoyed the impressive views from your room. We appreciate your feedback regarding the walk to Times Square and hope it didn't detract too much from your visit. Please let us know if there's anything else we can do for you in the future.

6/10 Okay

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Entrance we had to use was horrible and unsafe. Had only two elevators up to temp lobby level. Limited to no food service. property charges a $40 / day urban charge we had to spend daily but no restaurant or bar open. Had to use to buy junk at a cart near front desk. Hilton can do better. Room was ok except for bathroom ceiling was peeling off. Again Hilton should do better. Wish I was informed about all this when I reserved property but was not until I checked in.
Stayed 3 nights in May 2024
Response from Customer Service on May 21, 2024
Lawrence, thank you for your detailed feedback. We regret that the entrance and elevator situation, as well as the limited food service, did not meet your expectations. Your comments about the urban charge and conditions in the bathroom have been noted. We appreciate your input, which enables us to improve the experiences for our future guests.

6/10 Okay

Janelle

Stayed 1 night in May 2024
Response from Customer Service on May 21, 2024
Janelle, thank you for sharing your feedback. Your insights are valuable, and we hope to have the chance to provide you with an even better experience in the future. If there are specific aspects you'd like us to address, please let us know.

4/10 Poor

Shelley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby and restaurant are being remodeled. There’s nowhere to eat. It’s loud. Unfriendly staff.
Stayed 6 nights in May 2024
Response from Customer Service on May 19, 2024
Shelley, thank you for taking the time to share your experience. The situation with our ongoing renovations is temporary, and we appreciate your understanding during this period. We're sorry to hear that your interactions with our team members did not meet your expectations. Your feedback is valuable and will help us make improvements.

10/10 Excellent

Rasheen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay and will be back for sure.
Stayed 1 night in Jan 2024
Response from Customer Service on May 20, 2024
Rasheen,Thank you for your feedback! The Hilton New York Times Square is delighted you had an enjoyable stay. We're looking forward to welcoming you back soon.

10/10 Excellent

Charryse

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton Time Square gave everything I was looking for in a hotel in NYC. I plan on staying again once the renovations are completed.
Stayed 2 nights in May 2024
Response from Customer Service on May 17, 2024
Charryse, thank you for your excellent review. Hilton New York Times Square is delighted to have met your expectations. We're eagerly anticipating welcoming you back once our renovations are complete.

10/10 Excellent

MEREDITH, Lincolnville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great location for broadway shows.
Stayed 4 nights in Feb 2024
Response from Customer Service on May 17, 2024
Meredith, thank you for your positive feedback! The team at Hilton New York Times Square is delighted to hear that you enjoyed the room and found the location convenient for Broadway shows. We're looking forward to welcoming you back for another great stay.

8/10 Good

Raul

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Customer Service on May 14, 2024
Raul, it's wonderful to see your high rating for the Hilton New York Times Square! We're thrilled you had a good experience and we hope to have the opportunity to serve you again in the future.

6/10 Okay

Nicole, unity

Traveled with partner
Pot/weed smell everywhere. Room/bathroom cleanliness could be better, buttons didnt work in one elevator. Concierge service were friendly. No notice about the 42nd entrance being closed until we walked there and a note was on the door to say we had to go to 41st street.
Stayed 2 nights in May 2024
Response from Customer Service on May 13, 2024
Nicole, your feedback is appreciated and essential in our effort to continually refine our service. We're sorry to hear about the unpleasant scent you noted and the inconvenience you experienced with elevator access. Additionally, we apologise for any aspect of cleaning that did not meet your standard. We're glad to hear, however, that our colleagues from the concierge service were able to make a positive impression. In the future, we're committed to ensuring better communication about any changes that might affect our guests’ accessibility. We hope to welcome you back under improved circumstances.

10/10 Excellent

Bao chau

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in May 2024
Response from Customer Service on May 13, 2024
Bao, thank you for showing your satisfaction with your stay at Hilton New York Times Square. It's wonderful to see such a positive response. We hope for the opportunity to serve you again in the future.

