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Reviews of 1 Hotel Central Park

5 out of 5
1 Hotel Central Park
1414 Avenue of the Americas, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 702 out of 1000 reviews" "
Rating 8 - Good. 177 out of 1000 reviews" "
Rating 6 - Okay. 61 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Donaldson

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, beautiful room and amenities , very clean and quiet. The staff was so friendly, courteous, and helpful. 10 out of 10 in all categories!
Stayed 1 night in Apr 2024
Response from paul aponte on May 1, 2024
Donaldson,Great review! Thank you for staying with us. We look forward to your next stay with us. Best,Paul AponteNight Manager

10/10 Excellent

Karen

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Cool hotel and awesomely different with the earthy feel to it. Restaurant was great and room service was good as well. Very friendly staff 👍
Stayed 1 night in Apr 2024
Response from paul aponte on May 1, 2024
Karen,Great review! Thank you for staying with us. We look forward to your next stay with us. Best,Paul AponteNight Manager

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice hotel.
Stayed 4 nights in Mar 2024
Response from paul aponte on May 1, 2024
Sherry,Great review! Thank you for staying with us. We look forward to your next stay with us. Best,Paul AponteNight Manager

10/10 Excellent

Fahed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It Was an amazing stay
Stayed 3 nights in Feb 2024
Response from paul aponte on Apr 26, 2024
Fahed,A pleasure to host you here at the 1. Thank you for the wonderful review. We look forward to your next stay with us.Best,Paul AponteNight Manager

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel!!!!
Stayed 2 nights in Apr 2024
Response from paul aponte on Apr 17, 2024
Freddy,Thank you for taking your valuable time to share your feedback from your recent stay with us. Also, thank you for the wonderful review! We look forward to your next stay with us!.Best,Paul AponteNight Manager

10/10 Excellent

Xiaoling

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, great staffs.
Stayed 4 nights in Mar 2024
Response from paul aponte on Apr 10, 2024
Xiaoling,Wonderful to have hosted you. Thank you of for the amazing review. We look forward to your next stay with us.Best,Paul AponteNight Manager

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Michael on Apr 8, 2024
Hi Brendan,Thank you for staying with us. We are so happy to hear you enjoyed your stay with us. We look forward to welcoming you back home.

6/10 Okay

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very surprised and disappointed to be charged a $50 per night amenity fee. Ridiculous and abusive.
Stayed 1 night in Apr 2024
Response from Michael on Apr 8, 2024
Hi Andrea,We apologize our amenity fee was not more clear upon your booking. We will be sharing your feedback with our team.

10/10 Excellent

Samar

Stayed 2 nights in Apr 2024
Response from paul aponte on Apr 26, 2024
Samar,A pleasure to host you here at the 1. Thank you for the wonderful review. We look forward to your next stay with us.Best,Paul AponteNight Manager

10/10 Excellent

Kira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is a refreshing modern meets natural meets elegance. It is comfortable, casual luxury. Great room- the Park King. Great service. Great restaurant downstairs. Great location. We loved it and would return. We saw it in winter/ early spring when everything was still dead. Would love to see it in the full bloom of Spring.
Stayed 2 nights in Mar 2024
Response from paul aponte on Apr 3, 2024
Kira, What a wonderful review! Thank you! We look forward to your next stay with us.Best,Paul AponteNight Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay at this beautiful property. Perfect location. It is within walking distance to amazing restaurants and shopping. Also very close to at least 3 subway stops. Will definitely be a return guest. Front desk staff were amazing from check in to check out.
Stayed 2 nights in Mar 2024
Response from paul aponte on Mar 31, 2024
Amy,What a wonderful review! Thank you. We look forward to your next stay with us.Best,Paul AponteNight Manager

10/10 Excellent

Kathleene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Mar 2024
Response from paul aponte on Mar 27, 2024
Kathleene,Thank you for choosing to stay with us. Also, thank you for the wonderful review. We look forward to your next stay with us.Best,Paul AponteNight Manager

