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Reviews of The Ritz-Carlton, New Orleans

5 out of 5
The Ritz-Carlton, New Orleans
921 Canal St, New Orleans, LA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 731 out of 1004 reviews" "
Rating 8 - Good. 145 out of 1004 reviews" "
Rating 6 - Okay. 76 out of 1004 reviews" "
Rating 4 - Poor. 30 out of 1004 reviews" "
Rating 2 - Terrible. 22 out of 1004 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

steve

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a true 5 star hotel
Stayed 4 nights in Apr 2024

10/10 Excellent

Johnette B

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay! The hospitality from everyone at this location is so pleasant.
Stayed 1 night in May 2024

6/10 Okay

Soojung

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Marriott app based communication was terrible. Multiple requests went unattended. Sofabed was so bad and not usable. Each room charges were all separately charged. Total bill came late. Gold elite previlages were denied
Stayed 4 nights in May 2024

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Lovely restaurant, bar, Spa, courtyard. The staff was not at level it should be for a Ritz Carlton hotel. Our TV and room phone did not work properly, and it took them almost a day to address it properly. We made numerous phone calls and the staff said they would call us back each time, but they never did. Very sloppy and negligent.
Stayed 5 nights in May 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and very clean, comfy room.
Stayed 2 nights in May 2024

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful, clean and the staff was amazing. Drinks and dinner at M Bistro were excellent. Highly recommend.
Stayed 3 nights in May 2024

8/10 Good

Barry, Fort Worth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I WAS SORELY DISAPPOINTED THAT WE COULD NOT BUY STARBUCKS COFFEE IN THIS HOTEL!!!! With many customers who are discerning travelers, it should NOT need to be stated that your customers expect superb coffee options every morning while staying at your property. The Valet service was horrible and unorganized. I am going to rethink whether I need to stay loyal to Ritz-Carlton after this stay.
Stayed 3 nights in Apr 2024

6/10 Okay

Bernarda

Liked: Cleanliness, property conditions & facilities
We were expecting first class service which was not there Room pretty average and could of been a bit cleaner
Stayed 1 night in Apr 2024

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So thankful y’all let me check in early
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Canal street was fairly noisy. But the trip was not ruined. Very nice hotel decor, staff and dining!! Will stay again!
Stayed 3 nights in Mar 2024

6/10 Okay

Rickeno R

Did not met my expectations
Stayed 1 night in Apr 2024

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ritz Carlton is an upscale hotel. The Service was excellent. It has multiple restaurants, in addition to in room dining. The in room dining is available 24 hours a day. There is a spa and workout facility. It’s located on Canal street, 2 blocks from Bourbon street.. Great location without all the noise.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kanika

Stayed 3 nights in Mar 2024

6/10 Okay

hollie

Traveled with family
Liked: Amenities
Remote in room didn’t work. No one answered at the front desk for 10-15 minutes so I called room service and they transferred me. Was told they would bring a new remote and they never did. Also couldn’t access courtyard due to a wedding.
Stayed 2 nights in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

6/10 Okay

Karlee

Stayed 1 night in Mar 2024

8/10 Good

Joan C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was slow changing our room since the TV did nt work and my husband missed his basketball tournament games he wanted to see . After they we re over they upgraded us to a suite we’re the TV worked …… to late
Stayed 7 nights in Mar 2024

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to visit the French Quarter from and then retreat to some luxury and quiet !
Stayed 4 nights in Mar 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient location.
Stayed 2 nights in Mar 2024

10/10 Excellent

susan, Phoenix

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful experience all around. Great food in the Bistro and drinks in Lounge with Jazz band were top notch! Rooms were immaculate and bell staff took such good care of us! BRAVO Ritz!
Stayed 4 nights in Mar 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Clean, safe and friendly staff. Will stay again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Meghan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! The staff was very kind and helpful. Great location. Easy to walk to the French Quarter!
Stayed 2 nights in Mar 2024

10/10 Excellent

Denia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
He was very loud, but that’s normal in New Orleans. We really have a lot of fun at the hotel is beautiful my kids they love the hotel.
Stayed 1 night in Dec 2023