2/10 Terrible

Natalie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The tub had backed up water, the curtains were torn, and the blanket on the bed had cigarette burns on them. When the front desk was informed, all they did was bring one new blanket. I expected better from not just a Hilton brand but also one in times square.
Stayed 2 nights in Jan 2024
Response from Customer Service on May 12, 2024
Natalie, we appreciate your feedback about your recent stay. We regret to hear about the issues you encountered with your room condition and the insufficient resolution from our team. Please be assured that high standards are integral to our brand, and your experience does not reflect the service we strive to offer. We'll be using your feedback to make improvements. We hope we'll have another chance to provide you with a superior stay in the future.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 7, 2024
Kelly, it's a delight to learn about your perfect rating for Hilton New York Times Square. It indicates you had a great stay, and our team at the hotel sincerely appreciates that. We're pleased to have provided a memorable experience worth a top-tier rating. We anticipate your next visit, eager to exceed your expectations once again.

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Customer Service on May 7, 2024
William, we are truly sorry to hear about your recent rating. We remain committed to improving the experiences of our guests and your feedback is essential in this process. We would greatly appreciate any specific comments you could share regarding your stay. Please feel free to get in touch directly, providing us with an opportunity to understand your concerns better. We hope to have the chance to redeem ourselves in your eyes during a future stay.

8/10 Good

Maria vreneli

Staff is alright but they won’t let you check in exactly 4pm . Room was ok but it’s dusty .
Stayed 1 night in Apr 2024
Response from Customer Service on May 4, 2024
Maria, we appreciate your comments about your recent stay at Hilton New York Times Square. Our team members strive to provide timely check-in experiences, and it's disappointing to hear about your wait time. Noted is your feedback regarding the room condition; maintaining a clean and comfortable environment is a top priority for us. We'll ensure that focus is placed on these aspects. We look forward to offering you a more seamless stay next time.

6/10 Okay

SIYUAN

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on May 5, 2024
We appreciate you taking the time to share your feedback, Siyuan.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

6/10 Okay

Dandan

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
This hotel is located in Time square, great location, in middle of everything. However the hotel is going through renovation, only one elevator is working. There restaurent is not partically working. The entry of the hotel is terrible, if you are not looking closely, you will pass it by.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Dandan, it's commendable that you recognized our prime location in the heart of the city. We appreciate the patience you exhibited during times of renovation as we continually seek to enhance our guest experience. It is regrettable to hear that you had difficulty locating the entrance and were inconvenienced by the limited availability of our elevator and restaurant facilities. Thank you for taking the time to share your feedback. It will be used as a reference in our continuous improvement efforts.

10/10 Excellent

Safiullah, HAMILTON

Traveled with partner
Liked: Cleanliness, amenities
I liked how it was in Times Square. I did not like how they were doing renovations. Elevator was down a couple days, which caused lineups and delay.
Stayed 7 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Safiullah, it's wonderful to know you appreciated the Hilton New York Times Square's prime location. We understand that the renovations could have impacted your stay, and it's a regretful situation when routine improvements result in inconvenience. We appreciate your patience with the elevator issue and hope to welcome you back soon, where you can benefit from these enhancements.

2/10 Terrible

Maulik

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel lobby and Common areas are under construction but that is not mentioned anywhere at the time of the booking. Front desk staff was ok but it was extremely busy and only 1 maybe 2 pop up counters were open. George at the time of the check in was helpful however another lady was rude and did not seem to care when I called because it was extremely loud with construction taking place at 5:30am. I’ll avoid this place moving forward. For $400 a night you can get much better hotel in this area.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 27, 2024
Maulik, we regret to hear about your less than satisfying experience and your disappointment with various aspects of your stay. We appreciate your positive comments about George; it's good to know that his service was helpful. Apologies for any inconvenience you may have experienced due to renovations and unexpected noise during your visit. To ensure a more enjoyable stay for all our guests, we address staffing and noise control as part of our continuous improvement process. We hope for the opportunity to give you a more enjoyable experience in the future.

8/10 Good

elise

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location is great , but they don’t offer parking. Some of the staffs are great but some no, breakfast didn’t have much options , I should add that hotel was under construction and we wait for elevator every single time.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 26, 2024
Elise, thank you for sharing your experience at Hilton New York Times Square. It's delightful to hear that you appreciated our prime location. We understand that the absence of on-site parking might be inconvenient for some guests, and we're working on improving the elevators' efficiency during our renovation period. We also hear your feedback about some of our team members and breakfast options. Your remarks will guide us while enhancing our services, and we hope to impress you on your next visit.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 26, 2024
Charles, it's wonderful to hear that your stay at the Hilton New York Times Square was thoroughly delightful. We're always pleased to offer our guests an exceptional experience. We hope to have the pleasure of welcoming you back on your future travels.