6/10 Okay

MARTIN

Traveled with partner
Stranger in the elevator, trying to sneak in. No security nor employees in front door. Lack of cleanliness overall. Resort fees are unclear.
Stayed 4 nights in Mar 2024
Response from paul aponte on Mar 27, 2024
Martin,Thank you for choosing to stay with us. My apologies you had to deal with that scenario. I do recall once you reported it security and Management took immediate action. I hope you are able to return with us in the near future.Best,Paul AponteNight Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Fun place to stay.
Stayed 1 night in Mar 2024
Response from paul aponte on Mar 27, 2024
Susan,Thank you for choosing to stay with us. Also, thank you for the wonderful review. We look forward to your next stay with us.Best,Paul AponteNight Manager

8/10 Good

zelda

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful sweet little hotel
Stayed 1 night in Feb 2024
Response from paul aponte on Mar 13, 2024
Zelda,Thank you for visiting us here at the 1. Thank you for the wonderful review. We look forward to your next arrival.Best,Paul AponteNight Manager

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from Stephanie, Assistant Front Office Manager on Apr 2, 2024
Thank you for your feeback! We hope to host you again soemtime in the near future.

10/10 Excellent

Lauren

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from paul aponte on Mar 13, 2024
Lauren,Thank you for visiting us here at the 1. Thank you for the wonderful review. We look forward to your next arrival.Best,Paul AponteNight Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Internet was inadequate. Had to leave the room for a business center area to get service. surprise $45 "amenity fee."
Stayed 2 nights in Mar 2024
Response from paul aponte on Mar 13, 2024
Thomas,Thank you for visiting us here at the 1. Thank you for the wonderful review. We look forward to your next arrival.Best,Paul AponteNight Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel was exceptional.
Stayed 1 night in Mar 2024
Response from paul aponte on Mar 16, 2024
Michael,Thank you for choosing to stay at the 1. Also, thank you for the amazing review. We look forward to your next stay with us.Best,Paul AponteNight Manager

10/10 Excellent

Tangeneare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from paul aponte on Mar 13, 2024
Tangeneare,Thank you for visiting us here at the 1. Thank you for the wonderful review. We look forward to your next arrival.Best,Paul AponteNight Manager

10/10 Excellent

Khadijah

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, great staff good location
Stayed 1 night in Mar 2024
Response from paul aponte on Mar 13, 2024
Khadijah,Thank you for visiting us here at the 1. Thank you for the wonderful review. We look forward to your next arrival.Best,Paul AponteNight Manager

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great people, service and accommodations. Will return.
Stayed 4 nights in Feb 2024
Response from 1 Hotel Central Park on Mar 5, 2024
Michael, Thank you so much for your kind review! We hope you'll join us again soon.

2/10 Terrible

Rachel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from paul aponte on Mar 3, 2024
Rachel,We apologize if we did not meet your standard of stay. Thank you for choosing to stay with us. We hope we are given another chance to regain your trust. Best,Paul AponteNight Manager

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was cute!
Stayed 1 night in Feb 2024
Response from paul aponte on Mar 1, 2024
Esther, We appreciate you choosing the 1 for your recent stay. Thank you for the wonderful review. We look forward to your next stay with us!Best,Paul AponteNight Manager

10/10 Excellent

Roberto

Incredible experience
Stayed 2 nights in Feb 2024
Response from Stephanie, Front Office Manager on Feb 25, 2024
Thank you very much for choosing to stay with us and for taking the time to share your recent experience with us at 1 Hotel Central Park. We are very happy to hear that you enjoyed your stay with us. It was a pleasure having you, and we look forward to welcoming you back soon.

10/10 Excellent

Marc, Oakland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT service...beautiful, well appointed and environmentally conscious hotel!!! LOVED this place!
Stayed 1 night in Feb 2024
Response from Stephanie, Front Office Manager on Feb 25, 2024
Thank you very much for choosing to stay with us and for taking the time to share your recent experience with us at 1 Hotel Central Park. We are very happy to hear that you enjoyed your stay with us. It was a pleasure having you, and we look forward to welcoming you back soon.

