8/10 Good
Lisa
Traveled with group
May 21, 2024
Disliked: Staff & service
The hotel was fine the staff wasn’t very helpful when there was a mixup with a booking, telling me I should have called them and booked with them, at the time the snide response was definitely not needed and was pretty unprofessional and rude. I realize I should have done that while dealing (and continue to deal with having money not refunded), I didn’t need the comment while dealing with missing money. It was very much a kick a person while they’re down, it was unwarranted and all around a sloppy way to respond to a costumer