10/10 Excellent

Flavio, Lakeland

Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying here. Cool place to stay with great looking rooms.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 24, 2024
Flavio, it sparks joy to know you chose to stay again at Hilton New York Times Square and were pleased with our unique rooms. We're thrilled you found the hotel to be an engaging place for your stay and look forward to your next visit.

4/10 Poor

Ishtiak

Traveled with family and small children
Disliked: Property conditions & facilities
Sink were broken, and the door was very much broken and hard to close
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
Ishtiak, we're truly sorry to hear about the issues experienced with the bathroom facilities and the door. We'd like to assure you that our team members are dedicated to fixing such issues promptly for an improved guest experience. We hope for an opportunity to better serve you in the future.

10/10 Excellent

Martina

Traveled with family
Great location in time square. Easily accessible to grand central station and also very close to 42nd street subway stop. Hotel was very clean. Staff was friendly. Will stay here again.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Martina, we're delighted to hear your positive feedback about your stay at Hilton New York Times Square. It brings us joy to know that our prime location provided easy access to Grand Central Station and 42nd Street Subway Stop. We're equally thrilled to know you found our hotel immaculate, and our friendly team members made your stay enjoyable. We're already looking forward to your next visit.

10/10 Excellent

Zainab

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 19, 2024
Zainab, it's heartening to hear you had an amazing experience at Hilton New York Times Square. We appreciate your kind words and eagerly await your next visit.

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and spacious. Even though the hotel is under construction, the staff was very organized accommodating.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Sylvia, it's heartening to know you found the rooms at Hilton New York Times Square to be both neat and expansive. We're proud of our team members for maintaining their organization and guest-focused approach despite ongoing improvements. Your encouraging words fuel our dedication to providing an exceptional stay. Thank you!

8/10 Good

Lorena

Stayed 4 nights in Apr 2024
Response from Customer Service on May 7, 2024
Lorena, thanks for choosing the Hilton New York Times Square. It's heartening to know that your stay was enjoyable. We hope to have the pleasure of welcoming you back again soon for another great experience.

8/10 Good

Ewelina

Stayed 1 night in Apr 2024
Response from Customer Service on May 6, 2024
Thank you for this lovely rating, Ewelina!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hilton New York Times Square. We'd like to share an even better experience with you soon.

10/10 Excellent

Ivette

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Ivette, thank you for choosing the Hilton New York Times Square for your stay. It's wonderful to see your high rating for us and we hope your visit was filled with great moments. We eagerly look forward to welcoming you back in the future. Safe travels!

6/10 Okay

HASEEB

Stayed 3 nights in Apr 2024
Response from Customer Service on May 5, 2024
We appreciate you leaving your feedback with us, Haseeb.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 Good

paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will come back here when we go to New York
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Paul, it's heartening to hear your plans to return to Hilton New York Times Square on your future trips. We look forward to welcoming you back for another memorable stay.

10/10 Excellent

Heather, Jacksonville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location! Big rooms with Times Square view. I appreciate having the safe and fridge in the room. The housekeeping lady was very friendly and helpful. Thank you, I would recommend!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Heather, we're overjoyed to read about your enjoyable stay at the Hilton New York Times Square. Our team is delighted that our ideal location, spacious rooms, and in-room amenities added to your comfort. It's great to hear that you found our housekeeping team member amiable and cooperative. We're immensely grateful for your recommendation, and we look forward to welcoming you back for more memorable experiences.

2/10 Terrible

Ian

Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Ian, we're sorry to learn that your experience did not meet your expectations. If you would like to share more about your stay and any specific issues you faced, it’d be greatly appreciated. We are committed to making continuous improvements and your feedback is very valuable to us.

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Jason, we noticed you left a neutral rating on Expedia for your stay with us. We would greatly appreciate any further insights you could provide, as feedback is essential in our continuous efforts to enhance our guest experience. We hope to welcome you back and improve upon your last stay.