10/10 Excellent

Nyia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 1 Hotel was a beautiful stay! From the service, to the restaurant, to the location, it was amazing. Janae, the receptionist, was so sweet and funny that alone will make you want to come back. Anderson, was so sweet and helped with our bags, his personality will also make you want to come back. The restaurant was connected to the hotel and the food was really delicious. We got the French toast and chicken sausage and it was really flavorful! The hotel was very clean and it was very quiet, although we were overlooking the street. You will not regret come here.
Stayed 1 night in Feb 2024
Response from Stephanie, Front Office Manager on Feb 25, 2024
Thank you very much for choosing to stay with us and for taking the time to share your recent experience with us at 1 Hotel Central Park. We are very happy to hear that you enjoyed your stay with us. It was a pleasure having you, and we look forward to welcoming you back soon.

8/10 Good

Jonathan

Stayed 2 nights in Jan 2024
Response from paul aponte on Mar 22, 2024
Jonathan,Thank you for choosing to stay with us. Also, thank you for the wonderful review. We look forward to your next stay with us.Best,Paul AponteNight Manager

10/10 Excellent

Miss e

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Stephanie, Assistant Front Office Manager on Jan 26, 2024
Thank you for great review! We look forward to Welcoming you back as soon as time permits. Best

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from paul aponte on Jan 25, 2024
Thank you for visiting us! Also, thank you for the wonderful review. We look forward to your next stay with us.Best,Paul AponteNight Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent., but Ignore anything about “park view”. There is no views here. Still worth it though hehe.
Stayed 2 nights in Jan 2024
Response from Michael on Jan 22, 2024
Hi Christopher, I am so happy you enjoyed your stay here with us. I apologize the view of Central Park was not to your liking. We look forward to seeing you soon!

6/10 Okay

Michael

Business traveler
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Stephanie, Assistant Front Office Manager on Jan 19, 2024
Good Afternoon Michael, Hope all is well! Thank you for taking your valuable time to share your feedback from your recent stay with us. We are sorry to hear that we fell short of your expectations in any way while you were with us. The input and the feedback that you have provided us is very important and it is the only way that we can strive to improve each and every day. We hope to have the opportunity to welcome you back soon and provide you with an experience that is to our standard and please feel free to reach out to me directly the next time you are looking to visit New York.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Stephanie, Assistant Front Office Manager on Jan 19, 2024
Thank you very much for choosing to stay with us and for taking the time to share your recent experience with us at 1 Hotel Central Park. We are very happy to hear that you enjoyed your stay with us. It was a pleasure having you, and we look forward to welcoming you back soon.

10/10 Excellent

arturo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasurable
Entering the premises to exiting the premises, staff hotel, etc. was a pleasure.
Stayed 3 nights in Jan 2024
Response from Stephanie, Assistant Front Office Manager on Jan 16, 2024
Thank you very much for choosing to stay with us and for taking the time to share your recent experience with us at 1 Hotel Central Park. We are very happy to hear that you enjoyed your stay with us. It was a pleasure having you, and we look forward to welcoming you back soon.

10/10 Excellent

Daniel

Stayed 2 nights in Jan 2024
Response from Stephanie, Assistant Front Office Manager on Feb 4, 2024
Thank you for such a great review! We are looking forward to Welcoming you again in the near future.

10/10 Excellent

Yidel

Stayed 1 night in Jan 2024
Response from Michael on Jan 11, 2024
Hi Yidel,We are so happy you enjoyed your stay with us! We look forward to seeing you soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getaway weekend
We enjoyed our stay at 1 Hotel Central Park. I wanted a place that was really nice, but didn't feel too fancy or exclusive. I loved the industrial/natural style here. The staff was friendly & helpful. We were able to stash our luggage before check in & after check out. The room was cozy, although it was actually a little too cozy, now that I am remembering... we wanted to turn on the air, but it wouldn't work at all. The fan would even come on to circulate air. Not sure if the heat worked, because we didn't need it! We left our window open to cool off, but the street noise kept waking my husband up. (I personally didn't notice it.) Other than the room being too warm, it was an enjoyable stay.
Stayed 2 nights in Dec 2023
Response from Front Office on Jan 10, 2024
Thank you for providing us with your feedback. Thank you for your kind words about our team. I am sorry to hear about the AC. I do hope we have the opportunity to welcome you back.