8/10 Good

Vicki

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
love the Davenport Lounge and the restaurant, without this, the stay would have been not good. The area is shady & noisy. But also, the property itself can use a facelift. It just seems like a Mariott, not a Ritz property. Very 3 star.
Stayed 4 nights in Feb 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

6/10 Okay

Daniel

Business traveler
Unwieldy Maze and Angry Security Staff
Arriving at the main entrance, I took an elevator to the 3rd floor reception desk. I then had to take another elevator to the 4th floor and walk roughly 50 yards to the entrance to the club, where I had to take yet another elevator to my room. This was clearly not thought out very well. The club itself was limited in food options and staffed by very friendly, albeit virtually uninformed personnel. The room featured an empty mini-bar, which despite asking 3 times, was never stocked. Housekeeping seemed to forget about me 2 of the 6 days I was there, despite me calling to ask to have my room cleaned... Room service was subpar with dry eggs, stale toast and mixed up orders. The same was true of the restaurant where the cassoulet was terribly dry, bordering on inedible. This is unacceptable in a city famous for its French food! While the staff throughout was very friendly, it seems they suffer from a lack of training and information. A notable unfriendly incident involved a belligerent and condescending security guard working the main entrance. I was trying to find the rear entrance to avoid having to change elevators twice, but instead of offering assistance, he charged out of his unmarked car and barked at me to leave the property. After I showed him my room key, he barked again and told me I wasn't listening to him. I tried to report the incident at the reception desk but found the desk abandoned. I called from my room and never heard about the incident again.
Stayed 7 nights in Feb 2024

8/10 Good

Joanne

Stayed 3 nights in Feb 2024

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice and clean. This was our first time staying here and we will definitely be staying here again. The staff was very friendly and very helpful.
Stayed 5 nights in Feb 2024

10/10 Excellent

Kristin

Stayed 4 nights in Feb 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic Ritz. Great rooms and lounge area. Just on the edge of the French Quarter so you can get away from that scene if you want.
Stayed 1 night in Feb 2024

8/10 Good

Myriame

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness.
Stayed 4 nights in Feb 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ritz review….
Was amazing service was top notch!!
Stayed 4 nights in Feb 2024

10/10 Excellent

Mandana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing , hotel was in a great area centrally located to everything yet just far enough removed to avoid the noise of Bourbon Street. We can’t wait to come back.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ronneisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the cleanest hotel and staff is very friendly and very helpful
Stayed 1 night in Jan 2024

6/10 Okay

Tara, Salinas

Traveled with family
Disliked: Cleanliness
The room had someones belongings were left in the room; tobacco patches and dirty socks.
Stayed 4 nights in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

SAENGER

Stayed 1 night in Dec 2023

8/10 Good

David

Stayed 1 night in Dec 2023

8/10 Good

Shama

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Monique, Ponca City

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say that the New Orleans Ritz has the best customer service I have seen in a long time! Every employee was very friendly. I left my earbuds behind and they are mailing them to me at no cost. I left my IPad in the restaurant and they brought it to my room. Always plenty of bottled water in the room.
Stayed 3 nights in Nov 2023

10/10 Excellent

Songhong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a great experience. The staff was so attentive and polite. The property was absolutely wonderful in every way. Thank you all for the wonderful New Orleans hospitality.

10/10 Excellent

Dena

Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience. Whenever is New Orleans I recommend
Stayed 4 nights in Nov 2023

10/10 Excellent

Erasmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Thomas Brian, Edinburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was awesome
Stayed 3 nights in Oct 2023

10/10 Excellent

Jay

Traveled with partner
Liked: Cleanliness, amenities
Beautiful property but in Canal Street. Hotel is wonderful!
Stayed 2 nights in Oct 2023

10/10 Excellent

Gary, Biloxi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pleased with the room and amenities. Staff was courteous and attentive.
Stayed 1 night in Oct 2023

10/10 Excellent

Lee

Stayed 1 night in Oct 2023