10/10 Excellent

Kherlen

Liked: Property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Thanks for the perfect rating, Kherlen!We're pleased to hear that you have fully enjoyed your stay at Hilton New York Times Square, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Daisy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet. Quick check in. Clean room overall.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Daisy, we're delighted to hear about your enjoyable stay at the Hilton New York Times Square. It's heartening to know that you appreciated our swift check-in process and the cleanliness of the rooms. We strive to ensure our guests have a tranquil and pleasant experience. Thanks for sharing your review. We eagerly await your next visit.

8/10 Good

Kendra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Kendra, it's heartening to hear that our team members at Hilton New York Times Square made a positive impression. We always aim to foster a welcoming environment. Thank you for your kind words.

10/10 Excellent

Patrice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious rooms for NYC. Close to food and shopping. Polite, responsive staff.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Patrice, it's wonderful to hear you enjoyed your stay at the Hilton New York Times Square. We're thrilled the size of our rooms pleased you and that our prime location offered easy access to dining and retail options. Your positive comments about our courteous and prompt team members are much appreciated. Thank you for your review and we look forward to accommodating you on your next visit to NYC.

2/10 Terrible

Jacob

Stayed 2 nights in Apr 2024
Response from Customer Service on May 1, 2024
We appreciate the feedback, Jacob.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

6/10 Okay

Donald, Tucker

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Average, if that.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Donald, it seems you had an unremarkable experience during your stay. We always strive to offer a more compelling and appealing visit for our guests. We appreciate your feedback and will pursue steps to improve future experiences.

4/10 Poor

Marlon

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Marlon, we noticed you gave us a lower score and are disheartened to see that. We prioritize our guest's experiences and would appreciate more insight on how we might have missed the mark during your stay. With your feedback, we can strive to ensure the fullest satisfaction for you and future guests.

4/10 Poor

Richard

Traveled with family
Disliked: Amenities
Too much noise, they working in construction inside the hotel
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Richard, we understand how important a peaceful environment is during a stay. We're sorry to hear about the disturbance from construction work. Though we cannot pause necessary maintenance, we strive to keep the noise at a minimum and aim to inform our guests ahead of time. We appreciate your patience and understanding in this matter. Please do not hesitate to contact us ahead of your next visit so we can ensure a tranquil stay for you.

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and courteous.
Stayed 5 nights in Feb 2024
Response from Customer Service on Apr 10, 2024
Shannon, it's wonderful to hear that you had a positive experience at Hilton New York Times Square. Our team members aim to provide courteous service to ensure guest satisfaction. We look forward to welcoming you back on your next visit to the city.

6/10 Okay

Steven

Traveled with partner
Disliked: Property conditions & facilities
The hotel is going through a major remodel that has no restaurant, limited grab and go food. No room service. Really disappointing that we weren’t notified before reservations. The pictures on Expedia were not accurate.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Steven, thank you for sharing your feedback. It seems the ongoing renovations and limited dining options have affected your stay, for which we sincerely apologize. While continuous improvements are aimed to enhance guest experience, we regret the insufficient communication regarding these temporary changes. Regarding the images displayed, we appreciate you noting this and it will be looked into to ensure accuracy is upheld. Thank you for your understanding and your valued input.

8/10 Good

Crystabella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance was too vague and there aren't many options to eat or drink when in the hotel, building elevator was in repair so it was a bit inconvenient. But the staff and the room were great.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Crystabella, it's wonderful to hear that you appreciated our team members and room quality at the Hilton New York Times Square. We acknowledge the uniqueness of our entrance and your feedback regarding the limited dining options. We also understand that our elevator updating process could have caused slight disruptions. Your experience gives us valuable insights as we continually work to enhance our guest experience. We look forward to welcoming you back in the future.

10/10 Excellent

Alexis, Tegucigalpa

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Alexis, it's wonderful to see your top marks for Hilton New York Times Square. We're thrilled that you enjoyed your experience with us and we're looking forward to making your next visit just as memorable. Thank you for choosing our hotel, we value your feedback.

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a prime location. It is reasonabley priced. This is the second time that i’ve booked this hotel. Very satisfied!
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Gloria, we're thrilled to hear that you chose to stay with us at Hilton New York Times Square for a second time and had a satisfying experience. It's wonderful to know that you appreciate our prime location and reasonable pricing. We appreciate your continued patronage and look forward to welcoming you back for yet another memorable stay.

2/10 Terrible

Kevin

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
We appreciate your feedback, Kevin.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.