2/10 Terrible

Elizabeth

Stayed 3 nights in Dec 2023
Response from Front Office on Jan 10, 2024
Thank you for providing us with your feedback.

8/10 Good

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Office on Jan 10, 2024
Thank you for providing us with your feedback.

10/10 Excellent

Rachel, Washington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is welcoming and efficient
Stayed 3 nights in Dec 2023
Response from Stephanie, Front Office Manager on Feb 2, 2024
Good Afternoon, Hope all is well! Thanks for your great review! Looking forward to Welcoming you back in the near future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff extremely friendly and helpful. Yummy food and great atmosphere. Suggest parking your own car in garage next to hotel. Will stay there again.
Stayed 1 night in Dec 2023
Response from Stephanie, Assistant Front Office Manager on Dec 29, 2023
Thanks for your Wonderful review! We are looking forward to Welcoming you again in the near future.

8/10 Good

Eran

Traveled with family
Liked: Staff & service, property conditions & facilities
Nice staff very helpful
Stayed 3 nights in Dec 2023
Response from Stephanie, Assistant Front Office Manager on Dec 29, 2023
Thanks for your Wonderful review! We are looking forward to Welcoming you again in the near future.

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from Stephanie, Assistant Front Office Manager on Jan 14, 2024
Thank you for yout great review! We are looking forward to Welcoming you back in the near future.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Stephanie, Assistant Front Office Manager on Dec 29, 2023
Thanks for your Wonderful review! We are looking forward to Welcoming you again in the near future.

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!!!!!
Stayed 1 night in Dec 2023
Response from Stephanie, Assistant Front Office Manager on Dec 29, 2023
Thanks for your Wonderful review! We are looking forward to Welcoming you again in the near future.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing but noisy
Absolutely gorgeous hotel, great location in midtown where it was close enough to everything but far enough from the Times Square madness. Also super short walk to Central Park. Staff was incredible. Loved the vibes, rustic New Yorky. Only issue was the rooms are not very well insulated sound wise from the other rooms and the hallway. There would be times that my neighbors door would open/close and it would scare me into thinking mine was opening. I don’t know how they fix that, but they need to if I plan to stay there again. Other than that one thing the hotel is perfect.
Stayed 6 nights in Dec 2023
Response from paul aponte on Dec 21, 2023
Thank you for choosing to stay with us. Also, thank you for the wonderful review. We look forward to the next stay with us!Best,Paul AponteNight Manager

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Stephanie, Assistant Front Office Manager on Dec 19, 2023
Thanks for your great review! We look forward to Welcoming you back in the near future.

10/10 Excellent

Luis, MIAMI

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Central Park and conveniently located around restaurants and necessities.
Stayed 3 nights in Dec 2023
Response from Stephanie, Assistant Front Office Manager on Dec 19, 2023
Thanks for your great review! We look forward to Welcoming you back in the near future.

4/10 Poor

Marc

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Michael on Dec 11, 2023
Good Evening Marc,Thank you for taking your valuable time to share your feedback from your recent stay with us. We are very sorry to hear that we fell short of your expectations in any way while you were with us. The input and the feedback that you have provided us is critical to hear and it is the only way that we can strive to improve each and every day.

8/10 Good

carolina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very good breakfast and food (apart from the pancakes), the hotel is beautiful, different, contemporary. The room was beautiful and spacious, shame about the view. The only flaw: the deposit request. It doesn't have a high cost but since it isn't budgeted or indicated anywhere, it locks in an amount you could use for something else for the entire time of your stay.
Stayed 1 night in Nov 2023
Response from paul aponte on Dec 6, 2023
Carolina,Thank you for choosing to stay here at the 1. Also, thank you for the review! We look forward to your next stay with us.Best,Paul AponteNight Manager